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SAP Skills 2008 Conference Extended Warehouse Management

Frank-Peter Bauer, SAP SCM-EWM Consulting 23. Mai 2008

Agenda

1. Warehouse Processes with SCM-EWM 5.0


Overview Inbound Processes Internal Processes Outbound Processes Cross Processes

2. Whats new within SCM-EWM 2007


Overview Labor Management Operational Warehouse Cockpit Kit-to-Stock Batch enhancements Goods Receipt from Production

3. Demo

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 2

Agenda

1. Warehouse Processes with SCM-EWM 5.0


Overview Inbound Processes Internal Processes Outbound Processes Cross Processes

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 3

Extended Warehouse Management Value Drivers


Maximum Logistics Speed with Pinpoint Accuracy
Reducing operating costs and increasing efficiency while lowering working capital and improving customer service

Inbound Processes
Putaway Strategies Advanced Shipping Notification Goods Receipt Cross Docking Yard Management

Internal Processes
Slotting and Rearrangement Inventory Management Physical Inventory Replenishment

Outbound Processes
Picking Strategies Goods Issue Proof of Delivery Delivery Processing & Distribution Value Added Services

Cross Processes
Warehouse Monitoring Handling Unit Management RF & Barcoding RFID Task Management Resource Management

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 4

SCM EWM Deployment Options

Full SPM Landscape (CRM 2005, ERP 2005, SAP EWM 2005) December 2006 SAP EWM 2005 connects to SAP 4.6C SAP ERP 2004 July 2007 SAP EWM 2007 available as an add-on to SAP ERP 6.0 August 2007 SAP EWM 2007 is released November 2007 SAP ERP 6.0 Enhancement Pack 3 is delivered

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 5

Enterprise, SCM EWM and Network Focus

Centralized Scenario

Decentralized ERP Scenario

ERP ERP
Extended Extended Extended WM WMWM SCM EWM Add-On

ERP
Logistics
WM

Other ERP

FI/CO

SAP ERP
WM

SAP LES

SAP LES

SAP SCM

Dec WM = full SAP ECC system

SAP Warehouse Management in SAP ERP (centralized or decentralized WM)

SCM Extended Warehouse Management

Enterprise Focus

Network Focus

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 6

Inbound Process Overview

New

Enhanced

New

New

New

Slotting

Receive ASN Data

ASN Validation & Correction

Transport Unit Arrival

Manage Transport Unit

Enhanced

Enhanced

New

New

Goods Receipt

Putaway Bin Determination

Unload Transport Unit New (Internal Routing)

Deconsolidation
Enhanced

New

Putaway Process Exceptions/Manage Work In Process

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 7

EWM - Inbound Delivery Processing

Inbound delivery notification (IDN): Represents the inbound delivery / ASN from the ERP System. Serves as reference for quantities. Inbound delivery (ID): Warehouse request which serves as the reference for further processing in EWM.

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 8

Inbound Processes I

Inbound Processes

Internal Processes Cross Processes

Outbound Processes

Slotting Determination of the best storage concept for each product based on configurable criteria Considers product master data for warehouse space optimization and demand data for determination of the optimal warehouse section (e.g. fast access to A-products) Combination of Slotting and Rearrangement for optimal arrangement of products in the warehouse ASN based delivery execution Enhanced Validation of delivery data Goods receipt process Supports unloading through warehouse tasks Internal routing for flexible modeling of inbound processes e.g. unloading -> quality inspection -> deconsolidation -> putaway Stock transparency in all steps of internal routing

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 9

Inbound Processes II

Inbound Processes

Internal Processes Cross Processes

Outbound Processes

Putaway Determination of the optimal putaway path for the inverse picking process Quality assurance and inspection Quality inspection for new parts and returns Dynamic determination of quality inspection relevance based on product and supplier data Samples for checking (with ERP and CRM integration) Results recording (mobile or web-based) and usage decision Returns processing Complete integration in goods receipt processing Usage decision and follow-up actions, e.g. quality inspections Hazardous/Dangerous goods management Hazardous substance management for putaway

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 10

Internal Processes

Inbound Processes

Internal Processes Cross Processes

Outbound Processes

Replenishment Proactive and emergency replenishment Physical inventory Different inventory strategies e.g. for fast moving products or for high-value goods Planned and ad-hoc counts Integration with mySAP ERP Inventory and Quality Management Scrap management Full scrapping Partial scrapping with elimination of the best n parts

