RESUME Deepak Murlidhar Bhandare Address: H No.

128, Warje Gaon, Mumbai Bangalore Highway, Near 9860293126 / 9762975101 Rambhau Barate Vitthal Mandir, bhandaredeepak9@yahoo.in Pune 411052 Maharashtra India bhandaredeepak9@gmail.com Contact: Mobile: Email:

Synopsis Retail Banking professional with over 120+ months of experience in Retail Banking Operations CASA / Liability/ Assets, Customer Relation Management, Cross selling. Exposure in handling branch operations and implementing strategies towards enhancing market penetration, business volumes and growth along with customer retention. Excellent interpersonal, communication & organisational skills with proven abilities in banking operations, customer relationship management and cross sales. AMFI Certified. Objective I am looking for a career Service Operations preferably in Banking / Financial Sector whereby I can seek tasks/ challenges/ new role/assignments, learn, adapt and enrich myself with more learning & skills which would in my professional growth along with the organizational growth and goals. Carees Highlight and Significant Achievements Current assignment with HDFC Bank Ltd as Deputy Manager since Jan 2010. Job Profile Key Functional Areas: Branch Operations ( PBA) Daily Operations activities including posting of Teller vouchers. Controlling Activation/Depletion/FTNR of the Branch. Checking and supervising AOF and daily reports of the branch. Responding to various mails/authorities/customers as Branch Operations Manager. Resolving customer complaints and supervision of TAT to be followed by the team members. Checking Audit Compliance of the Branch. Key Functional Areas: Cash Department ( Teller ) Cash Receipts and Payments in the bank as a Cashier. Processing of Remittances Demand Draft /Manager Checks/Outward Remittances. Reporting and submitting various kind of cash reports. Conducting customer contact point vairifications in required cases. Cross selling of other products of bank to walk in customers such as Life Insurance. Last assignment with ICICI Bank Ltd as Officer with the banks Liabilities Group from Nov 2006 Jan 2010 Job Profile Key Functional Areas: General Banking Operations - Liabilities Handling Query Desk: Processing requests of cheque book, Atm card, Address change, Sign change, Addition or deletion in nominee name. Inter Branch Fund Transfer, Personal details updating in Finnacle. Handling queries such as cheque deposited not credited.

Receipts and Payments in the bank as a Cashier To punch all the transactions in Finnacle Preparing and submitting reports related to cash such as Cat2 and Cat 3. Guiding subordinates about various processes of the Bank.

Prior Assignments Worked with ICICI Home Finance Company Ltd (Asset Group) as Customer Accounts Manager from Feb-06 to Nov-06 Job Profile To handle the escalated cases in customer service. To provide the best assistance and support to the executives on front desk so that the best services can be provided. To take care of minimum wait time and service time for the walk-in customers. To take necessary steps to ensure that all the commitments done by the executives are completed within prescribed period. To get the work done by the executives as per the process and projects laid by the upper management. Senior Executive from July 2004 to Feb 2006 handling Front Desk Customer Service. Customer Service Executive from Nov 2005 to Feb 2006 handling walk-in customer queries as like providing foreclosure statements, refund of excess EMIs,Issuance of all kind of NOCs. Disbursement Officer from July 2004 Nov 2005 handling Non Discrepancy Check of Two Wheeler/ Four Wheeler/Personal/ Farm Equipments/Commercial Vehicles/ Construction Equipment Loan files. The job involved to check whether all the documents provided in file are as per credit conditions, no overwriting and alteration on PDCs, Database punching of files, Closure of previous loans in case of Top Up cases through Finnone. Cheque printing preparing MIS for keeping records of the same. Communicating with the DMA and CPA persons for their queries regarding Disbursement issues. Delegation of work to the junior executives as per requirement. to check that proper TAT is maintained in Disbursement. Worked with Bajaj Allianz General Insurance Co Ltd (Yerawada) As Admin Executive (April 2004 Jul 2004) Job Profile Maintaining records of Insurance Cover Notes of various Branch Offices, their requirement and despatch details. Registration of Cover Note Nos. in the System. Worked with ICICI Bank Ltd. (Bhandarkar Road) in Operations Department as Consultant (Oct 2001- Jan 04) Job Profile Disbursement of AUTO / Over Draft / Personal Loans / Two Wheeler Loans. File checking of all products ie. Legal documents, Schemes, Disbursement Memo, Credit Approval Memo, Pdcs. Customer Handling Attending Telephone Calls, Walk in Customer Queries ie Foreclosures, Interest Certs, Change of PDCs etc. through RLS. Preparing NOCs and keeping their records. Worked for Bajaj Auto Finance Ltd. Wakdewadi in Operations Department as Consultant (Aug 2000-Oct 2001) Job Profile Disbursement of Consumer Durable Loans, Customer Handling, Dealer, DMA communication, MIS, Despatch of disbursement cheques to Dealers. Achievements Got Certificate of Excellence (Best Cashier) for the year 2009-10 Got Certificate for remarkable participation in Home Loans Business

Professional Development M Com from University of Pune in 2002 (Pass Class) B Com from University of Pune in 1999 (Pass Class) HSC from Board of Pune in 1996 (First Class) SSC from Board of Pune in 1994 (First Class) Others certifications: AMFI (Association of Mutual Funds in India) in Oct 2009 MMS from University of Pune in 2006 (First Class) PGDBM from University of Pune in 2003 (Higher Second Class) Passed GDCA (Govt. Diploma in Co-operation and Accounting) About me Computer Languages known Hobbies Marital Status Date of Birth : : : : : Knowledge of MS Office, Finnone, Finacle and Finware. English, Hindi, Marathi Listening to Music Married 9th September 1978 Mr. Shashi Bhat Branch Manager ICICI Bank Ltd. Delhi Mob: 9560900150

Reference Mr. Swapnil Vaishampayan, Area Credit Manager, Personal Loans, HDFC Bank Ltd. Mumbai, Mob: 9323092759

Date:

Deepak M Bhandare