Monarch Security Services (Pvt.) Ltd.

COMPANY PROFILE

Company Name: Established in: Mailing Address:

Monarch Security Services (Pvt.) Ltd. 1999, Islamabad. Suite # 1-2, Second Floor, Select One Plaza, F-11 Markaz, Islamabad. 051-2102405, 051-2228156 051-2228157 info@monarchsecurity.com.pk monarch_313@yahoo.com www.monarchsecurity.com.pk Punjab, Sindh, Balochistan, NWFP, ICT, Azad Jammu & Kashmir, Northern Areas

Telephone: Fax: Email:

Web: Licenses:

INTRODUCTION

1.

INTRODUCTION:
Launching off in 1999 with the establishment of our initial office at Islamabad, the company has now extended its wings further in every nook and cranny of Pakistan. Amidst the plethora of Security Companies which are competing for the consumers interest, ours is amongst the few which are equipped with state of art security facilities, trained guards, and competent managerial staff which enforces strict quality control on the services we dole out to our worthy customers. Monarch Security Services (Pvt.) Ltd. is approved and registered with the Ministry of Interior, Government of Pakistan vide Registration # I-02490 dated 13th July, 1999. Head office of the company is at Islamabad and our branch offices are operational at Rawalpindi, Lahore, Faisalabad, Multan, Taxila/Hattar, Muzzafarabad, Peshawar, Quetta, Karachi and Gilgit (Northern Areas). Here at Monarch Security Services (Pvt.) Ltd. our concept of good physical security is a combination of defensive principles designed to achieve the following for our valued patrons initially to detect then deter then delay and subsequently respond (and ultimately, deny access) to intrusions into critical physical spaces which our valued clients define for us.

2.

SALIENT FEATURES OF OUR SECURITY SERVICES

Personal Guards Mobile Escort Building Security Residential Compound Security Assets Security Access Control Management Visitor Control Security Surveys Verification of Incident

3.

TYPES OF WEAPONS
Guns, Pump Action. / 12 Bore Rifles, 7MM/8MM Semi Automatic, 44 Bore Pistol, 30 Bore 9MM, .32 Bore, .22 Bore Revolver, 32 Bore, .22 Bore, .38 Bore long Shot Gun Semi Auto (Repeater) / 12 Bore

4.

TYPE OF SURVEILLANCE SYSTEM / EQUIPMENTS WE CAN PROVIDE

Mobile Checking Squads. Intelligence Units. Watchman Clocks. Hand held Detectors for explosives / arms metal. Bomb/ Car Detectors. Motion Detector. Warning Device. Control Panel. C.C.T.V (Close Circuit Television)/IP based solutions Video Recording Sunglasses/DVR Hydraulic Road Blocking Systems/Bollards GSM Jamming Devices IED (Improvised Explosive Device) Jamming Systems Video Monitoring Equipment (24 hours) We also offer the services of verification & setting of local staff members and their documents of the office of our worthy client. Services to check the authenticity of documents e.g. Visa application and their annexure are also available. In special cases, we offer services of the investigation of any Security Breach incident, theft and burglary incident.

5.

WHY WE ARE DIFFERENT FROM OTHERS:

We honor our commitments with our customers to the utmost. We provide service of the top most quality compatible with what the best in the business offer. You can pass on your worries to us; we are awake to let you sleep. Our guards watch your premises and we monitor our guards. No compromise is made on the selection of manpower for the protection of our valued patrons. An adequate Wireless Communication Systems is operated by us and this is Government approved very few security units have this unique ability. We are highly competitive and strive for excellence you can pass on all your security concerns to us and rest assured that they will be taken well care off. We conduct the complete security clearance of our guards / security personnel on a quarterly basis. We can also provide security clearance to our patrons on demand. We continue to train our security personnel with refresher security training courses and physical fitness programs to ensure that we maintain our high standards of professional competence. Our commitment to quality and adherence of standard operating procedures is untiring.

