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Warranty
The information contained in this document is subject to change without notice. Quest Software makes no warranty of any kind with respect to this information. QUEST SOFTWARE SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF THE MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Quest Software shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.
Trademarks
Quest, Big Brother, Foglight, and Spotlight are trademarks or registered trademarks of Quest Software, Inc. Other trademarks and registered trademarks used in this guide are property of their respective owners.
Cryptographic routines
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com) Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved.
Numeric paging
This product includes POWERP32.DLL, a product written by Ron Tanner of Tanner & Associates.
SMS Messaging
Portions copyright(c) 1997-2001 LANGNER Communications AG. All Rights reserved.
libcurl
Copyright (c) 1996 - 2006, Daniel Stenberg, <daniel@haxx.se>.
World Headquarters 5 Polaris Way Aliso Viejo, CA. 92656 USA www.quest.com email: info@quest.com U.S. and Canada: 949.754.8000 Please refer to our Web site for regional and international office information.
Big Brother Professional Edition Windows Client Getting Started Guide Updated March 09 Software Version 4.20
Table of Contents
Description of Big Brother Professional Edition .................. 1 About This Document ............................................................. 1 Big Brother Professional Edition Terminology..................... 2 Getting the Product ................................................................. 2 Big Brother System Requirements ........................................ 2 Installing the Big Brother Client............................................. 3 Setting Configuration Options ............................................... 5 Upgrading the Big Brother Client Software .......................... 6 About Quest Software ............................................................. 7
Contacting Quest Software .................................................................7 Technical Support ................................................................................7 Permanent License...............................................................................7
Big Brother consists of two parts: a server and a client. The server monitors services which can be tested over the Internet: HTTP, FTP, and so on. It does this by sending messages over the Internet to the host and seeing if it receives a reply. The server also collects status logs, prepares and makes available the display Web pages, and processes all notifications. The server can be installed on one or more than one computer; a single server instance can monitor many host computers. The Big Brother client tests services which can only be monitored internally by checking the computer itself: CPU and disk space usage, message files, and so on. The client must be installed on each host where you want to monitor these internal processes; it sends the results of its tests over the network or Internet to a Big Brother server. Big Brother is very flexible. You configure the hosts to monitor and what tests to perform on each. You also select when e-mail or pager notifications are sent based on test results, and who they are sent to. You can have different recipients based on the color, the host, the test, the day, and/or the time. You can also add external scripts to extend the processes and services Big Brother can monitor.
8. Click Finish to complete the installation program. (If the installation program asks for a system reboot, select No. It is not required). The Big Brother Configuration Editor displays.
9. Your NT Computer Name and BB Name Alias are already filled in with the domain hostname and the DNS name of this computer. You can use the NT Computer Name field to copy configuration information to another client; see the online help for details. 10. Set the BBDISPLAY and BBPAGER host addresses: Select the DISPLAY hosts address shown and click Del to delete it. Type the correct IP address for your BBDISPLAY host and click Add. Repeat this for the PAGER hosts. If you have multiple BBDISPLAY or BBPAGER hosts, add their addresses also.
11. You can change the default values in the other fields and enter information in blank fields as desired to finalize the client configuration. See the online help for information about the fields on the screen. 12. After making your changes, click Save. 13. Click Start Service to start the Big Brother Client Service with your changes in effect. The client installation is now complete. Important! The new client must also be defined on the appropriate Big Brother server(s). You must add it to the list of hosts on the BBDISPLAY, BBPAGER, and BBNET host or hosts. Follow the server instructions for adding a host to the etc\bb-hosts.cfg file on a Windows server or the etc/bb-hosts file on a UNIX server. You must do this even if you are installing the client on the same computer as the server software. Warning! Do not toggle on Send Performance data until the target BBDISPLAY is upgraded to a 4.20 version too.
There are now columns showing results for the CPU, disk, memory, event logs, network protocols, paging file, processes and services tests performed by the client.
You can use the Configuration Editor to modify the behavior of the standard tests and to tell Big Brother to perform external scripts and report their results to the servers. For information on using the Configuration Editor, including descriptions of each field, please see the online help.
3. Install the new version of Big Brother client; see page 2. Stop after step 8. 4. Run the Configuration Tool and set your options to match those you were using before the update. Warning! Do not toggle on Send Performance data until the target BBDISPLAY is upgraded to a 4.20 version. 5. If external scripts are in a new location, copy the scripts from the previous installation and reconfigure the Saved Logs Location and Add External options, if required. 6. After making all your changes, click Save. 7. Wait five minutes and check update times to make sure everything is updating properly. 8. It is recommended that you reboot your system to make sure the proper version of Big Brother automatically starts. 9. Use the Windows Add/Remove Program feature to remove the earlier version of Big Brother. 10. Add/Remove Program will not remove the Start menu items for the earlier versions. You can remove these by hand if you wish. 11. Remove or archive the old Big Brother directory.
Web site
Technical Support
Visit the support web site for current contact information and hours of operation: www.quest.com/support
Permanent License
To receive a permanent license, you must purchase Big Brother Professional Edition. To do so, contact your Quest sales representative, send e-mail to bbsales@quest.com, or call (949) 754-8000. Once youve purchased the product, send your key string in an e-mail to license@quest.com. Please see the online help for instructions on finding your key string and entering your permanent license.