Which step comes directly before formalization in a knowledge acquisition process? Vlj ett svar A. Conceptualization B. Testing C.

Identification That's Correct

What is it called when explicit knowledge is transformed to a form that can be automated? Vlj ett svar A. Externalization B. Specification C. Formalization What is the major advantage of using logic rather than instructive methods for describing work processes? Vlj ett svar A. Logic is easier to apply B. Logic is more efficient C. In logic the relationships are explicit and therefore more reliable What is the major difference between Data Warehouse (DW) and Knowledge Management (KM)? Vlj ett svar A. DW deals only with well structured data but KM deals also with semi-structured data B. DW can use Data mining which KM cannot C. DW allows for more types of specific data than KM What should the SAP system be classified as? Vlj ett svar A. OLAP B. CRM C. ERP What is the main difference between Business Intelligence(BI) and KM? Vlj ett svar A. BI is both inside and outside the organization B. BI is only outside the organization C. BI is not aimed at reusing the knowledge When does it pay to codify knowledge in relation to determining a tasks frequency and predictability? Vlj ett svar A. It pays off to codify high frequency tasks and allow flexibility for high predictability tasks B. It pays off to codify low predictability tasks and allow flexibility for low frequency tasks C. It pays off to codify high frequency tasks and allow flexibility for low predictability tasks A risk with a well formulated Knowledge Management is that it can hinder experimentation and learning? Vlj ett svar A. Knowledge transfer B. knowledge application C. Experimentation and learning The details may prevent you from seeing the general picture Vlj ett svar A. The learning is prejudiced B. The situation contains disturbing information C. You do not see the general picture of something Correct! Correct!

That's C

Why should measures be as generic as possible? Vlj ett svar A. In order to make them as logic as possible B. In order to allow for global benchmarking in the organization C. In order to be able to secure that all people can understand what they mean What is the major advantage with global measures? Vlj ett svar A. They can be used for benchmarking within the organization B. They can be made very simple C. They are easy to learn and to remember What is the most important argument for formalizing measures into numerical measures? Vlj ett svar A. It is easier to combine the results of the evaluation B. The evaluation becomes more fair C. The evaluation is easier to fill in by the end user What would motivate Peer review as a measure of performance? Vlj ett svar A. It should be used when it is not possible to use measures that are based on facts B. It should be used when people are working together with similar things C. It should be used when you want people to understand the meaning of the measures Which is not important in future? Vlj ett svar A. How to use customer and supplier networks to learn faster B. How to define a hierarchy of objectives C. How to measure the output from knowledge workers What is NOT true about quality measures as formalized knowledge? They should be:? Vlj ett svar A. Simple B. Easy to summarize That's Correct! C. Specific for the task

Th

That's

Tha

Why do you think fairness in delegation of work is very important? Vlj ett svar A. ecause if it is not fair the management may have legal problems with implementing it B. Because fairness makes the description of the work more transparent C. Because lack of fairness is a strong negative force that takes motivation away What is the most relevant relationship between measures and control? Vlj ett svar A. To measure something is the same thing as controlling it B. What you cannot measure, you cannot control C. You must have control to be able to measure

That

Which is the best definition of strategy? Vlj ett svar A. Strategy can be seen as a method of creating a vision for the employees B. Strategy can be seen as balancing the external opportunities and threats with the inner strengths and weaknes C. Strategy can be seen as a planning process that requires a complete control of all resources Which standards would a Swedish law firm follow in its execution of international law? Vlj ett svar A. The laws in business as executed in the US. United States of America B. The laws in business as executed in UN. United Nations C. The laws in business as executed in the UK. United Kingdom What makes Content Management different from Knowledge Management? Vlj ett svar A. Content Management often has a focus on coordinating the information in a Web-site B. Content Management never stores knowledge C. Knowledge Management never stores Content Which definition is best for knowledge based economy? Vlj ett svar A. Knowledge is used for economic calculations B. The economy itself is based on the exchange of knowledge C. It consists of recipes for producing goods and services

Which type of knowledge is best suited for being transferred via mentorship? Vlj ett svar A. Implicit That's Correct! B. Tacit C. Explicit What is true about tacit and explicit knowledge? Vlj ett svar A. At least 75% of all knowledge is tacit B. About 50% of all knowledge is tacit C. We have as much tacit as explicit knowledge What is it called when tacit knowledge is transformed to explicit knowledge? Vlj ett svar A. Externalization B. Formalization C. Specification What is most relevant concerning how aggression relates to knowledge? Vlj ett svar A. Aggression means that you have an imbalance in your explicit knowledge B. Aggression is a destructive type of knowledge That's Correct!

