Red Storm Entertainment THE SUM OF ALL FEARS README May, 2002 This document contains information specific

to THE SUM OF ALL FEARS that is not included in the manual. Table of Contents 1.General Notes and Troubleshooting 1.1 1.2 1.3 1.4 1.5 1.6 1.7 Installation Notes THE SUM OF ALL FEARS and Laptop Computers Multi-Tasking (Alt-Tab) Miscellaneous Tips for Making the Game Run Faster DirectX Help Updating Drivers Windows 2000 and XP Notes

2.Multiplayer Notes and Troubleshooting 2.1 2.2 2.3 2.4 2.5 Supported Network Protocols Miscellaneous Tips for the Best Multiplayer Gaming Experience MOD Issues Setting Up a Dedicated Server on the ubi.com Game Service Setting Up a Private Dedicated Server

3.Video Card Notes and Troubleshooting 3.1 3.2 General Video Card Troubleshooting List of Video Cards with Known Issues

4.Audio Notes and Troubleshooting 4.1 4.2 General Sound Card Troubleshooting List of Sound Cards with Known Issues

5.The Sum of All Fears Internal Editor 6.Ubi Soft Technical Support Information ------------------------------------------------------------------------0 Important Information

Companies, products, persons, personalities and/or names mentioned in this product are intended to be purely fictional and in no way deemed to represent real individuals, companies, products or events. Any trademarks that appear herein are owned by their respective owners and are used solely for literary, creative and first amendment purposes in this fictional work of authorship.

General Notes and Troubleshooting

1.1 Installation Notes If you choose not to install THE SUM OF ALL FEARS to the default location (C:\Program Files\Red Storm Entertainment\The Sum of All Fears), you mu st install it into a valid folder. You can not install the game to a C:\ or D:\ drive without first creating a folder or directory to install the game into. You must create a folder (i.e. C:\The Sum of All Fears or D:\Red Stor m Entertainment) instead of installing directly to C:\ or D:\ without a folder. 1.2 THE SUM OF ALL FEARS and Laptop Computers THE SUM OF ALL FEARS was neither developed nor tested for laptop computers. The reason for this is that most video and sound card companies sacrifice DirectX compliance for miniaturization and portability. As such, these manufacturers do not offer drivers that are optimized for Direct3D gaming, which means that, ultimately, you may have limited success in running the game properly. Ubi Soft Technical Support cannot provide support or optimization help with running THE SUM OF ALL FEARS on laptop systems. If you own a laptop computer that meets all minimum requirements for this game, please make sure that all of your system components - video card, sound card, cd-rom drive, display, etc - are using the most recent drivers. If a company other than your laptop manufacturer makes your sound and video cards, be sure to download the latest drivers from the card's manufacturer for best results. Once your system is updated, use the game's options screen to lower all settings in the sound and video options. Refer to the manual for more information on which settings to turn down or off. If you continue to experience problems, refer to the Technical Solution Document for more help. It can be accessed by clicking on the Help button located on the THE SUM OF ALL FEARS autorun menu. 1.3 Multi-Tasking (Alt-Tab) THE SUM OF ALL FEARS does not support multitasking (pressing ALT+TAB). This should not be an issue, as there should not be any open programs running in the background while playing THE SUM OF ALL FEARS. For best results, please make sure all open programs are closed before starting THE SUM OF ALL FEARS -- this includes any programs running in the System Tray beside the clock on the task bar. If you need to return to Windows while in the game, we recommend that you exit by pressing the ESC key, then selecting Quit from the menu to get back to Windows quickly. 1.4 Miscellaneous Tips for Making the Game Run Faster There are certain options you can adjust in the game to allow for faster game play. From the main menu, click on the Options menu. From there you can manipulate the Sound and Graphics options in a trial and error fashion to customize the game s detail and graphics levels for best performance on your machine. For Example, a Pentium II 450 just meets the minimum requirements to run the game. With this setup, start the game and go into the options screen immediately.

