OBJECTIVE

To obtain a part/full time position within an established business or organization that will allow me to demonstrate my skills and abilities and utilize past work and volunteer experiences Seeking an opportunity to improve my service and organizational skills whilst contributing my best to my employer To gain seasonal work experience in the service industry Student seeking customer service role in a fast paced environment, utilizing strong interpersonal and organizational skills in order to create a positive customer experience To enhance my leadership and computer skills through opportunities to work with people, management and/or technology To be a point of sales associate in the retail industry, where my three years of progressive experience in the business can add value to a customer-centric team To improve upon my advocacy, problem-solving and professional skills through opportunities to help individuals with exceptional needs To obtain a challenging position where my technical skills, customer service, problem solving, and experience can be utilized, while also providing an opportunity for continued growth and career advancement To offer my knowledge and skills in management to effectively coordinate resources, events and projects for my employer Seeking a retail sales associate position whereby I can gain valuable experience and skills while using my knowledge to contribute towards the companys objective. Seeking a position as a receptionist in a department that rewards positive results, hard work, loyalty and dependability in a team environment To obtain a position as a Personal Support Worker in a facility where my significant experience in serving patients would be an asset

EDUCATION

Graduate of Upper Canada College Class of 2008 (with IB Diploma) Currently attending University of Edinburgh full-time for an MA History of Art and English Literature, graduation 2012 Graduated with distinction and received Lieutenant Governors Community Volunteer Award Attained the Extended French certificate and subject awards for Extended French and Calculus

SKILLS & WORK EXPERIENCE

Accounting/ Financial Successfully consolidated and indexed all business expenses and revenues for Your Home Design Administrative/ Organizational Skills

Assisted in the training and supervision of new employees on computer systems Monitored employee work productivity through statistics and evaluations Recorded and prepared minutes for staff meeting Coordinated various events that took place both inside and outside of the church Folded clothing, arranged in-store displays and kept change rooms organized Always ensured that all items were stocked on shelves and were properly priced Maintained clean and safe work and play environments at all times according to organizational standards Able to handle a variety of tasks at a time Transcription and data entry, o Effectively transcribed the domestic inventories Maintained an organized workspace in order to manage time effectively Organized workspace to ensure health and safety of products and environment.

Excellent time management skills with a dedication and focus on yielding best results on priority tasks Obtains, inputs, maintains and extracts data and documentation related for applications, claims, invoices, requisitions and other administrative forms Good administrator and leader (especially in project development) Identifies, prepares reports and refers complex cases to the appropriate level for decisions within clearly established procedures and guidelines Administrative duties such as appraising and organizing clients files Performed clerical duties including filing, distributing and organizing office items

Business Skills Innovative thinker who works towards meeting goals with creative solutions Focus on enhancing business value and improving (Small and Medium Enterprises) SME businesses efficiency with IT Obtains, inputs, maintains and extracts data and documentation related to applications, claims, invoices, requisitions and other administrative forms Identifies, prepares reports and refers complex cases to the appropriate level for decision within clearly established procedures and guidelines Planned, organized and implemented business strategies for activities, such as Job Fairs and workshops to ensure the effective delivery of organizational services Developed and maintained an online system to ease the management of office processes and facilitate storage of vital information

Collected data and provided management analysis and suggestions enhancing on business activities Participate in the planning of OYAWs new website campaign (www.mysafework.com) to reach a wider audience through a different emarketing strategy Managed a team of 5 staff in the marketing and administration of the language Recruited, screened and interviewed applicants for lecturing and coordination positions Developed and implemented multi-purpose orientation for newly hired employees Designed developed and facilitated soft skill and corporate training workshops for internal staff, and external companies on business communication, presentation skills, negotiation and work team communication. Prepared training documentation such as instructional material, handouts, evaluation forms, and visual aids. Performed training need analysis. Increased efficiency by designing and developing the best training solutions by examining training participants job performance.

