Sobia Tariq - Sample Survey Report From Office

Office 365 Private Beta Survey Results
Private Beta Survey Details

Completions All Themes
1,532 Enterprise (S) completions (34% non-English) 662 Small Business (L) completions (48% non-English) 73 Feedback link submissions French, German, Spanish, Italian, Japanese, Chinese Customers who completed surveys for each of the beta themes were included in a prize drawing at the end of each of the 7 prize periods.
International Coverage
Survey Incentives
SharePoint - Key Findings

Highlights
19 of 22 tasks rated > 80% as Very Easy to Use or Average Customers are enthusiastic about SharePoint capabilities
Areas for Improvement

Customers are frustrated with the navigation and organization of SharePoint Online Customers are passionate about being able to co-author in Word and PowerPoint Customers had difficulty creating new web app documents Customers had difficulty sharing via extranet Small Business customers want more styles and templates available in the public website Site Designer tool Customers experienced slow performance
Customers Like . . .
SharePoint will be heavily used in our environment. In V1, we stood up very basic sites and have seen the demand for such basic sites explode inside our company. I've waiting for this product! We like the idea of SharePoint being on YOUR server and not really being that complicated to use and set-up. The integration is spot-on and seamless. Awesome so far. Since we still have a small SharePoint implementation, we see most of the growth for SP being online. [look forward to] Being able to use SharePoint in the cloud so that our organization does not have to setup a infrastructure at our home office. Very easy, just like using Office on the desktop! [WebApps] This is a fantastic feature, much improved on Groove! [SharePoint Workspace]
SharePoint and WebApps - Task Ease of Use

Enterprise
Exploring SharePoint Online (N/A= 13, n=156) Upload a document into SharePoint (N/A= 15, n=129) Create & edit a Site (N/A= 0, n=39) Managing user permissions (N/A= 1, n=39) Explore tMy Site (N/A= 4, n=39) Edit a document w/Office Web Apps (N/A= 1, n=39) Synch a doc offline w/Workspace, (N/A= 1, n=39) Invite external users to Extranet' site (N/A= 8, n=39) Creating an online database (N/A= 9, n=39)
52% 57% 60% 82% 74% 39% 37% 48% 64% 77% 76% 40% 16% 24%
80% Very Easy to Use / Average
47% 32% 23% 24%
Very easy to use
Average
Not easy to use at all
SharePoint and WebApps - Task Ease of Use

Small Business
Explore the basic navigation of a team site (N/A= 2, n=40) Upload a document to a team site (N/A= 2, n=40) Share a team site and remove users from a team site (N/A= 2, n=40) Create a list and create a new view of the list (N/A= 2, n=40) Create a new team site (N/A= 2, n=40) Edit a document on a team site using Office Web Apps (N/A= 2, n=39) Co-author a document using Office Web Apps (N/A= 6, n=39) Add a shortcut to a SP Online library in Microsoft Office (N/A=8, n=39) Access a team site offline using SP Workspace 2010 (N/A= 4, n=39) Create a basic public website (N/A= 3, n=36) Publish a desktop Access file as a web-based database (N/A= 7, n=36) Create a wiki page and chare it in your organization (N/A= 5, n=36) Create a team blog and publish a post using Word (N/A= 5, n=36)
80% Very Easy to Use / Average
32% 58% 47% 45% 53% 49% 48% 32% 46% 39% 28% 35% 39% 38%
55% 39% 37% 47% 47% 32% 42% 48% 40% 48% 39% 35%
Very easy to use
Average
Not easy to use at all
Exploring & Managing SharePoint Online
Areas For Improvement

Customers are frustrated with the navigation and organization of SharePoint Online Enterprise Small Business
Customers had problems creating and managing sites [E] Customers would like more templates to choose from when creating sites [E&SB] User permissions requests and Comments Enterprise Small Business Customers had problems sharing their team site [SB] Requests for additional user assistance [E]
[E] = Enterprise customers [SB] = Small Business customers
[improve on] easier to find what you want, more logical organization
Setting up sites can be a part of the portal... including other things. Doing this in Sharepoint is way more complex then it should be...
cleaner navigation, more word processing options when editing a document using web browser. I find it a little complicated to know where I am - sharepoint site, admin sections etc - are there rules for when a new window opens or it just links through? There doesn't seem to be away to get back to admin from the Teamsite section, without using the back button or opening a new window and knowing the link. All ok apart from there's no link back to the main home screen you can go back to the sharepoint home but not the office 365 home. No easy way to get back to Portal from SPO. As sharepoint on premise is also not really easy to handle. But this is a problem with tremendous amount of growing features you loose simplicity.

