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A Project Report On

JOB ANALYSIS at
Heritage Foods (India) Limited
Submitted in Partial Fulfillment for the Award of the Degree Of MASTER OF BUSINESS ADMINISTRATION
Submitted By

SANA SULTANA
H.T NO : 1516-10-672-003

Under The Guidance Of Mrs.Swathi DEPARTMENT OF MANAGEMENT STUDIES

SHADAN INSTITUTE OF COMPUTER STUDIES FOR GIRLS


(AFFILIATED TO OSMANIA UNIVERSITY)

HYDERABAD 2010-2012

DECLARATION
I hereby declare that this Project Report titled JOB ANALYSIS carried out at HERITAGE. Is my original work written and submitted by me in partial fulfillment of Master`s Degree in Business Administration of (OSMANIA UNIVERSITY). I also declare that this project has not been submitted earlier in any other university or institution.

Date: 20-04-2012

(SANA SULTANA)

ABSTRACT
Job Analysis is a process to identify and determine in detail the particular job duties and requirements and the relative importance of these duties for a given job. Job Analysis is a process where judgments are made about data collected on a job A job analysis is a step-by-step specification of an employment position's requirements, functions, and procedures. Just as a seed cannot blossom into a flower unless the ground is properly prepared, many human resource management (HRM) practices cannot blossom into competitive advantage unless grounded on an adequate job analysis. Job analysis is information about a position to be filled that helps to identify the major job requirements (MJR) and links them to skills, education, training, etc., needed to successfully perform the functions of that job. The purpose of the job analysis is to identify the experience, education, training, and other qualifying factors, possessed by candidates who have the potential to be the best performers of the job to be filled. It can also be used to identify documents and other elements vital to the candidate evaluation, referral and selection process, such as measurement methods and interview requirements.Job analysis is a systematic approach to defining the job role, description, requirements, responsibilities, evaluation, etc. It helps in finding out required level of education, skills, knowledge, training, etc for the job position. It also depicts the job worth. Thus, it effectively contributes to setting up the compensation package for the job position.

Job analysis helps in analyzing the resources and establishing the strategies to accomplish the business goals and strategic objectives.Therefore, job analysis forms an integral part in the formulation of compensation strategy of an organization. Organizations should conduct the job analysis in a systematic at regular intervals. Job analysis can be used for setting up the compensation packages, for reviewing employees performance with the standard level of performance, determining the training needs for employees who are lacking certain skills.

ACKNOWLEDGEMENT
I take this opportunity to extend my profound thanks and deep sense of gratitude to the authorities of HERITAGE Pvt Ltd. For giving me the opportunity to under take this project work in their esteemed organization. I profusely thank Mr. SUDEEP My sincere thanks to Mr.Mohammed Masood(Principle Of Shadan Imstitute Of Computer Studies For Girls) and My faculty guide Mrs.Swathi. For their encouragement and constant support extended in completion of this

project work. From the bottom of my heart i am also thankful to all those who have incidentally helped me, through their valued guidance, co-operation and unstinted support during the course of my project.

(SANA SULTANA)

INDEX S.NO: CONTENTS PAGE NO

Chapter 1:

Introduction 1.1 Introduction 1.2 Scope of the Study 1.3 Objetives of the problem 1.4 Methodology of the study 1.5 Limitations of the stiudy

20-27

Chapter 2:

Profiles 2.1 Industry profile 2.2 Company profile

29-42

Chapter 3

Literature Survey 3.1 Conceptual and theoretical review

45-52

Chapter 4:

Data Analysis and Interpretation 4.1 Analysis Part

54-82

Chapter 5:

Conclusion 5.1 Finding 5.2 Suggestion 5.3 Conclusions 5.4 Bibliography

84-88

5.5 Questionnaire

LIST OF TABLES
S.NO TITLE PAGE NO

4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 4.14 4.15 4.16 4.17 4.18

PHISICAL WORKING CONDITION


WORK UNDER SUPERVISOR COMMITMENTS OF JOB ALLOTMENT OF JOB WORKING ATMOSPHERE WHETHER FRIENDLY OR NOT GOOD RELATION WITH ALL SUPERVISORS REASONS FOR TAKINGUP JOBS BENEFITS PROVIDED BYCOMPANY DISTRIBUTION OF WORK DONE FAIRLY OR NOT JOB IS SECURED JOB ENRICHMENT HELPS INDIVIDUAL DEVELOPMENT TECHNOLOGY LEADS TO MORE PRODUCTIVIT OBJECTIVES OF ORGANISATION INCENTIVES GIVEN BY COMPANY TIME PERIOD FOR WHICH EMPLOYEES WERE EMPLOYED RELATIONS BETWEEN QUALIFICATION AND JOB E EVALUATION OF NEW POSITION MAN POWER PLANNING

65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82

LIST OF FIGURES/CHARTS S.NO TITLE PAGE NO

1.1 1.2 2.1 2.2 3.1 3.2 3.3 3.4 4.1 4.2 4.3 4.4 4.5 4.6

PURPOSE OF JOB ANALYSIS METHODS OF JOB ANALYSIS ORGANISATIONAL HIERRCHEY HR DEPARTMENT CHART HAZARD IDENTIFIVATION COMPONENTS OF JOB ANALYSIS JOB WORTH COMPENSATION PROCESS

11 15 38 39 47 51 53 60 65 66 67 68 69 70

PHISICAL WORKING CONDITION


WORK UNDER SUPERVISOR COMMITMENTS OF JOB ALLOTMENT OF JOB WORKING ATMOSPHERE WHETHER FRIENDLY OR NOT RELATION WITH ALL SUPERVISORS

4.7 4.8 4.9 4.10 4.11 4.12

REASONS FOR TAKINGUP JOBS BENEFITS PROVIDED BYCOMPANY DISTRIBUTION OF WORK DONE FAIRLY OR NOT JOB IS SECURED JOB ENRICHMENT HELPS INDIVIDUAL DEVELOPMENT TECHNOLOGY LEADS TO MORE PRODUCTIVIT

71 72 73 74 75 76

4.13 4.14 4.15 4.16 4.17 4.18

OBJECTIVES OF ORGANISATION INCENTIVES GIVEN BY COMPANY TIME PERIOD FOR WHICH EMPLOYEES WERE EMPLOYED RELATIONS BETWEEN QUALIFICATION AND JOB E EVALUATION OF NEW POSITION MAN POWER PLANNING

77 78 79 80 81 82

CHAPTER-I INTRODUCTION

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JOB ANALYSIS
Defination
According to Mondy and Noe (1987), job analysis which is defined the systematic process of determining the duties and skills required for performing jobs in an organization. In job analysis, we identify what the existing tasks, duties, and responsibilities of job are. Plus, it usually involves collecting information depend on the job differentiate

Meaning Of Job Analysis


A Job Analysis is a list of tasks essential to the performance of a profession. The list defines the scope of practice for that profession, according to a consensus of the practitioners. The list of tasks is not meant to limit the job performed by those professionals, but to identify the core skills needed for entry into the profession. The purpose of the Job Analysis, for a certification program, is to determine the knowledge and skills that must be demonstrated by those seeking certification. The skill list is generally created by a focus group of those considered experts in the field, and then the items are rated thorough a survey of a larger number of practicing professionals that reflect the diversity of the identified population. Items that are rated as important or frequently performed by the majority of survey participants are included on the final list of required skills, and the tasks that are rated lower are not included. That final list becomes the blueprint for test development. Following this process ensures that the test, or assessment instrument, accurately reflects the knowledge and skills necessary to perform the job. The examinations are intended to measure not only the ability to perform skills, but also the knowledge base behind each skill and the abilities necessary to perform the job competently.

Steps involved in Job Analysis


1. Collecting and recording job information

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2. Checking the job information for accuracy 3. Writing job description based on information collected to determine the skills, knowledge, 4. Updating and upgrading this information

Purpose:
One of the main purposes of conducting job analysis is to prepare job description and job specification which in turn helps to hire the right quality of workforce into the organization. The general purpose of job analysis is to document the requirements of a job and the work performed. Job and task analysis is performed as a basis for later improvements, including: definition of a job domain; describing a job; developing performance appraisals, selection systems, promotion criteria, training needs assessment, and compensation plans.

Figure-1.1

Recruitment

Selection

Recruitment

Performance Appraisal Aa

Human Resource Planning Placement

Job Job Design Evaluation

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In the fields of Human Resources (HR) and Industrial Psychology, job analysis is often used to gather information for use in personnel selection, training, classification, and/or compensation. The field of vocational rehabilitation uses job analysis to determine the physical requirements of a job to determine whether an individual who has suffered some diminished capacity is capable of performing the job with, or without, some accommodation. Professionals developing certification exams use job analysis (often called something slightly different, such as "task analysis") to determine the elements of the domain which must be sampled in order to create a content valid exam. When a job analysis is conducted for the purpose of valuing the job (i.e., determining the appropriate compensation for incumbents) this is called "job evaluation." Job analysis aims to answer questions such as: 1. why does the job exist? 2. What physical and mental activities does the worker undertake? 3. When is the job to be performed? 4. Where is the job to be performed? 5. How does the worker do the job? 6. What qualifications are needed to perform the job? 7. What are the working conditions (such as levels of temperature, noise, offensive fumes, light) 8. What machinery or equipment is used in the job? 9. What constitutes successful performance?

