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MBTI (Myers Briggs Type Indicator) is based on Carl Jung personality theory Sigmund Freud has given psychoanalytic or psychodynamic theory Big five personality traits Jungs theory, MBTI Extrovert/Introvert Sensing/Intuition(N) Judgement/Perception Thinking/Feeling - An employees perception is thought as a filter - Perception can be defined as a process by which individuals select organize interpret their sensory impressions, so as to give meaning to their environment - Cognitive process filters, modifies and changes the raw data - Perception begins when a person is confronted with stimulus - Kineesthetic feed back is known as sensory impressions from muscles - The contrast principle states that external stimuli which stand out against th e background - Principles of grouping: Proximity (Stimulas to group), similar(Same size), clo ser (Incomplete objects seen as clear objects), Good continuation and Good form - Group dynamics studies the internal nature, formation, structure, process and function of a group - Synergic effect: value of a combination is greater than the sum of the individ ual values. - Synchronous technology is a term used in Project team / Virtual team - Virtual teams are increasingly evident in global and partnered organizations - Cross functional teams are responsible for managing and performing tasks - Incentives alleaviate a need and reduce drive - Power and achievement are secondary motives. - Extrinsic motives are not contingency based - E-P and P-O expectancies is given by Victor Vroom. He also proposed expectancy motivation theory - Cognitive dissonence is given by Festinger - Herzberg proposed the Motivation-Hygiene Theory, also known as the Two factor theory (1959) of job satisfaction. According to his theory, people are influence d by two sets of factors: Motivation and Hygiene factors - Achievement is a motivation factor - Job satisfiers are content, dissatisfiers are context - Lewin is father of group dynamics - Lassiz fair leadership gives complete freedom to the group - The early approach is known as Zeitgeist - Group theory of leadership have their roots in social psychology - 3 domains of leadership are relationship based - LMX stands for Leader Member Exchange - Fiedlers contingency model - Charismatic leadership is given by House. Charismatic leaders have confidence in subordinates and are visionary - Burns identified two types of leadership - transactional and transformational - Blake and MOutons grid identifies 5 types of basic styles (corners and center of rectangle) - Minzberg has given 3 managerial roles: Interpersonal, informational and decisi onal - Vehicle loans can be taken for a maximum of 4 times - 2 factor theory: Satisfiers and dissatisfiers - Need Want Satisfaction chain explains the concept of motivation - Industrial psychology given by elton mayo MCOT - Multiple Choice Objective tests

- The concept of 'Management by Objectives' (MBO) was first given by Peter Druck er - Safety Officers are appointed in every factory where in 1000 or more workers a re employed - Requirement of Casual and contingent staff is part of Works budget - Creation of ETs and their budget is responsibility of Director (HR) - For executives not owning and maintaining any vehicle will get transport allow ance of Rs 500 - Hill area allowance for hydro projects is from 7.5 to 8.5 percent - The word public relation was used for the first time in year 1807 - NTPC s corporate communication department is an ISO 9001 : 2000 certified - AGM (HR) heads corporate communication in NTPC - PMS survery is done once in 2 years - 8 categories of awards are given under NTPC Swarn-Shakti Award - The cultural programme which is organized on the raising day is called "Festiv al of India" - About how much percentage of employees contribute to the customers experience but do not meet the customers personally: 75% - In change formula NxVxFxR, N stands for Need for Change - MBTI enhances awareness of self and others PEARL - Performance Excellence award for Regional Leadership ACE - Award for corporate excellence (15k is given under ACE award) - Power Excel is given to All executives up to E6 excluding HODs - Employees upto E7 are eligible for Appreciation letters KPA to CV: Key Performance to Core Values 80:5 - Dearness Allowance is linked with Consumer Price Index - Exit interview is conducted in one stage for NTPC - PMS Survey is done once in every 2 years - The company does not provide opportunities and facilities to employees to acqu ire acquire the qualification equivalent to class 6 - 10 lakh is the maximum amount towards gratuity. Earlier it was 3.5 lakh. It wa s ameneded in 2009 - Adoption of child: 15 days leave to male employees - Attrition rate of NTPC 1.x (ie it is more than one and less than two) - If tickets are shown then LTC is not taxable else it is taxable - NOCET is an Annual event. NOCET is administered by PMI, Regional HR and Corpor ate HR. NOCET topic is chosen by CMD in consulation with Directors - Group insurance for ETs is 1,70,000 For E2A-E5 it is 2 laksh for W8 1,45,000 W9 - 170000 HBA maximum is 20 lakhs. Interest rate varies upto 1.5 lac 5.5% 1.5 to 2.5 6.5 7.5 for 2.5 to 3.5 3.5 to 4.5 is 8.5 4.5 to 5.5 is 9 above 5.5 is 9.5 - Recovery of dues is not under purview of grievance procedures - Promotion for unskilled/semi-skilled: Name of core value handbook of NTPC "Power of Values"

