6 new equipment.

He explained that notice for putting -off motors and light during the lunch break was meant to save power as there was shortage of power and this had nothing to do with the visits of the engineers. Regarding the cancellation of order, he agreed that one big order was likely to be cancelled due to some trouble at the buyers plant but the company had secured a much bigger order and that instead of lay- off, there would in fact be more recruitment. But all these could not convince the workers and after two days, the union gave notice to the production manager for one day protest strike. Questions : 1. Discuss the reasons for the problems that arose in the company. Advise the production manager how he should proceed in the matter. Why the company invited the engineers from a consultancy firm ? How did the production manger try to convince the workers ? Has he succeeded in his attempt ?

Register Number : Name of the Candidate :

2491
M.B.A.(Human Resource Management) DEGREE EXAMINATION, 2011
( FIRST YEAR ) ( PAPER - I )

110. PRINCIPLES OF MANAGEMENT May ] [ Time : 3 Hours Maximum : 75 Marks SECTION - A ( 5 3 =15)

Answer any FIVE questions. All questions carry equal marks. 1. Write short notes on : (a) Scientific management. (b) Organisation manual. (c) Charismatic authority. (d) Sociogram. Turn Over

2.

3.

4.

2 (e) Communication network. (f) Formal organisation. (g) Management by exception. (h) Policy making. SECTION - B ( 310 = 30)

Answer any THREE questions. All questions carry equal marks. 2. Explain the contributions of Elton Mayo. 3. Define planning. Differentiate between operational and strategic planning. 4. Analyse the principles of policy making. 5. Examine the factors determining delegation of authority. 6. Explain the objectives and process of MBO. SECTION - C ( 115= 15)

On getting this news of lower productivity and threat of strike, the production manager visited the plant and talked to the foreman and some of the senior workers. One of the office bearers of the union questioned angrily whether some of them were to be thrown out. The production manager was taken by surprise and asked the total situation right since the visits of outside engineers and notice of conserving power.He also told about the rumour of cancellation of a big order and consequently retrenchment of some of the workers. The production manger was taken aback and could not believe what the foreman was saying. He asked the foreman , but all this is not true; did you not tell the workers ? The foreman kept quiet. Later in the day, the production manager called a meeting of union office bearers alongwith some workers. He also invited the foreman to attend the meeting. In the meeting, the production manager informed about the objectives of the visits of outside engineers. He told that the engineers were invited to observe the existing machine layout and to draw plan for installing a Turn Over

Answer any ONE question. 7. Examine the significance of leadership in management. Also, explain the leadership styles.

4 last visit of these engineers, a notice was put on the board asking the workers to shut- off motors and lights during the lunch break. During the following week, a rumour spread that the company was not able to discharge its contractual commitments because of the technical defects in the plant. Therefore, a big order was likely to be cancelled resulting into closure of the plant for some time. This period became quite disturbed both for workers as well as for the foreman. Three workers made enquires on different occasions from the foreman about the reasons for the visits by the outside engineers. In fact, one of the workers put a question, Is there going to be lay-off in the plant? The foreman himself being ignorant in the matter had little to say. Thus rumours spread further about the likely lay-off and retrenchement of some workers. The workers, became nervous and productivity dropped. They approached their union leaders about the possible lay-off and retrenchment. The union leaders criticised the approach of the management and threatended with strike, if any workers was laid- off or retrenched.

3 8. Explain the principles of co-ordination. As a manager, how will you achieve effective co-ordination through various approaches ? 9. Describe the functions and qualities of a good supervisor. SECTION - D ( Compulsory) 10. Case Study : AUTOMOTIVE COMPONENTS LIMITED. Automotive Components Limited is a major manufacturer of automatic filters mostly used in automobiles of various types. It supplies filters directly to automobile manufacturers in bulk quantity besides supplying to the market for replacement. On one day, two engineers from a reputed engineering consultancy came. They inspected the production facilities and workshop. They came on the next two days also. During their visit, the atmosphere in the workshop was tense as the engineers made several enquires from the foreman of the workshop. Three days after the Turn Over ( 115 = 15)