I found it quite confusing- there are too many levels of navigationtoo many ribbons/columns - looses clarity of where to go for which actions Make it easier to find, edit and delete everything on the Team or website including documents, photos, pages, etc. As it is right now trying to delete pages, documents, photos or anything else is a complicated and convoluted process of weeding through pages or options to find the delete function and then going to the recycle bin to fully delete it. Layout of the ribbons, sidebar and other navigation needs to be clearer, more intuitive and easier to use just as Office 2010 is or better even than that. The options to edit the site and add content are all over the place, I need to look at the lower right. Then a drop down in the upper-left. It's not consistent with the Office Menu so it is a learning process all-around Should put a link in the master top or side of page when you create a teamsite. I couldn't figure out how to go back to the home page. It would be useful to have links home and to all other sites from each team site There isnt a big difference between editing mode and just regular navigation. [customer would like to see more distinction between the two]

what is the prefered hierarcy? (For example, never make the root site a blog, if you make the root site a publishing site, you will always have to approve before content appears, etc.) more information about how to create and organize sites Ability to change root site collection template or delete and recreate the root site. Default SharePoint site became unavailable after applying a template. Internet Explorer reports HTTP 404 error: Site not found. Default site is no longer accessible. After creating a new site collection, within the SharePoint admin center, site was selected as "Default Site", however the "Home" icon is still associated with the master site. When attempting again to set the secondary site as default, prompted with "Site is already the default". Within the user portal site, when selecting "Team Site", user is still directed to master site. Make a clear distinction between the creating sites and sites collection.

Enterprise Having more templates to choose from would be nice, but for what is there, was easy to create and setup... It would really help if there were a reference to a document that outlines what the different site templates do and some guidance around when to use what. more templates Small Business
provide a projects template

need more templates provide some templates to reduce the building time

Set permissions up along with site creation. The ability to add users when you setup the site. Integration with Active Directory is key to make sure users are in, etc. What is the difference between All Users, All users (per tenant) and All Authenticated Users? How about just plain All Users? Consider a richer interface with drag and drop or shifting users from one box to another, somewhat like metadata navigation config. some users will be non-it and techno neophytes.

I don't know how to limit access to the person i am sharing my teamsite with. From what i can see, I can't give the person limited access from the get go by sending them a link from which they accept the invitation. Need ability to set permissions while granting access. It was very easy to share this via a yahoo email- but this gaves access to the whole team site and it was not clear if it was possible to just give access to one document and I could not figure out how to take away this access. Trying to allow access to someone is not easy at all. should be able to allow someone from outside to access. Unless I did it wrong I didn't like the fact that when I added a user an email went to them to invite them as a user to the site. Then when I had to delete that person I had to email them and tell them they were to ignore the invite and they were no longer a user. I think it would be better to add all of our users first then after we created the list of users we could check off the people that we wanted to send invite emails to and at that time delete those we decided not to keep. I found it a bit confusing when adding visitors and users. I went in and tried to do this without listening to the tutorial because I felt that it was too time consuming.

When I tried to share the site, I couldn't tell what the difference in permissions was between "visitors" and "members" and there is no link to define that I could see. get it to work. I never got the confirmation email. Then when I did get it on another hotmail account... it would not let me log in. It works, although it wasn't clear if you could just type an email address in the recipient list. I then sent the invitation to the share, and it emailed in the subject a non-sensical reference before my email: "i:0#.f|membership|*PII*@*PII*.onmicrosoft.com has invited you to collaborate on SharePoint Online Beta" I could not share with a hotmail account.

