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Contents
Trainee Information Certificate of Completion Introduction Function Requirements Function Sheet Ensuring the Room is Ready for Use Replenishing the Function Room Function Room Check List General Standards of Presentation & Service Types of Room Set-up Self Assessment Test
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Trainee Information
Name: Manager: Training Commenced: Training Completed: Assessment Completed: ____________________________________________ ____________________________________________ ______ / ______ / ______ (DD/MM/YYYY) ______ / ______ / ______ (DD/MM/YYYY) ______ / ______ / ______ (DD/MM/YYYY)
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Certificate of Completion
_______________________
(Manager/Supervisor)
hereby
certify
that
_______________________ (Employee Name) has successfully completed their training in Function Rooms Prep & Clear and is fully qualified under the requirements of the establishment in which they are employed herewith.
Congratulations!
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Introduction When setting up Function Rooms for service, there are many aspects which need to be taken into consideration. What type of function is it? How many people will be attending? What type of set-up is required? All this will be looked at in this Training Manual associated with Function Rooms and their set-up and clearing procedures. Staff are required to have an excellent knowledge of the full set-up requirements associated with Function Rooms and their usage. Many different items of equipment are used in the setting-up of a room, depending on the use required. Food may, or may not, be served, but customer service will always be the most important aspect of setting up a room.
A Function Room will be used for anything from a Conference, Wedding, Roadshow and so on. The uses are limitless, and each event will be different. It is important to remember that one customers requirements will be different from another.
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The Function Sheet will also detail: The type of set-up required for the particular function, and the numbers of people expected at the event. The table (or exhibition) layout required and how many tables are needed. Items required to be placed on each table e.g. glassware, stationery items, chocolates, etc. What levels of music is required (if any) and the type of music to be played. Presentation equipment required for the particular event e.g. projectors, VDU screens, etc. It is essential that all items on the Function Sheet are followed and set-up exactly to the requirements of the customer.
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It is important to remember that while the function is taking place, customers should not be disturbed in any way. All personal possessions should be made secure from unauthorised access.
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The lighting is at the correct level and all bulbs are working. Table settings are correct and tables are positioned correctly. Any presentation equipment is turned on and working. All stationery required is set out and neatly placed, as required. All floors are cleaned/vacuumed. If any last minute changes are required, that these are done with the full knowledge of the Function Manager/Supervisor.
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Place additional tables, as needed, in the room to make a sideboard or refreshment area.
U Style: A general rule of thumb for U style is: Tables are placed in a U shape, (a square with an open end). Ensure the tables are placed in the centre of the room. Ensure that chairs are evenly spaced around the tables. There are many other types of function, and your supervisor will inform you of the requirements and provide a layout drawing for each setting.
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