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Objective: To gain a position with an established company where I would be allowed the opportunity to contribute to the growth of the business through my ability to nurture client relationships while utilizing my customer service background and education. Education: ECPI College of Technology AAS Computer & Information Science Major: Business Systems Administration GPA: 3.40 Skills: Advanced customer service and problem solving skills Strong organization, communication and leadership Ability to work efficiently and accurately in a fast-paced environment Microsoft Word, Excel and PowerPoint Data entry and typing Work Experience: Flow Auto Center Internet Shipping and Receiving Department Checked in orders with scanning gun Used same gun to locate parts on shelves Pull orders to be shipped Pack parts properly for shipping
Greensboro, NC 2009-2011
Winston-Salem, NC 2/2011-02/2012
Precision Tune Auto Care 336-883-8863 High Point, NC Manager 2008-2008 Oversaw all daily operations, opening and closing responsibilities and human resources duties Managed and trained all associates on automotive maintenance and repair Provided customer service, built and maintained client relationships North Point Chrysler Jeep 336-759-0599 Counter Sales Filled and prepared orders for shipment Processed merchandise returns, operated cash drawer daily and client billing Diagnosed problems and advised on repairs needed Winston-Salem, NC 2007-2008
Keith Doggett
749 Fork Bixby Road Advance, NC 27006 krdoggett@yahoo.com 336-905-5929
Gerry Wood Auto Sales 888-685-1310 Salisbury, NC Counter Sales 2006-2007 Filled orders for automotive parts needs to retail, wholesale, and in house mechanics Diagnosed customers problems and advised on repairs needed Received, filled and shipped telephone orders Performed monthly inventory checks for quality control Cash drawer and bank reconciliation duties Piedmont Ford Truck 336-668-2401 Counter Sales Filled orders for automotive parts Processed requests, diagnosed problems and advised on repairs needed Determined condition of parts for returns Researched database for diagrams for diagnosis, and client billing Marked and restocked parts in accordance with company policy Greensboro, NC 2003-2006
Summary: I would be an attribute to anyones organization. I have many years of parts and customer service experience and many more years of good common sense. I take direction as well as work independently. The combination of these attributes makes me a unique candidate for any position. I have been working in dealerships since 1987. My experience is mainly with Ford, Lincoln, and Mercury parts, but I also have experience with Subaru, Jaguar, Isuzu, Mazda, Kia, and Hyundai, Dodge, Chrysler, and Jeep. I am confident that I am capable of performing any task put before me. I am very detail oriented and dont give up easily.