VALUABLE CLIENTS

EXISTING CLIENTS

M/s Hasanali Karabhai Foundation M/s Al-Fazal Associates

HAD THE HONOR TO SERVE

M/s Serena Hotels Quetta M/s Huawei Technologies Pakistan (Warid Project) M/s Dewan Hattar Cement M/s Dewan Suleman Fibber M/s Eastern Power Company Ltd. (150 Mv ) M/s Adamjee Insurance M/s Karcun (Pvt) Ltd. M/s Master Poly Plast Industries. M/s Money Changer Association Rawalpindi / Islamabad/Lahore. M/s Madina Industries Lahore. M/s All Pakistan Marble Industries Association. M/s Mughal Steel Industries Gujranwala. M/s Ikram Leather Industries M/s BIOBLITZ (Farmers Market Pvt. Limited) M/s Glimmer Pvt. Limited M/s Bloomfield School Systems M/s Elpaso Technologies M/s Awan Group of Guesthouses Lahore M/s Watan Serve Pakistan M/s Bloomfield Hall School Systems M/s Bar BQ Tonight Restaurant M/s Ayesha Steel Mills M/s Chicken and Chicken M/s Pizza and Pasta M/s Children Hospital Lahore M/s DHQ Hospital Sheikupura Apart of all these corporate clients we have a large no of deployment of guards all over the country on many residential and minor official premises.

QUALITY MANUAL

QUALITY POLICY
Monarch Security Services quality policy is to achieve sustained, profitable growth by providing services which consistently satisfy the needs and expectations of our customers. This level of quality is achieved through the adoption of a system of procedures that reflect the competence of the Company to both existing customers and potential customer. In order to implement this policy all Staff is individually held accountable for the quality of their work, resulting in a continually improving working environment for all. This policy is provided and explained to each employee by the Senior Executive Vice President who conducts quality training programs off and on and also provides counseling to employees.

QUALITY OBJECTIVES
To achieve and maintain an optimum level of quality of services which subsequently enhances the Companys reputation with Customers. To ensure compliance with relevant statutory and Safety Requirements. To endeavor, at all times, to maximize our valued customer's satisfaction with the services provided by Monarch Security Services.

Defining Values Of Monarch Security Services (Pvt.) Ltd.

Customer Satisfaction. We are focused on granting superior value to our customer and thus be recognized as the pioneers of the Security Services in Pakistan. Our Values. Company operating principles based on core values of commitment, high standards of ethics, professionalism, customer satisfaction and innovation. Our Services. We focus on quality services geared to all in the pyramid starting from the executive to the individual customers, so they can fully achieve the peace of mind that they desire. Professionalism. Well experienced, qualified and friendly management. Specializing in safety and security services, capable of managing all operations and projects efficiently and smoothly.

ABOUT MONARCH SECURITY SERVICES

MISSION STATEMENT To be a preferred partner of our customers by providing complete security service solutions through professional and personal touch.

VISION STATEMENT To provide quality and an innovative range of security services and security equipments to our valued customers by highly trained security professionals for the satisfaction of our customers with both challenging spirits and flexibility.

SERVICES / SECURITY SYSTEMS

Armed Security Guard Services, Unarmed Security Guard Services, CCTV, Access Control Systems, Intruder Alarms, Fire Fighting Systems, Human Shield - Personal Security, Plain Clothed Security and Armed Escorts. Some of the salient features of our services are:

Trained & experienced staff Reliable and authentic service Environmental safeguards followed Competitive rates Provision of armed and unarmed guards to suit your requirements. A name you can trust to provide you with the complete security solution to your home and office. We take away your worries so you can leave your security concerns to us and concentrate fully on your core business.

