Clyde Tuitt

10215 Pineshadow Drive Charlotte, NC 28262 ctuitt@uncc.edu OBJECTIVE To be a part of a highly professional field in Hospitality and Tourism, Information Systems, Business and or Information Technology where my skills, work experience, and knowledge acquired will be utilized. EDUCATION University of North Carolina, Charlotte, NC Bachelor of Business Administration, Management Information Systems , May 2013 TECHNICAL SKILLS: Software: Microsoft Word, Excel, PowerPoint, Access, Wireshark, VMware Programming: C++, Java, JavaScript, PHP/MySQL, and HTML Hardware: Laptops, Printers, Scanners, Routers, Switches Operating Systems: Windows Vista, 7, Server 2008, UNIX, Linux, Active Directory and DNS RELEVANT COURSEWORK Introduction to Business intelligence Advanced Computer Applications Intro to Business Programming Computer Organization for Business Introduction to Customer Service Management Information Systems Database Management Systems Intro to Large Systems Software Testing for Quality Assurance System Analysis and Design System Design and Implementation

EXPERIENCE Bank Teller / Customer Service Specialist Nov. 2011 Present Higher One, New Haven CT Guides the Customer through tedious banking processes Presents the Customer with company promotions & Savings Handles Escalation Queue to resolve overdraft fees & ATM malfunctions Fleet Inventory Agent Nov. 2010 Dec. 2011 Enterprise Holdings, Raleigh NC Interfaced with vendors concerning availability, pricing, and special orders Created a daily log in Microsoft Excel of all vehicle request for tracking purposes Trained kiosk agents on proper methods of interacting with customers Used statistical analysis to formulate effective solutions to fleet shortage issues Intern/Subject Matter Expert Oct 2008 Nov 2010 ACS-Xerox, Cary , NC Communicated with the VP of Sales and Marketing regarding mentorship Consistently met above average performance metrics in Handle Time & Sales Followed company procedure on accessing client accounts using Citrix XenClient Desktop Software Supported cell site engineers by updating and completing trouble ticket request Trained 45 new hires on products, emotional intelligence, and company procedures in 2 weeks Copy Center Technician I May 2007 Oct. 2008 North Carolina Central University, Durham, NC Collected and reported daily transactions through wireless handheld to Printing Equipment Operator Clarified and resolved faculty or students issues about the printing server card swiping system

Received incoming calls and directed the calls to the appropriate department Serviced and Operated Hewlett-Packard, Xerox, and Cannon copiers and printers

ACTIVITIES North Carolina Central University Community Service Program, Book Bag Drive, Red Cross Blood Drive, United Way, Durham Eagles in the City Action Group