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 11

Outbound Processes Overview

Enhanced

New

Enhanced

New

Order / Sourcing

Route Determination

Wave Management

Picking Bin Determination

Warehouse Orders

Enhanced

Enhanced

New

New

New

Work Assignment

Picking

Packing

Shipping Staging

Loading & Goods Issue

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 12

Process Exceptions/Manage Work In Process

EWM - Outbound Delivery Processing

Unchecked Delivery

Outbound delivery Request: Represents the same data as ERP checked delivery. Serves as quantity reference for further processing in EWM Outbound Delivery Order: Warehouse Request. Is comparable with ERP Delivery. All further picking is based on Outbound Delivery Order. Outbound Delivery: Represents the physical GI Quantities that are posted in EWM. In Export cases this might be created before the GI posting in EWM. In other cases it will automatically be created with the GI Posting for the Outbound Delivery Order in EWM.

Outbound Delivery Request

Outbound Delivery Order

Outbound Delivery

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 13

Outbound Processes I

Inbound Processes

Internal Processes Cross Processes

Outbound Processes

Wave management Wave creation to control amount of work released to the warehouse floor at a specific time Manual or automatic wave assignment Rules based wave creation (e.g. Pick area, number of items, priority, ) Determination of the picking strategy: Pick-Pack-Ship versus Pick-Ship Determination of bins and stock allocation Determination of the optimal pick-path Considering of customer delivery time (route determination) Case calculation incl. work center determination in case packing Printing labels and papers for picking Monitoring and alert handling

WM Request Item 1 Item 2 Item 3

Wave Wave

Warehouse Order x
WO Item 1 WO Item 2 WO Item 3

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 14

Outbound Processes II

Inbound Processes

Internal Processes Cross Processes

Outbound Processes

Kitting Kit to order Delivery processing Shipping process Flexible outbound process modeling Flexible determination of parts outbound processes (e.g. picking -> packing -> kitting -> staging -> loading) Stop sequence vehicle loading is supported

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 15

Cross Processes Overview I

Inbound Processes

Internal Processes Cross Processes

Outbound Processes

Warehouse order creation Warehouse order creation to combine several tasks to warehouse orders in order to optimize work packages for warehouse employees Resource management Definition and monitoring of resources Planning by early preview of locations Central monitoring and exception handling Process tracing and alert handling Controlling of resources Configurable follow-up actions Rearrangement

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 16

Cross Processes: Warehouse Order Creation Process


A list of warehouse requests are created
WHR 1 WHR1 WHR1 WHR1 WHR1

These warehouse requests will be grouped into one wave

Wave 1

Based on the wave numerous WTs will be created

WT 1 WHR1 WHR1 WHR1 WHR1

WT n WHR1 WHR1 WHR1 WHR1

All WTs will pass the Black Box warehouse order creation. According to the customizing some warehouse orders containing the WTs will be created.
WO 1
TO WHR1 WHR1 WHR1 WHR1

Warehouse Order Creation

WO 2
TO WHR1 WHR1 WHR1 WHR1

WO n
TO WHR1 WHR1 WHR1 WHR1

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 17

Cross Processes: Resources Execute Work in Warehouse


Resource Management: Users and equipment combination which can be defined as being allowed to execute work in the warehouse.
RF (automatic or manual) Non-RF environment (manual) Tracked and Displayed in the Warehouse Monitor Visibility of stock on Resources

Resource Type: Groups resources with similar technical or physical characteristics Resource Group: Groups resources for queue assignment purposes

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 18

Cross Processes Overview II

Inbound Processes

Internal Processes Cross Processes

Outbound Processes

Value Added Service (VAS) Additional value based activities performed to a part, like preservation, packaging, assembly, tapping or price marking De- /Consolidation Sorting of mixed handling units Dynamic determination of de-/consolidation based on product and supplier data User friendly, user interface RF-Dialogue and Desktop-Dialogue Yard management Door planning Assignment of vehicles to doors Cross docking Planned Cross-Docking (Transportation Cross-Docking) Opportunistic cross-docking (Push Deployment or Picks from Goods Receipt) Bonded warehouse/foreign trade support

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 19

Cross Processes: Value Added Services

Value Added Service (VAS): An operation performed on materials, which enhances their value, worth, functionality or usefulness. Value added services are performed by workers in work centers. Examples such as:
Preservation Packaging Assembly Kitting Tagging Price marking

VAS Activity:
The VAS activity is the action performed at the work center. Reference a packaging specification. RF enabled Several work steps from the packaging spec can be combined at one work center. Example: Pack product into Carton (Size M) and label it.

