THOMAS R.

KOLSTAD
309 Tuhdegwa Trace Loudon, Tennessee 37774 Home: (724-259-2627) trkolstad@gmail.com http://www.linkedin.com/in/thomaskolstad

Professional Profile Vice President, Operations Executive Director Senior Director, Operations
Accomplished business executive with over 20 years of experience delivering exceptional financial performance, leading turnaround initiatives and driving process improvements to increase the bottom line. Proven ability to lead multi-unit operations regionally and internationally from the ground up and exceed objectives through collaborative teambuilding. Broad operational experience spans industries including retail, personal services, U.S. government and non-profit. Track record of effectively managing full P&L responsibility for global operations. Demonstrated capability to lead a wide variety of retail and service operations, including third party concessionaire development and management.

Career Highlights

Reduced annual financial loss across the Pacific region by $2.4M over a three-year period and successfully reduced non-profit bottom line results to below approved budgets for three consecutive years. (USO) Reduced financial losses by $10M for the Bakery and Prepared Foods departments and saved an additional $17M in subsequent years after developing a comprehensive employee training program. (Giant Eagle) Added $15M+ in annual concession income to the bottom line after securing an exclusive contract to open 65 McDonalds restaurants across U.S. Navy bases worldwide. (Navy Exchange)

Core Competencies
Financial Performance Budgeting Global Operations Management P&L Management Improvements Teambuilding & Leadership Policy & Procedure Development Turnaround Initiatives Project Process

Professional Experience
United Service Organizations Inc. (USO) 2008 to 2011 $235M non-profit organization providing services to members of the U.S. military. Vice President, Pacific Region Responsible for all operations across the Pacific Region (Japan, Korea, Hawaii, Guam, Okinawa) of the premier private, non-profit organization dedicated to lifting the morale of Americas troops and their families. Served as the senior executive for the region interfacing with top ranking civilian leaders in foreign countries (ambassadors, governors, presidents, and CEOs) as well as senior ranking U.S. military officers (generals, admirals, U.S. State department officials). Further responsible for the financial budgeting, P&L management, and execution of the USOs largest region. Worked to re-establish relationships with foreign sponsors and supporters for growing operations. $2.4M reduction of financial losses over threee years while successfully reducing non-profit bottom line results to below approved budgets for three consecutive years. $4.4M increase of sponsorship support over a three-year period for overseas foreign operations across the entire Pacific region.

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136% increase of volunteer hours that allowed the region to expand USO Center hours of operations thereby operating some Centers without paid staff. $1.9M in facility improvements and renovations as well as standards for business-related accountabilities and management responsibilities on schedule and below budget. Instituted financial literacy and personally trained all Directors and Managers while establishing position descriptions for all paid staff.

Giant Eagle, Inc. 2001 to 2008 $9B privately held supermarket chain. Director, Retail Operations Full P&L responsibility for $6.5B of 160 corporate stores. Directed monthly financial performance team reviews for the Bakery and Prepared Foods departments. Developed and facilitated learning map training for all stores, maximizing employee knowledge of customer service operations and store financial performance. Led corporate Indirect Spend Cost Reduction Initiative through competitive e-sourcing and served as Director of first Central Buying Office for not-for-resale commodities. $10M reduced from the Bakery and Prepared Foods departments bottom line losses.

$1M+ savings in corporate federal income taxes annually after developing a tracking system and process to capture the value of donated products to charitable organizations ($130M+ across all stores). $45M in run rate savings by leading the first major indirect spend competitive sourcing initiative. Served as one of six executives selected to lead a cultural transformation using Toyota Production System (TPS) practices to reduce costs while improving customer value proposition. Exceeded financial budgets for every year from 2001 to 2008.

Navy Exchange Service Command 1985 to 2001 $2B global retail division of the U.S. Navy operating shopping complexes and hotels. District Manager, Midwest Region (1993 to 2001) Served as senior executive with full responsibility for planning, development, operations, sales, marketing, and P&L performance ($110M) for over 1,100 employees. Responsible for effective facility maintenance for all operations across the region including renovations of existing stores and the construction of new ground up facilities. Turned region into the #1 profit generator (out of 136) across the entire Navy Exchange System worldwide. Increased total revenues by $65M (from $45M to $110M) between 1993 and 2001. General Manager Guam & Marianas Islands (1990 to 1993) Held operational leadership for all retail stores, service and concessionaire operations. Managed $85M P&L for all Navy Exchange business across the Guam/Marianas Islands. Led all facility maintenance, introduction of new product lines and businesses, and employee training and work performance standards. Provided significant support to all U.S. military forces during Desert Shield/Desert Storm, extensive emergency survival support island-wide during seven major typhoon disasters, and support for all U.S. military evacuees from the Philippines during Mt. Pinatubo volcanic eruption.

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Increased total revenues by $38M (from $47M to $85M) between 1990 and 1993 by expanding operations to maximize customer support. Received the Best In Class Overseas Navy Exchange Award [1st in 136] (1992). Personally awarded the Navy Exchange Distinguised Service Award [1 out of 30,000] (1992).

Education & Professional Memberships

Bachelor of Science, Hotel & Restaurant Management University of Wisconsin-Stout, Menomonie, WI Non Profit Executive Leadership (2010 and 2011) Toyota Production System Giant Eagle Consultants (2007 to 2008) Executive Leadership Course Carnegie Mellon (2003)