Maintained contact with other companies, training organizations, institutions and associations to monitor new training developments and courses

Developed and implemented career action plans for job seeking candidates based on their career goals Prepared and delivered job search and resume writing workshops Expanded customer base by arranging one on- site hiring event per month for clients and employers Researched labor market information for job seekers regarding sector specific vacancies and training Initiated with recruitment team to develop 3 new businesses a week in firms that have immediate positions to fill Built trusted relationships with client stakeholders. Typical stakeholders would include IT and Finance leaders from across North America Child Care Skills Responsible for the care and supervision of youth ages 1 to 12 years old both in residential and school setting Worked with children who had different physical and learning disabilities Supervised children during activities and trips or in the absence of supervisors Assisted children in the transitional period from preschool to grade school Created and facilitated games and activities based on age and abilities Assisted children with basis reading, writing and comprehension skills Babysitting

Ensured that the needs of the children were met Ensured children played in a clean, organized and safe place

Kept children interested and occupied with various crafts and activities Organized fun, educational and inspirational activities for youth in the community Advised and encouraged youth through various challenging phases of their lives Strong leadership skills serving as a youth leader for CTYA, touching the lives of hundreds of youth

Owned and operated a private tutoring service. Provided individualized learning plans that helped build the skills and habits of the students Work with many unique individuals has developed my communication, teaching and interpersonal skills Youth Coordinator, responsible for French translations, and giving motivational speeches Teach , mentor and guide children in efforts to lead them towards a successful life Co-facilitated school based violence prevention program Co-facilitated counseling sessions with children who witnessed abuse Facilitated childrens anger management group Program planned daily activities for group children 6-10 years of age Facilitated a variety of fun, stimulating games and recreational sport activities Engaged in arts and crafts, cooking, music and playing with children Monitored and assisted children one-on-one with homework completion Reported on daily activities and challenges to parents and supervisor Resolved conflict among children making sure they got along with one another Supervised and assisted school-aged children with daily routines and tasks such personal hygiene, dressing, bathing, breakfast, homework completion, and tidying of household Escorted children to school, making sure they arrived safely as well as pick-up from school One-on-one tutoring such as reading daily as well as homework Played recreational after-school activities and games such as hockey, cards, singing Housekeeping duties: vacuuming, mopping, dishwashing, dusting. Assisted with after school snacks as well as dinner preparation

Communication Skills Excellent communication skills both oral and written Fine interpersonal skills with strong facilitation and leadership capabilities Facilitated 200 students with courses on Information Technology

Delivered a seminar on WLAN Technology (802.11g) Possess exceptional interpersonal skills and communication skills Communicates professionally with customers of diverse backgrounds Speaks French, and knowledge of Spanish and Italian Communicated with staff and children in French

Communicated in a friendly manner to create a positive customer experience

Remarkable communication and literary skills in English Language trilingual as I can speak and write in English, Tamil and French Excellent communication skills- ability to work well with and communicate well to people of diverse backgrounds Developed public speaking and leadership skills working with for Tamil youths all over Toronto Delivered several speeches to student body of 1500 students Performed nightly cash-out procedures, including balancing till and making deposits

Customer Service Skills Maintained positive, professional working relationships with supervisors, co-workers and other volunteers Provided professional, friendly service to customers who entered the store Offered advice and provided information on discounts, return policies, store merchandise and products Handled individual customer problems with dignity and respect Able to handle complaints and customer requests professionally and efficiently Maintained a fast and reliable service that keeps our store among the top ranked Directed customers with their daily banking transactions Commitment to excellence in customer satisfaction Maintained a fun and interactive environment Handled all major forms of transactions i.e. cash debit and credit cards using POS system Handled irate customer situations Served clients courteously, professionally and personalized at all times Greeted and served approximately 100 customers per shift Maintain a solutions-oriented approach to dealing with various clients daily Solution-oriented when interacting with clients and partners Communicated product information to customer visiting our booth Received customer complaints and sought ways to resolve them Customer service experience that seeks solutions for all customers.

