Principles of Management 1. a. b. c. d. e.

Management is: A single function A process established in the industrial age A constantly changing and dynamic function Easy Unmanageable

Answer- c 2. a. b. c. d. Top-level Managers are responsible for: Setting and guiding strategic objectives and direction Directly managing the individual business units and departments Both a and b None of these

Answer- a 3. a. b. c. d. Administration is concerned with: Enforcing policies Setting policies Direct management of people on the front-line All of the above

Answer- b 4. a. b. c. d. Which of the following is not considered one of the primary functions of management: Controlling Organizing Budgeting Directing

e.

Planning

Answer- c 5. a. b. c. d. e. Which of the following is not considered one of the managerial skills: Communication Skills Human Skills Technical skills Acting skills Political skills

Answer- d 6. Advantages of Bureaucracy include:

a. Division of work b. Hierarchy of authority c. Record keeping d. All of the above e. None of the above Answer- d 7. a. b. c. d. e. Levels of plans include all of the following except: Operational Tactical Standing Strategic Contingency

Answer- c 8. a. Factors affecting decision-making do not include: Language

b. c. d. e.

Prejudice Information Social influences Personal habits

Answer- a 9. a. b. c. d. e. Rational decision-making includes all of the following except: Clearly defining the problem Limit alternatives Relying on analytical tools Monitoring implementation Identifying variables

Answer- b 10. a. b. All plans used in an organization are single use plans. True False

Answer- b 11. Organization is necessary for more than one party to coordinate efforts and achieve common goals. a. b. True False

Answer- True 12. The idea that each person within an organization should report to one, and only one, boss is referred to as: a. unity of command b. lines of authority c. responsibility & authority

d. span of control Answer- a 13. a. b. Policies and objectives serve the same purpose in an organization. True False

Answer- b 14. a. b. Organizational structure is helpful in identifying levels of authority associated with job roles. True False

Answer- a 15. step? After the mission and objectives of an organization have been established, what is the next

a. delegate authority b. hire staff c. group and assign activities d. identification and grouping of activities Answer- d 16. . The organizational factor that focuses on understanding the impact of customers and economic conditions is known as: a. environment b. technology c. size d. life cycle Answer- a 17. Organizations that concentrate power and authority at the highest levels is known as:

a. decentralized

b. centralized c. adhocracy d. democracy Answer- b 18. When considering external sources of employees, organizations should include the following:

a. employee referrals b. college graduates c. retired people d. all of the above e. none of the above Answer- d 19. Formal leadership roles are founded in:

a. influence b. interpersonal abilities c. appointment d. will power Answer- c 20. a. b. c. d. e. Some barriers to communication include: Semantics Interpersonal Structural All of the above None of the above

Answer- d