RECRUITMENT
SOURCE The Company employs retired military personnel from 35-45 of Age, recruited from the fighting arms who are smart, alert and proficient in use of weapons. Civilian guards from 22-35 of Age are employed only if required by the customer. The Company has its own training system for providing its personnel necessary perspective and skills to perform their duties efficiently in prevailing environment in populated areas. SCREENING Monarch Security Services have a vigorous recruiting and screening mechanism that allows us to offer reliable and professional personnel to our valued clients. The screening process comprises clearance from police, army record office, NADRA and previous employers. REMUNERATION All employees of the company are paid decent wages commensurate to their qualifications and experience. Hourly overtime is paid in case they perform duty over and above their prescribed duty hours. All personnel are registered with Employees Old age Benefits Institution (EOBI) and insured with a leading insurance company of the country. BENEFITS Where the customers cannot provide suitable accommodation, the Company provides boarding and lodging to its employees. Since in the case the security staff is ex-military and registered with EOBI, they are entitled to medical care from local military hospital and nearest EOBI hospital or dispensary. In addition to the military pension, they also entitled to disability benefits and superannuation pension from EOBI. CULTURE The employees of the company strive to serve the costumers with integrity, innovation, excellence, respect, accountability, and teamwork. All of our staff and guards are smart, fully trained and competent. Our staff is cooperative, informative and disciplined in their approach. None of our guard work more than 12 hours shifts a day. Our staff/guards are paid a reasonable and realistic wages. As a company we never overstretch our resources. Thus to cater for your security needs we have a highly dependable work force to draw from.

DATA MANAGEMENT
DOCUMENT AND DATA CONTROL Monarch Security Services has identified those documents and data that are directly related to customer contracts or the requirements of the documented quality system. It is a requirement that the originator of each document carries out a formal review prior to approval and use. It is also a requirement that the correct documents are available at the relevant locations. Obsolete documents will be clearly identified as obsolete and managed in a way that positively prevents the incorrect information being referenced. CORRECTIVE AND PREVENTATIVE ACTIONS Monarch Security Services systematically reviews nonconformities and opportunities for improvement in order to continually improve the effectiveness of its services and customer satisfaction with its services. Root Cause, Corrective and Preventative Actions procedures details recommended methods for using our corrective and preventative action system correctly. It details our corrective and preventative action requirements and gives advice on how to carry out an effective root cause analysis. The company tries to systematically prevent problems with the performance of its Security Personals or processes.

CONTRACT REVIEW The Company offers standard and Specialist Security Services to meet each customers needs. Specialist Service requirements differ from one customer to another (and from one contract to another) therefore each tends to be quoted for the specific contract. Once a proposal is accepted by the customer, it is recorded and reviewed to establish that the requirements of the Services are adequately defined and documented, any differences from the proposal are resolved, and the company is capable of fully satisfying the customers requirements. In addition to the contract specification the customer may also request variation work to be undertaken by the Company. In these circumstances the work content is documented and agreed with the customer prior to execution to ensure that no ambiguity exists.

CUSTOMER FEEDBACK / COMMUNICATION Monarch Security Services continually communicate their customers for satisfaction with its services via: Through Monthly Comment Cards 24/7 Telephonic Communication 24/7 Online Community like Chat softwares, Message Board and E-mail Discussion. Questionnaires to get confidential feedback Create special events for customers like parties etc. Make point for employees to interact at these events to get valuable feedback for your business. All our staff are empowered to resolve customer issues as quickly as possible. Customer issues that are not being solved adequately by normal processes are escalated to higher management to ensure that the necessary priority and resources are being applied.

There are four levels of escalation, the highest being each divisions. Level 4 Vice President Level 3 Executive Vice President Level 2 - Senior Executive Vice President Level 1- Managing Director Level 0- Chief Executive Officer We believe that the development of your business totally depends on the satisfaction of customers and the quality of the services. If you provide the customer with the best service than he will surely like to visit you again and again. But if you dont he will not come, and thats why we only focus on our valued Costumers.

MANAGEMENT REVIEW
Management Review of the suitability and Effectiveness of the Services take place at least twice per year. During the Management meetings, actions are allocated and minted to record the development of the Companys management Policies.