Took orders, prepared food and managed the cash register promptly

Maintained store safety while completing cleaning and closing responsibilities Responded to inquiries with recommendations based on product knowledge Assist clients with information on various federal government services including Employment Insurance, Youth Employment Strategies, Pensions and Social Insurance. Provide a service experience of the highest quality and ensuring that all actions can withstand public and departmental scrutiny related to the integrity of the services Assisted clients with their job search, career exploration and labour market information Provided employers information on SCCY services to aid the success of their businesses Responded to customer needs with a solution-selling approach to technology products Run cash register and organizational tasks for the smooth operation of the store

Designing and conducting surveys, research and polls to determine community notions on various subjects Demonstrated merchandise to customers and provided detailed information about the company and its products Completed sales process, issued receipts and collected payments Responded to customer needs with a solution-selling approach to technology products Provide a service experience of the highest quality and ensuring that all actions can withstand public and departmental scrutiny related to the integrity of the services Built a rapport with clients based on my approachable behaviour Worked within agency mandate to portray my dedication and ability to follow rules Provided consultations of in stock and special order products to customers Effectively conducted product training seminars for clients and external contractors Called customers to follow-up on inquiries regarding payment status of quotes and measures for design development projects Regularly promoted daily sales and managed credit card payments systematically over the phone Dispute resolution: addressed customer and peer disputes and concerns Provided training to new employees on all facets of operations and job performance for Cashiers and Lot Associates. Maintained store systems, ensuring all systems were functional and operational.

Performed daily opening/closing procedures while completing tasks promptly and efficiently

Engineering Skills Responsible for the maintenance of DMS Systems Accountable for running jumpers between OE and Cable-Pairs Effectively established various T1, T3, OC3, OC12, cross connects Responsible for running fiber optic cross connects Responsible for monitoring CPMS System Effectively assisted technicians in locating underground cable and manholes Accountable for assigning repair issues to various inter-company departments Responsible for the installation and repair of Residential and Business Lines Accountable for ensuring customers have working service/dial tone prior to leaving the premises Food Industry Skills (Cashier/Host/Server/Kitchen Helper) Accurately conducted transactions at the cash register and served clients politely Garnished, grilled, and fried fast food for customers quickly and efficiently using established procedures Reported back to supervisor regarding outcome of sales Unpacked and labeled merchandise while ensuring inventory was fully stocked. Balanced daily transactions and accounted for any inconsistencies Memorized prices and codes on food that are necessary to know to avoid requiring repeated assistance from co-workers or supervisors Reshelf returns and maintained a clean and safe area handled all cash and credit card transactions Successfully managed a high volume of sales Proficient with till operations, including invoicing and the use of merchant machines Vast knowledge of food and beverage hospitality, wine etiquette, and espresso bar Duties also included plating appetizers and deserts, preparing alcoholic beverages and operating the espresso bar Responsible for taking orders, serving, collecting payment, restaurant cleanliness, and general maintenance Served indoor and outdoor, often covering an entire section of six tables. Proficient with bottle service and wine pouring etiquette Food Preparation Skills Prepared meals, snacks and beverages according to dietary needs Arranged orders according to customer needs and requests Washed, cut, peeled and sliced fresh vegetables for different entrees and desserts

Cleaned dishes, pots and cutlery and stored them quickly and efficiently Passed the Food and Safety Exam

Leadership/Managerial Skills A team player with proven leadership abilities Peer Mentor, mentored a younger student with the UCC Prefect Program Supervised the Planning and Production team; and specifically with editing the articles to be published and overseeing the programming in Flash unto the electronic magazine (on CD) Trained the successive management team to produce the 2nd Edition of The Torch Magazine Managed a team of twenty students to implement several events

Miscellaneous Skills Knowledge of Pspice, Assembly Language Participated in community events, outreach and workshops to increase social awareness on violence and abuse. Recognized by customers, management and colleagues for product knowledge and technical support Proven ability to analyze data and develop effective strategies for maintenance and repair while also maintaining strong business relationships Fluent in English and speak Farsi/Dari Knowledge of the Financial Administration Act (FAA) Knowledge of the Privacy Act and Access to Information Act in order to understand the policies derived from these statutes that pertain to the exchange and security of protected information Strong mathematical, numeric and currency skills Wide knowledge of Community Services throughout Malvern and Toronto area Strong leadership and facilitation skills working with vulnerable populations Ability to work independently and collaboratively within multi-disciplinary teams Ability to maintain a high level of confidentiality in a professional manner Focused and not easily discouraged by criticism or difficult situations Applied strategic thinking and planning concepts in diverse and multi cultural work settings

Personal Support Worker Skills Assisted with physical activities such as walking around home, around the mall, as well as recreational activities such as kicking ball, bowling, clapping, singing and art & crafts Administered medication through catheter using syringe every 30 minutes

