A STUDY ON PERFORMANCE APPRAISAL SYSTEM AT MATRIX LABORATRIES LIMITED

A project report submitted to Gokaraju Rangaraju Institute of Engineering & Technology, Hyderabad

in partial fulfillment for the award of degree of Masters of Business Administration

Submitted by G. VIDHYA RANI ROLL NO. 09241E0060

Under the guidance of Mrs. K. Latha, Asst. Professor &

Prof. Y.R.K.Prasad

(JNTU, Hyderabad) Department of Management Studies Gokaraju Rangaraju Institute of Engineering & Technology, Bachupally, Hyderabad - 500 090. (2009- 2011)

DECLARATION
I do hereby declare that the project report entitled A STUDY ON PERFORMANCE APPRAISAL SYSTEM is an original project/research work carried on by me, under the supervision of Mrs. K. Latha, Asst. Professor & Prof. Y.R.K.Prasad, Department of Management Studies, Gokaraju Rangaraju Institute of Engineering & Technology, Hyderabad, and the same has not been submitted by me elsewhere either in part or in full, in partial fulfillment of the requirements for the award of any similar degree or diploma.

Place: Hyderabad Date:

G. VIDHYA RANI 09241E0060

CERTIFICATE

This is to certify that the project report titled A Study on Performance Appraisal System at Matrix Laboratories Ltd., Hyderabad, prepared by Ms. G.

Vidhya Rani is her original work conducted under my guidance, supervision in partial fulfillment for the award of degree of Masters of Business Administration. The researcher has diligently undertaken the study by collecting data from various sources and completed the study properly. I find it satisfactory from the view of language and presentation of the subject matter. I wish her all success in life.

Internal Guide Mrs. K Latha Asst. Professor Department of Management Studies GRIET

Head of the Department Mr. K. V.S. RAJU Professor Department of Management Studies GRIET

Mr. Y.R.K.Prasad Professor Department of Management Studies GRIET

PREFACE
The project deals with the study on the existing Performance Appraisal System at Matrix Laboratories Ltd., Hyderabad. People differ in their abilities and their aptitudes. There is always some difference between the quality and quantity of the same work on the same job being done by two different people. Performance appraisals of Employees are necessary to understand each employees abilities, competencies and relative merit and worth for the organization. Performance appraisal rates the employees in terms of their performance. Performance appraisal is necessary to measure the performance of the employees and the organization to check the progress towards the desired goals and aims. Performance appraisal takes into account the past performance of the employees and focuses on the improvement of the future performance of the employees. The present study was majorly aimed to understand the existing performance appraisal process at Matrix, its impact on their employees at the Jr. Level and to suggest way and means to improve the appraisal system to satisfy the employees, which would in turn lead to the mutual progress of both the employees as well as the organization.

ACKNOWLEDGEMENT
I wish to express my deep sense of gratitude to Prof. K. Siva Rama Krishna, Principal, GITAM Institute of Management, Visakhaptnam for permitting me to do the project. I would like to express my heartfelt thanks to Prof. G. Raghavaiah, Head of the Department BBM, GITAM Institute of Management, Visakhaptnam for the necessary cooperation extended to me in doing my project work. I first and foremost acknowledge my sincere heartiest thanks to my internal guide, Dr. Y.V.V.S.S.S. Vara Prasad, Associate Professor, GITAM Institute of Management, Visakhaptnam, internal guide, for providing me constant encouragement and consistent interest towards the effective presentation of this project report. I take the opportunity to thank Dr. N. Mallikharjun Rao, VP (HR) for allowing me to conduct the said study at Matrix Laboratories Ltd. as also the moral support extended to me and for his knowledge spreading guidance for the completion of this project. With immense pleasure, I would like to express my sincere thanks and gratitude to the employees of Matrix Laboratories Ltd., for providing necessary information during my project period. Last but not the least, I would take the opportunity to express my deep and profound gratitude to my family members and friends who have helped me directly and indirectly in the successful completion of project.

CONTENTS
Chapter No. Particulats Page No

1
1.1 1.2 1.3 1.4 1.5

Conceptual Background
Introduction to HRM Scope of HR Operations How HR is related to HR Operations Importance & need of project in the company Functions of HRM 1.5.1 Managerial Functions 1.5.2 Operative Functions Corporate functions of HR Operations 1.6.1 Time Office Management 1.6.2 Employee Engagement 1.6.3 Employee Grievance 1.6.4 Talent Acquisition 1.6.5 Talent Development 1.6.6 Performance Management 1.6.7 Confirmations and Transfers 1.6.8 MEWA 1.6.9 Activities of Corporate HR at Matrix 1.6.10 Functions of Corporate HR

1 - 23
1 2 2 2 3-7 3 47 8- 23 8 11 11 - 12 12 - 13 13 - 14 14 - 17 17 - 19 20 21 22 23

1.6

2
2.1 2.2 2.3 2.4

Industry Profile
Introduction Growth of the industry Domestic market position Generic Drugs

24 - 27
24 25 26 27

3
3.1 3.2 3.3

Company profile
About mylan About matrix Unique milestones

28 - 31
28 28 28

3.4 3.5 3.6 3.7 3.8 3.9

Products Vision Mission Values Quality policy Organizational chart

29 30 30 30 31 31

4
4.1 4.2 4.3 4.4 4.5 4.6

Objectives of the study

Objectives of the study Scope of the study Research methodolgy Data sources Research approach Limitations of the study

32 - 33
32 32 32 32 33 33

5 6

Data Analysis and Interpretations Findings, Suggestions & Conclusion Bibliography Questionnaire

34-52 53 - 55 56 57 - 59

TABLES
SNo. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. Particulats Table showing the satisfaction levels of the employees PMS Page No 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52

CHAPTER-I INTRODUCTION

CHAPTER-II REVIEW OF LITERATURE

CHAPTER III INDUSTRY PROFILE