General For those of us who are not experienced SharePoint admins some beginner's guides would be useful. a complete walk through of the portal should be available from main page. Online training linked within the portal. Will like to see some tutorials More information and tutorials Specific Small "bug" in the "Site Collections" page: check boxes in front of collection are not visible until the mouse is on the collection Need to note that it takes ~15 min for a Security Group created at the Admin portal to propagate and be visible in SharePoint Online.
Uploading Documents

Uploading Documents
Customers are looking for drag and drop functionality, and multi file select for uploading documents [E&SB] Customers want more information about supported file formats, and want .pdf supported [E] Customers had a variety of problems saving to SharePoint from Word [E]
Enable drag and drop directly onto the library without having to go through the upload multiple documents UI. Adding the ability to drag and drop would make things much easier for a significant portion of our user base. Plug in for outlook to drop and drag into sharepoint
When try multiple document upload, it doesn't work. I have to do 1 at a time

Support "drag and drop" to upload files [SB] Be able to select multiple files from the browse option. Also the cancel button didnt work for me. [SB] Cant select multiple files. [SB]
Document upload issues and requests [E&SB]

Customers experienced performance issues when uploading documents [E]

Uploading Documents
Are pdf files "searchable"? I uploaded a pdf and its icon did not show up in the doc library. You should post the crawl schedule so users know when content will be searchable
The uploading process was very straightforward, however I uploaded a PDF file and no icon is displayed for the item, which means that there is no PDF support configured for SharePoint in Office 365. This also implies that the PDF files will not be indexed, which is a clear requirement for many of our customers. No PDF support in Office 365 - this will be required by lots of customers. Tell me I can't upload exe before I actually upload it, it wasted my time


Uploading Documents
Customers are looking for drag and drop functionality, and multi file select for uploading documents [E&SB] Customers want more information about supported file formats, and want .pdf supported [E]
Had a little trouble saving documents from the desktop version of Word. That could be a little more intuitive.
Customers had a variety of problems saving to SharePoint from Word [E]
Browsing from Sharepoint to upload is easy. Couldn't get "Save to Sharepoint" to work in Office 2010. I uploaded documents but not sure where they went. It says that they are stored and synced, but unsure of where.


Uploading Documents
The add file button was placed well but could have been a little larger. It was confusing to have to select "Browse" then, when I'm apparently navigating my filesystem, paste in the link to the library to tell it to connect. Username in SharePoint is "i:0#.f|membership|*PII*@*PII*.onmicrosoft.com" which looks rather like nonsense. Is it not possible to use the display name for the account? the login dialog was too small when I tried to connect -- the username and password were cut off, requiring a horizontal scroll. I would add some visual cue that lets you know where you are in the upload this would be good especially for the larger files that take a bit of time to upload. [SB] Uploading was fairly easy, but locating the file after it is uploaded is complicated and convuluted. [SB] Show where to upload documents to. [SB] I did not know whether to choose to upload to "My Documents" or to the default of "Site Assets"? What does that mean? [SB] [would like] drag and drop with metatags auto assigned


Uploading Documents

uploading docs was very slow

It hung, with little feedback. Poor user experience. Wonder if there is any way to accelerate the upload. Doubtful, but would be nice.
Editing Documents

Editing Documents
Want to be able to create new documents with Web Apps
Customers had difficulty creating new web app documents [E] Co-authoring documents with WebApps [SB] Request to support Word and PowerPoint Request for edit status Slow performance Customers experienced performance issues when editing documents [E&SB] WebApp requests and comments Enterprise Small Business
I still can't find out how to put the icons for web apps on the site. It is easy to edit and existing document but how do you create one? Need to be able to create documents

Editing Documents
it would be useful if this functionality could be extended to word documents.
Allow simul editing in WORD and POWERPOINT. This is a HUGE flaw compared to Google. Word and Powerpoint doesnt simul edit make it work in WORD AND POWERPOINT!!!!!!!!!

Editing Documents
just remind people to refresh when editing together to see the updates Make sure all changes can be saved simultaneously to the same document by both so both people immediately see the changes. Also highlighting changed sections made by other users in different color codes for each user's changes and a legend to tell you which user is which color code would come in very handy to immediately see changes made by other users especially in large documents and be able to suggest or make changes to them. More colorful and interactive with the GUI.

