Configuring the Online Service System (OSS) in an R/3 System Overview

Chapter 8: Configuring the Online Service System (OSS) in an R/3 System

Contents
Overview ................................................................................................................................................................................. 81 ................................................................................................................................................................................. Maintaining the Technical Settings for OSS ............................................................................................................................... 81 ............................................................................................................................... Installing the SAProuter............................................................................................................................................................ 83 SAProuter............................................................................................................................................................ Defining Additional SAProuter Parameters........................................................................................................................................... 86 Starting SAProuter ............................................................................................................................................................................ 811 Testing the OSS Connection....................................................................................................................................................813 Connection....................................................................................................................................................813

Overview
The Online Service System (OSS) is needed by SAP customers in order to communicate with SAP. SAP's OSS offers fast and effective help for R/3 System problems. OSS is also the core element of communications between customers, partners, and SAP. OSS is available 24 hours a day. SAP provides an application level gateway program called SAProuter. Its purpose is to act as a secure gateway into and out of your SAP environment. This is the required gateway for SAP communications. SAProuter is configured by means of a routing table. This defines both the permitted and the denied routes through your network. Once defined, SAProuter will only allow access to your network if the routes are defined in the route permission table. After configuring the OSS parameters, you need to install the SAProuter on Windows NT. This will allow you to establish the network connection between your computer and the SAP server sapserv4 , located in Foster City, California. Following are the steps which will allow you to do so.

Maintaining the Technical Settings for OSS

1. Enter the transaction /nOSS1.
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2. Follow the path Parameters Technical settings.

3. Click Change.
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4. Enter the Windows NT server host name where SAProuter will be installed. For this example, the host name is: pnsfo36 5. Enter its IP address. Here, we are entering 147.204.176.136 . 6. Enter 99 in the Instance number field. 7. In the SAProuter at SAP Namefield, enter sapserv4 for US customers. 8. Enter the sapserv4 IP address: 204.79.199.2 . 9. Enter 99 into the field Instance No. 10. Accept the default values in the other fields and click on the Save icon.
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Installing the SAProuter

1. From the Main program group, start the MS-DOS Command Prompt.
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2. Enter ntscmgr install SAProuter -b <drive>:\usr\sap\<SAPSID>\sys\exe\run\

saprouter.exe -p service -r -R <drive>:\usr\sap\<SAPSID>\sys\exe\run\saprt (<drive> is F and <SAPSID> is DEV in this example). 2

3. Use SAPPAD at the MS-DOS prompt to create a file in the directory <drive>:\usr\sap\ <SAPSID>\SYS\exe\run (e.g. F:\usr\sap\DEV\SYS\exe\run) . 4. Click the Maximize button on the small window.

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5. Enter the route path between the computer that is running SAProuter and the computer at SAP that is running SAProuter (for example, P <IP of your R/3 server> 204.79.199.2 3299 ).

6. Follow the path File Save As

7. In the File Name field, enter saprt. (dont forget the period). 8. Click OK.
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9. Follow the path File Exit.

10. Click Yes.

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Defining Additional SAProuter Parameters

1. To add other SAProuter parameters, enter regedt32.
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2. Follow the directory path HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services.

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3. Continue following the path EventLog Application.

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4. Follow the menu path Edit Add Key ...

5. Enter SAProuter. 6. Click OK.

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7. Click on the new SAProuter entry that has been added to the list.

8. Follow the path Edit Add Value ...

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9. Enter EventMessageFile. 10. Select REG_SZ. 11. Click OK.

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12. Enter the path

<drive>:\usr\sap\<SAPSID>\sys \exe\run\sapntstartb.exe (<drive> is F and <SAPSID> is DEV 12 13

in this example). 13. Click OK.

14. Follow the path Edit Add Value ..

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15. Enter TypesSupported. 16. Select REG_DWORD. 17. Click OK.

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18. Select Hex. 19. Enter 7. 20. Click OK.

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21. Follow the path Registry Exit to exit from registry editor.

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Starting SAProuter
1. Double-click on the Services icon in the Control Panel program group. 2. Ensure that the SAProuter has been added to the list of Windows NT services. 3. Click Startup.
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4. Select Automatic. 5. Select This Account and enter the SAP Administrator account (for example, devadm). 6. Enter the password for the SAP system Administrator account. 7. Click OK.
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8. Click Start.
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9. The SAProuter service has been started. Click Close to exit the Services window.

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Testing the OSS Connection

1. To test OSS, click Log On.

2. Select 1_PUBLIC. 3. Click Continue.

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4. Enter the login and password that was assigned to you by SAP.

5. Click Continue.

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6. Click Continue.

7. You are now logged on to OSS!

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For further details refer to R/3 System Administration Made Easy Applying Hot Packages Using the Online Correction System Installing R/3 Version 3.0 E With Oracle on Windows NT (Ch. 5) Completing and Checking the Central Instance Installation of R/3 3.0E with Oracle on Win. NT (Ch. 6) Using the SAP Software Change Register (SSCR) to Register Developer and SAP Objects (Ch. 9) Applying Hot Packages Using the Online Correction System (OCS) (Ch. 10) Using the Online Service System (OSS) to Check the Status of SAP Courses (Ch. 104) Setting up the Oracle Database for Production (Ch. 105) Setting up Database Parameters (Ch. 106) R/3 Basis Knowledge Products System Logistics Reference Pre-Installation R/3 System Installation Setup SAP Remote Connection Overview of the OSS Connection and the SAPRouter

R/3 System Online Help R/3 Services Online Service System (OSS) Set Up a Connection to OSS

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