A TECHNICAL PROPOSAL TO DEPLOY

AN ENTERPRISE SOLUTION FOR INTRA-INTER OFFICE COMMUNICATIONS

with technical Partner

2010

TABLE OF CONTENTS
Table of Contents .......................................................................................................................................................................................................................................................................... 2 Product information and Specifications .............................................................................................................................................................................................................................. 3 Baseline Solution........................................................................................................................................................................................................................................................................... 4 How We Can Connect Distant Locations .............................................................................................................................................................................................................. 5 Call System Features ......................................................................................................................................................................................................................................................... 6 Variety of IP Phones To Choose From ............................................................................................................................................................................................................................... 10 Requirements / Traffic engineering ....................................................................................................................................................................................................................... 11 Hardware Specifications ............................................................................................................................................................................................................................................... 12 I. II. Technical and End-User Training .......................................................................................................................................................................................................................... 15 Ongoing Support and Maintenance ................................................................................................................................................................................................................ 16

Why Choose Xangee Technologies...................................................................................................................................................................................................................................... 17

PRODUCT INFORMATION AND SPECIFICATIONS The simple mission of our solution is to provide your organization and its branches with state of the art communication systems with integrated tools to enhance efficiency in communications that will lead to long term productivity for your organization. We guaranty your organization a functional (and backup) voice/data communication network with our enterprise solutions for companies like yours bearing heavy costs on telephone calls. As the leader in the deployment of Voice over IP, we seek to be well known and respected service provider and trainer nation wide. We and our technical partners in the United States of America, Cyvotel Communications are equipped with certified engineers that will implement and train the end users for maximum use of the installed system. We will also train the technical department for day to day support of the platform. After such training, your technical department will be so well informed to manage and maintain your telephone system at the same time improving efficiency and productivity of the clients. One unique feature of our solution is the integration of any available GSM network of your choice, so that your customers will be able to reach you and vice versa at any given time. Another top feature of our solution is the possibility to provide each node of installed IP phone access to international calls at a very cheap rate. This is made possible with connections to Cyvotels servers in the United States of America that will enable these international calls unbeatable prices. Your organization can decide to have a billing system that will bill/record the office or IP phone that made these international calls. With a network designed to converge, your organization will benefit from the best functionality, cost savings, increase in efficiency, and the ability to call offices in different locations for FREE with the required bandwidth.

BASELINE SOLUTION Hosted PBX Solutions:

Our unique hosted PBX solution will allow for a complete internal/external phone service so you can focus on your business rather than your communication problems. Our IP phone solution will enable your organization benefit from the cost and performance advantages of VOIP technology. These benefits include: Advanced PBX functionality combined with local and long distance calling nationwide. Provision for cheap international calls through our partners servers in the USA. Calling offices within the network (including covered annexes / branches and other sales outlets) for FREE. Works with any high speed Internet connection to provide all users with access to the same PBX features regardless of their location worldwide. Dramatically lowers monthly phone bills up to 85%. Customizable, easy to use features managed online and by one touch controls on the Virtual Office telephone. You don't have to be technical or computer savvy to use VoIP at the office. Placing a call is exactly the same as with any other regular phone. Just pick up the handset and dial the regular telephone number. It's that simple. Receiving calls also works the same. The phone will ring just like a regular phone. With VoIP, just pick up the phone and start talking!

HOW WE CAN CONNECT DISTANT LOCATIONS A connection covering various office locations in different geographic locations is what fully leverages the benefits of this CyvotelPBX Hosted solution. This is explained in the following bulleted points below.

If our VOIP networks are installed in different geographical locations, each different geographical location will have its own server that is connected to the wider network. Each separate server will have its own separate GSM module and incoming dial numbers. Each server in each different geographic location will be connected via a dedicated internet connection or a dedicated network created via WIMAX technology to connect the locations. After adequate traffic engineering, the bandwidth of the needed internet connection between servers in the different geographic locations will be determined. Once all servers from all different geographic locations are connected together, all calls made internally, and originating from any node in the wide network will be placed FREE if the call is to another node in the wider network. Another exciting feature is the follow me via GSM network. If a very important call is placed to a phone inside the network and the follow me option is enabled, the call will be forwarded to a registered cell phone number. That call will be charged at the normal GSM rate. Note: Depending on the support plan, a certain amount of unit (airtime) will be put in the GSM Module SIMs to enable call out and follow me options.