Editing Documents
It's not that it was not easy or easy it was the fact that the application was so slow in reaction to keyboard inputs that it became so frustrating that we gave up. I can see how it is supposed to work and we were looking forward to that part of the testing. To me this was a total fail

Editing Documents
Improve the speed! the upload speed and download speed [SB] Loading speed could be improved, especially for dialup or 3G speed internet users. [SB] We found the editing of the documents online to be rather slow and frustrating. for whatever reason the documents did not load quickly and the actual editing of the document was halting at best. We don't know if it was connection issue on our side or rather an issue with the online application. One of the few real disappointments with 365 up to this point. [SB]

Editing Documents
Add in the dropdown list when you clink on a document as a list item the option of either to open it in browser or via the desktop application. Sorry to say thet I am very...very disapointed with simple interface. If I compare with google docs then office online is nothing. You have to make rich as offline version. bring more features to web apps

Editing Documents
There is no option to view the document, only to download a copy or go into full editing mode? I'm not accustomed to seeing the "edit mode" in the browser run everything together and have "text punctuation". I would prefer to see a WYSIWYG interface to the browser webapp. Had figure out how to edit a document via the browser. The default document list does not work but when creating a new document list, it worked. Get rid of the glitches. When we tried to open the document and edit it in Word we got an error message. We get too many security prompts -- from "enable editing" to reentering our credentials" to allowing add-ons, etc. This would make any information worker nervous. More similar with the desktop version, cuz it is a little bit different...
SharePoint Workspace Create a Public Website Set up an Extranet Site

SharePoint Workspace
Some customers couldnt complete the task [SB] Workspace requests and comments [E]
These options did not work for me and I was unable to follow either the doc or the help guide Making it so it will actually work. The option to connect my sharepoint library with my computer is greyed supposedly because I don't have permission although I am the administrator on the account. If it did work however I am afraid I would have to say I find it to be a grave potential security risk both to individual and corporate privacy although still a nice and intruiging idea. I didn't have the option for "Sync to SharePoint Workspace" on my SITE ACTIONS menu
Create a Public Website

Public website requests and comments [SB] Slow performance [SB]
Set up an Extranet Site

Some customers couldnt get the extranet feature to work [E] Extranet requests and comments [E]

Just add a note saying where to type the address of the sharepoint site when saving for the first time. i would like to see full site synchronsation (including site layout) as opposed to just the libraries That took some figuring out how I was suppose to do take offline and sync it. I think the instructions need to be a little better worded giving more detail. Explain why I need to 'create an account'.



More templates A range of ready to use designer templates would be really useful

the tool isnt bad to use. It's on Par. But the Styles are TERRIBLE!
Ability to add a javascript gadget that can allow me to link to a js file. favicon gadget.
Far more advanced tools. Scripts, better design tools. Replace the missing modules. Add decent java script support. And on and on. Add more options for layout and other design tools. Add more colors and font options for text. Change the theme picture to logo. It makes no sense to push the header and everything else down just to add a logo, especially when the logo is listed under header in the options. I would give people more capabilities in designing their site. For example, I create sites for myself and others and I didn't like that I couldn't insert my own picture, logo and change the design colors.



speed up response time greatly, as it is it's way too slow, sometimes taking as much as three minutes to load a dialog box. Also several times the website stopped responding while designing and when the tab recovered all the changes I had made and saved were lost and had to be redone all over again.
Latency is pretty heavy with this utility.



Could not log in as the external user Did not get external users to work. Need more documentation. I haven't gotten this to work but this is a feature we desperately need. Unable to find where to change an internall site to external in the SharePoint admin console.




Worry about longer term auditing, etc. required to manage the external users, but that is an issue with any external site More information about how the process is supposed to work would have been helpful. There is little information contained in the user interface or available documentation at the moment. [would like] a quick guide for the extranet user at introduction on how to use it.
Create an Online Database Set up MySite, Blog, Wiki Create a List with a New View

Create an Online Database
Some customers couldnt complete the task [SB] Customers dont know which URL to use [SB] Online database requests and comments [E]
I could not figure out how to publish the file, even with slight assistance from Microsoft I still could not figure it out. no matter which way I tried it, it would begin uploading and right at the end fail with the message, "Unable to export the data when syncing to the server." Once the file is published, how can one see this on the team website?
Set up MySite, Blog, Wiki

MySite requests and comments [E] Some customers couldnt complete the Wiki task [SB] Wiki requests and comments [SB] Some customers couldnt complete the Blog task [SB] Blog requests and comments [SB]
Create a List with a New View

List task requests and comments [SB]

Followed the instructions to a "T" and had an issure undestanding specifically the address to use. Is it just the domain, or domain /TeamSite? It's not easy to figure out how to use or simple to upload even when you do. When you go to publish it it doesn't tell you or let you know ahead of time where to put the URL to upload the database. Explain how to find the server and the URL information so that you can publish your database. When publishing it from within access i could not figure out how to link it to the office365 homepage. WHen I created one from within office365 it was easier at the link appeared on the main navigation ribbon I tried to follow the directions here: http://office.microsoft.com/en-us/sharepoint-server-help/build-anaccess-database-to-share-on-the-webHA010356866.aspx#_Toc262821712 It was too difficult for me, to make it easier, there should be a button which allows you to click and "UPLOAD" to a list of sites that are connected with your Office 365 ID. Making an information worker manually find te servers and specify the intranet site is too complicated.



