StepNex Services | Turning Concepts into Reality

Our mantra is to be flexible, innovative and proactive. Flexibility is our biggest virtue; to implement projects in record timeframes is a challenge we thrive on. A true One Stop Shopwhen a client comes here, they do not need to look further. We keep on adding to the range of exceptional services as per the clients requirements

Providing Excellence in Contact Centre | BPO | Design Studio |GIS Skill Development Centre | E-Business Solutions www.stepnexs.com info@stepnexs.com
Contact Centre | BPO | Design Studio |GIS | Skill Development Centre | EBusiness Solutions

StepNex Services | Turning Concepts into Reality

1| Company Profile
StepNex Services is international Information and Communication Technology (ICT) business entity, which specializes in providing complete ICT, based solutions. It offers a complete spectrum of services ranging from ITeS, Web & Business Solutions to e-government, Call Centre, Business Process Outsourcing (BPO) and Human Resource Development Services (HRDS) in the field of Information Technology. Organizations strength is the presence of highly qualified & experienced professionals who can sort out any problem in a very practical manner. Stepnex Services is able to provide Information technology enabled Services (ITeS) by building consistent flexible and cost-effective ICT infrastructure for any organization. The uniqueness of the organization is the assurance of innovation and quality while providing ICT and Contract Centre Solution within the specified budget. StepNex Services has got experience by working on some major domestic and international projects. The team of dynamic and ambitious professionals takes each project as a challenge, while ensuring timely delivery of services. StepNex is always in leading position regarding technological advancement.

CONTACT CENTER
StepNex Services is a versatile service provider specialized in providing superb quality contact centre services 24/7/365 including B2B and B2C services (Voice & Non-voice) both inbound and outbound. StepNex Services has the professional people with required expertise to cater the needs of the customers, whatever they are, including quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests. Medical services, telemarketing services, technical support, and first-level help desk support are our major client both nationally and internationally. Stepnex Services is providing the best services to its client to the ultimate level of their satisfaction by maintaining the quality of the services

Contact Centre | BPO | Design Studio |GIS | Skill Development Centre | EBusiness Solutions

StepNex Services | Turning Concepts into Reality

STEPN EX DESIGN STUDI O

Owing to the increasing need of specialized delivery of services, StepNex has established a Web Development and Design division as Stepnex Design Studio. This division is run in the supervision of the top names in the field of web design and development. It is a dynamic environment where the emphasis is on the quality and in the delivery of state of the art solutions, which confirms to the highest standards in the industry. Stepnex Services have expertise in the field of development of complex Database Applications, Budgeting systems, Medical Information Systems, Management Information Systems and Decision Support Systems-breaking new grounds in the field of Web design and development.

VISION & MISSION

OUR VISION IS OU R PA SSION
StepNex helps growing organizations by creating ICT & ITeS base solutions while combining traditional best practices with leading edge technologies. We are striving to keep on the cutting edge of technology while finding practical solutions for our respected clients.

WHO WE ARE
StepNex is a high end full service provider based in USA with its international presence in Pakistan. Our objective is to provide superior and world standard services for small to large corporate companies; offshore and local. Our team comprises of genius consultants, project managers, programmers, designers, and marketing executives- selectively chosen to lead our clients in their business ventures. We seize each new opportunity and leverage it to the enhancement of overall development procedures. Quality deliverables and customer satisfaction are not simply a result of our technological prowess. It is a culmination of years of mastering skills and working hand-in-hand with clients to maximize the investment in their business efforts. We believe in long term business relationship and client growth thats why our exceptional support is a key factor in our business approach. Our clients are for life time business.

Contact Centre | BPO | Design Studio |GIS | Skill Development Centre | EBusiness Solutions

StepNex Services | Turning Concepts into Reality

KEY FACTS ABOUT US

Apart from its core competency of customer service and telemarketing in the Call Center business, StepNex also offers consultancy, technical as well as operational, in the Call Center/BPO industry. It has implemented a number of campaigns for itself and for other Call Centers in Pakistan. It also provides Human Resource training from agent level to supervisory and management cadres. StepNex has developed a number of telecommunication configurations and distributed architecture in WAN and LAN cloud-based models and offers its services to assist and help other prospective clientele. In the training arena, StepNex is pleased to offers its open source Learning and Management System for enhanced training and learning through optimal utilization of technology and resources.

2| Expertise
TECHNICAL EX PERTISE
StepNex possess a dynamic team of individuals, well versed in providing a complete spectrum of services ranging from Financial Analysis, Institutional Development, Monitoring & Evaluation (M&E) Systems and Human Resource Development (HRD) to Business Process Outsourcing & Reengineering. Our strength is the presence of top consultants, Project Managers, System Architects, Database Designers, Solutions Developers, Network Administrators and Telemarketing gurus.