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 20

Cross Processes: Cross-Docking

Transport Cross-Docking (TCD)


Stock is planned to be forwarded to the end facility/customer via one or more intermediate facility. Planned Cross-Docking

Push Deployment (PD)


Planning decision (from SAP APO) to forward stock from one facility to another. The decision is made upon GR and is based on current demand/stock situations (including forecast demand). Opportunistic Cross-Docking

Pick from Receipt/Receiving (PFR)


SAP CRM decision, based on back order situation, to forward stock to a customer or another facility directly from receiving. Opportunistic Cross-Docking

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 21

Agenda

2. Whats new within SCM-EWM 2007


Overview Labor Management Operational Warehouse Cockpit Kit-to-Stock Batch Enhancements Goods Receipt from Production

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 22

Overview of Functional Enhancements in EWM 2007


Labour Management Operational Warehouse Cockpit RFID enablement Kitting enhancements (Kit-to-stock) Batch Enhancements Material Flow Systems Goods Receipt from Production Delivery Creation in EWM ESA Enabling GI direct sales and account assignment in EWM Serial Number Enhancements

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 23

Functional Enhancements in EWM 2007

Labour Management Operational Warehouse Cockpit


RFID enablement Kitting enhancements (Kit-to-stock) Batch Enhancements Material Flow Systems Goods Receipt from Production Delivery Creation in EWM ESA Enabling GI direct sales and account assignment in EWM Serial Number Enhancements

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 24

Labor Management-Objectives

Labor management modules are used to better manage the time and productivity of warehouse workers. They consists of the ability to plan, measure, view and simulate labor activities.
For an effective management of the labor supply chain, it is necessary to: Get the right person to the right place at the right time Track people throughout the day and measure performance on individual tasks Measure the quality and safety of each individual Provide alerts when performance falls below expectations Calculate costs and incentives for employees Simulate impacts to labor as a result of changes to the process flow or inventory Make visible the cost and efficiency of individual employees, facilities, teams and the enterprise

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 25

Labor Management Measurement & Key Performance Indicators


Labor Measurement & Key Performance Indicators
Track people throughout the day and measure performance on individual tasks Capturing direct versus indirect time Interface to HR Time and Attendance Compensation and Incentives Resource Definition (processor and equipment) KPI builder

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 26

Labor Management Planning and Simulation


Planning & Simulation
Standards creation and feedback: Traditional Measurement: Measuring Lines Per Hour, Cases Per Hours, etc. Engineered labor standards: How long should it take to do a specific task? Workload and capacity planning for different aspects Calculation engine / Formula editor Workforce and load simulation Operational planning

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 27

Labor Management - Visualization

Visualization
Events and Alerts Exceptions Workforce Analytics and Reporting: Actual vs. planned task time Review performance data across multiple facilities along common metrics BI Integration Extractors BI content Strategical planning Drill Down Visibility

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 28

Operational Warehouse Cockpit e.g. Labor Management


Intended for Supervisor and Warehouse Manager Monitors team performance Monitors the performance of areas or the whole warehouse At-a-glance view of several key figures enables you to react to critical situations quickly

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 29

Functional Enhancements in EWM 2007

Labour Management Easy Graphic Framework RFID enablement

Kitting enhancements (Kit-to-stock)


Batch Enhancements Material Flow Systems Goods Receipt from Production Delivery Creation in EWM ESA Enabling GI direct sales and account assignment in EWM Serial Number Enhancements

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 30

Kitting in EWM 2007 - Kit-to-stock Scenarios Possible


Kit-to-stock (KTS)
Start in ERP based on production order Start in EWM based on manual VAS With or without BOM Goods movement postings in VAS planning, execution UI in delivery UIs Reverse Kitting (KTR) Start in EWM based on manual VAS With or without BOM Goods movement postings in VAS planning, execution UI in delivery UIs

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 31

Kit to Stock Process in EWM 2007


Kitting bin

Picking of components Post components GI

Outbound Inbound Post kits GR

Packing

Putaway of kits
SAP 2008 / SAP Skills 2008 Conference / H2 / Page 32

Functional Enhancements in EWM 2007

Labour Management Easy Graphic Framework RFID enablement Kitting enhancements (Kit-to-stock)

Batch Enhancements
Material Flow Systems Goods Receipt from Production Delivery Creation in EWM ESA Enabling GI direct sales and account assignment in EWM Serial Number Enhancements