The grievance procedures in NTPC covers executives of the company upto the level of: AGM - 43. How many years of experience in NTPC is required for doing M.Tech. spons ored by NTPC? b) 7 years (does not include training) - PF is 12% of both Basic + DA Q.14 The employees of the corporation can be classified into how many groups? 9 7 5 6 Which leaves get lapsed at the end of the year and do get forwarded to the next year: Casual Leave Extra Ordinary Leave - 18 months on cases of TB, Approval from Paternity leave: 15 days Maternity leave: 180 days HBA - 15 yrs P and 10 years I (60:40) Motor car - interest is 8.5% PA. A maximum of 4 times, it can be taken Q66. Special casual leave per year can be taken for a maximum of a. 10 days b. 15 days c. 20 days d. 30days Special Additional leave: 10 days and given to ppl in project or stations THANK YOUSLIP is given to employees of which level: All employees Vidhyut Award is given to: Non executives No of leaves in a year is a. 51 days b. 56 days c. 55 days d. 54 days RH is not considered a leave What is the rate given during overtime: Generally it is paid twice Company sponsored study leave is up to 1 year. Approval with Director (HR) is re quired. For international study, CMD approval is required. No bond to be signed if company sponsors. Study leave can be taken for a maximum period of 3years if employee requests for it. Bond of 3 years to be signed for this case. BODH is a Organizational Climate Survey. BODH 1 was conducted in year 2001. It i s conducted every 3 years. BODH 2 in year 2004 36. Knowledge Management Initiative in NTPC is known as project DISHA. DISHA was last conducted in the year 2006 i. Data ii. Information Knowledge: Explicit, Tacit and Cultural iii. Knowledge iv. Wisdom

- FISCAL PRUDENCEInitiatives for cost cutting - DC (Development Center for Competency) is used for promotion of executives abo ve E7 level. It is conducted for E5 level executives who have completed 5 years in the grade - Psychometric tests fr NTPC are designed by Dr. TV Rao. This test is not an ass essment tool Chief knowledge officer is the Top most KM official in the KM hierarchy NTPC has earned Level 4 award by CII Exim Eric burn is the father of Transactional Analysis (TA) The factories act was enacted in the year 1948 Conduct, Discipline and Appeal rules came into force on 1st April 1977

- HPL and EL can be encashed - Dearness Allowance is linked with AICPI - D (P) is the approving authority of appointment of Executive up to E-6 level - x. Sparsh is an employee welfare initiative by NTPC - 6. Training is job-centered, whereas development is career-oriented - 9. Under the time-wage system, wages are linked with efficiency - Manpower planning activity is done by which of the following HR Functions: Ind ustrial Engg - Law Function of HR is at Project Level - Manpower plan is approved by Board of Directors - Morale is collective feeling. It is a state of mind. Motivation is not collect ive feeling - Primary needs fall into first 3 categories and secondary fall into last 2 cate gories in Hierarchy of needs - The real time application used for current manpower status in NTPC is Yojana - Capsule course is undertaken by Dy. Managers to be promoted as Manager for lea dership development. - Mentoring System of NTPC is known as Ankur - 360 Degree feedback is applicable for executives in the grade of E-7A and abov e - All HOD s are eligible for PEARL award - What are the types of mentoring: Situational, Informal and Formal - When is the Mentors Samman awarded: 5-Sep - Special casual leave per year can be taken for a maximum of 30 days - Hierarchy in egos: Parent (top), Adult (middle) and Child (bottom) PRMS - Post Retirement Medical System - The Parent ego state comprises of: Critical Parent, Nurturing parent. Child eg o: Free child and Adopted child egos. Adult ego is not divided - Hygiene factors are needed to ensure an employee is not dissatisfied - Blake & mouton propounded the theory of Management Grid - Three basic leadership styles are Authoritarian, Democratic and Lassiz fair - Samurai camp is not a training method - Quality Circles includes personnel from same department - QCs, PCs, Kaizen and 5S are monitored by Business Excellence group - HR Ambassadors are Line managers in each department that act as a liaison betw een HR and that Department - PeopleSoft is a ERP package that is HR specific. PeopleSoft is the first organ ization wide attempt by NTPC to automate various HR functions - Balanced Scorecard perspectives are 4 in no. They are mentioned below: a. Financial b. Customer c. Strategic d. Process Capability

Financial Perspective: Man to MW ratio Customer Perspective: Employee Satisfaction survey Strategic Perspective: Conducting development centers Process Capability: IT enablement in HR processes 13. a. b. c. d. There can be _____ number of mentees under each mentor 1 2 3 Any number