Education Education Industry Glodynes Technology Services and Support for K-12 and higher education provides total

lifecycle management for intelligent classrooms and the institutions that are behind them. From providing logistics, deployment, and maintenance services for an international interactive display manufacturer, to providing onsite installation and maintenance services for eClassroom equipment on behalf of technology providers Glodyne is the premier technology support partner for the Education sector. Multi-Vendor Experience The Glodyne Difference Glodyne realizes that as the volume of technology equipment deployed in classrooms has risen, so have the expectations that these tools work reliably. Accountability is a key principle of today's educational technology funding; technology providers are expected to deliver efficient and effective implementations, as well as ongoing support. Another challenge facing technology providers and educational CIOs is the variety of components and manufacturers represented. Historically, the majority of hardware and software was provided by a handful of vendors. Today, when all the equipment and systems are factored in, this number could be closer to one hundred. With a dedicated focus on educational services, Glodyne technicians understand the technology present in todays classrooms and are certified to deploy, integrate, and support it. Glodyne supports and maintains more than 745 manufacturers' products, including IBM, NCR, HP, Dell, Toshiba, Sony, Gateway, Apple, Lenovo, Fujitsu, Lexmark, Epson, Okidata, Brother, Panasonic, Motorola, Cannon, Fuji, Cisco, Nortel, Belkin, Netgear, Linksys, Promethean, Smart, Polyvision, Quartet, 3M, eBeam, and PLUS. Realizing the importance of security throughout the educational system, Glodyne uses only full time, badged employees, all of whom have undergone drug testing and background checks. Glodyne - Your Partner For Every Stage For eClassrooms to work reliably, many components need to be assembled, integrated, tested, and sometimes even fixed, before they can be shipped to end-users. This kind of approach can identify any problems prior to deployment

Highlights

An advanced, scalable infrastructure, complete facilities and certified resources for deploying and supporting the full range of both eClassroom and backend infrastructure technology Deep experience with K12 and higher education markets Integrated remote, field, and logistics capabilities Technical service desks already handling more than 300,000 calls per month 24x7 Approximately 200 forward stocking locations with 113,000 active part numbers for more than 15,000 types of equipment; ISO certified logistics locations Broad geographic coverage throughout the U.S. and Canada with Glodyne-employed (W2) technicians Proven ability to support multi-vendor products as well as scale between high-touch/low volume and low-touch/high volume rollouts

Functional Areas Supported

Classroom - Desktops, Laptops, (Wintel, Lintel, MAC) Printers,

and installation; however most school districts have extremely lean IT support staffs, and won't be able to provide these vital services. In addition to onsite deployment and ongoing support, Glodyne offers these and other logistic services, as well as comprehensive and flexible remote (help desk) services. Glodyne supports hundreds of educational locations nationwide, and is an authorized service provider for most manufacturers equipment and platforms used in K-12 public and parochial schools, colleges and universities, and other institutions of higher learning. Glodyne supports high-availability hardware including PCs, printers, servers, monitors, peripherals, and other devices providing a Single Point Of Contact (SPOC) for all of your service needs. With more than 35 years experience in the education sector, Glodyne offers services for the full product lifecycle including deployment, support, maintenance, deinstallation, and second life. Most importantly, Glodyne gives you the quality, reliability, geographic presence, and skills depth and breadth you need to be both competitive and successful.

Glodyne's Technology Services and Support for Education include: Education Deployment Services Total coordination and project management of the installation and de-installation process including site surveys, site preparation, assembly, staging, integration, configuration, implementation, testing, rollout, technology refresh, de-installation, disposal, and second life. Education Technology Support

Projectors, Cameras, Scanners, Intelligent white boards, Servers, Wireless and Wired Networks Back Office / Administration Desktops, Printers, Security Systems, Servers, Networks, Telephony, Uninterruptible Power Supply Data Center Mainframes, Midrange Servers, Wintel/Lintel/MAC Servers, Printers, Media Replications, Storage (Tape & Disk), Remote Backup Storage Systems Automatic and Manual Off Campus Facilities (Students/Faculty) Desktops, Laptops, (Wintel, Lintel, MAC) Printers, Networking, Telephony

Complete ongoing maintenance and support for the Education environment from the administrative offices and data center to the eClassroom and everywhere technology resides in between. Comprised of onsite, remote, and logistic services, this solution is designed to extend the life of IT investments while keeping service events imperceptible to the students, teachers, and/or administrators and to keep facilities up and running. Education Service Desk Whenever there is a technology support need, this is the first and only call an administrator, teacher, or student has to make. Available on a 24x7 basis, this North American staffed solution

