Earth Info Samsung TV Makes A Strange Clicking Sound

Earth Info Samsung TV makes a strange clicking sound
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Samsung TV makes a strange clicking sound

My Samsung TV (52 LCD) started clicking several times before finally switching on after 30 seconds, this relay clicking gradually got worse each time I turned the set on. ( It turns out that this is quite a common problem with Samsung TVs of all sizes). The problem seems to start after the TV is a year or two old (normally outside guarantee) and sounds like a relay clicking on and off. Samsung deny there is a design problem, so I thought rather than spend money on an engineer, I would try and fix the problem myself.
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I thought the first place to look for a problem like this is in the power supply. I unscrewed the back cover of the TV (20 screws) Removed the metal cover of the power supply (4 screws)
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I carefully looked over the power supply looking for anything out of the ordinary, low and behold I could see a few capacitors (the cylindrical shaped components) that had raised tops. These raised tops are caused when the capacitor breaks down and forms hydrogen gas, if left, eventually the capacitors will blow, and hopefully the top will split open and release the gas pressure, if not, they may just explode.
Check out Capacitor Lab for more details on what to look for when a capacitor fails. I checked out the replacement cost of a new power supply board, I couldnt find the exact power supply online but this company has ones for smallers TV starting at around 160. So I was guessing it would be around 200 for a new one. Ouch, definately time to DIY. I decided to replace all the capacitors in the power supply, I guessed if some were bad, then probably Samsung use cheap or poorly designed capacitors and at some point the others would go bad too. and replacing all the capacitors wouldnt cost much more . Each Capacitor has 3 important values 1. The capacitance measured in F (micro farads) eg (1000F) 2. Voltage (eg 50V) 3. Temperature (eg 105C)
This particular Power Supply Unit (PSU) has 3 different types. 1000F 105C at 10V 1000F 105C at 25V 47uF 105C at 50V RS Components have a good selection, so I opted to buy from there. It cost about 12 including postage for a 5 pack of each of the capacitors. I took a few photos of the circuit board so I wouldnt forget what I was doing and set to work. I re-opened the TV, and completely removed the Power Supply Circuit Board, you need to remove several connectors, again, I took some photos just in case I couldnt work out where they all went when putting it back together. I made sure the Power Supply didnt have any residual power stored in the capacitors by unplugging the TV (whilst it was turned on) from the plug. This is very important as messing with a power supply even 30 minutes after it has been turned off can still give you a nasty shock. I then drew a simple diagram marking the polarity of each capacitor. To remove each capacitor takes a little time, you need to heat each pin using a soldering iron and whilst it is still molten pull or wiggle each leg out in turn. I found it easiest when I used the other leg as a pivot and rotate the capacitor around the fixed leg. Anyway once removed, you I used the de-solder pump to clean up any solder that was clogging up the hole and then I inserted a new capacitor (checking the values again) and making sure the polarity was same as the one I had just removed. turning the board over, I bent the pins a little, soldered the joints, and snipped off any left over wire.
I put the board back in and hey-presto it all worked beautifully. Job took about 2 hours in total and excluding tools 12 for the components and postage. [Added 21th May 2009] If you snap off the solder connector on the PCB when doing this replacement, it is worth noting that you can re-attach your component in another place as long as it is electrically equal. The Red Line in the diagram below shows where an existing component was, this component could then be resoldered into any of the positions marked in green. But in the case of a capacitor which has + positive and negative legs, you must make sure that the leg is re-attached to the same track, I have marked with a + plus sign which track it must be re-attached too.
