TECHNICAL NOTE EtherNet/IP Communication Products Listed Below

Date: July 2006 Dear Rockwell Automation Customer, The purpose of this Technical Note is to inform you of a functional issue that exists with the following Rockwell Automation products:

Product Name ControlLogix EtherNet/IP Bridge Module EtherNet/IP Communication Daughtercard CompactLogix Controller CompactLogix Controller FLEX I/O EtherNet/IP Adapter Module DriveLogix5730 Embedded Ethernet Card EtherNet/IP 10/100 Module This Note explains the functional issue.

Catalog Number 1756-ENBT 1788-ENBT 1769-L35E 1769-L32E 1794-AENT

Firmware Revision(s) 1.x and 2.x 1.x 12.x and 13.x 13.x 1.x and 2.x

20D-DL2-ENET0 1.x TC-CEN021 1.x

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- Issue Description With the EtherNet/IP products listed above, hereafter referred to as the EtherNet/IP products, the following functional issue exists: Functional Issue Ethernet Communication Temporarily Stops IMPORTANT The functional issue described in this Technical Note only affects the EtherNet/IP products if they have been operating continuously for 825 days (i.e., 2.25 years). Each time power is cycled to the EtherNet/IP products, or they are reset, the count toward 825 days of continuous operation returns to 0. When the EtherNet/IP products operate continuously for over 825 days, the products stop responding to Ethernet TCP/IP packets for 20 minutes. The EtherNet/IP products return to normal operation after 20 minutes have elapsed. During the interruption, class 1 connections are also closed. The results of this issue are functionally equivalent to disconnecting the Ethernet cable from the EtherNet/IP products. If you cycle power to, or reset, the EtherNet/IP products during the 20-minute period where normal operations have stopped, the products return them to normal operation. To avoid this issue, upgrade the firmware on the EtherNet/IP products to the versions listed later in this Technical Note. -Temporary WorkaroundCycle power to, or reset, the EtherNet/IP products before 825 days of continuous operation to temporarily workaround the functional issue described in this note. In redundant systems with 1756-ENBT, initiate a commanded switchover (i.e., manual switchover) twice to reset both racks of communication modules.

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- Product Identification Products affected by this Technical Note include: Product Name ControlLogix EtherNet/IP Bridge Module EtherNet/IP Communication Daughtercard CompactLogix Controller CompactLogix Controller FLEX I/O EtherNet/IP Adapter Module DriveLogix5730 Embedded Ethernet Card EtherNet/IP 10/100 Module Catalog Number 1756-ENBT 1788-ENBT 1769-L35E 1769-L32E 1794-AENT Firmware Revision(s) 1.x and 2.x 1.x Dates Product Shipped: May 2001 September 2002

12.x and 13.x August 2003 to June 2005 13.x 1.x and 2.x April 2004 to June 2005 August 2001 to present July 204 April 2003

20D-DL2-ENET0 1.x TC-CEN021 1.x

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Issue Correction

The functional issue described above has been corrected in the following versions of the EtherNet/IP products: Product Name ControlLogix EtherNet/IP Bridge Module EtherNet/IP Communication Daughtercard CompactLogix Controller CompactLogix Controller FLEX I/O EtherNet/IP Adapter Module DriveLogix5730 Embedded Ethernet Card EtherNet/IP 10/100 Module Catalog Number 1756-ENBT 1788-ENBT 1769-L35E 1769-L32E 1794-AENT 20D-DL2-ENET0 TC-CEN021 Firmware Revision(s) 3.x and above 2.x and above Available 15.x and above 15.x and above 3.x and above 2.x and above Available 3.x and above September 2006 Firmware Availability Date:

You must upgrade the firmware for your product to eliminate the functional issue described in this Technical Note. - Corrective Action Customers should take the following actions: Confirm that you have the affected products. If you have an affected module and want to avoid this issue, you must perform the upgrade to the appropriate firmware version listed above. Immediately contact your local Rockwell Automation Sales and Support office to determine the appropriate course of action. Together, you and the local office will determine the correction for your situation.

If you require any further technical assistance, contact Rockwell Automation Technical Support (440-646-3223 or RACleAskTheExpert@ra.rockwell.com) or your local Rockwell Automation Sales and Support office.