Welcome to Tikona Broadband Experience!

Installation Process Authorised Tikona Engineers are trained to complete Installation at your Home in 2 Hrs approx. and give You best service experience. This requires your co-operation and includes the following activities: 1. Firm installation of Radio CPE with bracket on Roof-Top or Balcony 2. Drilling to bring in Ethernet cable from CPE to inside of your premises 3. CPE antenna alignment for best results 4. Validation of installation via automated tests at Tikona Central Test Unit (CTU) 5. Connecting your Computer and installation of Tikona Connect Software and settings. 6. Final testing and user demonstrations 7. Installation of any optional VAS services such as Wi-Fi, antivirus etc, if ordered 8. User training on Tikona Self care features including on-line payments of Rs.1 . 9. Collection of Address verification & Personal id verification documents in compliance to Govt. Regulations & Tikona security guidelines 10. Obtaining your Sign-Off on Work-Order Tikona @ll Home Wi-Fi installation Optional In-home Wi-Fi Service thru managed Tikona Wi-Fi CPE This is an optional service upon payment of one time service fee of Rs 1500 per CPE. This unique service offers following benefits: Use of Wi-Fi on Laptops , I-Pad, Tablet, Smartphone Etc. 802.1x centralized authentication as per security and regulatory requirements WPA2 encryption Managed service with Tech-support Tikona Self Care ( https://selfcare.tikona.in ) This user-friendly portal offers following On-line support and features: Your bills and payment summary Detailed Printable bill view last 4 months Payment via Net-banking (19 banks) Payment via Credit card Cash Payment via e-voucher Account and service profile details Sessions history and usage details Complaint history and status Contact us

Self Service via SMS From your registered mobile phone Send SMS to 5676708 BILLINFO <User id> : to get latest outstanding RSTPWD <User id> : to reset your password

Login Page & Alerts You can also login and Logout thru

https://login.tikona.in
Login page displays useful messages and alerts including bill dispatch, payment outstanding, due date reminder, overdue Payment etc .The messages are updated daily. Tikona Connect Software Tikona Connect Software shall be installed on your Windows ( XP, Vista , 2000 or Win 7 ) computers to automatically configure and connect to Tikona Service . This software also provides quick diagnostics and repair. You can download this Software anytime from www.tikona.in ->Products & Services ->For Homes->Tikona Care - > Tikona Connect Security Never disclose or share your Password to anyone. Use virtual Keyboard for Login Password . Keep you Antivirus Software enabled and updated.

Configure Wi-Fi on Mobile Internet Devices If you have subscribed to Tikona Wi-Fi service, you can enjoy broadband Wi-Fi experience on your mobile Internet devices including I-Pads, Tablets and Smart-phones (OS: Android/Blackberry/iOS/Symbian/Linux).You can configure your device with following technical Settings: SSID/Network Name: Security : EAP method : Phase 2 auth. : User Certificate : Password : tikonawifi 802.1x EAP PEAP MSCHAPV2 Your Tikona User id Your tikona password

For Prompt Technical Support & Customer Care Call : 1-800-20-94276

Refer to your Smartphone/Tablets User manual for detailed instructions. If you require Client Security certificate Download from www.tikona.in ->Products & Services ->For Homes->Tikona Care - > Tikona Uni-Fi Certificate.

e-Mail : Customercare@tikona.in (Please do not call engineers directly)

Tikona Proprietary. For Guidance only. Subject to Terms and conditions available on www.tikona.in