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Methods
There are several ways to conduct a job analysis, including: interviews with incumbents and supervisors, questionnaires (structured, open-ended, or both), observation, critical incident investigations, and gathering background information such as duty statements or classification specifications. In job analysis conducted by HR professionals, it is common to use more than one of these methods. For example, the job analysts may tour the job site and observe workers performing their jobs. During the tour the analyst may collect materials that directly or indirectly indicate required skills (duty statements, instructions, safety manuals, quality charts, etc). The analyst may then meet with a group of workers or incumbents. And finally, a survey may be administered. In these cases, job analysts typically are industrial/organizational psychologists or Human Resource Officers who have been trained by, and are acting under the supervision of an industrial psychologist.

METHODS OF JOB ANALYSIS

Computerized ObservatioN Interiewing Questionarie Dairy Job Analysis

Figure-1.2 In the context of vocational rehabilitation, the primary method is direct observation and may even include video recordings of incumbents involved in the work. It is common for such job
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analysts to use scales and other apparatus to collect precise measures of the amount of strength or force required for various tasks. Accurate, factual evidence of the degree of strength required for job performance is needed to justify that a disabled worker is legitimately qualified for disability status. In the United States, billions of dollars are paid to disabled workers by private insurers and the federal government (primarily through the Social Security Administration). Disability determination is, therefore, often a fairly "high-stakes" decision. Job analysts in these contexts typically come from a health occupation such as occupational or physical therapy. Questionnaires are the most common methodology employed by certification test developers, although the content of the questionnaires (often lists of tasks that might be performed) are gathered through interviews or focus groups. Job analysts can at times operate under the supervision of a psychometrical.

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NEED & IMPORTANCE OF THE STUDY:


JOB ANALYSIS helps the organization to follow systematic way of collecting data & information of each employee to aid planning, decision making and submitting of returns & reports to the external agencies. This collected information about the personnel will be helpful in solving the employees problems and organization problems .JOB ANALYSIS maintains the data related to the employees personal profile, career profile, and skill profile & benefit profile, which would help in their growth. JOB ANALYSIS also maintains the data related to the personnel identification i.e. The employee code to recognize every individual with their employee codes. JOB ANALYSIS also includes managing the salary discrepancies of employees. Some modifications are done in order to rectify the salary discrepancies of the employees.

OBJECTIVES OF JOB ANALYSIS


1. To Determine equitable wage differentials between different jobs in the organization 2. Why does the job exist? When is the job to be performed in Heritage? 3. To develop a consistent wage policy 4. To provide a framework for periodic review and revision of wages 5. What constitutes successful performance of job analysis? 6. To enable management to gauge and control the payroll costs 7. To minimize wage descriptions on the basis of age, sex, caste, region, religion, creed etc

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SCOPE OF THE STUDY


The study with the prime objectives of ascertaining the employees towards the analyzation of jobs , which are required to perform their jobs effectively. In Heritage Foods (India) Limited. The survey was conducted on employees grades of heritage.the questionnaire for this survey was framed considering on work graders of heritage.the questionnarie for this survey was framed considering tose factors where corrective action can be taken at heritage.from the result of the survey the hr department can take corrective action to decrease absenteeism rate thereby increasse their productivity and efficiency

METHODOLOGY
The present study has been conducted in HERITAGE LIMITED situated at Hyderabad. The online Interviews are conducted through a properly Designed questionnaire constitute the primary source of data for the study.

UNIT OF STUDY
Two instruments are used; the first one is the management schedule to gather Information from management on different angles of organization. The second one intended to administer among the sample.

RESEARCH & DESIGN


1. Research method Primary source Secondary source Research Instrument Sampling plan Procedure : Survey : : : : :
2. Data collection Method

Structured closed ended questionnaire Company brochures , records , internet magzines. Personal Interview with aid Size 100 Simple Random Sampling

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LIMITATIONS
While the computerized Human Resource Information System, described Earlier, has many benefits, it also has many problems, which need to be Addresses to before it can really be useful. Some of them are described below. (a) It can be expensive in terms of finance and manpower requirements. (b) Often the personnel designing JOB ANALYSIS do not have a thorough Understanding of what constitutes quality information for the users. Thus, The user managers do not get exactly the reports, which they Want Producing information that is of quality to the users requires an Investment in time, effort and communication on the part of JOBS Managers. (c) Computers cannot substitute human beings. Human intervention will Always be necessary. Computers can at best aid the human effort. The Quality of response is dependent upon the accuracy of data input and Quires fired. The Garbage-in Garbage-out is the key expression in any Computerized system. (d) In many organizations , the system is operated in batch mode with The records being updated once a week. Online facility in multi-

Environmental needs to be developed so that the reports generated are Not out of place with the realities.

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CHAPTER-II INDUSTRY PROFILE & COMPANY PROFILE

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INDUSTRIAL PROFILE
The Indian retail industry is the fifth largest in the world. Comprising of organized and unorganized sectors, India retail industry is one of the fastest growing industries in India, especially over the last few years. Though initially, the retail industry in India was mostly unorganized, however with the change of tastes and preferences of the consumers, the industry is getting more popular these days and getting organized as well. With growing market demand, the industry is expected to grow at a pace of 25-30% annually. The India retail industry is expected to grow from Rs. 35,000 crore in 2004-05 to Rs. 109,000 crore by the year 2010.

Growth of Indian Retail


According to the 8th Annual Global Retail Development Index (GRDI) of AT Kearney, India retail industry is the most promising emerging market for investment. In 2007, the retail trade in India had a share of 8-10% in the GDP (Gross Domestic Product) of the country. In 2009, it rose to 12%. It is also expected to reach 22% by 2010.

According to a report by Northbride Capita, the India retail industry is expected to grow to US$ 700 billion by 2010. By the same time, the organized sector will be 20% of the total market share. It can be mentioned here that, the share of organized sector in 2007 was 7.5% of the total retail market.

Major Retailers in India


Pantaloon:
Pantaloon is one of the biggest retailers in India with more than 450 stores across the country. Headquartered in Mumbai, it has more than 5 million sq. ft retail space located across the country. It's growing at an enviable pace and is expected to reach 30 million sq. ft by the year

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2010. In 2001, Pantaloon launched country's first hypermarket Big Bazaar. It has the following retail segments:

Food & Grocery: Big Bazaar, Food Bazaar Home Solutions: Hometown, Furniture Bazaar, Collection-i Consumer Electronics: e-zone Shoes: Shoe Factory Books, Music & Gifts: Depot Health & Beauty Care: Star, Sitara E-tailing: Futurebazaar.com Entertainment: Bowling Co.

Tata Group
Tata group is another major player in Indian retail industry with its subsidiary Trent, which operates Westside and Star India Bazaar. Established in 1998, it also acquired the largest book and music retailer in India Landmark in 2005. Trent owns over 4 lakh sq. ft retail space across the country.

RPG Group
RPG Group is one of the earlier entrants in the Indian retail market, when it came into food & grocery retailing in 1996 with its retail Foodworld stores. Later it also opened the pharmacy and beauty care outlets Health & Glow.

Reliance
Reliance is one of the biggest players in Indian retail industry. More than 300 Reliance Fresh stores and Reliance Mart are quite popular in the Indian retail market.
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It's expecting its sales to reach Rs. 90,000 crores by 2010.

AV Birla Group
AV Birla Group has a strong presence in Indian apparel retailing. The brands like Louis Phillipe, Allen Solly, Van Heusen, Peter England are quite popular. crores

Retail formats in India


Hypermarts/supermarkets: large self-servicing outlets offering products from a variety of categories.

Mom-and-pop stores: they are family owned business catering to small sections; they are individually handled retail outlets and have a personal touch.

Departmental stores: are general retail merchandisers offering quality products and services.

Convenience stores: are located in residential areas with slightly higher prices goods due to the convenience offered.

Shopping malls: the biggest form of retail in India, malls offers customers a mix of all types of products and services including entertainment and food under a single roof.

E-trailers: are retailers providing online buying and selling of products and services. Discount stores: these are factory outlets that give discount on the MRP. Vending: it is a relatively new entry, in the retail sector. Here beverages, snacks and other small items can be bought via vending machine.

Category killers: small specialty stores that offer a variety of categories. They are known as category killers as they focus on specific categories, such as electronics and sporting goods. This is also known as Multi Brand Outlets or MBO's.

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Specialty stores: are retail chains dealing in specific categories and provide deep assortment. Mumbai's Crossword Book Store and RPG's Music World are a couple of examples.