CALL SYSTEM FEATURES Call recording This feature will allow the admin to be able to record voice calls by setting the controls from the internal server. Conference Calling This feature will enable a telephone call in which the calling party wishes to have more than one called party involved in the call. It can be designed to allow the called party to participate during the call, or the call may be setup so that the called party merely listens into the call and cannot speak. Functional Voicemail Each IP phone/node can be programmed to include their personal voicemail boxes. Call detailed record This feature allows viewing of detailed call record that will include time of call, duration of call and other call information. Voicemail-to-Email functionality This system can be configured to copy a nodes voicemail to a specified email address. This can be useful when the user is unavailable but has internet access that can be used to read voicemails. Supported codecs: ADPCM, G.711 (A-Law & ) Interactive voice response system This system can be configured for auto response or auto secretary. It can be configured for general welcome statements, or to give directions or instructions to callers. Support from analog interfaces as FXS/FXO (PSTN/POTS) and GSM

 Call Forward, Call waiting, Call Transfer Call Forwarding is a feature that allows an incoming call to a called party, which would be otherwise unavailable, to be redirected to a mobile phone or other telephone number where the desired party is situated. Call waiting is a feature that allows a calling party to place a call to a called party which is otherwise engaged, and the called party has the call waiting feature enabled, the called party is able to suspend the current telephone call and switch to the new incoming call. Call transfer is a mechanism that enables a user to relocate an existing call to another telephone or attendant console by using the transfer button and dialing the required location. The transferred call is either announced or unannounced. Support for digital interfaces (E1/T1/J1) through PRI/BRI/R2 protocols. Automated Attendant An automated attendant allows callers to be automatically transferred to an extension without the intervention of an operator (or a receptionist). An automated attendant can also have a pre-recorded greeting and offer a simple menu system (for directors office, press 1, for sales office, press 2 etc). Caller ID Integrated echo canceller by software Multiple trunk support Music on hold This would support the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold. This is especially common in situations involving customer service. Incoming and outgoing routes with support for dial pattern matching

 Support for video-phones & wireless This will allow for the possibility of video conferencing if the call is between two video phones Support for follow-me via GSM Network This will automatically redirect your internal calls to your GSM phone while youre not around to answer them. You will then have the option of choosing to answer the call or act unavailable to the caller. Do Not Disturb The Do Not Disturb function prevents calls from ringing on an extension for which it is activated. Some attributes include directing the call to a preassigned extension (like a secretary or assistant), busy signal, Do Not Disturb Signal, or a recorded message. Support for ring groups Voice over Wi-Fi (Wireless) Support for paging and intercom Web-based administration Account Management Interface (AMI) Account Management Interface is where you login to review account statements, view all call records, change service settings such as IP Address Management & Number Assignment, as well as other features and options to your phone service. Support for time conditions Support for up to 50 extensions Support for Direct Inward Dialing Call detail record (CDR) report

 Direct Inward System Access (DISA) DISA will support the Direct Inward dialing (DID) mechanism. Direct Inward dialing provides one or more trunk lines to the user and allocates a range or telephone numbers to this/these line(s) and forwards all calls to such numbers via the trunk. When a call is placed, the PBX system will route the call directly to the desired extension within the organization without the need for an operator or attendant. This will allow a direct inward call routing to each extension while maintaining only a limited number of subscriber lines to satisfy concurrent usage. Billing and consumption report Callback support Channel usage reports Support for predictive dialer (Optional) Support for call queues

VARIETY OF IP PHONES TO CHOOSE FROM

Phones and Technology for Video Conferencing

REQUIREMENTS / TRAFFIC ENGINEERING Traffic engineering is necessary to determine the right bandwidth needed for your voice and data traffic. Normally after traffic engineering, our sales engineer will then recommend the best system that is right for your organization. We have the following categories of Installations after Traffic Engineering. Customized PBX System: CyvotelPBX Standard Edition for small to medium size business CyvotelPBX Professional Edition for Enterprise

Regardless of the package, the same quality of calls and service is guaranteed across packages.

