Hathway Cable & Datacom Ltd.

Trade World, "B" Wing, 10th Floor,Kamala Mills Compound, Senapati Bapat Marg,Lower parel (W), Mumbai - 400 013. Tel. 91-22-6662 3333 Fax 91-22-2493 3355 Regd Off.:'Rahejas',4th Floor,Main Avenue,Santacruz(W),Mumbai-400054.Website : www.hathway.com

Date:

08-May-2012

SRISHTI JAIN FLAT NO - 1201, 12TH FLR, SAIFEE PARK, C WING, MAZGAON, Mumbai Contact No : Contact_person:
Dear Customer, 400010 / 9702022320 SRISHTI JAIN

We welcome you to the growing community of Hathway Broadband Subscribers - India's leading cable Internet Service. We have been in the forefront of introducing the latest technologies, products and solutions for our customers. Please find below details pertaining to your Hathway Connection :

ACCOUNT NO:

896600

(Please keep this Code handy when you talk to any of our Customer Support Executive)

CMTS Location :

KAMLA2

You are being provided connectivity through local CMTS mentioned above. Please mention the CMTS location when you talk with any of our Customer Support Executives.
Package Subscribed: Gateway: Device:

DS 2048 US 256kbps-NOPT

Internet protocol (IP) : Subnet Mask:

--

Hardware Rental Zero

MAC ID Email ID:

00:1e:6b:f8:ec:80 jain_srishti1201@hathway.com

Your Hathway Email details : Login Name :

jain_srishti1201

Password : 109$100#108@

* Besides emails, this ID will enable you to access other web-enabled services -Mail Administration, Online Customer Support & Complaint Registration. POP Access : To enable POP access, please make the following entries in your mail configuration Incoming Mail Server (POP3) : pop.hathway.com Outgoing Mail Server (SMTP) : mumsmtp.hathway.com DNS Entries : 202.88.130.15 202.88.130.67 202.88.130.5

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Warranty on Hardware: The warranty on Hardware, in case of outright purchase, is 1 year from the date of installation. An AMC (Annual Maintenance Contract) is currently available for devices after warranty period. Please feel free to call us at our helpdesk at the end of one year. Customers opting for installment purchase of modem are hereby informed that their warranty commences from the day the modem gets installed at their premises.

Its our pleasure to serve you & assure you the best of our services at all times. Download Limit Section: Download Limit: Based on the package subscribed download : Any data transfer that happens between the Internet and the cable modem is termed as download. This includes surfing, downloading files, accessing emails, listening to online music, playing online games, Watching online movies, chatting etc...
You are governed by Fair Usage Policy, applicable on all the Unlimited downloads plans. For more details please visit section on our website - www.hathway.com/brodband/prod_broadband_fair_usage_policy.asp
Helpdesk & Online Complaint Registration: We have set up a 24x7 Customer Support Center to attend to your queries. If you encounter any problem, please contact us on the below Numbers. 022-67134600 (Tata Line) 022-42387100 (Airtel Line) Fax : 67134737 SMS (ISP) (ACCOUNT NO) (REQUEST) to 575759 Email: helpdesk@hathway.net

You will be allotted a unique Complaint Number on registration of the complaint. Our support staff will immediately look into your complaint and resolve it at the earliest. At any given point of time, you can check the status of your complaint through this section, quoting your Complaint Number.
Pls Note : All customers are requested to disconnect the LAN cable from their PCs while not in use especially during rains & lightning since it is possible that some damage may be caused to the hardware. The customer would be liable to repair the damages caused to their PCs on their own due to any such natural calamities. For shifting of existing connection please inform in writing 15 days in advance. (conditions apply) Pay your Bill / Renew your account online by using Master/ Visa Credit or Debit Card. Please visit www.hathway.com for further details.

It's our pleasure to serve you & assure you the best of our services at all times. Happy Surfing !!
For Hathway Cable Internet, Customer Support

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Dear Subscriber, We would like to take the opportunity of thanking you for choosing us as your preferred Internet service provider. We at Hathway are committed to provide you a best of services that suits your requirement and value for money. To comply with the regulatory directive from Department of telecommunication (DoT), government of India wide Directive No-820-1/2008-DS Pt.II Dtd.23-02-2009 Instructions under Internet Service Licence regarding provision of Wi-Fi Internet service under delicensed frequency band. You are hereby requested to furnish the following detail.
Hathway Account
896600

Name : Address :

SRISHTI JAIN FLAT NO - 1201, 12TH FLR, SAIFEE PARK, C WING, Mumbai Yes No

MAZGAON,

Basic steps to Secure your Wi-Fi Device I have a Wi-Fi network connected to Hathway Broadband.

Use WPA or WPA2 Encryption. Use a strong authentication password that is a combination of alphanumeric & special character & is at least eight characters long. Avoid use of open or WEP-Encrypted Wi-Fi Use Wi-Fi Network name (SSID) that does not reveal your personal, company or location information and disable (SSID) broadcast. Change the default administrator password periodically Enable MAC address filtering. not in use.

I have taken necessary steps to do secure configuration on my Wi-Fi device and am taking complete responsibility of it.

I have taken necessary steps to secure configuration on my Wi-Fi device and am sharing the detail with Hathway for enabling centralise authentication.

Turn Off your Wi-Fi device when

Note : - If you intend to install the Wi-Fi device in future on Hathway Broadband. You are requested to inform the same to Hathway customer care. Wi-Fi device Detail IP address :
--

MAC address : Make : Model : I have read and understood the above detail and the information provided is best of my knowledge. Date : Place : Customer Seal : Customer Signature :

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