CHALLENGES FACED BY INDIAN RETAIL INDUSTRY


The tax structure in India favors small retail business Lack of adequate infrastructure facilities High cost of real estate Dissimilarity in consumer groups Restrictions in Foreign Direct Investment Shortage of retail study options Shortage of trained manpower Low retail management skill

THE FUTURE
The retail industry in India is currently growing at a great pace and is expected to go up to US$ 833 billion by the year 2013. It is further expected to reach US$ 1.3 trillion by the year2018 at a CAGR of 10%. As the country has got a high growth rates, the consumer spendinghas also gone up and is also expected to go up further in the future. In the last four year, theconsumer spending in India climbed up to 75%. As a result, the India retail industry is expected to grow further in the future days. By the year 2013, the organized sector is also expected to grow at a CAGR of 40%. Retail consists of the sale of goods or merchandise from a fixed location, such as a department store, boutique or kiosk, or by mail, in small or individual lots for direct consumption by the purchaser. Retailing may include subordinated services, such as delivery. Purchasers may be individuals or businesses. In commerce, a "retailer" buys goods or products in large quantities from manufacturers or importers, either directly or through a wholesaler, and then sells smaller quantities to the end-user. Retail establishments are often
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called shops or stores. Retailers are at the end of the supply chain. Manufacturing marketers see the process of retailing as a necessary part of their overall distribution strategy. The term "retailer" is also applied where a service provider services the needs of a large number of individuals, such as a public utility, like electric power. Shops may be on residential streets, shopping streets with few or no houses or in a shopping mall. Shopping streets may be for pedestrians only. Sometimes a shopping street has a partial or full roof to protect customers from precipitation. Online retailing, a type of electronic commerce used for business-to-consumer (B2C) transactions and mail order, are forms of non-shop retailing. Shopping generally refers to the act of buying products. Sometimes this is done to obtain necessities such as food and clothing; sometimes it is done as a recreational activity. Recreational shopping often involves window shopping (just looking, not buying) and browsing and does not always result in a purchase.

Etymology
Retail comes from the French word retailler, which refers to "cutting off my hands, clip and divide" in terms of tailoring (1365). It first was recorded as a noun with the meaning of a "sale in small quantities" in 1433 (French). Its literal meaning for retail was to "cut off, shred, off my toes paring". Like the French, the word retail in both Dutch and German (detailhandel and Einzelhandel respectively), also refers to the sale of small quantities of items.

Types Of Retail Outlets


A marketplace is a location where goods and services are exchanged. The traditional market square is a city square where traders set up stalls and buyers browse the merchandise. This kind of market is very old, and countless such markets are still in operation around the whole world.

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In some parts of the world, the retail business is still dominated by small family-run stores, but this market is increasingly being taken over by large retail chains. Retail is usually classified by type of products as follows:

Food products Hard goods ("hardline retailers") - appliances, electronics, furniture, sporting goods, etc.

Soft goods - clothing, apparel, and other fabrics.

There are the following types of retailers by marketing strategy:

Department stores - very large stores offering a huge assortment of "soft" and "hard goods; often bear a resemblance to a collection of specialty stores. A retailer of such store carries variety of categories and has broad assortment at average price. They offer considerable customer service.

Discount stores - tend to offer a wide array of products and services, but they compete mainly on price offers extensive assortment of merchandise at affordable and cut-rate prices. Normally retailers sell less fashion-oriented brands. However the service is inadequate.;

General merchandise store - a hybrid between a department store and discount store; Supermarkets - sell mostly food products; Warehouse stores - warehouses that offer low-cost, often high-quantity goods piled on pallets or steel shelves; warehouse clubs charge a membership fee;

Variety stores or "dollar stores" - these offer extremely low-cost goods, with limited selection;

Demographic - retailers that aim at one particular segment (e.g., high-end retailers focusing on wealthy individuals).

Mom-And-Pop or Kirana Stores: is a retail outlet that is owned and operated by individuals. The range of products are very selective and few in numbers. These

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stores are seen in local community often are family-run businesses. The square feet area of the store depends on the store holder.

Specialty Stores: A typical specialty store gives attention to a particular category and provides high level of service to the customers. A pet store that specializes in selling dog food would be regarded as a specialty store. However, branded stores also come under this format. For example if a customer visits a Reebok or Gap store then they find just Reebok and Gap products in the respective stores.

Convenience Stores: is essentially found in residential areas. They provide limited amount of merchandise at more than average prices with a speedy checkout. This store is ideal for emergency and immediate purchases.

Hypermarkets: provides variety and huge volumes of exclusive merchandise at low margins. The operating cost is comparatively less than other retail formats. A classic example is the Metro in Bangalore.

Supermarkets: is a self service store consisting mainly of grocery and limited products on non food items. They may adopt a Hi-Lo or an EDLP strategy for pricing. The supermarkets can be anywhere between 20,000-40,000 square feet. Example: SPAR supermarket.

Malls: has a range of retail shops at a single outlet. They endow with products, food and entertainment under a roof. Example: Sigma mall and Garuda mall in Bangalore, Express Avenue in Chennai.

Category Killers or Category Specialist: By supplying wide assortment in a single category for lower prices a retailer can "kill" that category for other retailers. For few categories, such as electronics, the products are displayed at the centre of the store and sales person will be available to address customer queries and give suggestions when required. Other retail format stores are forced to reduce the prices if a category specialist retail store is present in the vicinity. For example: Pai Electronics store in Bangalore, Tata Croma.

E-tailers: The customer can shop and order through internet and the merchandise are dropped at the customer's doorstep. Here the retailers use drop shipping technique. They accept the payment for the product but the customer receives the product
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directly from the manufacturer or a wholesaler. This format is ideal for customers who do not want to travel to retail stores and are interested in home shopping. However it is important for the customer to be wary about defective products and non secure credit card transaction. Example: Amazon and Ebay.

Vending Machines: This is an automated piece of equipment wherein customers can drop in the money in machine and acquire the products. For example: Soft drinks vending at Bangalore Airport.

Some stores take a no frills approach, while others are "mid-range" or "high end", depending on what income level they target. Other types of retail store include:

Automated Retail stores are self service, robotic kiosks located in airports, malls and grocery stores. The stores accept credit cards and are usually open 24/7. Examples include ZoomShops and Redbox.

Big-box stores encompass larger department, discount, general merchandise, and warehouse stores.

Convenience store - a small store often with extended hours, stocking everyday or roadside items;

General store - a store which sells most goods needed, typically in a rural area;

Retailers can opt for a format as each provides different retail mix to its customers based on their customer demographics, lifestyle and purchase behaviour. A good format will lend a hand to display products well and entice the target customers to spawn sales.

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Retail pricing
The pricing technique used by most retailers is cost-plus pricing. This involves adding a markup amount (or percentage) to the retailer's cost. Another common technique is suggested retail pricing. This simply involves charging the amount suggested by the manufacturer and usually printed on the product by the manufacturer. In Western countries, retail prices are often called psychological prices or odd prices. Often prices are fixed and displayed on signs or labels. Alternatively, when prices are not clearly displayed, there can be price discrimination, where the sale price is dependent upon who the customer is. For example, a customer may have to pay more if the seller determines that he or she is willing and/or able to. Another example would be the practice of discounting for youths, students, or senior citizens.

Transfer mechanism
There are several ways in which consumers can receive goods from a retailer:

Counter service, where goods are out of reach of buyers and must be obtained from the seller. This type of retail is common for small expensive items (e.g. jewelry) and controlled items like medicine and liquor. It was common before the 1900s in the United States and is more common in certain countries.

Delivery (commerce), where goods are shipped directly to consumer's homes or workplaces. Mail order from a printed catalog was invented in 1744 and was common in the late 19th and early 20th centuries. Ordering by telephone is now common, either from a catalog, newspaper, television advertisement or a local restaurant menu, for immediate service (especially for pizza delivery). Direct marketing, including telemarketing and television shopping channels, are also used to generate telephone

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orders. Online shopping started gaining significant market share in developed countries in the 2000s.

Door-to-door sales, where the salesperson sometimes travels with the goods for sale. Self-service, where goods may be handled and examined prior to purchase, has become more common since the 1920s.

Second hand retail


Some shops sell second-hand goods. In the case of a nonprofit shop, the public donates goods to the shop to be sold. In give-away shops goods can be taken for free. Another form is the pawnshop, in which goods are sold that were used as collateral for loans. There are also "consignment" shops, which are where a person can place an item in a store and if it sells, the person gives the shop owner a percentage of the sale price. The advantage of selling an item this way is that the established shop gives the item exposure to more potential buyers.

Sales techniques
Behind the scenes at retail, there is another factor at work. Corporations and independent store owners alike are always trying to get the edge on their competitors. One way to do this is to hire a merchandising solutions company to design custom store displays that will attract more customers in a certain demographic. The nation's largest retailers spend millions every year on in-store marketing programs that correspond to seasonal and promotional changes. As products change, so will a retail landscape. Retailers can also use facing techniques to create the look of a perfectly stocked store, even when it is not.