Assisted Senior with Personal Hygiene such as bathing, dressing, medications, as well as light housekeeping duties such as dishwashing, sweeping, mopping, cleaning toilet Was a companion and listened to Senior tell her sorrows and stories as well as played recreational games such as dominoes and went for walks to the mall to buy some groceries Provided registered nurses any aid they needed to work effectively

Team Skills A team player with proven leadership abilities Ability to work both independently or as part of a team Great capacity for successful teamwork Undertook tasks to assist the team, regardless of my own dislikes Excellent at working independently as well as a dedicated and reliable team player Team Work skills able to work well in a team and encourage team members participation to move team forward ( participated in several team projects in High School e.g. Student Council) Work Ethic and Professionalism Professional attitude towards quality of work Handle multiple responsibilities effectively and proactive with independent work Ability to think both logically and analytically to solve complex problems Prioritized tasks, problems and situations Innovative thinker who works towards meeting goals with creative solutions Astute attention to detail and design with emphasis on effective communication Excellent organizational skills with proven ability to perform efficiently with minimal or no supervision

TECHNICAL SKILLS
Strong computer skills with proficiency in Microsoft Office, Internet Explorer and Firefox Search Engines Drafted documents and authored applications for various programs Designing and drafting of plumbing and HVAC systems for various types of buildings, including hospitals, warehouses and stores

Information Technology Skills Administered website content management system (CMS); responding to web enquiries Focus on enhancing business value and improving SME businesses efficiency with IT Degree in Information Technology and a Diploma in Network and Internet Security

Specialist with a strong background in Networking, Technical Support and Web Page Design Served as an Instructor in various computing courses in a private college Planned, designed and implemented Windows Server 2003 Developed back-up schemes and network security Build and troubleshoot various computer systems Network+ Certified A+ Certified Expertise in Microsoft Exchange Server and Cisco Networking Systems Proficient with Microsoft Operating System (Client and Server Side) o Microsoft Windows Server 2003 o Microsoft Windows Vista o Microsoft Windows XP o Microsoft Windows 2000 o Microsoft Windows 98 Knowledgeable with Unix-type Operating System like Linux Experienced with Programming Languages o C and C++ o Sun Java System Application (Java SDK) o Visual Basic Knowledgeable in Web Design Applications o Cold Fusion o HTML o Adobe Photoshop o Adobe Illustrator o Adobe After Effects Assisted in creating and designing Web Page Layout Researched and prepared materials needed for Web Page Development Computer Fundamentals, Keyboarding, Basic Concepts of Operating System, Web-Page Design, Multimedia, Systems Analysis & Design Supervised Application Development to graduating students Information Analysis, Design and Modeling Database Systems Designed extra content and updated website (www.myliberty.ca) through a CMS

Supported multimedia team activities; worked with both Mac and Windows computers

Administered website content management system (CMS); responding to web enquiries Good understanding of software applications and their value potential: o Develop graphic and website media with Adobe Creative Suite 4 o Programming languages: Java, Visual Basic, HTML and PHP o Proficient use of all Microsoft Office 2007 suite Hardware skills with troubleshooting, repairing and maintaining computers Re-installed and maintained operation systems for the companys computers

 Provided customer support for users including installing firewalls and antivirus Troubleshot and fix computers with hardware and software issues

INTERESTS, ACTIVITIES

AND

HOBBIES

Art Literature Photography Swimming Biking Culture Fashion Hockey Skating Soccer Climbing Soccer Computers Helping out Neighbour Member of LOCUS House council Latin Dance Club Sports: Soccer, Basketball, Volleyball and Athletics (both track and field) Fashion, Cosmetics, cooking African Drumming and Dancing Drawing, designing, writing (mostly poetry) Flyfishing , etc

AWARDS

AND

PUBLICATIONS

The Torch: 1st e-magazine in Ghana (published by Presec students) June 2004 Ontario Scholar Award o In recognition of achieving at least eighty percent in the final year of high school June 2004 York Entrance Scholarship o In recognition of achieving at least ninety percent in the final year of high school August 2004 Queen Elizabeth: Aiming For the Top Scholarship o In recognition of achieving honors in the final year of high school June 2001 2004 Honor Roll o In recognition of maintaining an average of at least eighty percent throughout each high school year