[Added 7th Dec 2009]] After replacing the capacitors a few people are still having problems, it appears that this can be fixed by resetting the EPROM chip (apparently a simple matter of shorting two of the pins). http://www.tv.quuq.org/forum/index.php? topic=2377 and http://www.tv.quuq.org/forum/index.php? topic=1744.0 both detail the procedure, although it hasnt worked for everyone who tried it. (Thanks to Jason for these links)
[Added 10th March 2010] You are not alone, there have been almost 65,000 visits to this page in the last year. The answers to many of the questions people are asking are scattered through the previous comments, Most people with little experience have been successful in fixing their TVs although for a few, it didnt work, the symptoms were similar but cause was different. A few of the more recent comments reveal that people are becoming more successful with getting Samsung to repair their TVs, its definitely worth trying before you launch into a self fix. [Added 28th June 2010] Before attempting repairs yourself it is probably worth trying to see if Samsung will repair the TV for you, Samsung seem to now accept (unofficially at least ) that there is a defect in these capacitors, and in an increasing number of cases will send out an engineer to fix them. Skim through the comments below to get more info.. A polite but assertive approach seems to yield best results, remember they are in the wrong and there is plenty of consumer law in most countries covering their liabilites and responsibilities. If you fail to get Samsung to repair it, 100s of people have had success with the replacement fix I describe above, a few of the failures are probably due to similar symptoms but a different fault. Again if you are unsure read some of the 100s of comments below [Added 25th February 2012] **** Samsung has settled a Class Action Law Suit (in the U.S.) http://www.samsung.com/us/capacitorsettlem ent/ ***** If this has been useful to you, and you would like to buy me a coffee, or help towards my monthly server costs please click here to make a donation via paypal.
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April 22nd, 2009 | Tags: samsung tv repair | Category: How-to | 1617 comments
1,617 comments to Samsung TV makes a strange clicking sound

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Teddy
February 21st, 2012 at 3:46 am
Just spoke with Sherlyn from Chat Live. Her first suggestion was to unplug from surge protector and plug straight into the wall. Tested it 5x and it worked perfectly everytime.
February 22nd, 2012 at 5:45 pm Hello all I too have a samsung TV that will not turn on and clicks, does anybody know the actual samsung contact number that I would need to contact the correct people to discuss this and get it sorted? Many Thanks if you can help
Brian
February 24th, 2012 at 7:42 pm Update from my previous post on 19th Feb Getting my TV fixed FOC by Samsung, its 18 months old. Kicked off when they said I had to pay to get it fixed now getting it done free! engineer booked for Monday 27th.
Jon
February 24th, 2012 at 7:48 pm Brian, the number for Samsung is 08457267864.I think its option 1 for Audio visual support, if you dont get anywhere phone the same number and select option 6 which is customer services. Dont give up. Ive got a engineer coming monday to fix my 18month old tv free.
Jon
Al
February 24th, 2012 at 7:49 pm There is a class action suit settlement. See http://www.samsung.com/us/capacitorsettleme nt/ . I recently got rid of my Samdung, but I plan to file a claim since I ended having to do the repair on my TV, and my inlaws, by myself. I still plan on never buying another Samdung product, but at least I will get something for all the grief I put up with. I suggest if you plan on filing a claim, do it sooner than later.
February 25th, 2012 at 3:06 am Further to my message of 12 February, 2012, Television was collected a week after reporting problem to Samsung by Samsungs preferred repairers here in Western Australia. One week later, after not hearing anything, I telephoned them asking when I can expect it back and what was the problem. The problem was..capacitors, in fact the whole power board..what a surprise (not). They have had to order the part in and it wont be ready for,
Jane
perhaps, a week. Without a tv for about three weeks. Dont ever buy a Samsung TV and, if you do, ALWAYS purchase an extended warranty. They are very unhelpful here in Australia. To all those lucky people who had technicians come out and wonderful Samsung responses, what countries are you in?
February 27th, 2012 at 2:05 pm Thanks to the advice on this thread, I contacted Samsung custmer service by email. They aranged for a local engineer to attend and he replaced four faulty capacitors, with Samsung picking up all costs!