covers Tier 1 through Tier 3 escalation, as well as dispatching and scheduling of onsite resources, should they be required. With more than 50 years of experience and over 2,500 technology professionals Glodyne delivers the entire spectrum of technology maintenance and support services. Glodyne makes a difference for a wide range of Education customers including: K-12 school districts; colleges, universities, and other institutions of higher learning; interactive display, desktop, laptop, and data center equipment manufacturers; and leading IT services and equipment providers to the education sector. Through our extensive network of OEM, reseller, outsourcer, and systems integrator partners, we can leverage these relationships and partner with you to make that difference, too. About Glodyne Glodyne Technoserve Limited is a leading Technology IMS company that has built rich experience in the geographies it serves while constantly exceeding delivery expectations of its customers. Glodyne have been able to make a mark in the IT Services domain with our quality service delivery and customer first approach. Our innovative delivery model helps us to synchronize seamless and cost-effective solutions with assured quality to our clients. At Glodyne, we strive constantly to deliver greater tangible business benefits to our clients. We follow the best business practices that enable companies to operate more efficiently, have better ROI and help them focus on their core business. Our technologists and analysts find solution to the most complex of business logic and help maintain competitive advantage for our clients by transforming concept to reality. Glodyne leverages its comprehensive India and North America services footprint along with ITIL best-practice frameworks, tools and methodologies to improve availability and efficiency of its customer's Infrastructure assets. Our services provides the right tools and the right structure and processes, enabling IT to move up the management maturity scale and deliver more value. The proactive configurable services and solutions for managing assets, improve predictability of complex and demanding environments of the customers resulting into significant business benefits. In India, Glodyne has built strong skills and capabilities to provide path breaking array of technology IMS services on a managed services model in high growth sectors. Glodyne with its experience, expertise and strong IPRs has acquired a leadership position in this space. At Glodyne, we believe fostering strategic alliances and the synergies they bring to our business. Glodyne has a strong alliance program with technology market leaders in IT Products and Services who complement our expertise in Technology IMS outsourcing and projects business. Glodynes success is attributed to its unique business model, a sharp organizational focus and the strength of its people. Glodyne Values committed to:

Customer delight: To provide services, surpassing our customers expectations. Leadership: To lead by example and set standards within the organization and in the segment we operate in. Integrity: To be ethical, open and sincere in our dealings Quality: To strive for continuous quality improvement in our offerings. People working together: To encourage cooperative efforts at every level and across all activities in our company. Enhancing shareholders value: To ensure our success so that we generate superior returns on the assets entrusted to us by our shareholders.

Quality Policy The policy of Glodyne is to continuously strive and delight customer through total quality performance of all its IT services in terms of culture and delivery. With a pragmatic Quality Policy in practice, Glodyne is well positioned to deliver Technology IMS and Software Services to meet or exceed the customer expectations. It is the passion for quality that kept us growing this far, and motivates us to steer ahead with confidence. The repeat orders, fool proof reliability and trust we emboss in our clients- talks volumes about our quality. Total Customer satisfaction is our goal; and we at Glodyne Technoserve are committed to achieve it through innovative insights, quality service and excellence in technology deployment To reinforce our focus and dedication towards quality, Glodyne has achieved many certifications in order to maintain the quality measures and objectives through our Quality Management System. ISO 9001:2000 certification Education Managed Services India is one of the largest education markets (in terms of the potential number of students) in the world. India has the world's largest population of people under the age of twenty nine. Recognizing the huge potential, there are significant planned outlays for this sector in India. The Indian education market is currently under-serviced, with only around 210 million students enrolled in more than one million schools (K-12). The Indian government (both at the central and state level) owns approximately 85% of all of the schools in India. It is estimated that there are currently approximately 120 million students who should be enrolled in school but are not a part of the system due to various economic and social reasons. The higher education system is also highly under-serviced with around 14 million students as of 3rd March, 2007 in 378 universities and 18,064 colleges. The private, not for profit sector owns over 75% of institutions and accounts for 64% of enrolled students. Glodyne Enhancing Education Administration Glodyne has built innovative managed services offering to penetrate the rapidly growing education sector with end to end offerings. The Company provides interactive and comprehensive services based on cloud services that link and empower all stakeholders i.e.

management, parents, teachers, students to interact with one another and seek relevant reports. The managed application services of Glodyne, clubbed with its professional services and rapid implementation methodology, ensures rapid deployment of the application with minimal capital investment on the part of the institute. Glodyne has partnered with some of the Worlds leading Schools, Colleges and Institutes in their process of automation and helped them implement some of the best practices. Developed with the use of cutting edge technology, Glodynes Web-enabled ERP Services for Universities, Colleges and Schools, are tried, tested and proven for their scalability and reliability. Excel Plus, from Glodyne stable, is one of the most versatile and comprehensive e-learning platform available. Glodyne believes that Software can be effective only if it can support the realities of the business and offer cost effective solutions to its customers problem often without major disruptive changes. Glodyne expertise & experience in the industry can be attributed to the immense skill-set availability in software conceptualization, design and development and implementation for the Education domain. Apart from managing the administrative, financial and academic functions of the institution, Glodyne Education Managed Services also provides a platform for sharing information between all the stakeholders, viz. Students, Parents, Teachers, Administrators, and the Management, thus ensuring:

No major Capex investments for the institutions Transparency in administration at all levels. Accountability in the system. Improvement in the quality of education management Reduce the operational expenditure, operational workload and increase the efficiency of the institution. Automation of the various types of institutional reports required Create an information communication system between Students, parents, Teachers, Administrators and Alumnis Equip the institution with a global standard working methodology.

Key Features and Benefits of Education Managed Services

Web enabled & hence can be accessed from Anywhere, Anytime & Any Device Completely hosted solution complete server administration by Glodyne Mobile and GPRS compatibility access the solution on your GPRS enabled phone SMS Server integration to track and monitor your critical processes and events Reduces the paper work Payment Gateway integration facilitates the collection of fees online Transparency & accountability in processes Scalable, Robust and Reliable platform. Very high SLA Based availability - 24 x 7 x 365 Build intelligent reports with minimum clicks. An effective tool for monitoring student performance for teachers and parents

Compatibility with Biometrics, Smart Card Readers, Barcodes, SMS server etc