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Contents
1. 2. 3. 4. 5. Summary ............................................................................................. 3 Key Business Areas for SMEs to Automate....................................... 3 Major Benefits of BPM for Small Businesses. ................................... 7 Making Business Processes Accessible : An SME Web Platform..... 8 Conclusion .......................................................................................... 8
w: www.claromentis.com t: +44 (0)1273 666 355 e: sales@claromentis.com Claromentis Ltd, Tower Point, 44 North Road, Brighton, East Sussex, BN1 1YR, UK
1. Summary
This short white paper considers the key business areas that SMEs often look to improve through business process automation, and discusses possible benefits. Experience suggests that successful business process management, through providing access to processes in the central web platform of the company provides considerable benefits, both in terms of convenience for the user and resulting impact of the processes on business efficiencies.
Operations
Products
Administration
Process Automation
Partners
Staff
w: www.claromentis.com t: +44 (0)1273 666 355 e: sales@claromentis.com Claromentis Ltd, Tower Point, 44 North Road, Brighton, East Sussex, BN1 1YR, UK
By using a plug-in the process is able to halt automated responses and create a CRM opportunity ready for a sales person to engage with. as soon as the prospect reacts to the process emails.
2.2 Administration
Examples : requesting a purchase order, project authorization. A significant number of administrative processes can be deployed efficiently through business process automation. A great many administrative processes take the form of an initial form based request, a series of notifications, status changes and routing decisions that conclude with an approved/rejected status and appropriate actions.
w: www.claromentis.com t: +44 (0)1273 666 355 e: sales@claromentis.com Claromentis Ltd, Tower Point, 44 North Road, Brighton, East Sussex, BN1 1YR, UK
Example benefit from automation An Engineering company was experiencing extreme frustration in the R&D department, since they frequently needed to place component orders with a range of suppliers many of them new to the business and the previous email based system of requesting authority from the accounts staff to place an order was often taking over two weeks two provide the purchase order. By implementing a transparent, single location business process with priorities, service level agreements, reports and statuses accounts and line managers were better able to respond and the average time for fulfillment was reduced extremely significantly. Real time status reports and filters showed the performance for all stakeholders. More importantly the impact on R&D was to remove frustrating delays in new product development and product improvements, which encouraged innovation and reduced cycle times.
preferred travel agent, the process for business travel requests can go through an internal approval process, and then on to actually make the travel bookings with the supplier. Example benefit from automation. Automating such a process allows for simple and pragmatic comparison of supplier efficiency. In order to review the performance of a chosen supplier, one Claromentis customer was easily able to allocate requests from one set of users to one supplier, and the remainder to the original supplier. The results after one month revealed a clear disparity between the two suppliers measured by the automatic business timers and status reports available in the tool. The company was then able to commit all the work to the better performer.
w: www.claromentis.com t: +44 (0)1273 666 355 e: sales@claromentis.com Claromentis Ltd, Tower Point, 44 North Road, Brighton, East Sussex, BN1 1YR, UK
Transparency With an automated process the current status of all requests and graphical dashboards can be made accessible in real time to any audience on the web platform. This increased awareness encourages contribution and escalation from a range of people who are motivated to increase the efficiency of the relevant task.
Notifications
Notifications proactively alert staff that their involvement in a process is required. From their point of view this is extremely efficient they do not need to periodically review queue requests but instead can rely on notifications to advise them that their involvement in a particular request is now required.
Service Level Agreements
By building in service level agreements through business timers companies can ensure that their overall productivity tasks are being met. Any requests that are about to breach a service level agreement for example outstanding by more than 3 hours are immediately allocated to relevant team leaders or managers to ensure compliance.
w: www.claromentis.com t: +44 (0)1273 666 355 e: sales@claromentis.com Claromentis Ltd, Tower Point, 44 North Road, Brighton, East Sussex, BN1 1YR, UK
Once the process is automated it becomes clear over time what the bottlenecks are, and resources can be efficiently assigned to make sure that the whole process continues to meet expectations.
Business processes are therefore made available as a seamless part of the digital workplace using single sign on and integrated permissions through menu systems, fast access icons, or from departmental/functional areas. Participation can be seamlessly requested through normal channels such as email , via notifications.
5. Conclusion
By deploying a web platform for the business that includes a BPM system SMEs make business process management improvements in 5 key areas. This is achieved with reasonable expense and with clearly quantifiable benefits in both efficiency and resource allocation.
w: www.claromentis.com t: +44 (0)1273 666 355 e: sales@claromentis.com Claromentis Ltd, Tower Point, 44 North Road, Brighton, East Sussex, BN1 1YR, UK