Customer Survey: Laundry and Dry Cleaning

Q1 Please tell us your gender. Male Female

Q2 What best describes your stay in Vietnam? I am Vietnamese living in Ho Chi Minh I am an expat living in Vietnam I am a tourist/ on vacation I am Vietnamese not staying in Ho Chi Minh I am on a short term business trip Other

Q3 How many people are there in your household (staying with you)? (people staying with you could be family, friends etc) 0 - I stay alone 1 2 3 4 or more

Q4 In what industry are you currently employed, self-employed or own a business? Agriculture, forestry, fishing and hunting, and mining Construction Manufacturing Wholesale trade Retail trade Transportation Finance, insurance, real estate, rental, and leasing Professional, scientific, management, administrative, and waste management services Educational, health, and social services Arts, entertainment, recreation, accommodation, and food services Other services (except public administration) Public administration I am unemployed

Q5 How many employees work in your establishment? 1-4 5-9 10-19 20-49 50-99 100-249 259-499 500-999 1000 or more

Q6 What is your monthly income? under 3 million VND (under 150 USD) 3 million - 6 million VND (155 - 300 USD) 6.1 million - 9 million VND (305 - 450 USD) 9.1 million- 12 million VND (455 - 600 USD) more than 12 million VND (more than 600 USD)

Q7 Do you use laundry/dry cleaning services in Vietnam? Yes No

Q8 If no, why do you not use laundry services?

Q9 If yes, please enter the name of the laundry/dry cleaning provider(s) you use?

Q10 If you have a current laundry/dry cleaning service provider, how did you find this provider? Word of mouth, Referred to me by friends and family Near my home Near my workplace Internet Search Saw the name and contact details on Leaflet, Poster, Advertisement

Q11 If you use or were to use laundry/dry cleaning services how often would you use it per month? Less than Once a Month Once a Month 2-3 Times a Month Once a Week 2-3 Times a Week Daily

Q12 If you use or were to use laundry/dry cleaning services what would you use it for? (please tick or select all that apply) Uniforms and Office Wear (Other Formal Wear) Household linen (curtains, bedspreads, cushion cover etc) Party wear and Occasion Wear (Weddings, festivals etc) Other Clothing (casual wear, sports team jerseys etc)

Q13 If you use a laundry or dry cleaning service or if you are planning to use this type of service, what would be your monthly budget for this? under 30000 VND 30000 - 59999 VND 60000 - 90000 VND more than 90000 VND

Q14 If you are using or were to use a laundry/dry cleaning service provider, what are the attributes which help you decide the provider? Not at all Important Unimportan t Neither Important nor Unimportan t Important Extremely Important

Reputation/ Brand Image Price Quality of returned items Location Customer Service Attitude Referred to me (word of mouth) Employees should understand and speak English Opening hours Pickup/ Delivery services Laundry by kilo and not number of pieces

Q15 If you use a laundry or dry cleaning service or if you are planning to use this type of service, which other services would you find beneficial? (please select 1 or more)

 Tailoring Services (mending, stitching, adjustment etc) Household cleaning Services (window cleaning, floor cleaning, etc) Shoe Services (Shoe Repairs, Shoe Cleaning etc) Travel Services (Visa, Flight Tickets, Immigration etc) Photocopy, Fax, Telephone (international calling) Others

Q16 As you have selected "others" to the above question, please type the services are of interest to you.

Q17 Do you have a remuneration package from your employer which includes laundry services? Yes No

Q18 If laundry services were added to your remuneration package, would you find it beneficial? Yes No