SHIRLEY E.

GROSPE
1661 D. Benito Street Brgy. Carmona, Makati City Mobile No.: 0932-8491774 E-mail Address: segrospe@yahoo.com
PROFESSIONAL QUALIFICATIONS/SUMMARY Dynamic and result oriented professional with good track record in administrative, general office and executive support jobs. Had worked in three 5-star hotels holding the position of Executive Secretary to the VP-Operations and General Manager and with the Bank of the Philippine Islands (BPI), one of the major universal/commercial banks in the country, as an Administrative Assistant/Board Staff under the Office of the Corporate Secretary for 12 years and played a significant role in BPIs merger with and acquisition of other banks and insurance companies, listing of BPI shares with the different regulatory agencies for banks during declaration and distribution of stock dividends and payment of cash dividends to stockholders. Had also performed secretariat works for the Board of Directors and various Board Committees of BPIs insurance companies and accomplished reportorial requirements of regulatory agencies for banks and insurance companies. Experienced is customer service, purchasing and canvassing of merchandise. Proficient in MS Office (Word, Excel, Powepoint), Microsoft Outlook and Lotus Notes email systems. Astoria Plaza Hotel - A Genesis Hotel 15 J. Escriva Drive, Ortigas Business District, Pasig City Executive Secretary to the VP-Operations Best Western Premier F1 Hotel 32nd Street, Bonifacio Global City Taguig, Metro Manila Midas Hotel and Casino - A Genesis Hotel 2702 Roxas Boulevard, Pasay City Executive Secretary to the General Manager Design 360 LLC Sheik Zayed Road, Dubai, U.A.E. Executive Secretary to the General Manager May 2011 - October 2011

November 2010 - April 2011

December 2009 - November 2010

August 2008 - February 2009

Provides effective secretarial and administrative duties such as, but not limited to, the following:

Inform the VP-Operations/General Manager on a daily basis of the most pressing and serious issues that have to be given priority and solved; Ensure that routine jobs are carried out smoothly without supervision; Handle confidential information with utmost care and discretion; Screen incoming calls for the VP-Operations/General Manager; Manage the VP-Operations/General Managers calendar, organize and coordinate meetings; Handle travel arrangements and flight bookings; Route emails, calls and inquiries for efficient and effective handling; Coordinate the flow of information both internally and externally;

 Take care of paper works, manage incoming and outgoing documents, prepare inter-office memorandum and distribute to the concerned departments and external correspondences; Maintain an efficient filing and trace system; Prepare and issue checks for bills payments and handles various bank transactions; Coordinate monthly departmental reports and ensure reporting deadlines are met; Attend Operations Meeting and Department Heads meetings, transcribe minutes of meetings for review and approval of the General Manager then distribute to all Department Heads; Other duties as assigned. Bank of the Philippine Islands (BPI) Ayala Avenue corner Paseo de Roxas, Makati City Administrative Assistant Office of the Corporate Secretary October 1996 - June 20, 2008

Assisted the Banks Corporate Secretary in the Stockholders Meetings of BPI, which includes the following: Prepare Information Statement for submission to the Securities and Exchange Commission and to be distributed to all the stockholders of BPI; Validate proxy forms, tabulate number of shares gathered through proxy forms prior to holding of actual stockholders meeting to ensure that there is a quorum; Prepare agenda and materials for the meeting and send respective copies to the members of the Board of Directors of BPI; Draft minutes of stockholders meetings;

Accomplished reports/disclosures to various regulatory agencies for banks and insurance companies such as the Bangko Sentral ng Pilipinas, Securities and Exchange Commission, Philippine Stock Exchange, Inc. and Insurance Commission; Handled listing of BPI shares with the Philippine Stock Exchange, Inc. and Securities and Exchange Commission with respect to issuance of new BPI shares covering declaration of stock dividends and grant of stock option plans to officers and employees of BPI; Handled the secretariat work for the Board of Directors (Board), Executive Committee and other Board Committees of various insurance companies of BPI, which includes setting-up meetings, ensure that materials for the meetings are complete and send respective copies of members of the Board and Committee Members; Prepared Board Resolutions, Secretarys Certificates and correspondences; Issuance and cancellation of stock certificates and recording of the same in the stock and transfer books of the different insurance companies; Kept corporate records and files of the various insurance companies, i.e., articles of incorporation, by-laws, minutes of meetings, communications, stock and transfer books, stock certificate booklets, list of stockholders, and other related files;

Assisted the different offices of the various insurance companies in their queries and requests and performed such other duties as may be assigned by the Corporate Secretary from time to time. Ayala Property Management Corporation 1996 Ayala Center, Makati City Administrative Assistant - Greenbelt Mall Administration Office May 1995 - July

Part of the group which is responsible in the accomplishment of the Greenbelt Mall administrative works and projects under the Commercial Centers Division; handled various administrative tasks and secretarial functions such as managing incoming and outgoing documents, handle telephone queries from mall tenants and clients, arranging meetings, update listing of mall tenants, organize the filing system, preparing correspondences and presentation materials. SM Supermarkets, Inc. Pasig City, Metro Manila Purchasing Staff - Purchasing Department Generated purchase orders; July 1993 - February 1995

Ascertained continued availability of merchandise (in the store and warehouse) taking into consideration time and cost; Maintained optimum level of merchandise possible for return to supplier and phase out due to slow turn over and minimal sales profit contribution; Kept abreast of market development, competition, promotion, product mix, turn over, new products, merchandising, supply condition and industry development; Negotiated with suppliers regarding terms, deals, discounts and promotional supports and canvassing of merchandise. EDUCATION Bachelor in Business Administration Major in Management - June 1989 to May 1993 Polytechnic University of the Philippines, Sta. Mesa, Manila PERSONAL DATA Date of Birth Place of Birth Civil Status Languages Spoken : : : : February 23, 1973 Guimba, Nueva Ecija Single Filipino and English

TRAININGS AND SEMINARS Customer Service Business Reports and Correspondence Writing Computer Literacy Program Fiesta Hotel System Training

CHARACTER REFERENCES CARLOS B. AQUINO Corporate Secretary Bank of the Philippine Islands 19th Floor, BPI Building Ayala Avenue corner Paseo de Roxas, Makati City Tel. No. 816-9423 RAQUEL P. MARASIGAN Director of Sales and Marketing Best Western A. Venue Suites. Tel. Nos: 4030888; 0917-8598590 MARY CLAIRE CASTAOS Purchasing Manager Acacia Grove Hotel Madrigal Business Park, Ayala Alabang, Muntinlupa Tel. Nos. 7202000; 0906-3087783