Turn the detail levels down to low Uncheck the Mipmap Textures, Compress Textures and Character Smoothing option Set the screen resolution to 640x480x16 Set the Z-Buffer Depth to 16 Bit Turn shadows off

1.5 DirectX Help If you are having trouble installing and/or playing THE SUM OF ALL FEARS make sure you have DirectX version 8 or higher installed on your computer. You can install DirectX 8 from the THE SUM OF ALL FEARS CD by going to the \directx8 folder and running DXsetup. The directory path for DX setup is D:\directx8\dxsetup.exe (assuming your CD-Rom drive is D). You can also get the latest version from Microsoft (http://www.microsoft.com/windows/directx/). These webpages can also provide sup port with common DirectX problems. 1.6 Updating Drivers IMPORTANT: The first step in troubleshooting ANY problem you are experiencing with THE SUM OF ALL FEARS is to update all drivers for all components in your PC. Most issues reported with Red Storm Entertainment games are related to outdated or incorrectly loaded drivers. If you are not sure which components are in your system, please read through the "Know Your System" section of the Technical Solution Document, which can be accessed by clicking the Help button located on the THE SUM OF ALL FEARS autorun menu. Please visit your sound, video, and 3D card manufacturer's websites for the most recently available drivers. Once you have downloaded and installed these drivers according to the manufacturer's suggestions, download and install DirectX from http://www.microsoft.com/windows/directx/ or install DirectX from the THE SUM OF ALL FEARS CD-ROM. 1.7 Windows 2000 and XP Notes Pressing the Left Shift key five times rapidly in succession in the Windows 2000 and XP operating systems allows the user to access a Windows system utility. If this is done while THE SUM OF ALL FEARS is running, the game will be minimized to the task bar and the system utility menu will appear on the screen. 2 Multiplayer Notes and Troubleshooting

2.1 Supported Network Protocols THE SUM OF ALL FEARS supports network play over a properly configured TCP/IP network ONLY. Please refer to the Technical Solutions Document for help with setting up such a network. To actually start a Multiplayer game, please refer to the Multiplayer section of the manual. 2.2 Miscellaneous Tips for the Best Multiplayer Gaming Experience Make sure the host is the fastest computer participating in the game. If the server is bogged down, it will significantly affect the gameplay for all players.

More memory improves performance. More than 128MB of RAM in the server improves multiplayer performance and stability for all players. The more players in the game, the more bandwidth is required. Modem users may find multiplayer gameplay to be choppy when there are many players in a game. In multiplayer games, if the number of players joining the game is greater than the number of player slots activated by the game server, the "extra" players will be put into observer mode. For example, if the server is configured with only two active platoons (with nine slots on each platoon), and 36 people join the game, 18 of them will enter combat as observers.

2.3 MOD Issues NOTE: Red Storm Entertainment can only provide support for the software we create. For this reason, we will not be able to provide support for third-party modifications. Please do not contact Technical Support for issues relating to these modifications. A MOD, or modification, is a user-created enhancement used to change gameplay elements in THE SUM OF ALL FEARS. The first step with troubleshooting MOD related problems is to ensure you have installed the MOD correctly. Check the site where you downloaded the MOD for proper installation instructions. You may need to remove the MOD and ensure THE SUM OF ALL FEARS runs correctly without the MOD. If you continue to experience problems with THE SUM OF ALL FEARS after removing the MOD, try uninstalling the game completely and reinstalling THE SUM OF ALL FEARS without adding the MOD. A few notes on using MODs: To fully return the MODs settings to the default state after joining a server, you need to return to the main menu. If you do not return to the main menu, you will enter a new game with the previous MOD settings.

2.4 Setting Up a Dedicated Server on the ubi.com Game Service If you would like to run a stand-alone multiplayer game server, you can launch a dedicated server through the ubi.com game service by clicking the "Launch Dedicated Server on ubi.com" icon located in the THE SUM OF ALL FEAR S Start Menu folder. (NOTE: This shortcut will exist only if you opted to install ubi.com during THE SUM OF ALL FEARS installation.) This will bring up the dedicated server menu, from which you can edit and launch your dedicated server. Additionally, this will list your dedicated server on the ubi.com game service, allowing other ubi.com users to join your server. 2.5 Setting Up a Private Dedicated Server If you would like to create a private dedicated server that is not listed on the ubi.com game service (for example, to play against other users on a LAN), follow these steps: 1. After the game has been installed, create a shortcut to SOAF.exe (located in C:/Program Files/Red Storm Entertainment/The Sum of All

Fears/ by default) on your desktop and rename the shortcut "Launch Private Dedicated Server." 2. 3. . After the last quotation mark, add [ -autoserve] without the brackets. Make sure there is a space between the end of the path and -autoserve. 4. 5. Click Okay to close the Properties window. Double-click the shortcut to launch your private dedicated server. Right-click on the shortcut and select Properties from the contextual menu. The Target text field of the shortcut's properties will list the path to SOAF.exe (for example "C:\Program Files\Red Storm Entertainment\The Sum of All Fears\SOAF.exe")

