How to run the SPcollect utility and retrieve SPcollect files to collect information

Written by Admin2
Tuesday, 08 February 2011 08:10 -

How to run the SPcollect utility and retrieve SPcollect files to collect information from a
CX3-series, CX-series, or FC4700 storage processor (SP)

http://knowledgebase.emc.com/emcice/documentDisplay.do?clusterName=DefaultCluster&prev
iew=1&groupId=1&page=&docType=1006&resultType=5002&docProp=$solution_id&docPropV
alue=emc60493

ID:
emc60493
Usage:
14383
Date Created:
10/28/2002
Last Modified:
12/07/2010
STATUS: Approved
Audience: Customer
Knowledgebase Solution

Question:
How to run the SPcollect utility and retrieve SPcollect files to collect information from a CX3-series,
Question:
How to run the SPcollect utility and retrieve SPcollect files using navicli on a CLARiiON array runn
Question:
How to run the SPcollect utility and retrieve SPcollect files on a CLARiiON array running FLARE Re
Question:
How to run the SPcollect utility and retrieve SPcollect files using Navisphere manager on a CLAR
Question:
How to run the SPcollect utility and retrieve SPcollect files on a CLARiiON array for all FLARE relea
Question:
What dataneeds to be collected forCLARiiON issues?
Environment:
Product: CLARiiON CX3-series
Environment:
Product: CLARiiON CX Series
Environment:
Product: CLARiiON FC-series
Environment:
EMC SW: Navisphere
Environment:
EMC Firmware: FLARE Release 12 and earlier
Environment:
EMC Firmware: FLARE Release 13 and later
Environment:
EMC Firmware: FLARE Release 19 and later
Problem:
Require information from SPcollect script to diagnose a problem.
Fix:FLARE Release 12 and earlier:

Contact EMC support or your support representative for assistance with gathering SPcollect files on FLA

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How to run the SPcollect utility and retrieve SPcollect files to collect information
Written by Admin2
Tuesday, 08 February 2011 08:10 -

FLARE Release 13 and later:

Perform the following steps:

1. Open a command prompt on the Management Station.
2. Type
3. Type
4. Type
5. Type
from the SP to the Management Station.

cd c:\program files\emc\navis
navicli -h <
navicli -h <
navicli -h <

Example:
Index Size in KB Last Modified Filename

0 306/14/04 11:02:15 DeletedVolume.txt

1 515 05/26/04 10:44:16 ktdump-040526-144415.txt
2 53205/26/04 11:20:33 ktdump-040526-152033.txt
3 431 05/26/04 12:37:12 ktdump-040526-163711.txt
4 41505/26/04 16:12:46 ktdump-040526-201246.txt
5 73706/14/04 17:35:41 ktdump-040614-213541.txt
6 727 06/17/04 14:52:34 ktdump-040617-185234.txt
7 46806/17/04 17:08:01 ktdump-040617-210801.txt
8 006/17/04 17:08:50 ktdump_log.txt
9 006/14/04 11:26:41 naviagent_Jun-14-04_15-26-37.log
10 006/14/04 17:38:28 naviagent_Jun-14-04_21-38-22.log
11 006/17/04 17:08:01 naviagent_Jun-17-04_18-55-16.log
12 006/25/04 07:05:16 naviagent_Jun-17-04_21-08-46.log
13 99605/27/04 15:25:54 SPA__APM00023000437_9c773_05-27-200
14 1029 05/27/04 15:39:33 SPA__APM00023000437_9c773_05-27-200
15 1489 06/25/04 06:47:00SPA__APM00023000437_9c773_06-25-200
16 120507/01/04 14:33:52SPA__APM00023000437_9c773_07-01-200
17 106/25/04 07:05:13em_logs.zip
6. Enter files tobe retrieved with index separated by comma (1,2,3,4,5) OR by a range (1-3) OR ent

This will pull theindex number 13 from the corresponding SP andcopy it to the c:\program files\e
7. Upload the file or files to an FTP site as directed by EMC Support.

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How to run the SPcollect utility and retrieve SPcollect files to collect information
Written by Admin2
Tuesday, 08 February 2011 08:10 -

FLARE Release 19 and later

Note: If you have MirrorView, additional steps may be needed to run

emc117005
and retrieveforSPcollect
more information.
files. Refer t

Beginning withFLARE Release 19 it is possible to obtain SPcollect files using Navisphere Manager.To
1.
2.
3.
4.
5.

Under the"Storage" tab in Navispherehighlight the SP that youwant to obtain SPcollect files from
Right-click and select "SP Collect." You should receive a success message after selecting this. If
SPcollect files on average will take approximately 15 minutes to generate per storage processor.
Select the completed SPcollect file (which will be in the format of "chassisSerialNumber_spx_date
See solution
emc115289 for information on

If you do not have an array running Release 19, but you believe that this feature would be useful,contac
Notes:
If the SPcollect files are password protected, refer to EMC Knowledgebase
emc102828
solution
.

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