Contact Centre | BPO | Design Studio |GIS | Skill Development Centre | EBusiness Solutions

StepNex Services | Turning Concepts into Reality

Enterprise Resource Planning

StepNex Services has experience in implementing and providing technical expertise in enterprise resource planning systems. StepNex services will start providing SAP modular preparation and will also provide level 1 & Level 2 technical support services starting May 2012. StepNex Management has experience in implementing SAP in companies such as Saudi ARAMCO, Siemens Pakistan & IBM United States.

StepNex an IBM Business Partner

StepNex Services has joined hands with IBM Pakistan to ensure more outreach in KP

Contact Centre | BPO | Design Studio |GIS | Skill Development Centre | EBusiness Solutions

StepNex Services | Turning Concepts into Reality

3| Work Domain & Services

CON TACT CEN TER & BP O
Customer-Focused, Industry-Specific Contact Centre and Business Process Outsourcing Solutions are currently being provided for the following industries: Information and Communication Technology Financial Public Sector Transport Media and Entertainment Services FMCG Retail Utilities Communication Health Care Manufacturing We are industry specialists. StepNex Services has worked in-depth in these target markets. We have a clear understanding of these industries that allows us to focus exclusively on familiarizing ourselves with desired company and culture. Our speciality is to develop a program that delivers trustworthy customer services.

Contact Centre | BPO | Design Studio |GIS | Skill Development Centre | EBusiness Solutions

StepNex Services | Turning Concepts into Reality

EXPERIENCE & CLIEN TS

We are proud of our client portfolio that has given us the opportunity to become experts in diverse industries and segments ranging from ICT sector to Financial Institutions, Real Estate to FMCG, Government to Entertainment and Leisure; Community Service/Charities to tactical marketing etc. The multi-industry, multi-cultural experience has helped to retain and grow some of the biggest names in the world. The fact that our clients dont go anywhere; and keep on coming back for more speaks volumes about our customer centric TCE (Total Customer Experience) approach. Our team of functional and technical consultants works with clients to deliver unique solutions, customized to fit your organizational needs. From automated management techniques, covering a complete range of enterprise resources, StepNex provides a powerful decision support system. From analysing an organizations business processes to creating individual, stand-alone modules, our solutions are tailor-made to fit your needs and requirements.

E-BUSINESS SOLUTION S
Web presence has become of paramount importance for just any kind of enterprise. From having a strong corporate presence online, to providing actual services on the internet (ecommerce, extranets, supply chain management, customer care), the internet has developed into one of the most valuable channels of communication today. The combination of creative, functional and technical expertise that makes up StepNex, allows us to evaluate your problem from a complete perspective, and come up with ideal solution for your Internet needs.

SOFTWARE DEVELOPMENT SERVICES

StepNex provides a total service approach in building any software solution. We follow a software development methodology that is a recognized sequence of phases, tasks, decision points and supporting documentation, leading to the successful implementation of a system.

Contact Centre | BPO | Design Studio |GIS | Skill Development Centre | EBusiness Solutions

StepNex Services | Turning Concepts into Reality

HI-TECH IT TRAINING
As one of the premier IT Solutions Provider, StepNex has immense technical expertise available inhouse, supplemented by an impressive infrastructure. This provides the right mix for IT training to corporate and individual clients.

GEOGRAPHIC INFORMATI ON SYSTEM

Geographic information system is excellent system for planning & monitoring of resources mapping on coordinate systems, StepNex specialize in planning GIS system with geospatial analysis, time analysis and resource mapping

INTEGRATED WEB SOLUT ION

We help our clients develop effective web solutions that enable businesses achieve their online objectives and get the best Return on Investment (ROI). Our Integrated Web Solutions approach ensures timely and cost-effective results. We leverage the strength of latest technologies to provide our clients with solutions that seamlessly integrate into their business processes extend it to the Internet and beyond. StepNex provides requirements: 1. Web Development 2. Creative Web Design 3. Internet Marketing 4. Business Web Hosting the following web solutions to suit different

1. CR EATIVE WEB DESIG N

We identify the qualities that make your business unique and make them visible to your target market. Good design and marketing does more than please the eye - it brings results and instils customer's confidence in you. Our philosophy is to deliver websites that incorporate innovative design and clear, easy navigation with real world functionality and fast download times. Contact Centre | BPO | Design Studio |GIS | Skill Development Centre | EBusiness Solutions