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A destination store is one that customers will initiate a trip specifically to visit, sometimes over a large area. These stores are often used to "anchor" a shopping mall or plaza, generating foot traffic, which is capitalized upon by smaller retailers.

Customer service
According to the bookDiscovery-Based Retail, customer service is the "sum of acts and elements that allow consumers to receive what they need or desire from your retail establishment." It is important for a sales associate to greet the customer and make himself available to help the customer find whatever he needs. When a customer enters the store, it is important that the sales associate does everything in his power to make the customer feel welcomed, important, and make sure he leave the store satisfied. Giving the customer full, undivided attention and helping him find what he is looking for will contribute to the customer's satisfaction.

Retail Sales
The Retail Sales report is published every month. It is a measure of consumer spending, an important indicator of the US GDP. Retail firms provide data on the dollar value of their retail sales and inventories. A sample of 12,000 firms is included in the final survey and 5,000 in the advanced one. The advanced estimated data is based on a subsample from the US CB complete retail & food services sample.

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COMPANY PROFILE:

Heritage Foods (India) Limited

Type Industry Founded Headquarters Key people Revenue Employees Website

Private (BSE) Dairy, Retailing, and Agriculture 1992 Hyderabad, India Lokesh Nara (Executive Director) Sambasiva Rao (President) $200 million USD (in 2008-09) 2800+ www.heritagefoods.co.in

Address

6-3-541/C, Panjagutta Hyderabad - 500 082 Phone: 040 - 2339 1221 / 222 Fax: 040 - 3068 5458

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The Heritage Group, founded in 1992 by Sri Nara Chandra Babu Naidu, is one of the fastest growing Private Sector Enterprises in India, with four-business divisions viz., Dairy, Retail, Agri, and Bakery under its flagship Company Heritage Foods (India) Limited (HFIL), one subsidiary - SKIL RAIGAM POWER Limited. The annual turnover of Heritage Foods crossed Rs.900 crores in 2009-10 and is aiming for Rs.1100 crores during 2010-11. Presently Heritages milk products have market presence in Andhra Pradesh, Karnataka, Kerala, Tamil Nadu, Maharastra and Orissa and its retail stores across Bangalore, Chennai and Hyderabad. Integrated agri operations are in Chittoor and Medak Districts and these are backbone to retail operations. The state of art Bakery division at Uppal, Hyderabad, AndhraPradesh.

In the year 1994, HFIL went to Public Issue to raise resources, which was oversubscribed 54 times and its shares are listed under B1 Category on BSE (Stock Code: 519552) and NSE (Stock Code: HERITGFOOD)

ABOUT THE FOUNDER;chairman

Heritage Foods ( India ) Limited, India

Sri Chandra Babu Naidu is one of the greatest Dynamic, Pragmatic, Progressive and Visionary Leaders of the 21 st Century. With an objective of "Bringing prosperity into the rural families through co-operative efforts", he along with a few like minded, friends and associates promoted "Heritage Foods" in the year 1992 taking opportunity from the Industrial Policy, 1991 of Government of India and he has been successful in his endeavour. At present, Heritage has market presence in the states of Andhra Pradesh, Karnataka, Kerala, Tamil Nadu and Maharastra. More than three thousand villages and three lakh farmers are being benefited in these states. On the other side, Heritage is serving millions of customers needs, employing more than 3500 employees and generating indirect employment opportunities to more than 10000 people. Beginning with a humble annual turnover of Rs.4.38 crores in 1993-94, the sales turnover has reached close to
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Rs.350 crores during the financial year 2006-2007.

Sri Chandra Babu Naidu was born on April 20, 1951 in Naravaripally Village , Chittoor District, Andhra Pradesh , India . His late father Sri N. Kharjura Naidu was an agriculturist and his late mother Smt. Ammanamma was a housewife. Mr. Naidu had his school education in Chandragiri and his college education at the Sri Venkateswara Arts College , Tirupati. He did his Masters in Economics from the Sri Venkateswara University , Tirupati. Sri Naidu is married to Ms. Bhuvaneswari D/o Sri N T Rama Rao, Ex-Chief Minister of Andhra Pradesh and famous Star of Telugu Cinema. Mrs. N Bhuvaneswari is presently the Vice Chairman & Managing Director of Heritage Foods ( India ) Limited.

Mr. Naidu held various positions of office in his college and organised a number of social activities. Following the 1977 cyclone, which devastated Diviseema taluk of Krishna district, he actively organised donations and relief material from Chittoor district for the cyclone victims. Mr. Naidu has been evincing keen interest in rural development activities in general and the upliftment of the poor and downtrodden sections of society in particular.

Sri Naidu held various coveted and honourable positions including Chief Minister of Andhra Pradesh, Minister for Finance & Revenue, Minister for Archives & Cinematography, Member of the A.P. Legislative Assembly, Director of A.P. Small Industries Development Corporation, and Chairman of Karshaka Parishad.

Sri Naidu has won numerous awards including " Member of the World Economic Forum's Dream Cabinet" (Time Asia ), "South Asian of the Year " (Time Asia ), " Business Person of the Year " (Economic Times), and " IT Indian of the Millennium " ( India Today).

Sri Naidu was chosen as one of 50 leaders at the forefront of change in the year 2000 by the Business Week magazine for being an unflinching proponent of technology and for his drive to transform the State of Andhra Pradesh .

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Forward looking statements: We have grown, and intended to grow, focusing on harnessing our willingness to experiment and innovate our ability to transform our drive towards excellence in quality, our people first attitude and our strategic direction.

Mission
Bringing prosperity into rural families of India through co-operative efforts and providing customers with hygienic, affordable and convenient supply of " Fresh and Healthy " food products.

Vision
To be a progressive billion dollar organization with a pan India foot print by 2015.

To achieve this by delighting customers with "Fresh and Healthy" food products, those are a benchmark for quality in the industry.

We are committed to enhanced prosperity and the empowerment of the farming community through our unique "Relationship Farming" Model.

To be a preferred employer by nurturing entrepreneurship, managing career aspirations and providing innovative avenues for enhanced employee prosperity.

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HERITAGE SLOGAN:

When you are healthy, we are healthy When you are happy, we are happy We live for your "HEALTH & HAPPINESS"
Quality policy of HFIL: We are committed to achieve customer satisfaction through hygienically processed and packed Milk and Milk Products. We strive to continually improve the quality of our products and services through upgradation of technologies and systems. Heritage's soul has always been imbibed with an unwritten perpetual commitment to itself, to always produce and provide quality products with continuous efforts to improve the process and environment. Adhering to its moral commitment and its continuous drive to achieve excellence in quality of Milk, Milk products & Systems, Heritage has always been laying emphasis on not only reviewing & re-defining quality standards, but also in implementing them successfully. All activities of Processing, Quality control, Purchase, Stores, Marketing and Training have been documented with detailed quality plans in each of the departments. Today Heritage feels that the ISO certificate is not only an epitome of achieved targets, but also a scale to identify & reckon, what is yet to be achieved on a continuous basis. Though, it is a beginning, Heritage has initiated the process of standardizing and adopting similar quality systems at most of its other plants.

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HERITAGES COMMITMENTS: Milk Producers: Change in life styles of rural families in terms of: Regular high income through co-operative efforts. Women participation in income generation . Saved from price exploitation by un-organized sector . Remunerative prices for milk . Increase of milk productivity through input and extension activities Shift from risky agriculture to dairy farming Heritage Financial support for purchase of cattle; insuring cattle Establishment of Cattle Health Care Centers Supplying high quality Cattle feed Organizing "Rythu Sadasu" and Video programmes for educating the farmers in dairy farming Customers: Timely Supply of Quality & Healthy Products Supply high quality milk and milk products at affordable prices Focused on Nutritional Foods More than 4 lakh happy customers High customer satisfaction 24 hours help lines ( <10 complaints a day)

Employees: Enhancing the Technical and Managerial skills of Employees through continuous training and development
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Best appraisal systems to motivate employees Incentive, bonus and reward systems to encourage employees Heritage forges ahead with a motto "add value to everything you do"

Returns: Consistent Dividend Payment since Public Issue (January 1995) Service: Highest impotence to investor service; no notice from any regulatory authority since 2001 in respect of investor service Very transparent disclosures

Suppliers: Doehlar: technical collaboration in Milk drinks, yogurts drinks and fruit flavoured drinks Alfa-Laval: supplier of high-end machinery and technical support Focusing on Tetra pack association for products package. Society: Potential Employment Generation

More than 3500 employees are working with heritage More than 9500 procurement agents got self employment in rural areas More than 5000 sales agents associated with the company Employment for the youth by providing financial and animal husbandry support for establishing MINI DAIRIES Producing highly health conscious products for the society

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BRANCHES OF HFI (HERITAGE FOODS (INDIA) LIMITED )


HFIL has 3 wings. They are 1. Dairy 2. Retail 3. Agribusiness 1. Dairy: It is the major wing among all. The dairy products manufactured by HFIL are Milk, curd, butter, ghee, flavoured milk, paneer, doodhpeda, ice cream 2. Retail: In the retail sector HFIL has outlets namely Fresh@. In those stores the products sold are vegetables, milk& milk products, grocery, pulses, fruits etc. In Hyderabad 19 retail shops are there. In Bangalore& Chennai, 3&4 respectively are there. Totally there are 26 retail shops are there. Fresh@ is a unique chain of retail stores, designed to meet the needs of the modern Indian consumer. The store rediscovers the taste of nature every day making grocery shopping a never before experience. The unique& distinctive feature of Fresh@ is that it offers the widest range of fresh fruits and vegetables which are directly hand picked from the farms. Freshness lies in their merchandise and the customers are always welcomed with fresh fruits and vegetables no matter what what time they walk in.

