About Us

Haydea Business Solutions (Pvt) Ltd is a Business Process Outsourcing (BPO) company operating in Sri Lanka and is a subsidiary of the Hayleys Group. The main focus of BPO services oered by Haydea is nance & accounting, payroll processing, document management services, diagnostic studies, human resources outsourcing and knowledge process outsourcing. Our specially selected sta backed by the combined wealth of industry specic experiences and supported by state of the art technology, helps us to transform business processes of an organization to achieve greater eciency and corporate success.

Fields of Expertise

Current oerings

Operational capabilities

Diagnostic studies BPO & shared services consultancy

Strategic

Business process re-engineering Risk assessment

Analytics and research Finance and accounting

Decision support & analytics

HR outsourcing Knowledge process outsourcing Legal process outsourcing ERP integration

Data processing Document management Payroll processing

Transactional

Insurance process
outsourcing

Our Services

Finance & accounting outsourcing

Accounts receivable Accounts payable General ledger Corporate accounting & treasury Asset management Taxation

Document management solutions

Data processing Digitization of documents Storing & archiving electronic images

Legal process outsourcing

Claim handling Conveyance Legal document processing

HR outsourcing
Payroll processing HR administration Employee benet administration

Knowledge process outsourcing

Research & analytics Portfolio analysis Market analysis

Insurance process outsourcing

Policy administration Claim processing Contact centre

Our Value Proposition

Team of professionals with proven track record in the industry Large pool of accounting professionals Large pool of captive resources with diverse capabilities State-of-the-art infrastructure High reputation for quality nancial reporting and governance Reputed for consistent ethical practices Strong global presence & partnerships with reputed MNCs Back-up sites and servers

Our Strengths

Our people and experience

Senior leadership accounts over 25 years in BPO/Shared Services Senior accounting professionals with CIMA, CPA, ACCA & CA qualications Pioneers in setting up end-to-end nance & accounting captive/third party
BPO/shared services

Worked with MNCs of FTSE100 and Fortune 500 companies Experience in business process re-engineering leading to automation of
processes and paperless oce

Achieved over 20% eciency through transformational programmes Managed multiple delivery centres across India and Sri Lanka Conducted BPO diagnostic studies and created end-to-end process maps Transformed multiple legacy systems into a single platform Transitioned over 2,000 FTEs spanning 12 countries

Technology and systems

Experience in working with leading ERP solutions Workow engine Document management systems (DMS) High speed scanners Dash boards and reporting tools Formatting tool Fax and e-mail integration tool Financial consolidation tool

Sri Lanka BPO Destination of Choice

Ranked amongst the top 10 outsourcing destinations of choice

( source: Gartner )

Widespread use of English with a literacy rate of 93% Largest pool of UK qualied accounting professionals outside UK Sri Lankas cost arbitrage would be attractive compared to other BPO
destinations

Sri Lanka is known for lower attrition rate of 20% compared to other BPO
destinations

Strong telecommunication infrastructure Robust legal framework Preferred tropical island destination for tourists

Hayleys Group

HAYLEYS is one of Sri Lankas pre-eminent multinational conglomerates, continuing to grow through focused strategy and investments. A global leader and pioneer in several areas of business from hand protection to activated carbon, coir products to textiles, logistics to BPO services, leisure and aviation to consumer products and power and energy to agriculture and tea exports. Hayleys converts indigenous resources and innovative ideas into world class products and services. Hayleys is unique in its focus on sustainability, innovative spirit and true local and global leadership. This blend which has been in the making for over 130 unstinted years has resulted in the evolution of a resolute and dynamic corporate entity. Through stakeholder engagement with diverse communities and focus on eco-friendly and green products, Hayleys has reached the pinnacle of corporate sustainability in Sri Lanka. The Group was awarded the title of Sri Lankas Best Corporate Citizen in 2010 by the Ceylon Chamber of Commerce for the fourth time. We are renowned for our eorts worldwide, having been recognised by the United Nations Global Compact as a proponent of sustainable development. Today, Hayleys accounts for 2.8% of Sri Lankas export income and its global partners include P&G, Philips, 3M, Marks & Spencer, Bhs, Sainsburys, Next, Burger King, McDonalds, Tesco, Bayer, Fuji, Xerox, Heinz and Unilever, with many of whom, the Group has sustained longstanding business relationships.

Business Portfolio of Hayleys Group

Global Presence

Australia, North America, Europe and Asia

Regional Oce Haydea Business Solutions (Private) Ltd Level 7, 427, Pennant Hills Road Pennant Hills NSW 2120, Australia Tel: + 61 2 9479 8233, Fax: +61 2 9479 8290 E-mail: info@haydea.com Web: www.haydea.com Delivery Centre Haydea Business Solutions (Private) Ltd 25, Foster Lane, Colombo 10, Sri Lanka Tel: +94 11 262 8800, Fax: +94 11 262 8801 Web: www.hayleys.com Corporate Oce Hayleys PLC 400, Deans Road, Colombo 10, Sri Lanka Web: www.hayleys.com