Wednesday

19 November
2008

Implementing a Knowledge Café A one-day

masterclass
designed to help
Maximising knowledge sharing throughout you:
your organisation • Understand
conversation as the
Why attend this event? most powerful
knowledge sharing
In this workshop you will get to understand the desired outcomes, fundamental principals process in your
and benefits of the Knowledge Café process. You will go on to participate in a Knowledge business and training
Café; to experience the benefits first hand and to reflect on and discuss the experience within & development
the session. You will leave the workshop understanding the power of the Knowledge Café
and with sufficient knowledge to run to one.
• Design and run
It is not just about talking and networking, but allowing people to engage each other with the Knowledge Cafés
aim of learning from each other rather than entering into unproductive debate. A Knowledge
Café can be your easy, low cost way to make knowledge sharing work for your organisation • Use Knowledge Cafés
and gain buy-in for a new initiative; acquire improved understanding of complex issues; to solve specific
improve the way that people work together by gaining an understanding of others’ business problems and
perspectives; enable a tacit transfer mechanism between less experienced and retiring workers challenges
and facilitate the merger of two cultures after a take-over.

The workshop is designed for anyone who is involved in developing a knowledge-sharing or Who should attend?
more innovative culture within their organisation. You will learn to understand the
fundamental principals and benefits of the Knowledge Café process. You will go on to
participate in a Knowledge Café, experience the benefits first hand and reflect and discuss • Change managers
your experience. You don’t need to be a professional facilitator but book today and you will • Human Resoure
leave the workshop understanding the power of the knowledge sharing and with the Practitioners
techniques to run to your own Gurteen Knowledge Café.
• Knowledge
Management
About your masterclass leader practitioners
David Gurteen has over 30 years experience working in high technology • Learning and
industries. Today, he works as an independent facilitator to help people development
achieve results through innovating, sharing, learning and working more practitioners &
effectively together. David is the founder of the Gurteen Knowledge facilitators
Community - a global learning network of over 15,000 people in 154
countries who share and learn from each other and who strive to see the
• Project leaders
world differently, think differently and act differently. He has been running • Trainers, mentors
Knowledge Cafés and knowledge sharing workshops in a variety of settings and coaches
and cultures, around the world for the last 5 years including: London; Kuala Lumpur; Jakarta;
Hong Kong; Dubai; Singapore; Canberra; Barcelona; Washington DC; Moscow and
elsewhere. From this experience, he has developed a hightly successful format: the Gurteen
Knowledge Café.
One-day masterclass
19 November 2008. Pretoria Agenda
08:00 Registration and refreshments 10:45 Implementing a Knowledge Café 14:45 Uses of the café and alternative formats
• Set the theme and question • Business applications of the Café
08:30 Introductions • Small group conversations followed by a • World Café and Open Space Technology
whole group conversation and other formats
09:00 Business is a conversation
• KM is about understanding 13:00 Networking lunch break 15:15 Afternoon refreshment break
• The importance of dialogue
14:00 Review of the morning 15:30 Café-style review of the day
09:45 The Knowledge Café process
• Background, rationale and outcomes 14:15 Tips and techniques 16:30 Close of masterclass
• The process itself • The process in more depth
• Language and cultural issues
10:15 Morning refreshment break

DELEGATE DETAILS Please photocopy this form to register further delegates

Investment of R2800
Title {Mr, Ms, Mrs} First Name
ex VAT per person
Surname
Job Title
WAYS TO REGISTER
Department

Company Name 1. Fax: this form to +27-(0)866195830

2. E-mail: info@4knowledge.co.za
Address

Postcode
Town Country
VENUE
Tel No Fax No
E-mail Wingate Country Club,
Norval Street,
Signature
Moreleta Park Pretoria
I have read and understand the cancellation policy and agree with the terms and conditions
Directions

HOW TO PAY (please tick the relevant payment option) From N1, take Rigel Avenue/Delmas
Offramp.
Continue with ,Delmas Road. Turn left
PLEASE INVOICE ME VAT Number: (east) at Hans Strydom Drive
Turn right (south) into Rubenstein Drive
(Moreleta Park )
Cash/Cheque at registration Cheque to 4Knowledge Analysis Solutions Continue with Rubenstein Drive until
road forks
Take right slipway into Jacques Street
Electronic transfer 4Knowledge Analysis Solutions Turn immediately right into
Nedbank Branch Code: 151745 Norval Street,
Current account: 1517055113 Access Wingate Country Club through
security gates.
Parking areas available at club house.
BOOKING CONDITIONS
Masterclass to be held in Upstairs Venue
1. Bookings can be submitted at any stage prior to the event, subject to availability. A limited allocation is
being held and booking early is therefore recommended
2. Payment must be received in full prior to the course.
3. Replacements are allowed. Enquiries
4. If the delegate cancels after the booking has been accepted, the delegate will be liable to the following
cancellation charges:
• Cancellations notified over 30 days prior to the event will not incur a cancellation fee.
Please contact us if you require
• In the event of a cancellation being between 30 and 7 days prior to the event, a 2 % cancellation assistance with finding
fee will be charged. accommodation.
• For cancellations received less than 7 days prior to the event, the full delegate rate must be paid For more information, please contact
and no refunds will be available.
5. All bookings submitted by e-mail, fax, or over the telephone are subject to these booking conditions.
Dalene Duvenage, 082-413-1922 or
6. All cancellations must be received in writing. email dalene@4knowledge.co.za
7. 4Knowledge will not be held liable for circumstances beyond their control which lead to the cancellation
of variation of the programme.
4Knowledge reserves the right to reject any booking at any time prior to the event

PLEASE NOTE
4Knowledge cannot be responsible for assisting potential delegates in obtaining visas to the country in which this event is being held.
Delegates are responsible for their own travel, accommodation and visa requirements.