www.cop ex.org.

uk

An Intensive 5 Day Seminar

Achieving Managerial Success

The Complete Course on

Management
(Certified Manager)

12 - 16 February 2012, Kuwait 16 - 20 April 2012, Kuala Lumpur 2 - 6 July 2012, Geneva 10 - 14 December 2012, Amsterdam This program aims to enable participants to achieve the following objectives:
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Develop new managerial skills and techniques by recognise key factors in self management Consider how to manage the implementation of change Learn how to deal with workplace conflict while understanding the influence of style diversity Determine the basis of effective team performance Examine creative techniques for effective problem solving

Fax: (+971) 4 3686886 l Tel: (+971) 4 3616397 l Email: skills@copex.org.uk

Achieving Managerial Success

The Complete Course on Management

(Certified Manager)
12 - 16 February 2012, Kuwait 2 - 6 July 2012, Geneva I I 16 - 20 April 2012, Kuala Lumpur 10 - 14 December 2012, Amsterdam

The Course
In a fast paced ever-changing world the demands on a manager are steadily increasing. To be effective a manager must possess a wide array of skills which can be used to carry out his responsibilities and successfully accomplish the organisation s goals. Successful managers realise that they must constantly sharpen their skills and add to the competencies they already possess. To sit still and be content means running the risk of becoming obsolete. This programme will provide delegates:
Insight into the process of further developing their managerial skills A close examination of the principles of self management, leadership management and team management Understanding on how to develop a strategic corporate response for effective business initiatives Identify management best practices and principles that lead to productivity Understand the process of performance improvement

The Goals
This program aims to enable participants to achieve the following objectives:
Develop new managerial skills and techniques by

The Process
This programme will utilise a combination of presentations, group exercises, videos and class discussions in order to examine in an in depth fashion all the elements of the programme content. The emphasis will be on creating an in depth appreciation and understanding of the art of management. Activities, handson interactions, group participation, videos, role-playing, and case studies are used to highlight concepts taught and allow participants to practice the material.

recognise key factors in self management

Consider how to manage the implementation of change Learn how to deal with workplace conflict while

understanding the influence of style diversity

Determine the basis of effective team performance Examine creative techniques for effective problem solving

The Benefits
In this program delegates will learn how to: Increase the level of motivation Sharpen your present management skills Add new competencies to your personal inventor Develop new techniques for solving problems Enhance your team management abilities

The Delegates
This programme will be of significant benefit to all professionals who are interested in further enhancing their management skills. It is highly useful for personnel in all functional areas of an organisation and in all types of organisations whether government, private, military or health care. The Complete Course on Management is best suited for leaders who:
Business leaders expected to develop and supervise

The Results
How will my organization benefit when sending their employees to attend this seminar? Enhance the level of management skills in the organisation Accomplish improvement in process performance Prepare staff for increased managerial responsibilities Enable managers to better accomplish organisational goals Deal constructively as a manager in with workplace conflict

employees and others through implementing managerial criteria

Make decisive decisions within the organization that effect

The Core Competencies

productivity and the bottom line

Employees needing to accelerate growth and achieve

critical business success

Self-Management and Overcoming limitations Conflict resolution and Change Management Influencing and Performance assessment Teambuilding and Motivation Creative problem solving

Email: skills@copex.org.uk On-Line: www.copex.org.uk

Your Comprehensive

Course Programme

Day 1
The Foundation of Management Understanding what courage really is Having the courage to know yourself Choosing the right management style Putting yourself on the line-taking responsibility Overcoming limiting thoughts and behaviors Having the courage to turn your ideas into action

Day 4
Leading Motivated Teams Characteristics of effective teams Characteristics of ineffective teams Managing the factors affecting team performance Supporting team development Understanding team member styles Enhancing team member competencies

Day 2
Dealing with Workplace Conflict Defining organizational conflict Understanding the causes of conflict Thomas-Kilman Conflict Mode Instrument The Dealing with different learning styles Managing conflict effectively Obtaining the benefits of productive disagreement

Day 5
Effective Problem Solving Balancing analytical and creative thinking Effective use of mind mapping Capturing the power of brainstorming Breaking the ten mental locks four roles of the problem solving process The Treating problems as challenges

Day 3
Managing Organizational Improvement Focusing on continuous improvement Malcolm Baldrige assessment criteria role of organizational culture The Overcoming resistance to change Coping with risk and risk avoidance Measuring the success of improvement efforts

Assessment leading to ILM Endorsed Certification

The assessment process requires each delegate to generate a personalised learning dialogue based on the programme activities. This will be translated into an action plan, to be presented to the group for peer and tutor validation on the last day. Finalised plan will be implemented upon return to the workplace. Delegate has to consult their corporate/ line management for further validation.

Email: skills@copex.org.uk On-Line: www.copex.org.uk

Achieving Managerial Success

The Complete Course on Management

(Certified Manager)
12 - 16 February 2012, Kuwait 16 - 20 April 2012, Kuala Lumpur 2 - 6 July 2012, Geneva

10 - 14 December 2012, Amsterdam

Complete & send by fax / mail to address given below

Registration Details
(PLEASE USE BLOCK CAPITALS) Family Name : ....................................................................................................................... First Name (Mr./Ms) : ............................................................................................................ Position : .............................................................................................................................. Company: ............................................................................................................................ Mailing Address: .................................................................................................................... ............................................................................................................................................. Telephone: Mobile: ........................................................................................................................ ............................................................................................................................

About COPEX
The Centre for Operations & Procurement Excellence (COPEX) is a professional services company providing Consultancy and Training in the development and implementation of strategies, techniques, processes and systems to bring world-class performance to the supply, control, storage and transportation activities, for materials, equipment, construction and services, that are required by Commercial and Governmental Organisations. Committed to delivering innovation, COPEX collaborates with clients to help them become high-performance businesses and organisations. With profound industry and business process expertise, broad global resources and a proven track record, COPEX can mobilise the right people, skills, and technologies to help clients improve their performance.

Fax : .................................................................................................................................. Email : ...............................................................................................................................

Authorisation
Authorised By: ................................................................................................................... Position : .......................................................................................................................... Telephone : ......................................................................................................................... Fax : ...................................................................................................................................... Email : .................................................................................................................................. Postal Address: ....................................................................................................... ...................................................................................................................................

Fees
US$ 4,450/- per participant This fee is inclusive of Documentation, Lunch and refreshments

ways to register...
Fax: Tel: Email: (+971) 4 3686886 (+971) 4 3616397 skills@copex.org.uk

Mode of Payment
n Please invoice my company n Please invoice me n Please find enclosed a cheque payable to COPEX

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On-Line: www.copex.org.uk

Cancellation & Substitutions

Cancellation must be made in writing 2 weeks prior to the commencement of the programme. A service charge of US$ 250 will be applicable. Thereafter, full payment is required, but a substitute delegate is welcome at no extra charge.

Hotel Accommodation
Hotel accommodation is not included in the Registration Fee. A reduced corporate rate and a limited number of rooms are available for attendees wishing to stay at the hotel venue. Please make your request for accommodation at least 3 weeks prior to the commencement of the programme.

Disclaimer
Circumstances beyond the control of COPEX may necessitate postponement, change of venue or substitution of the Instructor. As such COPEX reserves the right to implement such amendments.

Certification
A Certificate of Attendance will only be awarded to those delegates who attend the entire programme

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