That's Corr

C. Aggression is a type of tacit knowledge that comes when there is a lack of existing routines for how to handle the knowledg What is protocol analysis used for in knowledge management? Vlj ett svar A. For securing that the knowledge base contains secure data B. For making tacit knowledge explicit knowledge C. For data mining What is the think-aloud method used for? Vlj ett svar A. Describing explicit knowledge B. Finding tacit knowledge C. Constructing entirely new knowledge What is the general weakness of tacit knowledge that prevents it from being fully exploited in KM? Vlj ett svar A. It is difficult to describe B. It is difficult to refine C. It is difficult to convey What is usually true about tacit knowledge? Vlj ett svar A. The tacit knowledge seems to be the most valuable knowledge since it is most difficult to learn B. Both explicit and tacit are equally valuable C. It is less valuable than explicit knowledge since it is hard to convey What does knowledge management focus on in a law firm? Vlj ett svar A. Know how B. Know who C. Know what What does the term Best practices refer to? Vlj ett svar A. Who is best at performing certain type of work B. Which of all practices in an organization is most profitable C. What methods for solving a problem should be reused That's Correct! That's Correct!

Tha

Which one of the following factors DO NOT affect the organizational learning curve as much as the other two? Vlj ett svar A. The organization's competitive advantage B. The organization's technology C. The performance of an individual employee How could PKM (Personal Knowledge Management) be used to support KM? Vlj ett svar A. The PKM makes it easier to share knowledge on a personal level B. PKM motivates employees to understand the goals of the company C. PKM is a part of KM. It is used to initiate KM How could PKM (Personal Knowledge Management) be used to support KM? NOTE: Same question, with different possible answer, and the same video as question 2 Vlj ett svar A. PKM is much more easy to understand than KM which makes it easy to start with B. When people realize that they are intrinsically motivated by PKM they will transfer the experience to KM

That's Co

C. PKM makes people understand what is the meaning of understanding which then supports their understanding What can constitute extrinsic motivation? Vlj ett svar A. Praise from colleagues B. Feeling that you are part of a team C. Enjoying to help colleagues What can constitute intrinsic motivation? Vlj ett svar A. Feeling that you are part of a team B. Praise from colleagues C. Enjoying to help colleagues What is external responsiveness in the knowledge chain? Vlj ett svar A. To be able to meet the demands of the market B. To be able to convert knowledge to make it useful to the company C. To be able to respond to knowledge from external resources That's Correct!

Th

Vlj ett svar A. Because automation is a simplification of a problem B. Because things that are simple are always efficient C. Because control is simplified when something is automated For this question, please refer to the video of Q1 Why does automation create a need for more information processing? Vlj ett svar A. Because all automation is based on information processing B. Because automation is difficult to understand C. Because the control must be explicitly communicated Vlj ett svar A. Because a formalized routine is easy to repeat B. Because a formalized routine is easier to understand C. Because a formalized routine is easier to design What is the purpose of becoming unconscious of sensations that are repeated? Vlj ett svar A. Human beings strive for originality B. The mind is released from unnecessary work C. Human easily get tired of boring things Why do we need quantities of experiences before we can reach a higher level of understanding of the experiences? Vlj ett svar A. Since it is difficult to see the totality of a complex phenomena, we need to see all the aspects of phenomena before we can understand it correctly. B. The quantities are always a part of the higher forms of knowledge and must always be learned before we can move on. C. It always takes a long time before the human mind can learn abstract types of knowledge

How can you control something that you leaving independent and autonomous? Vlj ett svar A. By having a subtle emotional or intuitive relationship with it B. By formalizing feedback loops of control that measures success and failure C. By securing that you can stop it and start it by force

Why cannot humans control evolution? Vlj ett svar A. Because human beings are not sensitive to the needs of nature B. Because you can only control what you understand and you cannot understand the future C. Because evolution is based on the totality of all relationships between living systems and you can never contro of the totality you live within Why can lack of knowledge be replaced by a decision? Vlj ett svar a. Because a decision as a solution is just as good as knowledge of the solution b. Because decisions are based on fast intuition while knowledge is based on slow reason c. Because a decision creates a model of reality just like knowledge does Please refer to the video in Q8 for to answer this question Why do you learn more if you take risks? Vlj ett svar A. Because risk takers are much more observant B. Because decision making is the same as acting out of knowledge C. Because you get empirical data from seeing what caused success or failure