HARDWARE SPECIFICATIONS CyvoteIPBX Appliance comes in two editions: the base appliance and enterprise. Both CyvoteIPBX appliances are designed specifically to run CyvotelIPBX software.

Base Appliance Telephony Interface Up to 48 ports of analog or 1 T1/E1

Enterprise Appliance Up to 48 ports of analog or 4 T1/E1s and up to 32 GSM Gateway Interface

SIP Phones

1 to 150 IP phones (recommended)

1 to 10,000 Cisco IP phones (recommended)

Max. Concurrent Calls

23-50 for optimal performance

200 for optimal performance, hardware dependant

System Hardware Technical Specification CPU RAM Hard Drive Power CPU 2.5 GHz Intel dual-core 2GB 2 x 500 GB RAID 1 300W power supply 120V/240V Auto switching Display Network 20 Character x 4 line backlit LCD 2 X 100/1000 Ethernet Interface Onboard 4 port switch 3.8GHz Intel Dual-Core 4GB 2 x 1Terrabyte RAID 1 2 x 400W hot swap power supply 120V/240V Auto switching 20 Character x 4 line backlit LCD 20 x 10/100/1000 Ethernet interface Onboard 4 port switch

PCI Cards

Up to 6 telephony card using Sangoma Remora interface

Up to 6 telephony cards using Sangoma Remora interface

Physical Dimensions Weight Rackmount Options 17 x 17.5x5 (2U) 20 Ibs 19 telephony relay Rackmount (front options and center mount) As customized by manufacturers (4U) Rackmount 30 Ibs 19 telephony relay Rackmount (front options and center mount)

19 Cabinet Slide- Mount Wall Mount Free-Standing Floor Free-Standing tabletop

I.

TECHNICAL AND END-USER TRAINING

Capacity building services will be provided to your organization to ensure that all personnel that will use the phone/system will know exactly how to use it to achieve their purpose. Acknowledging the fact that some of your staff may require some necessary skills and knowledge to successfully execute their duties using the system, the following categories of personnel will be trained. They include: System Administrator Troubleshooting Personnel

System Administrator will be trained in the following areas: VOIP Telephony Basics Web Based + Command Line Administration Basics Hosted PBX Solution Admin/Client features Hosted PBX Solution Admin Usage

Troubleshooting Personnel will receive the following training: VOIP Telephony Basics Hosted PBX Solution Client Features Hosted PBX Solution Client Phone Usage Hosted PBX Solution Client Phone Troubleshooting

II.

ONGOING SUPPORT AND M AINTENANCE

To ensure smooth running of the system deployed, Xangee Technologies support plan will be provided with the financial proposal and is subject to review and may change in light of new developments that may emerge. Once the initial roll-out of the Hosted PBX Solution is complete, the maintenance phase begins. The success of this phase depends on the level of acceptance by the end-users and proper support to ensure smooth usage of the system. Cyvotel Communications will be responsible for the support to your organization according to the support plan agreed on during the specified period of the support proposed. Periodic preventive and corrective maintenance will also be carried out on applications and hardware to ensure that they are up to date and in good working condition.

WHY CHOOSE XANGEE TECHNOLOGIES

Because at Xangee Technologies;

We place much Emphasis on Client Collaboration We possess the Ability to Partner With Clients We apply Industry Best Practices We are very open to Fresh Ideas We ensure adequate and quality Knowledge Transfer We apply Cost Containment in our Projects We demonstrate Commitment to Quality We are Result Oriented