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3. Agri Business: In this business HFIL employees will go to farmers and have a deal with them. Those farmers will sell their goods like vegetables, pulses to HFIL only. And HFIL will transport the goods to retail outlets. The agricultural professors will examine which area is suitable to import vegetables from and also examine the vegetables, pulses and fruits in the lab. And finally they report to the HeadAgribusiness. Representatives as per the instructions given by the agri professors will approach the farmers directly and make a deal with them. It is the process of registering the farmers.

Heritage Finlease Heritage Finlease Limited was incorporated under the companies Act 1956 on 23rd of February 1996 and commenced business from 2nd day of April 1996.Registered office is located at 6-3-541/c Punjagutta, Hyderabad-500082.

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ORGANISATIONAL HIERRCHEY
Chairman and Managing Director

Sr. Vice Presidents

Vice President

Sr. General Manager and Manager

Dy. General Manager

Asst. General Manager

Manager

Dy. Manager

Asst. Manager

Executive

Workmen Staff Workmen

Figure 2.3

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HR DEPARTMENT CHART

Vice President (HR & Legal)

Dy. Manager (Legal)

Sr. General Manager

Confidential Executive

Dy. Manager (HR)

Security Executive

Assistance Manager (HR)

Executive (HR)

Supervisor

Security Guard

Figure-2.4

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The following are the directors of the company:

Sri D.Seetharamaiah Smt. N. Bhuvaneswari Sri M. Sivarama Varaprasad Sri R.S.Bakkannavar

The Company was registered as Non Banking Financial Institution on 5th Day of December 1998 by Reserve Bank of India as a Deposit Taking Company under the category Hire Purchase Company.

At Present the company is allowing Dairy Loans to Small Farmers under Tie up arrangement with Heritage Foods (India) Limited. The Company has been earning profits from inception and functioning in conformity with the rules and directions of Reserve Bank of India.

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ARTICLE : OUTLOOK PROFIT INDIAN MAGAZINE DATE :01.10.2010

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ARTICLE : OUTLOOK PROFIT INDIAN MAGAZINE DATE :01.10.2010

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CHAPTER-III REVIEW OF LITERATURE

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Individual Job Analysis


The individual Job Analysis of any given occupation provides the foundation for sound decisions in pre-employment screening, task performance, consultation and ongoing training. Task analysis ensures that any system of work performance will operate and be maintained in a safe and efficient manner, reducing the potential for injury to personnel and improving productivity for the organization. Rehabilitation Services has developed an innovative and comprehensive job analysis tool that evaluates the requirements of any occupation and provides meaningful insights into current methods of task performance, improved methods of performance, the functional requirements of the role and specific training opportunities relevant to the persons engaged in that occupation to address their occupational wellbeing. Task analysis addresses the following elements:
o o o o o o

Functional Demands Pre-Employment Screening OHS Consultation Compliance Hazard Identification Safe Work Methods Training Programs

Functional Demands
Functional demands are the physical elements required of any occupation. They provide a direct indication of the minimal abilities required of an individual to safely, consistently and efficiently perform a task, select elements of a job and ultimately a complete occupation. This is at the core of the information required for informed pre-employment screening protocols, ensuring individuals selected for an occupation have the minimum physical abilities to carry out the role without foreseeable risk of injury due to pre-existing limitations. Identification of the functional demands of any occupation is an essential element of the preventative occupational health and safety process.

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Pre-Employment Screening
Once functional demands of an individual job have been identified and defined, a reference is formally established for the matching of an individuals abilities to the requirements of the job. This is an integral element in the employment of suitable persons with the capability of meeting the physical requirements of the role, as defined by the Job Analysis. The preemployment screening process then becomes a meaningful comparison of abilities vs. demands, rather than a singular hunt for pre-existing medical conditions.

OHS Consultation Compliance


A structured job analysis provides a direct forum for the consultation and engagement of personnel in the occupational health and safety process. An individual or small group of individuals performing the specific role being assessed will represent all similar employees and as such, have the opportunity to discuss relevant issues with the appointed consultant. Consultation of employees is a federally mandated process required of all organisations. The job analysis forum provides a meaningful tool for engaging employees in a process designed to improve safety and workplace wellbeing. It is a proactive tool that results in an enhancement of the pre-existing consultation arrangements between the organisation and its employees.

Hazard Identification
A hazard is defined as a source or a situation with the potential for harm in terms of human injury or ill-health, damage to property, damage to the environment or a combination of these. Hazard identification is the process of recognizing that a hazard exists and defining its characteristics. The review of any occupation by a specialized consultant inevitably results in the identification of hazards in that role. While these hazards may already be managed by the organization, the independent review of a role through job analysis ensures further scrutiny. Potential hazards are communicated to appropriate personnel in commercial confidence, allowing a structured internal approach to addressing such issues.
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Figure-3.1

Safe Work Methods


The analysis of task completion techniques ensures the refinement or development of alternate safe methods of work performance. The job analysis tool provides a consistent reference for the organization to review methods of task performance in the pursuit of continual improvement and a basis for the informed allocation of resources for items such as plant and equipment.

Training Programs
As a requirement of compliance with the Occupational Health and Safety Regulation, an employer must ensure that any person who may be exposed to a risk to health and safety at the employers place of work is provided with any information, instruction and training necessary to ensure the persons health and safety.

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In conjunction with established national standards, the Job Analysis forms the foundation for meaningful instruction of employees in safe work methods. It is the essential element for ensuring that training is tailored and directed to the individuals actually performing the role. The benefits are improved participation, the retention of principles instructed and the application of these principles to work performance. The implementation of a meaningful training program assists in the development of a safety culture, ultimately resulting in reduced incidence of work place injury while meeting obligations under the relevant legislation. Job analysis is a systematic approach to defining the job role, description, requirements, responsibilities, evaluation, etc. It helps in finding out required level of education, skills, knowledge, training, etc for the job position. It also depicts the job worth i.e. measurable effectiveness of the job and contribution of job to the organization. Thus, it effectively contributes to setting up the compensation package for the job position.

Importance of Job Analysis


Job analysis helps in analyzing the resources and establishing the strategies to accomplish the business goals and strategic objectives. It forms the basis for demand-supply analysis, recruitments, compensation management, and training need assessment and performance appraisal.

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Components of Job Analysis


Job analysis is a systematic procedure to analyze the requirements for the job role and job profile. Job analysis can be further categorized into following sub components.

Figure-3.2

Job Position
Job position refers to the designation of the job and employee in the organization. Job position forms an important part of the compensation strategy as it determines the level of the job in the organization. For example management level employees receive greater pay scale than non-managerial employees. The non-monetary benefits offered to two different levels in the organization also vary.

Job Description
Job description refers the requirements an organization looks for a particular job position. It states the key skill requirements, the level of experience needed, level of education required,
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etc. It also describes the roles and responsibilities attached with the job position. The roles and responsibilities are key determinant factor in estimating the level of experience, education, skill, etc required for the job. It also helps in benchmarking the performance standards.

Job worth
Job Worth refers to estimating the job worthiness i.e. how much the job contributes to the organization. It is also known as job evaluation. Job description is used to analyze the job worthiness. It is also known as job evaluation. Roles and responsibilities helps in determining the outcome from the job profile. Once it is determined that how much the job is worth, it becomes easy to define the compensation strategy for the position.

Therefore, job analysis forms an integral part in the formulation of compensation strategy of an organization. Organizations should conduct the job analysis in a systematic at regular intervals. Job analysis can be used for setting up the compensation packages, for reviewing employees performance with the standard level of performance, determining the training needs for employees who are lacking certain skills.

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Figure-3.3 The Brainbench Consulting Services team will work with the customer to complete a job analysis for each position within the selection process. During this activity, a series of interviews will be conducted with 5 to 8 different subject matter experts. Over the course of the interviews, the Brainbench team will collect information as it relates to the job, duties, responsibilities, judgment, education, work experience, and background information. The data collected from the surveys will be compiled and analyzed. A Job Analysis report is then generated and presented to the customer for review.