Which is the major obstacle a Corporate Knowledge Officer confronts when trying to promote KM in an organization? Vlj ett svar A. If there is no culture or incentives for knowledge sharing B. If there exist no explicit descriptions of company processes. 3 C. If there are no detectable knowledge descriptions available Which of the following does NOT promote a community of practice? Vlj ett svar A. Double knit organizations B. Individual reward of performance C. Project teams Which of the following does promote a community of practice? Vlj ett svar A. Project teams B. Job titles C. Individual reward of performance Which of the following is specific for communities of practice? Vlj ett svar A. They accomplish a specific task B. They exchange knowledge and use best practices C. They are assigned by management Which of the following is specific for communities of practice? Vlj ett svar A. Members select themselves B. They achieve project goals C. They are restricted to specific projects Which of the following reasons would motivate a manager to avoid communities of practice? Vlj ett svar A. Managers have little control of what is going on in the communities B. Its not clear if they create any value for the organization C. Communities of practice may take away focus from important aspects of the work Which of the following statements is the best definition of Communities of practice and does conform to what was taught during the course? Vlj ett svar A. A group of people informally bound together by shared expertise and passion for something B. A community that is practiced as a goal oriented knowledge work C. A formalized community with the aim of sharing knowledge Why do alliances fail? Vlj ett svar A. This is mostly due to bad working personal relationships B. This is mostly due to a lack of synergy effects C. This is mostly due to a lack of a knowledge strategy What makes culture different from climate within the area of KM? Vlj ett svar A. Culture has a stronger focus on beliefs and values of people B. Culture is more concerned with daily routines C. Culture is more related to human relationships. That's Correct! That's Correct

Th

That's

That's Correct!

Tha

Th

How can you create trust in an organization? Vlj ett svar A. By making sure that the organization becomes transparent B. By relying on human relationships instead of formalized rules C. By making sure that nobody brakes agreements What is characteristic for a formal way of handling communities of practice? Vlj ett svar A. They are paid by business units B. They manage their own budgets C. The community is formed spontaneously by the members

Tha

That

Which of the following strategies would be most likely to be used in a Swedish law firm in order to secure that the firm is updated with all knowledge in the area? Vlj ett svar A. Attending 50 seminars in order to exchange knowledge with all experts in the area B. Searching the 50 most important portals on the internet to be updated of the whole world C. Searching in 50 external databases that the law firm subscribes to What is most important in the future of using Knowledge Management in law firms? Vlj ett svar A. o formalize all knowledge so that it is easier to reuse. B. To use experts systems. C. To be better in utilizing enterprise search since there is so much data available What is the metaphor called (which were discussed during the course) that describes how a knowledge manager actively extracts knowledge from employees and indexes this knowledge and also pushes the knowledge out to those people who needs it? Vlj ett svar A. Knowledge processing That's Correct! B. Knowledge pump C. Knowledge turnaround. When replicating existing knowledge to a new location, when is the best time to introduce an improvement to the knowledge? Vlj ett svar A. While replicating B. Before the replication That's Correct! C. After the replication What is far transfer? Vlj ett svar A. Far transfer reaches out much further than near transfer B. Far transfer is when knowledge workers are moved from one location to another C. Far transfer is when the expertise information is distributed via a IT-network to distant places One efficient technique to preserve organizational memory is when somebody is leaving the organization is called ? Vlj ett svar A. Memory unloading B. Memory preservation That's Correct! C. Oral debriefing What is the main difference between reengineering and KM? Vlj ett svar A. KM deals with constant change and innovation B. KM is not related to work flow analysis C. KM is not focused on how processes can be made more efficient The organizational learning curves mean that? Vlj ett svar A. The time needed to produce a number of units varies over a time period B. The time needed to produce a number of units increase over a time period C. The time needed to produce a number of units decrease over a time period What is the difference between a Knowledge Manager and a Knowledge Steward? Vlj ett svar A. The steward is only hired for a specific purpose or specific area B. The steward works more bottom-up than does the knowledge manager C. The steward only works with knowledge transfer during a limited period of time

Th