CHRISTINE E. FENNELL Jacksonville, Florida 32256 (904) 540-8422 cefennell@comcast.

net CAREER SUMMARY Operations management professional adept at cost cutting and process improvement. Experience in A/R and A/P, payroll, credit and collections, financial reporting and analysis, budgets, marketing, new business start-ups, mergers and acquisitions, plant operations, leasing, contract negotiations, regulatory licensure and compliance, quality improvement, and supervision of multi sites. PROFESSIONAL EXPERIENCE Seminar Coordinator (10/08-Present) Business Education Network, Inc. Melbourne, Florida Responsible for all aspects of event management, including online registration, site selection/contract negotiation, proposal planning, transportation arrangements, hotel attrition/cancellation negotiations, production of meeting materials, and on-site management of seminars. Ensured best rates by skillfully negotiating with suppliers and vendors. Researched areas of interest at seminar locations and posted online to generate added interest. Tracked all event finances to analysis profitability of each seminar. Branch Director (4/07-9/08) Nursefinders, Inc. Jacksonville, Florida Transferred to Jacksonville at the CEOs request to assess and promote a Medicare homecare branch office and resolve a variety of operational and personnel issues that had been plaguing the office for 3 years. Reduce number of turnovers by 30% by upgrading quality of candidates hired by implementing Behavioral Interviewing Technique skills and adding mentoring program. Successfully negotiated seven provider agreements with managed care companies to increase revenues within the first year. Managed the successful integration of the staffing office with the home care office by merging two cultures into one, while increasing staff and revenues. Revitalized morale of support staff, improved client satisfaction and optimized overall organizational efficiencies through motivation/mentoring of underperformers and restructuring orientation program, and added recognition program. Branch Director (5/04-3/07) Nursefinders, Inc. Verona, New Jersey Recruited to oversee daily operations and personnel management for two home care branch offices serving 411 clients at any given time in seven counties and 300 employees. Directed and supervised a cohesive, multi-cultural team (Russian, Latino, and English). Responsible for overseeing accurate and timely processing of weekly payroll for 300 employees and billing of over 400 clients.

Increased revenues first year by $1.5 million and increased gross margin from 24.7% to 30%. Received, Top Most Profitable Home Care Branch in company award in 2005. Next 2 years held top third spot. Developed and implemented plan to diversify business mix from 100% Medicaid to a business mix of 80% Medicaid and 20% insurance and private pay business in first 2 years. CAHC Accreditation with Distinction-2006, first time any Nursefinders branch office had received this honor from the accrediting board in New Jersey. Regional Vice President (8/95-9/02) Arcadia Service, Inc. Southfield, Michigan Provided operational support to 23 affiliate owned offices generating 1/3 of revenues of this $72 million staffing and home healthcare business. Guided affiliate owners in planning, developing, organizing, and implementing their business plans to successful outcomes. During this time also assisted in opening 7 offices, expanded 5, and reacquired 6. Troubleshooter dispatched to handle serious problems; open/close offices, direct the transition/acquisition and serve as temporary administrator. Resolved customer and affiliate disputes through proactive investigation of issues in a liaison role partnering with other departments. Participated in the development and orienting of a two day program of new affiliates to the company. Performed field visits for training and support implementation of recruitment/retention strategies, reviewed disciplinary and employment law-related matters, and prepare offices for licensure. Developed written policies and procedures for affiliates in accordance with their current states regulations. Branch Manager (1/94-89/95) Preferred Home Health Care Lafayette, Indiana Provided leadership and direction to a Medicare and Medicaid certified, JCAHO accredited home healthcare branch that covered five counties. Successfully prepared branch for initial JCAHO accreditation. Obtained licensure with commendation in 1994. Implemented and designed marketing plan for IV program. Reduced administrative staff by a third and increased quality and productivity in branch operations. Developed cardiac program with cardiac nurses from the hospital. EDUCATION Bachelor of Science, Cum Laude in Business Administration from National College 1983. Upon completion of degree, hired as a part-time evening instructor to teach Small Business Management, Principles of Management, and Principles of Marketing. COMMUNITY ACTIVITIES Society for Human Resource Management (SHRM-National) - Member SHRM Jacksonville (local)- Member Exchange Club of Jacksonville Beaches - Member Mayo Clinic Hospital Volunteer - PACU and Front Desk The National Marathon to Finish Breast Cancer Volunteer