VISHNU VAIBHAV CHOWDHRI E-Mail : vishnu.chowdhri@yahoo.

com Handheld : (+91) 9650807947

Work Experience
Key Highlights
07 years of International Hospitality experience Handled all major aspects of Hotel operations F&B, Sales & Marketing, Housekeeping Core Competency in Front Office Department Major contributions in Hospitality Service Processes and Marketing Campaigns Green Belt Holder in Six Sigma for Service Processes Exhaustive experience in up-selling and cross selling techniques Execution of chain wide Guest Loyalty Programs

From Nov10: Front Office Manager: Hilton Garden Inn New Delhi
Responsibilities : Overall management of Front Office Operations for the property Directly responsible for Customer Relationship Management for all market segments Leveraging IT solutions for Satisfaction and Loyalty tracking (SALT) Responsible for a positive acceptance of a new born hotel brand in the Asia Pacific Market Increasing Customer Loyalty base through enrolments as a part of marketing campaigns Management of a complete guest database system and Guest loyalty tracking Analysis of existing customer database through RFM metrics Maintaining operational excellence Recruitment/Hiring/Training Team members

Tenure Achievements:
Visible contribution in Hotel Rankings rising to position 4 for territory New Delhi on E travel giant tripadvisor.com during first quarter 2011

Apr09 Nov10: Asst Front Office Manager: ITC Maurya The Luxury Collection New Delhi
Responsibilities : Building brand loyalty through effective communication Adding incremental value for guests and corporate/organisations through up selling Cross Selling within the chain of Hotels of the company to existing/prospective customers Ensuring Guest recognition through customer database maintenance and analysis Handling Internal and External Audits for the Property

Tenure Achievements:
Developed cross selling program- Your Next Destination. Successfully executed handling of State Head visits/Delegations

Dec08 Apr09: Sales & Marketing Executive: ITC Hotels Regional Sales Office New Delhi
Responsibilities : Maximising Lead Generation through internal and external network Building Product loyalty across various market segments Building awareness for existing loyalty programs amongst the focussed market Acquisition drives to acquire new customers

Jul05 Dec08 : Asst. Manager Front Office : ITC Mughal Luxury Collection Agra
Responsibilities : Handled all Front Office functions of a full fledged resort property with responsibilities including Arrival and departure management for residential guests Ensuring highest standards of In-house guest satisfaction Management of unforeseen guest situations Providing value added guest services Supervising a complete front office team and ensuring maximum outputs Training team members with emphasis on customer loyalty/satisfaction Gathering and analysing market intelligence / competition information Installation of healthy work practices amongst the fraternity Roster management of all operational employees

Tenure Achievements:
Developed project for expedited bulk arrival process: Adopted by company as a unit policy Received special recognition in annual Scroll of Honour for an unprecedented increase in guest satisfaction levels across all ITC Hotels

Professional Training
.
July 2001-05 : Selected for Welcomlegionnaire Program for Management training (ITC Hotels) July 2003 : Appointed in the Front Office division as a specialisation department. Core Training : All operational departments of full fledged service properties Cross training : Directly related departments Sales, Marketing, Finance Management Training Experience 17 months Major properties listed below ITC Maurya Luxury Collection (Flagship) ITC Hotel Grand Maratha The Luxury Collection ITC Hotel Grand Central The Luxury Collection ITC Hotel Mughal The Luxury Collection Sheraton Hotel Rajputana Sheraton Hotel : New Delhi : Mumbai : Mumbai : Agra : Jaipur : New Delhi

Academics
Date
2004-07 2001-05

Course
Graduation Degree BA : Bachelor in Tourism Studies (BTS) Diploma in Hotel Management (The Welcomlegionnaire Program)

Institution
Indira Gandhi National Open University (IGNOU) Welcomgroup Management Institute (WMI, Gurgaon)

Personal Details
Date of Birth : September 8, 1983 Marital Status : Married Address :16-B, Railway Officers Enclave, Sardar Patel Marg, New Delhi - 110021