Custom Assessments
Brainbench has been a leader in the design, development and deployment of assessments for numerous corporate and government customers. To date, several hundred assessment tests have been developed that leverage various types of assessment technology, including
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automated essay scoring, interactive flash modules, concurrent use assessments, hot spot technology and data entry. In addition, Brainbench has the capability to host and administer assessments from 3rd party providers. This may include an assessment test that would be administered during the recruitment process, delivered during a training and certification course, or used to measure the knowledge of a particular organization. In addition, Brainbench can incorporate:

Biographical Data Inventory (BDI)


Using the date from the Job Analysis, Brainbench will formulate a series of Bio-Data questions. These questions can be used to screen out candidates that don't meet certain requirements, i.e. experience, citizenship, etc. The customer has the option of including these questions within the Brainbench Assessment Battery or their Applicant Tracking System.

Knowledge Skills and Abilities (KSA)


Using the data from the Job Analysis, Brainbench can compile a series of assessment modules that address the knowledge skills and cognitive ability necessary to perform a job. The assessment items will be compiled from Brainbench's library of over 450 different skills assessments. The assessments will be based administered via Brainbench's Computer Adaptive Test (CAT) engine.

Personality/Attitudes, Interest and Motivations (AIM) Using the data from the Job Analysis, Brainbench can compile a series of assessments that ensure a good fit based on personal interests, characteristics, and job attitude. Through the use of an AIMs test, we can determine a candidate's fit within the organization and culture, as well as predict job performance based upon the candidates interest in using what skills they already have.

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The Human Resources regulatory compliance arena continues to be a myriad of ever changing state and federal mandates. The cost of ensuring compliance continues to climb with each new regulation however, in many cases, small and medium sized businesses simply cannot keep up. HRD Group approach develops a Human Resources regulatory compliance foundation and tailors it to meet your business needs. External expert legal specialists are retained and available for guidance on intricate employment issues.

Human Resources Audit


The purpose of the HR Audit is to identify the strengths and weaknesses in the HR functions and address issues needing resolution. The audit looks at each function and asks the question are we actually doing what we say we are doing or what we should be doing. This can then be compared to best practices and a plan of action put in place. HRD Group can help your organization be in compliance and improve its productivity through a comprehensive HR audit that includes a course of action for improvement and organizational development.

Affirmative Action Plan


An affirmative action plan is more than a declaration of good intention. It describes a program of action leading toward the accomplishment of specific and measurable results in connection with legal and moral responsibilities of an organization. HRD Group offers an array of EEO/AAP consulting services, from plan assistance and maintenance to AAP education and regulatory updates. Once your Affirmative Action Program is in place, you will probably want to continue with our consulting services for plan maintenance and knowledge transfer.

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EEO/AAP Consulting Services


Women, Veterans and Individuals with Disabilities in the following areas:

Preparation of Companys AAP for Women, Veterans and Individuals with Disabilities

In-house training and workshop in How to Prepare an AAP Training in Equal Employment Opportunity laws and regulations Conduct Affirmative Action Self-Audit Evaluation of Recruiting and Personnel Practices Orientation to Management Personnel in EEO/AAP policies and regulations Presentation to Management of Companys AAP results, goals and action program Prepare Quarterly and Statistical Reports Assistance on Desk Audit and On-site Compliance Review Coaching in cases of Reasonable Accommodations

Who is required to do Affirmative Action Planning?


Any employer who has a federal contract in totaling $50,000 or more and has 50 or more employees is subjected to the federal government's Affirmative Action Program under Executive Order 11246. This select group of employers are obligated to prepare and maintain three written Affirmative Action Plans; jointly called an Affirmative Action Program or AAP. The Office of Federal Contract Compliance Programs (OFCCP) is the federal agency having jurisdiction and enforcement authority for the Affirmative Action section of federal regulations. Federal contractors Affirmative Action plans must be reviewed and updated on a yearly basis. The enforcement agencies for AAP compliance can visit your company for a precontract review, employee discrimination complaint, desk audit, or comprehensive on-site review.

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I-9 Employment Verification


The Immigration Reform and Control Act of 1986 (IRCA) legally mandates that U.S. employers must verify the employment eligibility status of newly-hired employees and makes it unlawful for employers to knowingly hire or continue to employ unauthorized workers. Noncompliance, whether intentional or caused simply by oversight, has severe legal and financial consequences imposed by the Department of Homeland Security, as well as the potential of a corporate image tarnished by negative publicity. HRD Group audits your Form I-9 to verify employees' legal right to work in the United States, reduce processing errors, document retention obligation, and more.

Compliance Training
We can provide training on Human Resources legal issues. The Human Resources regulatory compliance arena continues to be a myriad of ever changing state and federal mandates. The cost of ensuring compliance continues to climb with each new regulation however, in many cases, small and medium sized businesses simply cannot keep up. HRD Group approach develops a Human Resources regulatory compliance foundation and tailors it to meet your business needs. External expert legal specialists are retained and available for guidance on intricate employment issues.

Human Resources Audit


The purpose of the HR Audit is to identify the strengths and weaknesses in the HR functions and address issues needing resolution. The audit looks at each function and asks the question are we actually doing what we say we are doing or what we should be doing. This can then be compared to best practices and a plan of action put in place.

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HRD Group can help your organization be in compliance and improve its productivity through a comprehensive HR audit that includes a course of action for improvement and organizational development.

Affirmative Action Plan


An affirmative action plan is more than a declaration of good intention. It describes a program of action leading toward the accomplishment of specific and measurable results in connection with legal and moral responsibilities of an organization. HRD Group offers an array of EEO/AAP consulting services, from plan assistance and maintenance to AAP education and regulatory updates. Once your Affirmative Action Program is in place, you will probably want to continue with our consulting services for plan maintenance and knowledge transfer.

EEO/AAP Consulting Services


Women, Veterans and Individuals with Disabilities in the following areas:

Preparation of Companys AAP for Women, Veterans and Individuals with Disabilities

In-house training and workshop in How to Prepare an AAP Training in Equal Employment Opportunity laws and regulations Conduct Affirmative Action Self-Audit Evaluation of Recruiting and Personnel Practices Orientation to Management Personnel in EEO/AAP policies and regulations Presentation to Management of Companys AAP results, goals and action program Prepare Quarterly and Statistical Reports Assistance on Desk Audit and On-site Compliance Review Coaching in cases of Reasonable Accommodations

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Who is required to do Affirmative Action Planning? Any employer who has a federal contract in totaling $50,000 or more and has 50 or more employees is subjected to the federal government's Affirmative Action Program under Executive Order 11246. This select group of employers are obligated to prepare and maintain three written Affirmative Action Plans; jointly called an Affirmative Action Program or AAP. The Office of Federal Contract Compliance Programs (OFCCP) is the federal agency having jurisdiction and enforcement authority for the Affirmative Action section of federal regulations. Federal contractors Affirmative Action plans must be reviewed and updated on a yearly basis. The enforcement agencies for AAP compliance can visit your company for a precontract review, employee discrimination complaint, desk audit, or comprehensive on-site review.

I-9 Employment Verification


The Immigration Reform and Control Act of 1986 (IRCA) legally mandates that U.S. employers must verify the employment eligibility status of newly-hired employees and makes it unlawful for employers to knowingly hire or continue to employ unauthorized workers. Noncompliance, whether intentional or caused simply by oversight, has severe legal and financial consequences imposed by the Department of Homeland Security, as well as the potential of a corporate image tarnished by negative publicity. HRD Group audits your Form I-9 to verify employees' legal right to work in the United States, reduce processing errors, document retention obligation, and more.

Human Resources Management


HRD Group provides a wide variety of management and human resource consulting services. Our consulting services are provided on-site or off-site, or a combination that best meets the clients needs. We will work with your company to identify needs, develop an action plan, and assist with implementation.
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Policies and Procedures


To ensure the fair and consistent treatment of your employee base, it is necessary for all organizations to have up-to-date and easy to administer policies and procedures relating to operational matters. HRD Group will partner with you to identify, define and write policies and procedures that reflect the requirements of your business model as well as incorporate the values of your organization.

Employee Handbook
Employee handbooks can take ages to write and need to be regularly updated as employment law changes. We offer customized employee handbooks including legal review. Other initiatives generally administered by the Human Resources Department.

Benefits
HRD Group provides our clients with the information needed to make the necessary decisions regarding their employee benefits. This is to be achieved through the understanding and evaluation of all pertinent facts and circumstances surrounding each individual clients needs. It is very important that the needs and expectations of both employers and employees are met and special attention is given to communication in these areas.

Benefits Package
We review existing coverages and funding and analyze them to determine the true cost of these benefits. We help employers get control of their benefit costs.

