COQ Questionnaire 2011

Name (Optional) : Organization Department Position Industry 1. : : : : [Please select] What is your perception regarding the term Quality?

2.

In your organization, does the term quality refer to the quality of products only? Yes No

3.

Quality is every departments responsibility. Agreed Disagreed Strongly agreed Strongly disagreed

4.

Quality is everyones responsibility. Agreed Disagreed Strongly agreed Strongly disagreed

5.

Have you implemented Quality Management System (QMS) in your organization? Yes No

6.

If no, then do you wish to implement QMS? Yes No

7.

If yes, then did you find the QMS helpful and effective in improving and optimizing your entire systems overall performance? Yes No

8.

Did you benchmark any organization for adopting and implementing QMS? Yes No

9.

In your organization, are improvements measured, reported and displayed? Yes No

10.

Are you an ISO certified company? What ISO standard(s) do you have? Yes No

11. If no, then do you wish to acquire ISO certification? What standard(s) will you go for and why? Yes No

12. Do you measure Cost of Quality (COQ) in particular? What COQ model do you follow to measure quality costs? Yes No

13. If no, then do you wish to measure quality costs? Yes No

14. Is your accounting system good enough to incorporate COQ? Yes No

Page 1 of 2

COQ Questionnaire 2011

15. If you have an effective and well-implemented QMS in place, do you think QM practices influence COQ trend positively? Yes No No influence at all Do not have QMS yet

16. Mention some COQ categories that you use or you will use.

17. Mention some COQ elements that you use or you will use.

18. What technique do you use (or you will use) to identify COQ elements? Please select as many as applicable. Benchmark elements Input/output analysis Brainstorming Nominal group technique Pareto analysis Fishbone diagram Any other

[Please specify]

19. Do you encounter problems in recording COQ? If yes, then state some of them.

20. Information regarding COQ measurements and trend: i) COQ is

% of [please select a baseline]

if you select others option above.

Please specify

ii) COQ [select one trend] from [Type a value] % to [Type a value] % in [Type a value] [select one]. iii) COQ calculations breakup: (for e.g. COQ = Prevention cost + Appraisal cost + Internal Failure cost + External failure cost) COQ =

Fill in the following if you use more than one baseline to measure COQ:
i) COQ is

% of [please select a baseline]

ii) COQ [select one trend] from [Type a value] % to [Type a value] % in [Type a value] [select one]. iii) COQ calculations breakup: (for e.g. COQ = Prevention cost + Appraisal cost + Internal Failure cost + External failure cost) COQ = 21. Discuss your ideas about COQ programme awareness in Pakistan.

Page 2 of 2