People & Organization Assignment #2 Ahsan Nazir MBA 3D

Submitted to: Maam Nada Naeem

25,April 2012

Introduction: Cellular industry of Pakistan has matured into a competitive and progressive market which requires new ventures to be explored by cellular operators and ultimately delivered to end users. From a mere 5 million cellular subscribers in 2004, cellular subscribers jumped to 100 million in 2010. Voice has been the focus of cellular operators since the inception of cellular mobile services in Pakistan but now the focus is shifting towards utilizing the huge potential lying in data and value added services (non-voice). Pakistans cellular sector is best known for low-cost mobile connection charges, reduced tariffs, almost complete coverage area and better mobile services for the general public throughout the country. From only 2000 cell sites to 30,417 in just six years, cellular services have reached to every nook and corner of the country. However, there still exist challenges for the regulator and industry alike such as quality of service, heavy taxation, lack of local content on mobile phones and economic slowdown. Cellular Penetration Cellular penetration in the country has reached 62.5% at the end of January 2011 which means that every 6 out of 10 people in Pakistan owns a mobile connection. cellular penetration had a topsy-turvy trend in the recent past due to continuous data cleaning process by the operators and blockage of un-registered SIMs by the operator.

Undervalued by their employers After the emergence of new telecom companies, market has become much more competitive and employees are less loyal to the company. Whenever they get any opportunity better than the existing job, they just opt for that. Now a days key challenge of employers is to give proper benefits and opportunities to employees to retain him/her in the organization and this is employer responsibility to check over period of time that employee is properly valued or not. If he/she is not properly valued then its employer responsibility to give proper benefits to employee otherwise he will switch from the organization. Lack of effective training opportunities In order to make human resource productive and efficient, telecom industry has to aggressively work in developing its human resource capital through international and local trainings as well as structured employee well-being programs, making it one of the most sought after companies to work for in Pakistan. Telecom industry has to conduct several training program in order to improve the skills of employees. The employees has to be trained periodically either locally or abroad according to preplanned schedules. The objective of such training are to upgrade the capabilities of employees .If an employee attends an overseas training then he/she has to serve the company for a certain period after the date of completion of training subject to the cost and duration of training itself. In case an employee leaves the company during this period he/she will have to pay the amount specified at that point in time. Training Methods Special Training Sessions Team Building Problem Based Refresher Courses On Job Training

Limited opportunities for advancement Now telecom industry has to focus on career Management of their employees in which they enable the employees to better understand and develop their career skills and interests and to use these skills and interests most effectively both within the company and after they leave the firm. Career planning is the deliberate process through which someone becomes aware of personal skills, interests knowledge , motivation, and other characteristics; acquires information about other opportunities and choices; identifies

career related goals and establishes action plans to attain specific goals. Career development is the lifelong series of activities (such as workshops) that contributes to a person career exploration, establishment, and success and fulfillment. HR department responsibility to develops the employees career development plans in which the HR department predicts the next logical step for their employees within five years .Importance of Career planning in todays competitive world is as important as any other HR function. Retaining your valuable Human resource today is one of the biggest challenges that organizations are facing. So, HR needs to come up with new strategies. Career planning and development is one of the basic tool and strategy organizations are using for retaining their employees. This function actually makes employees feel that they are important to the organization .However, this function is not fully performed or we should say this function is not performed satisfactorily. Receive little communication on how they can contribute to their companies and feel overworked Overworked employees are becoming a real issue in todays workplace, and when it gets to that point, just because the employee is working harder, it doesnt mean that he/she is working better. As it turns out, increased workloads that lead to overworked employees usually do more harm than good both to the individual and the business .Workers overworked increases stress and depression levels, as well as the number of mistakes made on the job. Establishing and maintaining effective communications with each Employee not only requires good oral and written communications Skills ,but it also includes the ability to establish good working Relationships. To communicate effectively with employees, Supervisors must establish an environment that promotes an open Door atmosphere, the sharing of ideas, and employee involvement in decision making processes.