H4034 HOSPITALITY SUPERVISION TEAM SCAVENGER HUNT

TABLE OF CONTENT

NO.

CONTENT

PAGE

INTRODUCTION

1-4

CONTENT

5-6

CONCLUSION

REFERENCE

LIST OF ATTACHMENT

H4034 HOSPITALITY SUPERVISION TEAM SCAVENGER HUNT

INTRODUCTION

Group come in many forms, shapes and sizes. Most managers belong to several different groups at the time , some at work , some at community , some formally organized , and some informal and social in nature . The most basic way of identifying types of groups is to distinguish between : Formal groups Informal groups

FORMAL GROUPS
The major purpose of formal group is to perform specific tasks and achieve specific objectives defined by the organization. The most common type of formal work group consists to individuals cooperating under the direction of a leader. Examples of formal groups are departments, project group, committees and boards of directors. Formal groups are created by the organization and intentionally designed to direct members toward some important organizational goal. Formal organizational group also may be formed around some specific task.

H4034 HOSPITALITY SUPERVISION TEAM SCAVENGER HUNT

Communication
Importance of Effective Communication Skills

Effective communication skills empower an individual to inspire and influence others in order to reach the desired outcome, no matter how difficult the situation may appear to be. Effective communication skills combined with appropriate body language can help anyone in leaving a mark behind with each interaction he/she has.

Effective Communication Skills and the Team

Most organizations, now, work on different projects simultaneously with separate teams allocated to each project. Depending on the project size and scope these teams can be small or large. Irrespective of the number of employees in a team, it is essential that every member of a team understands and shares relevant information related to the project. It is also important that they have a clear picture of their roles and responsibilities with respect to the project and deliver accordingly. Thus, in order to ensure a successful project execution, it is important that the team members share a healthy relationship based on trust, confidence and mutual understanding. All this is possible only when a team develops and practices effective communication skills.

H4034 HOSPITALITY SUPERVISION TEAM SCAVENGER HUNT

How to Develop Effective Team Communication Skills

Developing effective communication skills within the team can be done easily by adding some basic manners, professional etiquettes and keeping an open mind.

Follow the tips given below and start practicing them within your team:

Always respect all your fellow team members. Ensure whether all the team members understand the project requirements and know the project targets.

Organize regular team meetings to understand the doubts and queries of every team member and provide solutions accordingly.

Keep every team member informed with the latest project updates or project issues. Define the role and responsibility of every team member clearly to avoid confusion or un-necessary re-work.

When in a meeting or discussion, let every one have their turn to speak and suggest. It is of no use if you alone keep talking and ignore what others have to say. Listen to others opinions and use their suggestions if found to be effective. Listening plays a significant role in effective communication. Repeat others words to acknowledge their point of views.

Ask for feedbacks and suggestions from your team members. Always speak in a clear and slow manner. Give sound and logical reasoning to your opinions.

Always be polite in your way of speaking and behavior. Using rude tone or body language may bring upon negative feelings among the team members.

Clear out personal differences and misunderstandings by speaking it out with the concerned person

Avoid using unpleasant words, expressions, giving out sensitive and confidential information while using the above modes of communication.

Display acknowledgement and appreciation through face to face interaction or electronic modes when a team member performs well. Just a pat on the back, a warm handshake or two lines of an appreciation mail can have a great impact to motivate a team member.

H4034 HOSPITALITY SUPERVISION TEAM SCAVENGER HUNT

When appreciated or praised, thank the person in a polite and sophisticated manner. Avoid continuous rejoicing about your personal success. This might create an uncomfortable situation for your other team members.

Always have a friendly attitude towards each other. Help others in need and you will get back others help when you require the same.

Deal with tense situations with a calm mind. If words of any team member make you angry try to keep a cool head and put your point forward. Avoid using harsh words in return.

Avoid blaming others continuously when any work is not done. Instead, try to find out the root cause and see to it that it is not repeated in future.

Find out if any team member is facing any problem and have a discussion with him/her to address the issue. Speaking and constant interaction with each other always help in developing a healthy team spirit.

H4034 HOSPITALITY SUPERVISION TEAM SCAVENGER HUNT

CONTENT

Team Conflict
Conflicts may be caused by differing goals, values or perceptions of the team members. Conflict in teams is a significant contributor to poor performance, but seldom is it dealt with effectively. This section will help with a basic understanding of conflict and how to deal with it. Conflict is disagreement that has elevated to an emotional level. Conflict interrupts the normal work activity by distracting team members, undermining team spirit and, ultimately, loyalty. This is not the kind of environment that allows a team to perform at its best. There are three common type of symptoms:

Team members persist in arguing the same points. When the team reaches impasse, talks gets personal. Accusations may be spoken out loud, and members may speculate privately about one anothers motives.

Once negative attributions take hold, emotions flare and progress halts.

Here are the type of conflict :

Cognitive - conflict aimed at issues, ideas, principles, or process Affective - conflict aimed at people, emotions, or values

H4034 HOSPITALITY SUPERVISION TEAM SCAVENGER HUNT

Constructive conflicts exists when 1. People change and grow personally from the conflict 2. The conflict results in a solution to a problem 3. It increase involvement of everyone affected by the conflict 4. It builds cohesiveness among the members of the team Destructive conflicts exists when

1. No decision is reached and problem still exists

2. It diverts energy away from more value-add activities 3. It destroys the morale of the team members 4. It polarizes or divides the team

How to Overcome Team Conflict

By Lane Cummings, eHow Contributor In every relationship, there is going to be conflict occasionally. This is especially true when it comes to teams who work together. And just like in romantic relationships or friendships, when you address the problem head on and work to solve it with an open exchange of ideas, the rapport becomes stronger. This can be incredibly powerful in a working relationship as it builds trust and communication skills.

Instructions 1. Call a meeting to address the problem. State the issues of the conflict in simple language and neutral tones without apportioning blame to anyone. 2. Ask others on the team for their opinions and encourage dialogue and discussion. Give signals that you are actively listening. 3. Express your opinion and how you view the problem after everyone else has spoken. Accept responsibility for any contribution you may have made to the conflict.

H4034 HOSPITALITY SUPERVISION TEAM SCAVENGER HUNT 4. Offer suggestions on methods to solve the problem and ask for feedback. Once a decision is reached, make sure everyone is comfortable with it. 5. Hold an informal meeting at a later date to discuss everyone's thoughts and opinions after the fact. Discuss how such a conflict can be avoided in the future.

H4034 HOSPITALITY SUPERVISION TEAM SCAVENGER HUNT

CONCLUSION

We are very thankfull because we could finished this assginment . During the course of completing this task, we doing some important things to make sure our team to be successful. 1) Team Assessment : Use this assessment to take a critical looks at your team. It should open productive conversation about your team and its direction and needs. 2) Goal Setting : Use this activity to focus your team goals and set a basis for directed action. 3) Clarifying Roles : This activity will help your team clarify the role of each individual team member. 4) Conflict Awareness : Manage team conflict before it escalates.

H4034 HOSPITALITY SUPERVISION TEAM SCAVENGER HUNT

REFERENCE

i.

Internet http://www.ehow.com/how_5953866_overcome-team-conflict.html http://www.pathways.cu.edu.eg/subpages/training_courses/teams/chapter2.ht m

ii.

Book Kerja Berpasukan ; Yeop Hussin Bidin ; 2006

H4034 HOSPITALITY SUPERVISION TEAM SCAVENGER HUNT

LIST OF ATTACHMENT

REMEMBER; Together Everyone Achieves More

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