Leanne Grafton, SPHR

Leechburg, PA 15656 (724) 544-6994 diamondbacklee@comcast.net

H.R. GENERALIST with effective multilocation H.R. Management experience seeks long-term commitment with a solid, progressive organization Areas of expertise include:
Strategic Planning Recruitment/Retention Performance Management Employee Relations Compliance Unemployment Comp. Employee Development/Training Policy Development & Adherence Workers Compensation Admin.

Successful H.R. professional (SPHR) with broad-based and extensive Generalist experience. Heavy emphasis in Union/Management relations, including negotiating favorable collective bargaining agreements. Involved in a successful Union Avoidance campaign at The Bradley Center. Included strategic planning sessions with senior management and attendance at a 13-day NLRB hearing, including two days of personal testimony.

Experience
Human Resources Manager

Comcast Cable Technical Operations Center, Pittsburgh, PA

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- 5/2009 to 8/2011

Served as H.R. Business Partner for Technical Operations, Construction, Head End, Customer Lobby and Warehouse groups at the Pittsburgh and Coraopolis locations - Emphasis on employee relations and engagement - Investigation and resolution of employee issues - Supervisor coaching and mentoring - CredoSpeaks initiatives - Daily interactions with union representatives from Communication Workers of America Successful contract negotiations in 2009 and grievance processing - Contract interpretation and monitoring adherence - Workers compensation, LOA, and FMLA - Unemployment Compensation administration

Director of Human Resources

NCO Financial Systems - Outsourcing Solutions, Inc., Pittsburgh, PA

- 5/2007 to 5/2009

Performed management functions for a 650 seat Call Center. Supervisory coaching and mentoring, training and ensuring policy adherence Recruiting and new hire orientation Employee relations and follow-up Employee incentives and recognitions Administration of Unemployment Insurance and Workers Compensation Rebuilt a strategic partnership between H.R. and Operations Management Development and implementation of retention and recruitment action plans Improved efficiency in the Call Center
- 5/2006 to 4/2007

Senior Director of Human Resources

A Second Chance, Inc., Pittsburgh, PA

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This kinship foster care agency consisted of 210 full-time associates. Strategic planning Preparation for compliance review with PA Department of Welfare FMLA and LOA compliance monitoring Recruiting senior managers; supervisory training Supervision of three (3) H.R. associates Unemployment Compensation administration

Leanne Grafton, SPHR

Director of Human Resources

The Bradley Center, Pittsburgh, PA

- 2003 - 2006

Managed the H.R. function for a three-campus Social Service Agency with 525 employees. Supervisory training Employee relations Supervision of four (4) H.R. and two (2) administrative staff Coaching/counseling/mentoring of supervisors and managers Ensuring State/Federal regulatory compliance Development of H.R. departmental policy and procedures manual Restructuring of the H.R. department to offer on-site H.R. support at each campus Development and implementation of a performance management process to ensure compliance with JCAHO requirements Preparation and successful participation in DPW and JCAHO compliance audits Successful avoidance campaign with the SEIU

Human Resources Manager

Accredo Therapeutics, Warrendale, PA - 2002-2003

Left position within first several months to care for terminally ill parent

Human Resources Manager

Medco Health Solutions, N. Versailles, PA

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- 1996 to 2002

Managed the H.R. function for a Mail Service Pharmacy. Employee relations. Responsible for Union/Management relations. Supervised four (4) H.R. employees and two (2) receptionists. Successful management of 100% growth in pharmacy staff to 525 employees. Involved in strategic planning for business growth and procedural changes. Implementation of a one-to-one process for Supervisor to meet with all direct reports. Successful completion of two OFCCP audits. Negotiation of two favorable collective bargaining agreements. Maintenance of amicable Union/Management relationship (four grievances in five+ years). Implementation of a new hire orientation process.
- 1985 to 1992

H.R. Generalist

Pennex Products Co., Inc., Verona, PA

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Exposed to all aspects of Human Resources management for an 800+ employee manufacturer of privatelabel, over-the-counter pharmaceuticals; three-shifts. - Progressed from entry level HR Clerk to HR Manager during tenure with the company. Union / Management relations with United Steelworkers of America. - Training, employee relations and Benefits Administration. - Recruiting for all non-exempt and exempt positions, Workers Compensation, LOA, etc.

Education Society of Human Resources Management

SPHR Certification - 2008; recertified in 2011 Geneva College, Beaver Falls, PA B.S. degree in Human Resources Management - 1996 - GPA 3.97

Memberships
Society of Human Resource Management (SHRM) Pittsburgh Human Resources Association (PHRA)