Praveen soman Nair

Vadakke anjilivelil Thottapally, PO 688563 Alappuzha-Kerala Cell: 0097150721724 churam@gmail.com

Customer Service & Technical Support Specialist

Challenging supervisory position in a growth-oriented organization which offers diverse job responsibilities using my technical skills as a customer care excellence within high-volume environments that includeCustomer Support Centers Technical Support Centers Technical Maintenance & Field Service Desks

Key Skills

Career Snapshot

9 years of commended performance in key customer service and support roles. Expert in Technical customer care, Problem solving, relationship building and user training and support. Specialized in modern hydraulics, Mechatronics & computer assisted troubleshooting.

Experience in World-Class 6Sigma based customer Service Troubleshooting/ Problem Solving Up-Selling/Sales Support Handling Capabilities of the fields like Industrial Hydraulics, Mechanical, Electrical, Electronics and Software.

Workshop Management & Operations Technical/User Support Complaint Handling Reports & Documentation Workers Management (planning, And distribution)

Professional Experience
AL SAHRA HEAVY EQUIPMENTS Abu Dhabi GMMCO LTD India VCEEC Karnataka,India MCL-SEMI GOVERNMENT KERALA Maintenance & Quality Supervisor, 2009 to present Customer Support Sr Techncian, 2006 to 2009 Customer Service Engineer, 2005 to 2006 Trainee Hydraulic Equipments Technician , 2002 to 2005

Professional Training

2009-After failure Analyze -Training from Caterpillar. Three batch 2006 to 2009 Cat Equipment troubleshooting -training from Gmmco cat. 2005-Customer Management & Business concepts for Hitachi Equipments -training from Telcon.

(Responsible for maintenance cost reduction, Responsible for Service Quality

and scheduled maintenance for eliminating unexpected breakdowns, Preparing preventive maintenance schedule for improving the uptime of the machines. Conduct regular machine audits to detect any flaws and improve the uptime of the machines ,Responsible for doing parts follow up, payment follow up, forwarding parts order and Conduct client feedback meetings to improve client satisfaction.)

Computer Skills
Word, Excel, PowerPoint, Access, Outlook, And Web based Google tools

ACCREDITATIONS, EDUCATION & TRAINING

Currently Doing Short term course in Diploma in Operations
Management (55% completed) from Alison.com.

Mission Statement
Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.

3 year Apprenticeship in HEMM from Kerala Government. Year 2002 to 2005. Computer Hardware and Networking at Carmel Polytechnic Alappuzha- year -2001 I.T.I in Mechanical Tractor from N.C.V.T- year 1999 to 2000. Pre-Degree (Science Group), SD College, Alleppy, Kerala year 1997 to 1999 (discontinued). Secondary School form Board Of Public Examination. Year 1997

PERSONAL PROFILE Name of Father Date of Birth Sex Nationality Permanent address Kerala State, India. : K.Soman Nair : 7 /Nov/1982 : Male : Indian : Vadakke Anjilivelil, Thottapally PO, Alleppy (Dist),
Contact no: 0097150 721 7243

Proficiency of Languages

Read : English, Malayalam, and Hindi Write : English, Malayalam, and Hindi Speak : English, Malayalam, Hindi, Tamil & Telugu

Additional knowledge
Operating System : Windows all series. Application program : Msoffice, Adobe Photoshop Dealer Business System (I.B.M.) Photography &videography Web based Activities with Google Web tools.

Hobbies
Reading Literature, you tuber, blogger, making short films, photography, Surfing on the Net& Music.

Declaration
I PRAVEEN S, do hereby Declare that the information given above is true to the best of knowledge.