The objectives of Management Review are: To establish that the Management is achieving the expected results and meeting the Companys requirements, continuing to conform to the Standard, continuing to satisfy the customer needs and Expectations, and functioning in accordance with the established Operating Procedures. To expose irregularities or defects in the Services, identify Weaknesses and evaluate possible improvements. To review the Effectiveness of Previous Corrective actions, and to review the adequacy and suitability of the management procedures for current and future operations of the company. To review any Complaints received, identify the cause and recommend corrective action if required.

BEFORE DEPENDING ON A SECURITY COMPANY PLEASE CHECK THAT:

Is the company is duly authorized by the Government of Pakistan to operate lawfully or is it an illegal set up? Does the company operate throughout Pakistan, or is just a local enterprise? Does it cater for your future security needs, and is it equipped with latest security devices like any good company Does the manpower it comprises of consist of experienced ex-servicemen and not primarily just inexperienced guards? Does the company maintains strict criteria for the selection of guards and does not compromise on it? Is the management fully trained in security matters and issues relating to them?

If your answer is YES to all the above-mentioned queries, then go for the selected company immediately, or else, thinks twice before making any decision.

OFFICES

HEAD OFFICE

Capt Hyder Rafiq Malik

(Senior Executive VP)

Cell: 0333-8555148

Email: hyder@monarchsecurity.com.pk Capt Zarrar Ali Shah

(Executive Vice President)

Cell: 0333-5772977

Email: zarrar@monarchsecurity.com.pk

Islamabad

Capt Tariq M. Satti

(Executive Vice President)

Cell: 0321-8568888

Email: tariq@monarchsecurity.com.pk Mr. Aamir Aziz

(VP Admin)

Cell: 0333-5693142 Monarch Security Services (Pvt.) Ltd. Suite # 1-2, 2nd Floor, Select One Plaza, F-11 Markaz, Islamabad. Tel: 051-2102405 Fax: 051-2228157 info@monarchsecurity.com.pk

REGIONAL OFFICES
Mr. Maqbool Hussain Rawalpindi
(VP Admin) Cell: 0333-5337672 19- Basement Mall Plaza, The Mall Rawalpindi Cantt. Tel: 051- 5583557 Fax: 051-5587166 info@monarchsecurity.com.pk

Saif Malik Lahore

(VP Administration) Cell: 0333-4133525 816-D, Faiasl Town, Near Yasir Broast, Akbar Chowk Lahore. Tel: 042-35221600, lhr@monarchsecurity.com.pk monarch.lhr@gmail.com

Capt Faisal Riaz Malik

(RMO) Cell: 0321-2592827 Suite # 3, 2nd Floor, Plot No.2-C, Highland Tower, 6th Sunset Street, 24 Commercial Lane, Phase II, Ext. DHA
Karachi.

Karachi

Tel: 021-35395433 khi@monarchsecurity.com.pk monarch.khi@gmail.com

Capt Ilyas Saeed Multan

(Regional Head) Cell: 0300-5624966 Monarch Security House, Milon Hans Chowk, Khan Village Road, SAbzazar Colony, Bosan Road, Multan. Tel: 061-6513020, mtn@monarchsecurity.com.pk monarch.mul@gmail.com

Najeeb Ullah Quetta

(VP Operations) Cell: 0307-2000610 Room No. F-01, F-Block, Kabir Building, Jinnah Road, Quetta Cantt. Tel:081-2664815

Hassan Arshed Masood Peshawar

(VP Operations) Cell: 0333-5553687 Flat#1 Panyala Market, Ishrat Cinema Road,Gulbahar#2, Peshawar. Tel: 091-2261448, hassan@monarchsecurity.com.pk

Mr. Rana Khurram Faisalabad

(Regional Head) Cell: 0333-5777273 Plot#35, Susan Road, Chanab Market, Madina Town Faisalabad. Tel: 041-8710200 fsd@monarchsecurity.com.pk khuram_rmo@yahoo.com

Muhammad Yahya Khan Taxila

(Manager Operation) Cell: 0300-5214940 Jahangir Manzil, Bahter Mor, Wah Cantt Tel: 051-4328855

ENDORSEMENT

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