First, I tried with a simple database I created with 2 rows in a table. It never worked complaining about I had not chosen a default web form. Once I watched the video, I chose a template from list and was able to publish it and add items in both places and it synced. The process requires the creation of a local copy before editing the online version. Unable to open and directly edit an online copy. Could not update db online. Stock web DBs seem to be easy but I'm not sure how I'll be able to port over my other DBs. Additional instruction and/or experimentation seems to be in order. [SB] I wonder though on existing large Access databases and using a web part etc to publish them. Some real live examples with sample .mdb file would have been nice.



When I click on MySite, I would like it to take me to a home page such as the My Profile page. Right now, I wonder if something went wrong when I hit MySite and there is nothing about me on the page. No obvious way back to main sites / home page when in My Site for owner of site or visitor [would like] Easy navigation back to site collection Home page from My Site I was unable to create a "my site". After selecting "My Site" from the dropdown menu, Internet Explorer reports "the webpage cannot be found"




There was no option for that among the Create New Site options. I didn't find an option in the available templates for this at all There was no Wiki page library option in the New Site Create dialog box. Using the full version of Access I have installed on my desktop -- I couldn't even find the "Wiki Page Libary" to complete this exercise.


making it easier to get these pages to look good in design terms would be helpful. Its very easy building, adding and linking but to make it look good is really difficult. Maybe some templates? This task was simply done and would be a very useful tool for any kind of information sharing. I think it could be improved by adding the ability to allow users who do not have 365 accounts but were privately invited by the admin of the wiki to view the wiki or make posts. I guess the bulk add user feature is useful in that regard but what happens when you use up all of your account creations? Will the full version be limited by the # of accounts a user can add? Allow non domain email addresses to view the site. Offer power found in wiki's such as MediaWiki (the engine of Wikipedia). Creating the page really wasn't a problem for me it is the sharing of the information to others in my organization. I believe I have shared this issue in my other surveys, but basically people don't like the fact that they have to create another email address in order to get into my team site. They also find it very time consuming.



I receive the error Word cannot register your account. Publishing a blog post with Word was impossible since Word could not connect no matter what computer I used to Sharepoint online.

It was not easy to publish through word because I couldn't figure out the URL for my blog so I just copyied and pasted my blog into the site.
I get the error 'Word could not register your account' but I am able to blog from the SharePoint I tried to create a blog in word and post to the Sharepoint but it would not validate the URL I entered nor prompt for credentials, I didn't know how I was going to log in to post. just open a blog on yahoo or google is easier


Despite my troubles publishing through word, once I realized that you can save the document as the URL name and it will give you the option to save it anywhere on your site I was very impressed. It was ridiculously simple. Great Feature, but I think you should add in an "add attachment" option on the actual website that will let you upload documents like you would in an e-mail. [this task required help from a beta buddy]
It would be useful to know whether these blogs can also be public facing. secure the connection. Got a warning that the data as well as my user name and password would be transmitted in the open. I would like the capability to publish the blog not only to the teamsite, but to the external site as well. If this can already be done, it wasnt very clear.



I am not certain that it should be necessary to separate the creation of the list and creating a new view of the list. This is too cumbersome. The access to create and edit the columns in the list is a bit hard to find. I think a wizard feature could help a user configure the columns Also once again more complicated and convuluted than it needs to be or should be. The options and layout should be much simpler, more intuitive and simple to use. I recommend that when you click on a list option, that it show you a preview of what you are going to create. Just as when you access the Office Template Gallery in any office app, it shows you a preview before you opt to download. Add more list types More clickable help on some of the list creation options e.g. grouping