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 33

Batch Enhancements - Functional Overview 1

Batch search in the pick process


Replicating batch selection criteria from ERP to EWM and save them with reference to the ODR- and ODO-item Show the batch selection criteria in the ODR and ODO UI Batch search during pick WT creation based on the replicated batch selection criteria Define additional batch selection criteria for the batch search using a BAdI New F4-helps to search batches by products or by product and batch characteristics. E.g. Search all red batches of product P1

Batch creation and valuation


Batch creation and valuation during inbound delivery creation - Standard characteristics (Expiration date, COO) and free characteristics Batch valuation during the quality inspection Change mode in the batch master transaction

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 34

Batch Enhancements - Functional Overview 2

Batch status management


Prevent from goods movement posting in case of a restricted batch (Customizing and BAdI) Prevent from warehouse task creation in case of a restricted batch (Customizing and BAdI) Showing the batch status is each UI where stock is displayed

Documentary batch
New flag in the product master in order enable a product for using documentary batches Report to determine and update the documentary batch relevance for each EWM product by using the ERP settings. Entering documentary batches in the inbound/outbound delivery order and corresponding warehouse task

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 35

Functional Enhancements in EWM 2007

Labour Management Easy Graphic Framework RFID enablement Kitting enhancements (Kit-to-stock) Batch Enhancements Material Flow Systems

Goods Receipt from Production


Delivery Creation in EWM ESA Enabling GI direct sales and account assignment in EWM Serial Number Enhancements

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 36

Delivery Creation with ASN in EWM 5.0


ERP PO
VENDOR
nd se

EWM

PO purchase order ASN Advanced Shipping Notification IDN Inbound Delivery Notification ID Inbound Delivery

advantage: exact information about incoming goods disadvantages:


information might be incorrect user has to work in ERP and EWM if there was no ASN or to create the inbound in EWM without immediate validation against purchase order data
SAP 2008 / SAP Skills 2008 Conference / H2 / Page 37

activate

N AS

ID

IDN

ID

Delivery Creation Using Expected Goods Receipt in EWM 2007


ERP PO
VENDOR
create EGR from PO documents
nd se N AS

EWM

PO purchase order ASN Advanced Shipping Notification IDN Inbound Delivery Notification

GRN
activate

ID Inbound Delivery GRN Goods Receipt Notification EGR Expected Goods Receipt

activate

od

validate against PO

se nd

go

ID

IDN

EGR
copy

ID
send ID to ERP

ID

ID

send GR message to ERP

post GR

post GR

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 38

Transactions in Goods Receipt in EWM 2007

/SCWM/GRN: Selection of goods receipt notifications (GRN) /SCWM/EGR: Selection for expected goods receipt (EGR) documents /SCWM/GRWORK: Selection of EGRs and inbound delivery (ID) to display expected workload in GR /SCWM/GRPI: Selection for IDs based on internal production orders to prepare GR for production orders

/SCWM/GRPE: Selection for IDs based on external procurement to prepare GR for procurements /SCWM/GR: Selection of IDs to streamline GR process

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 39

Agenda

3. Demo

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 40

Kontakte

Frank-Peter Bauer EWM Consulting SAP Deutschland AG & Co.KG Mobil: 01 60 / 360 34 50 email: frank-peter.bauer@sap.com

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 41

Backup

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 42

Outbound Processes I: Wave Template Definition


Wave Template
Serves as an infrastructure for automatic Wave creation, holds the required attributes for Wave generation. The Condition Technique is utilized to determine the Wave Template ID according to Warehouse Request Header & Item attributes. In automatic wave creation, Template ID is determined for Warehouse Request item Weekdays profile can be utilized for further filtering Each Template ID may have several Time attributes options Optional Capacity Profile Maximum number of items Maximum weight Maximum volume Maximum capacity Maximum number of waves Error / warning flag on capacity overload

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 43

Outbound Processes I: Finding the right Wave


Wave Template 4711: Weekday Profile: Wave is due once a day on Monday Friday (Release Time: 10:00h, Loading Completion Time: 18:00h) WHR1 Item1 is Created and the Wave Planning Finds Template 4711 GI Time for WHR Item 1 is: 19.07. 20:00h Wave 1003 WHR2 Item2 is Created and the Wave Planning Finds Template 4711 GI Time for WHR Item 2 is: 19.07. 17:00h Wave 1002
current time Planned GI time Wave 1001
15.07. 16.07.
Wave template 4711

WHR2 Item2

WHR1 Item1

Wave 1002
17.07. 18.07. 19.07.