By obtaining a comprehensive insight into our clients businesses we fully understand their online Reality objectives, allowing us to produce websites which exceed expectations and create new, or enhance existing channels to target markets. Our dedicated teams of web designers have

StepNex Services | Turning Concepts into

Contact Centre | BPO | Design Studio |GIS | Skill Development Centre | EBusiness Solutions

StepNex Services | Turning Concepts into Reality

Extensive experience in creating professional websites tailored to the specific needs of your company. Our Creative Web Design solutions include: 1. Corporate Website Design 2. Portal Website Design 3. CMS Template Design 4. EDM Template Design 5. Interactive Flash Animation (Website, Web Banners, E-cards) 6. Micro site

2. INTERNET E -MA IL & MARKETING

Our effortless Newsletter & E-Direct Mailers (eDM) marketing service! Import your mailing list in EXCEL and CSV format and detailed campaign report with open, link clicks, bounce and unsubscribe statistic

3. W EB HOST ING
The success of our Web Hosting service requires both experienced technical support and professional-class network infrastructure forming the secure, reliable and comprehensive web hosting solution. We help our customers and resellers develop and sustain a strong web and email infrastructure without having to invest heavily in hardware, software and IT staffing. Beyond fast speeds, amazing technology, and great uptime records, we realize that we should judge our success on how well we have supported our clients. We feel that it is what really matters the most in today's business. Your business hosting account with us will be a vital infrastructure for your business operation with our support team always ready to assist you. Our Business Web Hosting solutions include: 1. Shared Business Hosting 2. Business Reseller Hosting 3. Dedicated Business Managed Hosting Contact Centre | BPO | Design Studio |GIS | Skill Development Centre | EBusiness Solutions

4.Reality Dedicated Servers Leasing 5. Co-Location Services

StepNex Services | Turning Concepts into

Contact Centre | BPO | Design Studio |GIS | Skill Development Centre | EBusiness Solutions

StepNex Services | Turning Concepts into Reality

4.

SOCIAL NETW ORKI NG

Following the success of some of the most popular social networking websites MySpace, Face book, Tweeter, most organizations are looking into having their own private social network as a platform to promote and interact with their participants. Be it a fan club, organization intranet or special interest group, social networking features has proven to be effective in engaging constant user participation. Mechanics of our social networking portal: User registration and profiling Find friends and connect to them User and group photo galleries Private messaging system Online chat or instant messaging Send virtual gifts or nudges Privacy options for page access control Real time status updates (like Face book status) Activity stream Integration with blogs, videos, forums and online games

5.

MICRO SITE S

Micro sites, also known as a ministers or web lets, are small self-contained web sites that provide information, engage users and provide user interaction on one product, service or event. They can supplement your main website and make it easier for users to find your offerings. You have a new Product, Service or Event which requires a microsite with all or a combination of the following: Creative web design for the microsite Content management system if required Online feedback, survey or contest forms User registration, login and authentication Flash animated banners Mailing list system and email marketing Contact Centre | BPO | Design Studio |GIS | Skill Development Centre | EBusiness Solutions

Web 2.0 Social Media integration (Face book, Twitter, Google Maps, Blogs, YouTube) Reality Publicize your microsite with online ads served on our partner sites

StepNex Services | Turning Concepts into

Contact Centre | BPO | Design Studio |GIS | Skill Development Centre | EBusiness Solutions

StepNex Services | Turning Concepts into Reality

6. OPEN SO URCE C USTOMIZAT ION:

StepNex specializes in customizing open source CMSs like joomla! mambo, oscommerce, creloaded, magento, Zen cart, phpbb, wordpress, OSDate, gallery V2, dolphin, sugarCRM etc. We can customize any of these scripts for you and blend with your existing web site. We love to work with any open source scripts and are inspired by its philosophy. But we specifically love to work with Joomla! We are enamored by its powerful features, modularity and flexibility to use it as a platform to develop small information based content managed website to large portal with many complex and dynamic features that is also scalable and robust.

4| Portfolio
Contact Center-Call Center 1. Titan Telecom UK 2. Charter Telecom US 3. No. 7 E-Cigarettes US & UK 4. Elavon Merchant Solutions by Santander Bank UK 5. Several Data Entry Projects in collaboration with Socio-Engineering Consultants Other Company Names not listed due to privacy concerns of respective companies

6| Conta cts
Arif Khan Chief Executive Officer info@stepnexs.co m Aftab Mohammad Business Development Executive m.aftab@stepnexs.co m

Contact Centre | BPO | Design Studio |GIS | Skill Development Centre | EBusiness Solutions