Questionnaire Pizza Hut, currently operating in Pakistan, has a very good name for its taste and services

that it offers. But there is always a room for improvements! Our research aims to unveil the possible deficiencies pertaining to production and operations management approach adopted by Pizza Hut that can/are obstructing its profitable and smooth running business. Below are the questions that have been framed, keeping in mind the opportunities that this food chain can get benefit from, in order to retain and build its competitive advantage in the market. Age: Q.1 Do you think that Pizza Hut offers the best pizza in Pakistan? (a) Yes (b) No (c) No idea Q.2 Where did you hear about Pizza Hut from, for the first time? (a) Friends (b) From a local channel (c) Ads. In newspapers/ magazines (d) Just by chance Q.3 Do you think that Pizza Hut gives you an exceptional service? (a) Yes (b) No (c) At times Q.4 Do you visit Pizza Hut just for its brand name or the great taste that it provides you with? (a) Brand Name (b) I love the taste (c) Both Q.5 Are you satisfied with the prices of pizza there? (a) Yes completely (b) No (c) They should lower their prices. Q.6 Dont you think that pizzas offered by them are difficult to afford for an average person in Pakistan? (a) Agree (b) Disagree (c) No idea

Q.7 Do you really feel a sense of security while eating at any Pizza Huts outlet? (a) Yes definitely (b) Not always (c) No Q.7 Do you really find a good variety of pizzas at Pizza Hut? If no then what should they do in order to do so? (a)Yes (b)No . Q.8 Do you think that Pizza Hut offers the best home delivery service? (a) Yes (b) No (c) At times Q.9 Have you ever had a bad experience at Pizza Hut? Please share with us in two or three lines. (a) No (b) Yes

Q.10 How do you find the atmosphere at Pizza Hut? (a) Very comforting (b) Satisfactory (c) Dissatisfied. Why?............................................................................................................................. ..............................................................................................................................

Q.11 Is there any possibility that Bakewells or Rahats pizzas services can outperform or even compete with Pizza Huts taste? (a) Yes, 100% (b) Not at all (c) Not now but yes after some years. (d) Comments (if any) Q.12 Are you satisfied with the performance of their workforce? Do you think that they are properly trained and qualified? (a) Yes (b) No (c) Satisfactory Q.13 Do you visit Pizza Hut often? (a) Yes (b) Once in a month (c) At times Q.14 Please share with us any two best things about Pizza Hut?

Q.15 Any two recommendations for Pizza Hut?

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