Telephone/Walk-In Interview Guide

Applicant: Interviewer:

____________________________ ____________________________

Date: ________________________

Say: Thank you for your interest in our company. Do you have a moment for me to ask you a few questions? (Then ask the Preliminary Questions.) Preliminary Questions: 1. 2. How did you hear about this position? What do you know about the company? 2 Points. They have researched us through reading/the website 1 Point. They have talked with friends/colleagues 0 Points. They do not know anything; have not done research Say: We are a nationwide specialized buyer of distressed consumer debt, purchases Chapter 13 bankruptcies, telecommunications receivables, student loans, high loan-tovalue second mortgages, auto and mortgages deficiencies. We provide a full range of risk management and cash flow alternatives to consumer credit-granting industry. For more information, visit www.rcap.com and/or www.alegisgroup.com. Say: I would like to ask a few more specific questions about our work operations. (Then ask Knockout Questions) Knockout Questions: 1. Are you able to work Saturdays and between the hours of 8 a.m. 10 p.m.? 2. Are you comfortable working in a quota driven industry? 3. What is your minimum, non-negotiable salary requirement? 4. Are you comfortable working in an incentive environment? 5. Do you enjoy talking on the telephone? 6. Are you satisfied sitting at a desk behind a computer for the majority of your day? If the candidate answers no to any of these questions, say: Thank you so much for your time and interest. We do not currently have a position that is the right fit, but I have enjoyed speaking with you and encourage you to watch our website for new positions in the future.

If the candidate answers yes to all of the questions, evaluate the candidates phone voice and professionalism. Phone Voice & Professionalism: 1 2 3 4 5

If the score is less than 3, say: Thank you so much for your time and interest. We do not currently have a position that is the right fit, but I have enjoyed speaking with you and encourage you to watch our website for new positions in the future. If the score is 3 or greater say: Im enjoying talking with you. Do you have 10 more minutes to answer a few additional questions? Then ask Interview Questions Part I. Interview Questions Part 1: (Ask all questions listed) 1. What key accomplishments in your past suggest you are an excellent candidate for this job? Job Performance Answer: Looking for:

Rating:

2. What type of challenges do you most enjoy tackling at work? Give me 2 examples of challenging work situations. Explain why the situation was challenging for you and how you handled it Stress/Problem-Solving Answer: Looking for:

Rating:

3. What four or five things are most important to you in a work environment? Preferred Work Environment Answer: Looking for:

Rating:

Total Score (From Preliminary Section & Interview Questions Part 1): ___ 2

If the score is less than 11, say: Thank you so much for your time. Those are all of the questions that I have today. We will be contacting applicants within the next week to let them know the status of their application. If the score is more than 11, continue with Interview Questions Part II Interview Questions Part II: (Ask all questions listed) 1. What key factors accounts for your success? Strengths Answer: Looking for:

Rating:

2. What do you think employees need most from managers? Management Style Answer: Looking for:

Rating: 1 2 3 4 5 3. Who was the best boss you ever had? What were some of this persons key traits and characteristics? Preferred Management Style Answer: Looking for:

Rating: 1 2 3 4 5 4. Tell me about your educational background H.S., College, etc. If you could repeat your educational experience what would you do differently? Education Answer: Looking for:

Rating: 1 2 3 4 5 5. If you sense that you are not fitting in well with a group and are being treated like an outsider, what would do? Interpersonal Skills Answer: Looking for: 3

Rating: 1 2 3 4 5 6. Assume I have told you that I have interviewed three excellent candidates for this position and you are one of them. Convince me that you are the best candidate. Persuasiveness Answer: Looking for:

Rating:

Scenario: A. If a woman tells you that she recently got divorced and has three young kids and no money to pay. How would you respond? Answer: Looking for:

Rating:

B. A debtor tells you that the debt you are calling does not belong to him but he has no information to prove this. What would be the best way to handle this account? Answer: Looking for:

Rating:

7. What questions do you have for us? Answer: Looking for:

Rating:

Total Applicant Score: ________ If above _______, schedule the candidate for an in-office interview. If below _______, say Thank you so much for your time. Those are all of the questions that I have today. We will be contacting applicants within the next week to let them know the status of their application.

RECOMMENDATION: In-Office Interview Turndown Letter