A few notes on dedicated servers: The dedicated server is counted in the total number of players in a multiplayer game, so the max number of human players on a dedicated server will be 35 rather than 36. Enabling the "Allow Remote Access" setting in the multiplayer options screen will allow users playing on a dedicated server to edit the dedicated server settings. If you choose to allow remote access, be sure to set a password under "Remote Access Password" so that only users with the password can edit the server settings. If your computer is running a dedicated server, you will not be able to play THE SUM OF ALL FEARS simultaneously on that same computer. Video Card Notes and Troubleshooting

3.1 General Video Card Troubleshooting THE SUM OF ALL FEARS only supports video cards that have certified DirectX 8 or higher drivers. If you experience problems while you are playing THE SUM OF ALL FEARS, contact your video card's hardware manufacturer for the latest certified DirectX 8 or higher drivers for your video card. Many manufacturers maintain web sites that offer updated drivers and troubleshooting advice for their products. Visit the video card manufacturer's web sites for updated drivers. 3.2 List of Video Cards with Known Issues If you are using any of the video cards listed below, you may experience problems with THE SUM OF ALL FEARS. Known workarounds, when available, are included below. Video cards with known issues when running THE SUM OF ALL FEARS: 3Dfx Voodoo cards are not supported by THE SUM OF ALL FEARS GeForce 2 MX 400

If all graphics options are set to their highest settings and screen resolution is set to max size with 32-bit color, the game may crash to desktop. 4 Audio Notes and Troubleshooting

4.1 General Sound Card Troubleshooting If you experience sound-related problems while you are playing THE SUM OF ALL FEARS, contact your sound card's hardware manufacturer for the latest DirectX 8 or higher certified drivers for your sound card. Many manufacturers maintain web sites that offer updated drivers and troubleshooting advice for their products. 4.2 Configurations for Popular Sound Cards If you are using any of the sound cards listed below, you may experience problems with THE SUM OF ALL FEARS. Known workarounds, when available, are included below. NOTES: A. Make sure to go to: Control Panel | Multimedia | Audio | Advanced Properties and set proper speaker configuration. This will result in better performance, particularly when the driver sets up 3D positioning with headphones. If your sound card has a configuration application (found in the Control Panel), make the adjustments there instead, and use the applet's test capability to verify that the speakers are setup properly. C. To set sound volumes in the game, first set the windows sound volume (either from the taskbar or control panel | multimedia applet) to a comfortable base level, and then adjust sound types within the game to suit your taste. I generally set my speaker volume by walking in an open area within the game and then setting my volume so that my own footsteps and that of my wingmen are distinct, but not too loud. D. Users with Creative Live! series or Audigy series cards should launch the AudioHQ application in the control panel and run the "EAX Control Panel" applet. Your settings for the Master Tab should already read: Audio Effects Pulldown Menu: "No Effects" Chorus 0% Reverb 0% Original Sound 100% (NOTE: If you have an Audigy, but your EAX Control Panel has only a Master Tab, skip this step) Now switch to the Source Tab. Switch the Source Pulldown Menu to: Wave/DirectSound Change your settings to read: Chorus 0% Reverb 0% Original Sound 100%

-------------------------------------------============================================= CARD: Creative Labs Audigy Series DO: Go to www.soundblaster.com and download the latest drivers SETTINGS: Turn off any Reverb or eax settings in the AudioHQ applet. SOAF will create its own eax environments. SOAF Options: Disable "Alternate Sound Cache" Disable "Use Software" Enable "Use EAX" DXDIAG: Hardware Acceleration Slider (Far Right - ON) ============================================= CARD: Turtle Beach Santa Cruz, VideoLogic Sonic Fury DO: Get the latest drivers from Turtle Beach. New certified drivers have been posted at: http://www.voyetra-turtle-beach.com/site/kb_ftp/585ftp.asp http://www.voyetra-turtle-beach.com/site/sales_support/ftp.asp This site also has an excellent FAQ and Knowledge Base support readily available. SETTINGS: SOAF Options: Disable "Alternate Sound Cache" Disable "Use Software" Enable "Use EAX" DXDIAG: Hardware Acceleration Slider (Far Right - ON) Using the Santa Cruz Control Panel applet: Main Tab: Set the Master Volume to the highest setting, and make sure the button under the slider is on. Set Appropriate speaker mode, and VersaJack setting (should be analog in most cases). Mixer Tab: Set the Wave Out Volume to the highest setting and make sure the button under the slider is on. Adjust this setting later to get a comfortable play level within the game. Effects Tab: Make sure both Effect1 and Effect2 are OFF. Synth Tab: Set max hardware notes to 64, and max software notes to 128. Other Tab: Enable 3D Stereo Enhance, turn off Legacy DOS, and do enable Direct Sound Acceleration. ============================================= CARD:

Creative Labs SBLive! and SB5.1 Series DO: For Win2k and WinXP (ONLY), go to www.soundblaster.com and download the latest drivers SETTINGS: Turn off any Reverb or eax settings in the AudioHQ applet. SOAF will create its own eax environments. SOAF Options: Disable "Alternate Sound Cache" Disable "Use Software" Enable "Use EAX" DXDIAG: Hardware Acceleration Slider (Far Right - ON) ============================================= CARD: Creative Labs PCI512, PCI128 Series DO: Note: There are Win9X drivers for the PCI128 Card at: http://www.soundblaster.com/support/drivers/welcome.asp?reg=0&OS= Win98&prod=sbpci128&Select=Get+Files&x=68&y=12 For Win2k and WinXP (ONLY), Go to www.soundblaster.com and download the latest drivers SETTINGS: SOAF Options: Enable "Alternate Sound Cache" Disable "Use Software" Enable "Use EAX". DXDIAG: Hardware Acceleration Slider (Far Right - ON) ============================================= CARD: Guillemot Hercules Game Theater XP DO: Download the 3.02 Drivers from www.hercules.com. Helps with stability issues in WinXP, somewhat less so in Win2K. SETTINGS: Using the Game Theater applet in the Control Panel: Main Tab: Set the proper speaker configuration Mixer Tab: Turn the Wave volume slider all the way up. EQ Tab: Leave disabled Other Tab: All enabled, except for "Enable Stereo Expansion" SOAF Options: Disable "Alternate Sound Cache" Disable "Use Software" Enable "Use EAX" DXDIAG: Hardware Acceleration Slider (Far Right - ON) ISSUES: May experience some problems in Win2k (ONLY). =============================================

CARD: Guillemot Hercules GameSurround Fortissimo II DO: Download the 1.02 Drivers from www.hercules.com. Helps with stability issues in Win2K and WinXP. SETTINGS: SOAF Options: Disable "Alternate Sound Cache" Disable "Use Software" Enable "Use EAX" DXDIAG: Hardware Acceleration Slider (Far Right - ON) ISSUES: Currently looking at the card. ============================================= CARD: Montego Bay II Series DO: Get the latest drivers from http://www.voyetra-turtle-beach.com/site/sales_support/ftp.asp This site also has an excellent FAQ and Knowledge Base support readily available. SETTINGS: SOAF Options: Disable "Alternate Sound Cache" Disable "Use Software" Enable "Use EAX" DXDIAG: Hardware Acceleration Slider (Far Right - ON) ISSUES: Based on the Aureal Vortex 2 (which has been out of business for a while) chipset. "The Montego series of sound cards are not supported in Windows XP. These cards were designed at the time when Win 95 was the prevailing OS on the market. Win XP will install the "Reference" drivers that offer basic functionality. Reference drivers are not supported by Turtle Beach." We have gotten pretty fair results with the latest drivers on Win2K, but results are going to be configuration dependent. If you have problems with popping, noise or poor performance, enable the "Use Software" option. NOTE: Users with Dell versions of these cards should consult the FAQs on the website for update information. ============================================= CARD: Hercules Gamesurround Muse XL DO: Get the latest drivers from:

http://us.hercules.com/support/byprod.php3 SETTINGS: SOAF Options: Disable "Alternate Sound Cache" Disable "Use Software" Enable "Use EAX" DXDIAG: Hardware Acceleration Slider (Far Right - ON) ISSUES: If the hercules drivers do not work, you can try the cmedia drivers at: http://www.cmedia.com.tw/download/OS-e-cmi8738_WDM.htm If you have problems with popping, noise or poor performance, enable the "Use Software" option. ============================================= CARD: Aureal Vortex I and II (Various manufacturers) DO: Go to http://www.vortexofsound.com for the "latest" drivers and information about your card. SETTINGS: SOAF Options: Disable "Alternate Sound Cache" Disable "Use Software" Disable "Use EAX" DXDIAG: Hardware Acceleration Slider (Far Right - ON) ISSUES: Aureal has been out of business for some time now, and support is therefore spotty. If you have problems with popping, noise or poor performance, enable the "Use Software" option. ============================================= CARD: Forte Media FM801 Based Cards ABit AU10 Mushroom Siren Audio I Genius Sound Maker Live 5.1 Others... DO: Try to get the latest drivers from your card manufacturer. The best (only) summary is at: http://www.3dss.com/drivers/FM801/Windows2000.html SETTINGS: SOAF Options: Disable "Alternate Sound Cache" Disable "Use Software" Disable "Use EAX" DXDIAG: Hardware Acceleration Slider (Far Right - ON) ISSUES: 3D and EAX support problematic here.

If you have problems with popping, noise or poor performance, enable the "Use Software" option ============================================= CARD: Any On-Board Sound Chip DO: For best performance, upgrade to a good-quality stand-alone sound card. SETTINGS: SOAF Options: Disable "Alternate Sound Cache" Enable "Use Software" Disable "Use EAX" DXDIAG: Hardware Acceleration Slider (Far Right - ON) ISSUES: Almost universally poor performance with 3D sound. ============================================= 5 The Sum of All Fears Internal Editor

The Sum of All Fears Internal Editor (SOAFIE.exe) is an *unsupported* tool. There is no official technical support available. The user community is the best place to seek further help. The Sum of All Fears Internal Editor is the program used by the Red Storm development team to make all the single and multiplayer missions in the game. We are providing it to you so that you can create new single and multiplayer missions for the game as well as modify the current missions. 6. Ubi Soft Technical Support Information

Before contacting Ubi Soft Entertainment's Technical Support Department, we recommend that you first read the Troubleshooting Document, the manual, as well as this readme file for answers to most common problems. For the most recent answers, browse through our FAQ listings, or search our support database at http://support.ubi.com. Here you will find the most recently updated information since the game's release. If you still need to contact Red Storm Technical Support, see the following ways of contacting us below: Please make sure that your computer meets the minimum system requirements, as our support representatives will be unable to assist customers whose computers do not meet these criteria. Whenever you contact the Technical Support Department, please include the following information: Complete Product Title (including version number) Exact error message reported (if any) and a brief description of the problem you're encountering Processor speed and manufacturer Amount of RAM CD-ROM or DVD-ROM drive Sound Card Video and/or 3D accelerator card

Operating system

Contact us over the Internet: Our website contains the most up-to-date Technical Support information available including patches that can be downloaded free-of-charge. We update the Support pages on a daily basis so please check here first for solutions to your problems. http://support.ubi.com Contact us by E-Mail: For fastest response via email, please visit our website at: http://support.ubi.com From this site, you will be able to enter the Ubi Soft Solution Center where you can browse through our listings of Frequently Asked Questions (FAQ), search our database of known problems and solutions, or, for fastest email response, you can send in a request for personal assistance from a Technical Support Representative. Contact us by Phone: You can also contact us by phone by calling (919) 460-9778. Note that this number is for technical assistance only. No hints and tips will be given out over the Technical Support line. When calling our Technical Support line, please make sure you are in front of your computer and have all the necessary information as listed above at hand. Be advised that our Support representatives are available to help you Monday - Friday from 9 a.m. - 9 p.m. (Eastern Standard Time). Ubi Soft Entertainment's Tips Line All the hints, tricks and cheats you'll ever need! If you're under 18 years of age, please have your parents' permission before calling. Note that only touch-tone phones may access this service. (900) 288-2583 (CLUE). $.95 per minute Contact us by Standard Mail: If all else fails, you can write us at: Red Storm Entertainment 2000 Aerial Center Suite 110 Morrisville, NC 27560 Attn: Customer Support Please do not send any game returns directly to Red Storm or Ubi Soft as it is our policy that game returns must be dealt with by the retailer or online site where you purchased the product. -------------------------------------------------------------------------

(c)2002 Red Storm Entertainment, Inc. Red Storm, Red Storm Entertainment and the Red Storm Entertainment logo are trademarks of Red Storm Entertainment, Inc. Red Storm Entertainment, Inc. is a Ubi Soft Entertainment company. The Sum of All Fears is a trademark of Rubicon, Inc., under license to Ubi Soft Entertainment. All rights reserved. served.