APPENDIX QUESTIONNAIRE

A STUDY ON THE EFFECT OF JOB STRESS ON EMPLOYEES PERFORMANCE IN FULLCIRCLE BPO Pvt.Ltd, CHENNAI
NAME: GENDER: AGE: QUALIFICATIONS: MARITAL STATUS: YEAR OF SERVICE: a) Male a) 21-25 a) UG a) Married c) 2-3 years b) Female b) 26-30 b) PG c) 31-35 c) Diploma

d) 36 and above b) Unmarried d) above 3 years b) Rs.10001-Rs.15, 000 d) above Rs. 20,001

a) Below 1 years b) Below 1-2 years

MONTHLY INCOME: a) Rs.5000-Rs.10000 c) Rs. 15,001-20,000

1. Does

Stress affect your work?

Yes
2. Do

No

you feel that you are under too much of pressure?

Sometimes Rarely Often Very rarely Never

3. What are the individual factors that cause stress to you?

conflict between various roles Confusion in roles Work overload Personal reasons Difference in attitude
4. Does rotation of shifts causes Stress?

Sometimes

Rarely

Often

Very rarely Yes

Never No

5. Does any change in organization causes stress to you?

If so specify the reason_______________________ 6. Do you have difficulty in concentrating in your work?

Always
organization?

Often

Occasionally

Rarely

Never

7. Which organizational factors make you to feel tensed and Stressed in the

Unfair Performance evaluation Inequality in remuneration & incentives Leadership style fear of achieving target Pressure from superior
8. Do environmental factors have impact on employees Stress?

Yes Always

No Often Occasionally Rarely Never

9. How far the environmental factors have an impact on Stress in your life?

10. Which environmental factors cause Stress?

Fast technological change Family demands and obligation Economic and

financial Conditions

Relocation Ethnic identity

11. Low performance (anxiety) causes psychological problems.

Strongly agree Agree Neutral Disagree Strongly disagree

12.Spending time with family reduce stress? a. Strongly agree b. Agree c. Neutral d. Disagree e. Strongly disagree

13. Do Stress affect the performance of the employees in an organization?

Always

Often

Occasionally

Rarely

Never

14. In what extent Stress have impact on performance of the employees in organization?

Very High High Neutral Low Very low

15. What are the factors that have the impact of Stress on performance?

Duration of Stress continues Complexity of the task Ones previous experience with the task
16. Do you move well with your co-workers?

Always Always
a) Sometimes 19.

To some extent Never Often

b) Rarely

17. To what extent the Stress affects the relationship between management and you?

Occasionally
c) Often

Rarely

Never

18. Competitive pressure with co-workers causes stress. d) Very rarely e) Never

Physical and mental strain caused due to Stress?

Strongly agree Agree Neutral Disagree Strongly disagree

20. What is the symptom of Stress from your experience?

Inability to relax Headache Chronic worry Nervous and tensions

Uncooperative attitude Sleeping problem Absenteeism

21. What measures do you take to relax yourself?

Sleep Go for a walk Listen to music Sharing with Friends Others if so

specify______________________________

22.

What your Company provide you to overcome from your Stress?

Counseling Others_____________________

Leave

Recreation

Tour

23. What do you expect from your company to manage Stress? (Suggestions)

Job Security Good working condition Adequate Training Lighter work Load Increase in Pay Others_______________________________