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No.:___________________________________________________________________ _____________________________________________________________________
Occupation: __________________________________________________________________
3. How much do you spend on average on mobile recharge/bill for a month? a. 0-100 b. 100-200 c. 200-500 d. >500, Please Specify __________________
4. Which service provider do you use other than Aircel? a. Aircel b. Airtel c. Vodafone d. Others Please specify __________________
5. Rank the following telecom service providers using a scale of 1 (for best) to 6 (for poor). a. BSNL b. Aircel c. Airtel d. Reliance e. Vodafone f. Tata Indicom ____ ____ ____ ____ ____ ____
6. What is the most attractive feature of the above service provider, you ranked as 1(best)? a. Network Coverage b. Call Charges c. Customer Support d. Availability (SIM Cards/ Recharge Coupons) e. Free Internet Applications like facebook etc. f. Others Specify ______________ 7. What is important, when you choose a service provider?
Attribute
Extremely Important
Very Important
Somewhat Important
a. b. c. d. e. f. g. h.
Connectivity Call Charges Internet/3G Services Customer Support Availability Brand Name Special Offers Cheap/ Free handset
8. Are you satisfied with your service provider? a. Extremely Satisfied b. Satisfied c. Somewhat Satisfied d. Dissatisfied e. Extremely Dissatisfied
9. How many times you have changed your number? a. Never b. 1-3 times c. 4-6 times d. Keep on changing
10. Are you planning to change your service provider without changing your number MNP? a. Yes b. No
11. If yes, which service provider you would most likely switch to? a. Aircel b. Airtel c. Vodafone d. BSNL e. Others Please Specify ______________
12. What made you to switch to another provider? a. Network Coverage b. Attractive Offers c. Low Tariff Plans d. Internet/3G Services e. Connectivity f. Others Please Specify ____________
_____________________________________________________________________
Occupation: __________________________________________________________________
1.What comes to your mind, when we say Aircel? a. Best Network Coverage b. Simple but attractive offers c. Service Leader d. Lower Rates e. MNP
2.Rank the following telecom service providers using a scale of 1 (for best) to 6 (for poor). a. BSNL b. Aircel c. Airtel d. Reliance e. Vodafone f. Tata Indicom ____ ____ ____ ____ ____ ____
4. For how long you have been using the same service provider? a. 6 months b. 1 year c. 2 Years d. More or less, Please specify_______________
5. Are you satisfied with Aircel? a. Extremely Satisfied b. Satisfied c. Somewhat Satisfied d. Dissatisfied e. Extremely Dissatisfied
6. How satisfied are you with the following characteristics of our product/service?
Characteristic
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
a. b.
c. d.
e.
Other services
7. Thinking of similar services offered by other companies, how would you rate our services offered to you? a. Excellent b. Good c. Fair d. Poor e. Very Poor
8.
Thinking of your most recent experience with service, where will you keep the following things?
Characteristic
Strongly agree
Somewhat agree
Somewhat disagree
Strongly disagree
a.
b.
c. d.
9. Have you or rather will you recommend our Brand Aircel to other customers? a. Surely b. Probably c. Not sure d. Probably not e. Definitely not