Wave 1003

Time

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 44

Cross Processes I: Warehouse Order Creation Rules in Action


6 2
Single WT

3
AA1

5
Apply Item Filter of BR
AA1

AA1


PA2 AA2 PA3 AA3

Consolidation Group Subtotals

AA2 AA3

PA2 AA2 PA3 AA3

7 1 Wave Release / WT Creation


AA3
WOCR2 WOCR5

4
AA2
WOCR4 WOCR5

Warehouse Order Creation Rule Search AA1


WOCR1 WOCR2 WOCR3

AA1

PA1 AA1

Filter on Apply subtotals level Limits and

AA2 AA3

PA2 AA2 PA3 AA3 WO3

Create PickHUs

WO1 WO2

Warehouse Order Creation Rules per Activity Area


SAP 2008 / SAP Skills 2008 Conference / H2 / Page 45

Outbound Processing

3rd step: Warehouse Order (WO) Creation in EWM


Procedure:
After the wave was released EWM creates warehouse tasks (WT). EWM bundles these WT into WOs using WO creation rules. EWM creates for every WO the last starting date (LSTD). EWM uses backword scheduling to determine LSTD considering: Picking Completion time (wave attribute) Extract Time determination for each WT Preperation Time (WO creation rule attribute)

Example: WO consists of 3 WT:

Prep. time

WT1

WT2

WT3

t Last start. date Created WO will be assigned to queues. EWM assigns WO with highest priority (earliest LSTD) to resource.
SAP 2008 / SAP Skills 2008 Conference / H2 / Page 46

Picking Compl. time

Functional Enhancements in EWM 2007

Labour Management Easy Graphic Framework RFID enablement Kitting enhancements (Kit-to-stock) Batch Enhancements Material Flow Systems Goods Receipt from Production

Delivery Creation in EWM


ESA Enabling GI direct sales and account assignment in EWM Serial Number Enhancements

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 47

DirODO Business Processes in EWM 2007

DirODO (Direct Outbound Delivery Order): Document without reference to preceding documents, such as sales orders or stock transport orders, directly triggered in the warehouse.

Supports following scenarios


Direct Sales / Pick-up of goods / Account Assignment Direct Ship (Push / Pull scenarios) Scrapping => already shipped in EWM 5.0 Kit-to-stock

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 48

Functional Enhancements in EWM 2007

Labour Management Easy Graphic Framework RFID enablement Kitting enhancements (Kit-to-stock) Batch Enhancements Material Flow Systems Goods Receipt from Production Delivery Creation in EWM ESA Enabling

GI direct sales and account assignment in EWM


Serial Number Enhancements

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 49

Account Assignments Process Internal Consumption in EWM 2007


Unplanned Consumption Planned Consumption

A warehouse clerk needs some product for cost center, project, order The warehouse clerk comes at a counter to pick up the needed products The clerk at the counter creates an outbound delivery order for the consumption (in EWM) The warehouse clerk plans his requirement by creation of outbound delivery (in ERP using transaction MIGO)

Warehouse activity starts in order to bring the products to the counter The warehouse clerk comes at a counter to pick up the needed products GI is posted, products are consumed and costs are debited to the cost center, project, order
SAP 2008 / SAP Skills 2008 Conference / H2 / Page 50

Account Assignments - General

Account Assignment Object


An object to which costs or quantities are posted in Controlling. Account assignment objects can be objects such as cost centers, orders and projects

Account assignment objects are defined within a controlling area


An organizational unit within a company, used to represent a closed system for cost accounting purposes. A controlling area may include single or multiple company codes that may use different currencies. These company codes must use the same operative chart of accounts.

We need: Account Assignment Categories (Cost Center, WBS Element, Order,) and the definition of the Account Assignment Objects per Controlling Area(?)

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 51

Functional Enhancements in EWM 2007

Labour Management Easy Graphic Framework RFID enablement Kitting enhancements (Kit-to-stock) Batch Enhancements Material Flow Systems Goods Receipt from Production Delivery Creation in EWM ESA Enabling GI direct sales and account assignment in EWM

Serial Number Enhancements

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 52

Ordering of Specific Serial Numbers*

ERP SD Sales Order

Predetermined serial numbers are specified via sales order in ERP system

Outbound Delivery

EWM Outbound Delivery Request

Predetermined serial numbers are forwarded via the ERP outbound delivery to EWM outbound delivery request and outbound delivery order Predetermined serial numbers are picked (Pick Denial possible)

Outbound Delivery Order

Warehouse Task Creation

Warehouse Task Confirmation

*requires EhP 3

SAP 2008 / SAP Skills 2008 Conference / H2 / Page 53

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SAP 2008 / SAP Skills 2008 Conference / H2 / Page 54