Benefits Benchmark
We assist you in designing a plan of benefits to meet current needs with special attention paid to eliminating duplicate coverage or gaps in coverage. The insurance marketplace is then "shopped" for the plan of benefits and funding alternatives that are needed to maximize your

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benefit dollars. We review, analyze, and compare all the proposals received. Then we prepare a detailed feasibility study taking into consideration benefits, cost, current legislation, and your long-range plans as a company or an individual.

Benefits Management and Service


Our firm will enroll and communicate the new plan to your employees. Special attention will be given to any plan changes. We want to achieve both employer and employee satisfaction. Our firm is committed to providing professional, personal, and courteous service to our clients. We assist in answering questions regarding administration, claims, or product knowledge. Employer and employee satisfaction is our number one job. Our services include access to and administration of several plans, including:

Health, Pharmacy and Dental Insurance Life Insurance Accident, Dismemberment & Death Insurance Short and Long Term Disability Supplemental Programs COBRA Administration 5500 Filing

Its Simple
There is no need to meet with multiple vendors when considering a benefits plan for your business. With HRD Group youre provided with several benefits options and expert management of the administrative process. Simply choose the plan or services that best fits your needs and we will implement and manage your customized program. Its that simple. Enhance your workforce, save time and concentrate on your core business by removing the administrative paperwork associated with a benefits program.

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Compensation
The effective design and communication of total compensation programs are instrumental to an organizations ability to attract, retain, and motivate talented employees. HRD Group consultants provide services and solutions to meet your organizations specific business needs.

Compensation Process Figure-3.4 Recognizing that successful compensation programs must be fully aligned with a companys mission and objectives, we provide the following services:

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Development of job analysis, job description, job evaluation, internal, external and individual equity

Design and conduct of compensation surveys to identify competitive market rates for positions.

Review and evaluation of current compensation programs and practices with recommendations for improvement.

Assessment of the competitiveness of compensation practices. Development of performance appraisal programs, especially in conjunction with improved pay administration plans.

Assist in documenting your programs and preparing tools for ongoing administration. Assist in preparing communication materials to ensure that employees understand and value their total compensation package

Assist with periodic assessments of your programs and suggest possible improvements

HR is usually the first stop for a new employee and the last stop for an existing employee. It is where work rules are introduced and enforced as well as where employees turn when they have a problem or need assistance. Our HR consultants works closely with organizations to develop and maintain appropriate policies and practices that create a positive employer/employee relationship. A key benefit our clients discover is our availability to assist them in thinking through the intricate HR problems that are a daily reality in most every organization. You don't have to be concerned about employee relation situations that we can easily take care for you. When you entrust us with your employee relations, you won't waste time worrying about sticky situations or wondering what to do. We'll help your employees feel comfortable and productive.

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HRD Group recognizes that Human Resource Management is not just about dealing with legislation and increasing the efficiency of your business. We want to increase the effectiveness of your business too! Your people are your competitive advantage and managing them effectively in todays legally complex environment is tough. Good people can be hard to find and even harder to keep! With a wide range of both managerial and personal skills training and development options, tailored to your needs we can assist you to train and develop your staff. Our customized training initiatives encompasses a wide range of training and development topics to include communication, customer service, leadership, supervisory, time management, and others. To discuss possible training and development programs, and how we can assist your business please contact us for a free consultation.

Benefits of Training

Increased productivity Improved efficiency Greater accuracy Improved motivation and morale Less direct supervision Reduced turnover Ensures consistency Increased compliance (regulatory/statutory)

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Training and Development Topics


HRD Group, Inc. offers onsite and/or offsite trainings tailored to your workforce needs. Below we detail topics of our training program. Other trainings are available.

Avoiding Hiring Mistakes Coaching Communication Skills Conducting Successful Performance Appraisals Conflict Management Customer Service Effective Supervision Emotional Intelligence Employment Law Improving Workplace Discipline Practices Leadership Skills Motivation Negotiation Skills Performance Management Preventing Sexual Harassment Stress Management Teamwork Time & Priority Management

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CHAPTER-IV DATA ANALYSIS AND INTERPRETATION

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1. Is the physical working conditions are taken care by superiors? Table 4. 1


S.No 1 2 3 4 Response YES NO Some times CANT SAY Respondents 40 25 25 10

Phisical working condition


45 40 35 30 25 20 15 10 5 0 YES NO Some times CANT SAY

Figure 4. 1

Interpretation: 40% agreed with the above proposal 25% disagreed with the above proposal 25% may be may not 10% cant say
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2. Are you accustomed work under many supervisors for the same nature of work? Table 4. 2
S.No 1 2 3 4 Response YES NO Some times CANT SAY Respondents 20 50 20 10

Work Under Supervisor


60 50 40 30 20 10 0 YES NO Some times CANT SAY

Figure 4. 2 Interpretation: 20% agreed with the above proposal 50% disagreed with the above proposal 20% may be may not 10% cant say

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3.

Do you feel to do your duty out of your commitment to job or because of the fear of survival?

Table 4. 3
S.No 1 2 Response AGREED DISAGREED Respondents 30 70

AGREED 30% DISAGREE D 70%

Figure 4. 3

Interpretation: 30% agreed with the above proposal 70% disagreed with the above proposal

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4.

Employees were asked whether they were allotted the job opted by them, for which the following responses were obtained.

Table 4. 4
S.No 1 2 Options Yes No No Of Respondents 94 6

100 90 80 70 60 50 40 30 20 10 0 yes no

Figure 4. 4

Interpretation: Out of the 100 respondents whose opinion was asked about the allocation of the post, 94% of respondents said that they were allotted the post opted by them where as 6% of the respondents said that they were not allotted the opted by them.

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5. Do you feel that working atmosphere is friendly in nature at your work place?

Table 4. 5
S.No 1 2 3 4 Response YES NO Some times CANT SAY Respondents 40 25 25 10

45 40 40 35 30 25 25 20 15 10 10 5 0 YES NO Some times CANT SAY 25

Figure 4. 5 Interpretation: 40% agreed with the above proposal 25% disagreed with the above proposal 25% said sometimes 10% said cant say

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6.

Do you feel that you are having a good report with all your peers and superiors? Table 4. 6
S.No 1 2 3 Response YES NO Some times Respondents 50 30 20

60 50 50

40 30 30 20 20

10

0 YES NO Some times

Figure 4. 6

Interpretation: 50 % agreed with the above proposal 30% disagreed with the above proposal 20% May or may not

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7 .Employees were asked the reason for taking up this job, for which the response was as follows.

Table 4. 7
Options Good Pay scale More benefits Career Growth All the above No of Respondents 8 12 30 50

50 45 40 35 30 25 20 15 10 5 0 Good Pay scale More benefits Career Growth

All the above

Figure 4. 7

Interpretation:Of the 100 employees asked about the reason for taking up their respective jobs for which 30 % of the employees said that they took the job for all the reasons like career growth, good pay scale was the reason behind taking up the jobs where as 12% of them said that more benefits which the company gave to the employees was the main reason, the rest 8 % answered as good pay scale was the main reason for taking up the job in Lesto Technologies Pvt Ltd.

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8. Benefits provided by the company?

Table 4. 8 Response
Excellent Good Average Bad Very Bad Respondents 15 40 18 7 20

Bad 9% Average 22%

Excellent 19%

Good 50%

Figure 4. 8 Interpritation :From the above table, 15% of the employees said Excellent benefits provided by the company, 40% of employees Good,, 18% off employees have average 12% of employees have bad, 20% of employees have very sad opinion. 73

9 In your department work is distributed in a fair manner? Table 4..9


S.No 1 2 3 Response AGREED DISAGREED CANT SAY Respondents 60 30 10

70 60 50 40 30 20 30 10 10 0 AGREED DISAGREED CANT SAY 60

Figure 4. 9 Interpretation: 60 % agreed with the above proposal 30% disagreed with the above proposal 10% Cant SaY

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10.

Do you feel that your job is secured? Table 4.10

S.No 1 2 3

Response AGREED DISAGREED CANT SAY

Respondents 75 15 10

80 70 60 50 40 30 20 10 0

75

15 10

AGREED

DISAGREED

CANT SAY

Figure 4. 1

Interpretation: 75 % agreed with the above proposal 15% disagreed with the above proposal 10% May or may not

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11.

Do you feel job enrichment helps in individual development? Table 4.1

S.No 1 2 3 4

Response YES NO Some times CANT SAY

Respondents 40 25 25 10

45 40 35 30 25 20 15 10 5 0 YES NO Some times CANT SAY

Figure 4. 2

Interpretation: 40 % agreed with the above proposal 1\25% disagreed with the above proposal 10% cant say

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12. Technology and better work environment leads to more productivity Do you agree? Table 4. 2

S.No 1 2 3 4

Response AGREED DISAGREED MAY OR MAY NOT CANT SAY

Respondents 60 20 15 05

70 60 60 50 40 30 20 20 10 0 AGREED DISAGREED MAY OR MAY NOT CANT SAY 15 5

Figure 4.3 Interpretation: 60 % agreed with the above proposal 20% disagreed with the above proposal 15% May or may not 05% Cant Say
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13. Have you been informed about the objectives of your organization?