Recommendations
Customers are frustrated with the navigation and organization of SharePoint Online Provide customers with more intuitive navigation Customers are passionate about being able to co-author in Word and PowerPoint Provide co-authoring capabilities for Word and PowerPoint Customers had difficulty creating new WebApp documents Provide additional UI guidance on how to create new WebApp documents Customers had difficulty sharing via extranet Provide additional guidance and troubleshooting to make the extranet sharing process easier Customers experienced slow performance Set targets and monitor performance for editing activities: WebApp editing, Co-authoring, Document uploading , and Public website editing Small Business customers want more styles and templates available in the public website Site Designer tool Provide customers with Office Live Small Business parity, enhance style capabilities, and provide more creative templates Customers want more information about supported file formats Display standard icons for .pdf files, provide detailed guidance on file formats that are and arent supported Customers had difficulties creating Blogs and Wikis Provide additional guidance and troubleshooting to make Blog and Wiki publishing easier
Product - Overall Impression

Enterprise Private Beta Customer English language only
Beta start 2. Technical Prep (n=168) 3. Admin Exploration (n=156)
39% 42%
80% Positive / Strongly Positive
44% 51%
4. Getting Started (n=129)

5.Identity Federation (n=63) 6. Exchange Online (n=63) 7. Office Pro Plus (n=49) 8. Lync Online (n=44) 9. SharePoint Online (n=39)
33%
44%
43%
48%
41% 59% 68% 67%
48% 33% 23% 33%
Beta end
Strongly Positive Positive Neutral Negative Strongly Negative
Product - Overall Impression

Small Business Private Beta Customer English language only
Beta start 1. Downloads and pre-req's (n= 84) 2. Getting Started (n= 67) 3. Email, Calendar, Contacts (n= 46)
23% 27% 28% 25% 31% 28% 32% 44% 50% 57% 54% 57% 58% 51%
80% Positive / Strongly Positive
4. Storing/sharing documents (n=40)

5. Web Apps and teamsites (n=39) 6. Public websites, Databases. . .(n=36) 7. IM and Web Conferencing(n=22) Beta end
Strongly Positive
Positive
Neutral
Negative
Strongly Negative

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Sobia Tariq - Sample Survey Report From Office

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Office 365 Private Beta Survey Results

Private Beta Survey Details

SharePoint - Key Findings

Areas for Improvement

SharePoint and WebApps - Task Ease of Use

47% 32% 23% 24%

Very easy to use

Not easy to use at all

SharePoint and WebApps - Task Ease of Use

80% Very Easy to Use / Average

Very easy to use

Not easy to use at all

Exploring & Managing SharePoint Online

Areas For Improvement

Areas For Improvement

Areas For Improvement

Areas For Improvement

provide a projects template

Areas For Improvement

Areas For Improvement

Areas For Improvement

Areas For Improvement

Areas For Improvement

When try multiple document upload, it doesn't work. I have to do 1 at a time

Document upload issues and requests [E&SB]

Areas For Improvement

Document upload issues and requests [E&SB]

Areas For Improvement

Customers had a variety of problems saving to SharePoint from Word [E]

Document upload issues and requests [E&SB]

Areas For Improvement

Document upload issues and requests [E&SB]

Areas For Improvement

Document upload issues and requests [E&SB]

Customers experienced performance issues when uploading documents [E]

Areas For Improvement

[E] = Enterprise customers [SB] = Small Business customers

Areas For Improvement

[E] = Enterprise customers [SB] = Small Business customers

Areas For Improvement

[E] = Enterprise customers [SB] = Small Business customers

Areas For Improvement

[E] = Enterprise customers [SB] = Small Business customers

Areas For Improvement

[E] = Enterprise customers [SB] = Small Business customers

Areas For Improvement

[E] = Enterprise customers [SB] = Small Business customers

Areas For Improvement

[E] = Enterprise customers [SB] = Small Business customers

SharePoint Workspace Create a Public Website Set up an Extranet Site

Areas For Improvement

Create a Public Website

Set up an Extranet Site

[E] = Enterprise customers [SB] = Small Business customers

Areas For Improvement

Create a Public Website

Set up an Extranet Site

[E] = Enterprise customers [SB] = Small Business customers

Areas For Improvement

Create a Public Website

Set up an Extranet Site

[E] = Enterprise customers [SB] = Small Business customers

Areas For Improvement

Create a Public Website

Set up an Extranet Site

[E] = Enterprise customers [SB] = Small Business customers