Procedure for Handling Student Complaints

Concerning Instructor/Instruction
(not involving academic petitions, discriminatory behavior, or sexual
harassment)

1. This procedure deals with student complaints that do not involve academic
petitions, discriminatory behavior, and sexual harassment. The procedure for
those matters is set forth in the Student Handbook.

2.

A student should always be encouraged to resolve any conflict with or

complaint about an instructor with the individual instructor. The following
procedure should be used if the students complaint is not resolved with the
instructor.

3. College personnel should direct the student to the office of the appropriate
Dean (who may assign the matter to an Associate Dean) or Director.
Complaints must be in writing, and the student should complete the attached
form by filling in all necessary information.

4. If the student wishes anonymity with respect to the instructor, then the person
taking the complaint should complete the attached form, omitting the
students name, and attach the students typewritten account. However, the
student should know that his or her name will be made known to the Dean,
Associate Dean, or Director. Reasonable efforts will be taken to maintain
confidentiality unless the nature of the complaint requires disclosure.

5. The Dean, Associate Dean, or Director will contact the student to discuss the
problem. If necessary and appropriate, the Dean, Associate Dean, or Director
will call together the student and the instructor to resolve the problem. If the
student requests anonymity, then the Dean, Associate Dean, or Director will
meet with the instructor, give the instructor a copy of the complaint, and
request a written response. The Dean or Director will report to the appropriate
Vice President or Provost of Open Campus on the resolution of the matter.

6. If the matter was not satisfactorily resolved at the Dean or Director level, it
may be appealed to the appropriate Vice President or Provost of Open Campus.
The Vice Presidents or Provosts decision may be appealed to the President of
the College.

Instructor/Instruction Complaint Form

Instructor: _____________________________
Student:________________________________________
Person Taking Complaint: _____you may leave blank_____________________
Course Symbol/
Title/Section:________________________________________________________________
Date of Incident (if appropriate)
______________________________________________________________
Explanation of Complaint: (attach additional pages as needed)
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
______________________________________________________________________________
________________________________________________________________________________________
Describe actions taken to resolve issue :
__________________________________________________________________________________________
__________________________________________________________________________________________
____________________________________________________________________________________
Describe remedy requested by student:
________________________________________________________________________________________

Referred To: Dr. Laura Boilini, Dean of Arts and Sciences

____You can leave blank_________
______________________________________

Signature of Individual Receiving Complaint

to email)

Signature of Student (Type name