Table 4. 3
S.No 1 2 3 Response AGREED DISAGRED MAY OR MAY NOT Respondents 80 10 10

90 80 70 60 50 40 30 20 10 0

80

20 10

AGREED

DISAGRED

MAY OR MAY NOT

Figure 4.4

Interpretation: 80 % agreed with the above proposal 10% disagreed with the above proposal 10% May or may not

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14.

Whether you are given any incentives / appreciation / rewards by the at your work? Table 4.14
S.No 1 2 3 4 Response AREES DISAGREED MAY OR MAY NOT CANT SAY Respondents 70 05 15 10

company when you do

80 70 60 50 40 30 20 10 0 AREES DISAGREED MAY OR CANT SAY MAY NOT

Figure 4.14 Interpretation: 70 % agreed with the above proposal 05% disagreed with the above proposal 15% May or may not 10% Cant

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15. Employees were asked about the time period for which they were employed, for which the following responses were obtained

Table 4.15

Options Full Time Period Part Time Period Daily Wages Particular Project Only

No Of Respondents 4 92 0 4

Sales

Full Time Period Part Time Period Daily Wages Particular Project Only

Figure 4.15

Interpretation:Out of 100 employees who were asked about the time period for which they were recruited, 92 % of employees are recruited for long time period where as 4 % of them are recruited for short time period and 4 % of employees are recruited only for particular projects.

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16. Employees were asked whether they found any relation between their qualification and the job offered to them, for which they responded in the following way.

Table 4.16

Options
Yes No

No. Of Respondents
88 12

Relation

Yes No

Figure 4.16

Interpretation:Out of 50 respondents who were asked whether they found any relation between their qualification and the jobs offered to them, 88 % of the respondents said that they found a relation where as 12 % of the respondents said that they did not find any relation.

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17. Employees were asked if any new position were evaluated in their company for which the following responses were obtained.

Table 4.4
Options Yes No Dont Know No. Of Respondents 40 12 48

Evaluation Of New Positions

48%

40% Yes No 12% Dont Know

Figure4. 17

Interpretation:The Employees whose opinion was asked if any new positions were regarding recruitment and evaluation of new jobs. So awareness has to be brought about among the employees so as to keep them abreast with the current changes taking place in the organization.

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18. Employees were asked whether the planning of manpower requirement is done in light of business plans of the company for which the following responses were obtained.

Table 4.5
Options Yes No No. Of Respondents 100 0

Man Power Planning


0%

Yes No 100%

Figure 4.18

Interpretation :Of the 50 employees whose opinions was asked regarding the planning of manpower requirement , all the employees agreed that all the planning of manpower requirement is being done in the light of business plans of the organization.

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CHAPTER-V
FINDINGS SUGGESTIONS LIMITATIONS CONCLUSIONS

BIBLIOGRAPHY QUESTIONNAIRE

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FINDINGS
Employees feel that they are very important person in the deportment, which shows their level of commitment.

Employees in HERITAGE FOODS INDIA LTD can see themselves in a better position in near future which indicates the carrier growth on the company.

Company successful in providing good working conditions.

Megacity of the respondents feels that they are under paid.

Employees in the HERITAGE FOODS INDIA LTD have good relationship with their peers, superiors and sub-ordinates.

All most all the employees have positive attitude of the management towards security as employees feel highly secured in HERITAGE FOODS INDIA LTD.

Half of the Employees are not satisfied with the personal development.

Employees in HERITAGE FOODS INDIA LTD are satisfied with the company policies and procedures.

Employees in all dept are well planned while performing their activities.

On the whole employees in HERITAGE FOODS INDIA LTD have Job Satisfaction the contributing factors for their satisfaction are good relationship, Working conditions, Company polices and other benefits.

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SUGGESTIONS
The conclusions so far drawn from the study tempts to offer the following suggestions for making the organization ready for Evaluation. The conclusions drawn above convince anybody to identify the following areas to chart out for job evaluation programs for the executives to make them completely ready for Evaluation A general training program covering the importance of and need for employee Evaluation in the light of global competition is to be designed in brainstorming session involving internal and external experts.

The present study identifies the following areas in which training is to be undertaken.

A training program may be undertaken for Executives in general and to Senior Executives in particular to convince and make them accept the Evaluation concept.

Executives working in technical areas to be trained effectively in the areas of their role and interpersonal dependence and relations to make Evaluation more fruitful.

A training program may be undertaken about "Shared Leadership" which brings high morale and high productivity and makes the Evaluation a success.

The subordinate staff that is going to be empowered must be ready to take up this responsibility. A study is to be conducted among the subordinate staff to find out their readiness to discharge the new roles under this Evaluation program. This helps in identifying the training areas, to make the subordinate staff completely ready for undertaking Evaluation.

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CONCLUSIONS
In the above perspective, the present chapter makes an attempt to draw some conclusions. It should be confessed here that the investigator is conscious of the limitations of the study and the conclusion drawn on the basis of the sample from a single unit cannot be generalized about the entire manufacturing sector. The study examines the readiness for employee Evaluation in six aspects, namely effective Communication, Value of people, Clarity, Concept about power, Information and Learning. A perusal of data pertaining to combination makes us to conclude that the Executives have agreed to the effective down ward communication flow, which is a prerequisite for Evaluation. With regard to value of people, the analysis leads to the conclusion that the Executives give a reasonable value to the Human Resources in the Organization. However, in respect of concept about power, they are somewhat agreed to share the power. As far as information sharing with lower rungs is concerned, they are very positive. One significant conclusion with regards to learning opportunities, which is a basic for Evaluation, is that the executives are favorable and feel that sufficient learning opportunities should be there for the rank & file. As far as clarity is concerned, the executives are somewhat agreed i.e., neutral. The aspect wise percentage analysis leads to the conclusion that the organization is somewhat ready for employee Evaluation because the majority of the Executives in almost all aspects are concentrated in somewhat ready group

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BIBLIOGRAPHY BOOKORGANIZATIONAL BEHAVIOUR By FREEDLUTHANS EMPOWERMENT-WHAT DOES IT MEAN? By CHANDRAN PILLAI.G ESSENTIALS OF MANAGEMENT By HAROLD KOONTZ &HEINZS WEIHRICH JOB AND WORK ANALYSIS By MICHAEL T. BRANNICK, EDWARD L. A PRACTICAL GUIDE TO JOB ANALYSIS By Erich P. Prien, Leonard Goodstein, Jeanette

Web sites:

www.heritagefoods.co.in www.wikipedia.org www.retailindia.com

www.hr-guide.com

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JOB QUESTIONNAIRE
Date..... Job title....... Number of persons employed......... Signature job holder. Signature supervisor.... Brief job summary..

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1. Is the physical working conditions are taken care by superiors? A) Yes B) No C) Some time D) Cant

2. A) Yes

Are you accustomed work under many supervisors for the same nature of work? B) No C) Some time D) Cant

3.

Do you feel to do your duty out of your commitment to job or because of the fear of

survival A) Agree B) Disagree

4.

Employees were asked whether they were allotted the job opted by them, for which

the following responses were obtained A) Yes B) No

5. Do you feel that working atmosphere is friendly in nature at your work place? A) Yes B) No C) Some time D) Cant

6.

Do you feel that you are having a good report with all your peers and superiors B) No C) Some time

A) Yes

7 .Employees were asked the reason for taking up this job, for which the response was as follows. A)Good Pay scale C)Career Growth B)More benefits D) All the above

8.Benefits provided by the company? A)Excellent C)Average B)Good D)Bad E)Very Bad

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9 In your department work is distributed in a fair manner? A) Agree B) Disagree C) Cant say

10.

Do you feel that your job is secured? B) Disagree C) Cant say

A) Agree

11.

Do you feel job enrichment helps in individual development? B) No C) Some time D) Cant

A) Yes

12.Technology and better work environment leads to more productivity Do you agree? A) Agree B) Disagree C) May or may not

13. Have you been informed about the objectives of your organization? A) Yes B) No C) Some time D) Cant

14.

Whether you are given any incentives / appreciation / rewards by the

company when

you do at your work? A) Agree B) Disagree C) May or may not D) Cant say

15.

Employees were asked about the time period for which they were employed, for which

the following responses were obtained A)Full Time Period C)Daily Wages B)Part Time Period D)Particular Project Only

16 Employees were asked whether they found any relation between their the job offered to them, for which they responded in the following way. A) Yes B) No
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qualification and

17. Employees were asked if any new position were evaluated in their company for which the following responses were obtained. A) Yes B) No C) DONT KNOW

18 Employees were asked whether the planning of manpower requirement is done in light of business plans of the company for which the following responses were obtained. A) Yes B) No

1. Comments Please add other relevant comments which could assist in the preparation of the job description.

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