APPENDIX A: Survey Tool

Good day! We are third year Organizational Communication students of the University of the Philippines Manila. We would like to invite you to participate in our survey as part of our final requirement in OrCom 143 (Approaches to Communication in Management). This survey will serve as our Communication Audit tool to assess your organizations capacity for, or performance of, essential communication practices, which aims to identify what is working well, what is not, and what might work better if adjustments will be made. At least 30 employees of SPi Global CRM, Inc. (Manila Site) will be asked to complete this 17-item survey. It will take you approximately three minutes to complete this. Your participation in this study is completely voluntary. Your survey responses will be strictly confidential and data from this research will be used for academic purposes only. Thank you very much for your time and support.
Note: All items require an answer.

Sex: [ ] Male [ ] Female ________________

Age: ____

Position: _________________

Account / Campaign:

Employment Status: [ ] Probationary [ ] Project-hire / Contractual [ ] Regular How long have you been working at SPi Global? * [ ] less than 1 year [ ] 1 to 5 years [ ] 6 to 10 years [ ] > 10 years Q1. Overall, how satisfied are you with management-employee communication at SPi Global CRM Inc (Manila)? * [ ] Very Satisfied [ ] Satisfied [ ] Dissatisfied [ ] Very dissatisfied Q2. What best describes your impression of the information you receive from the management? * [ ] Keeps me fully informed [ ] Keeps me fairly informed [ ] Keeps me a little uninformed [ ] Keeps me very uninformed Q3. How well do you think you know SPi Global? * [ ] I know the company very well [ ] I know the company fairly well [ ] I know a little about the company [ ] I know almost nothing about the company Q4. I know SPi Globals history, vision and vision statements, and its organizational structure * [ ] Strongly agree [ ] Agree [ ] Disagree [ ] Strongly disagree

Q5. How important the following information to you? Pls check your answer Company's mission, vision and principles Products and services Human Resources processes and policies Compensation and benefits Overall financial picture of the company Future plans and strategies Changes in organizational structure or management Promotion opportunities / Vacant positions Community involvement (Corporate Social Responsibility) Q6. Do you have a copy of your company manual or employee handbook? [ ] Yes [ ] No Very Important Important Little Important Not Important

Q7. At SPi Global, company rules and policies apply to all (including lower and middle management). (e.g., dress code, wearing of ID, English-only policy, etc) [ [ [ [ ] Strongly agree ] Agree ] Disagree ] Strongly disagree

Q8. I have the contact numbers of the following department / office: Please check your answer Workforce / MIS HR Department Facilities Site Clinic Lobby / Reception Area YES NO

Q9. From which medium do you receive most of the information about whats going on in the company? Check all boxes that apply [ [ [ [ [ [ [ [ [ [ ] Bulletin boards ] Office Memo ] Company website or social networking site ] Email / IM ] SMS / Phone Call ] Intranet / Shared folders ] Team Meetings ] Grapevine / chitchats ] Newsletter / magazine ] Other (pls specify): __________________________________________

Q10. How often does your immediate supervisor conduct team meetings? [ [ [ [ [ ] Every after shift ] Every week ] Twice a month ] Every month ] Other (pls specify): __________________________________________

Q11. Overall, I am satisfied with the management initiatives or programs in the following areas: * Please check your answer Employee orientation and indoctrination Employee morale and satisfaction Compensation and benefits Organizational change and development YES NO

Q12. Which of the following statements best describes the communication attitude of SPi Global management * [ ] If I know it, then everyone must know it [ ] We hate bureaucracy, we're decentralized and informal [ ] We need a solution now! [ ] So, what's to talk about you? [ ] If I need your opinion, I'll ask for it Q13. If you have concerns or complaints, can you go directly to the concerned person or department without asking permission from your immediate Supervisor? [ ] Yes [ ] No [ ] Depends on the situation Q14. What communication problem/s do you see (or personally encountered) at SPi Global CRM Inc (Manila)? any kind: written or oral; employee to employee, employee to management, manager to manager, etc __________________________________________________________________________________________ Q15. I have seen that poor communication at SPi Global CRM Inc (Manila) resulted in... * Check all boxes that apply. Choose N/A if SPi Global has no communication problems [ [ [ [ [ [ [ ] increased employee turnover ] increased absenteeism or tardiness ] low KPI or QA scores ] dissatisfied customers (from poor customer service) ] failure to achieve business goals (financial implication) ] N/A ] Other (pls specify): __________________________________________

Q16. If you were on top management, what changes would you make to improve performance and efficiency at SPi Global? __________________________________________________________________________________________ Q17. In general, what type of employee are you? [ ] Engaged [ ] Not engaged [ ] Actively disengaged