John
February 27th, 2012 at 2:09 pm Thanks to the advice on this thread, I contacted Samsung custmer service by email. They aranged for a local engineer to attend and he replaced four faulty capacitors, with Samsung picking up all costs! I should have mentioned, Im in the UK and the TV was an LE40F86BDX, bought in March 2008, so out of warranty. Samung customer service acknowledged a known Capacitor fault and arranged the repair, on the proviso that the fauilt was with the capacitors.
John
Jeajenjeo
February 27th, 2012 at 8:47 pm Samsung bad plasma tv. Does anyone have customer service in the us for me to call them up
March 4th, 2012 at 10:17 pm This morning, when I turned the my LN52A650, it started clicking! I had no idea what was happening, so I unplugged it and looked up samsung tv clicking and found this site. Read the bottom about the settlement and my TV fit every criteria. I called the number on the settlement website and theyre going to repair it free of charge! I bought it April 2008, and after almost 4 years of heavy, flawless use, this issue popped up. Im unhappy the issue popped up, but Im very pleased the Samsung is going to fix it for free! Thanks for the link to the settlement! FYI, I believe the US number is 1-800-samsung.
Alex
Roger wilds
March 7th, 2012 at 12:02 pm Had the problem of my TV not coming on .It would take up to 15 minutes then suddenly burst into life. I looked on the
Internet and I was not alone this seemed to be quite common.I contacted SAmsung direct and they took all the details os my 40 inch LCD and my address and phone number . Said they would fix the problem free of charge (the TV is 4years old) true to their word an agent called me the same day and the TV was fixed the next. No Charge.Fantastic service WELL DONE SAMSUNG GREAT SERVICE!!!?
March 13th, 2012 at 5:30 pm Hi all those that forwarded me the links and information, I was able to get hold of them and fair enough my 4yr TV was picked up and fixed in a couple of days Thanks again all :X
Brian Sparkes
March 20th, 2012 at 7:13 pm A year ago I had a long, running battle (documented in these pages) with Samsung to get my 42 plasma fixed when it developed the dreaded clicking malfunction. After two months and three trips to their local authorised service agent it was fixed at no cost to myself. A couple of weeks ago it started doing it again. Armed with all my previous experience I managed to deflect the call-centre clones who tried to fob me off with the usual out of warranty scenario, especially when I could quote them a reference number. Unlike previously, this time they did admit that some models had faulty capacitors that caused the clicking sound. However, they told me that the repairs they had carried out were only guaranteed for 3 months. After several phone calls and much protesting, I actually received a call from someone who actually seemed to hold a responsible role and said they would refund me the cost of the TV, less depreciation, and take away the defective TV. This was over a week ago and the actual paperwork has yet to arrive, despite their assurance that it had been posted. I consider this something of a result as they didnt offer me a replacement set and I can now get a new TV of a more reliable brand. Thanks to Earth Info for highlighting this problem and also for informing me of my rights as a consumer, which I now use on occasions when manufacturers try to skirt their responsibilities of supplying quality products.
Krisht
James
March 20th, 2012 at 7:17 pm One of my four samsung tvs started this. Samsung is on their way out to fix it for free!
Andrew
March 21st, 2012 at 4:20 pm Thank you for the post and information.
Have managed to contact Samsung UK and they are willing to fix the capacitor issue on a 3 yrs old LE40 model via VisualFX within 3 days.
March 27th, 2012 at 9:39 pm I have also just encountered this same problem on my Samsung 40 which I purchased in June2008. I decided to send a polite email to Samsung asking for their support and help.I have to say their response has been nothing short of fantastic and extremely prompt.In less than 3 days I have had 3 emails from them and they have arranged for my TV to be collected tomorrow and taken for repair all free of charge.I have not met such good customer service for a very long time. Well done Samsung!!
Martin
Sandro
on. I will call Sansung customer service in Canada and hope to get this fixed. I will let you know my results. Thanks.
March 29th, 2012 at 5:21 pm Hello everyone, I have 2008 52 Sansung LCD TV which just started a few days ago clicking when turning
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