CMEv8.5 Ordering Guide

Cisco Unified Communications Manager Express 8.5 with Cisco Unity Express 8.
5 and Cisco Unified CallConnector

Ordering Guide
November 2010
For further information, questions and comments please contact access-ccme-cue@cisco.com

2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 1 of35 Page 1 of35
Ordering Guide
Contents
Contents ......................................................................................................... 2 1. Introduction ................................................................................................. 3 1.1 Purpose, Audience, and Scope............................................................................................... 3 1.2 Ordering and Quoting Tools .................................................................................................... 3 1.3 Orderability and First Customer Ship (FCS)............................................................................ 4 2. Tips for Using This Ordering Guide ............................................................. 5 3. Ordering Cisco Unified Communications Express ........................................ 6 3.1 Cisco Integrated Services Routers Unified Communications (UC) Bundles ........................... 6 3.2 Ordering a Cisco Unified Communications Manager Express Router Bundle on First Generation ISRs (1861, 2800, 3800) ............................................................................................ 7 3.3 Ordering a Cisco Unified Communications Manager Express Router Bundle on ISR G2 (2900, 3900) ................................................................................................................................ 10 3.4 Ordering a Non-bundled Router with Cisco IOS Software .................................................... 11 Ordering Cisco Unified Communications Manager Express Feature Licenses...................... 11 U.S. Pricing for Cisco Unified Communications Manager Express Feature Licenses............ 12 3.5 Sample CME order................................................................................................................ 12 Sample 1 - Ordering 2951 with CME for 100 users................................................................ 12 Sample 2 - Ordering 3925 with VSEC with CME for 130 users.............................................. 13 Sample 3 - Ordering 3945 with CME for 225 users and SIP trunking .................................... 14 Sample 4 - Ordering 2951 with CME as SRST router for enhanced survivability solution for 100 users................................................................................................................................ 14 3.6 Cisco Unified IP Phones with Cisco Unified Communications Manager Express Phone User Licenses (UL) .............................................................................................................................. 15 3.7 Verify Memory Requirements................................................................................................ 17 3.8 Adding PSTN Modules .......................................................................................................... 18 3.9 Adding SIP Trunks ................................................................................................................ 18 3.10 DSP Resources................................................................................................................... 18 3.11 Adding Cisco Unity Express Release 8.5 Voicemail ........................................................... 18 Cisco Unity Express Hardware Requirements ....................................................................... 19 Cisco Unity Express Software Requirements......................................................................... 20 Cisco Unified Communications Manager Environments ........................................................ 21 Cisco Unified Communications Manager Express Environments .......................................... 21 Cisco Unity Express Editor ..................................................................................................... 21 License Requirements............................................................................................................ 22 Other Included Features......................................................................................................... 22 Optional Feature: Integrated Voice Response ....................................................................... 22 Optional Feature: TimeCardView ........................................................................................... 22 Ordering Process.................................................................................................................... 23 3.12 Upgrading License Levels ................................................................................................... 27 3.13 Cisco Unified Messaging Gateway...................................................................................... 28 3.14 Cisco Unity Express Ordering Checklist............................................................................. 28 3.15 Interoperability with Cisco Unified Contact Center Express ................................................ 29 3.16 Nokia Eseries Dual-Mode Phones for Combined VoWLAN and GSM features.................. 29 3.17 Cisco Unified CallConnector for Microsoft Windows ........................................................... 30 3.18 Upgrades............................................................................................................................. 31 3.19 Migrations........................................................................................................................... 31 Applications and Migration to Cisco Unified SRST................................................................. 31 3.20 Non-production Systems (NPS) or Not For Resale (NFR)................................................ 32 4. Cisco Services ........................................................................................... 32 4.1 Cisco Unified Communications Services............................................................................... 32 4.2 Cisco Unified Communications Services: Tools for Quoting and Ordering ........................... 32 Cisco Service Contract Center ............................................................................................... 32 5. Cisco Software Application Support Plus Upgrades (SASU) ....................... 33 6. Cisco Capital Financing ............................................................................. 33 6.1 Removing Sales Barriers....................................................................................................... 34 6.2 Tips for Taking Advantage of Financing to Accelerate and Close More Business................ 34 6.3 For More Information about Cisco Capital Financing ............................................................ 34
Copyright 2010 Cisco Systems, Inc. Cisco Confidential/ProprietaryPricing for illustration purposes only. Pricing subject to change.
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1. Introduction
1.1 Purpose, Audience, and Scope
This document describes the pricing, packaging structure, and ordering guidelines for Cisco

Unified Communications Manager Express with Cisco Unity Express. Also included are Cisco Unified Communications Manager Express Voice Bundles. Audience: Cisco sales staff, Cisco Unified Communications Specialized Partners, and Cisco service providers who resell Cisco Unified Communications Manager Express with Cisco Unity Express products. Scope: This ordering guide describes the pricing and ordering for the following products:

Cisco Unified Communications Manager Express Release 8.5 Cisco Unity Express 8.5 Cisco Unified IP Phones for use with Cisco Unified Communications Manager Express Cisco Integrated Services Router Voice Bundles and Cisco Unified Communications Bundles, which include Cisco Unified Communications Manager Express Cisco Unified CallConnector for Microsoft Windows
For more detailed information about Cisco Unified Communications Manager Express, please visit http://www.cisco.com/go/ccme. For more information on Cisco Unity Express, please visit http://www.cisco.com/go/cue. For more information on Cisco Integrated Services Routers, please visit http://www.cisco.com/go/isr. For more information on other Cisco voice products, please visit http://www.cisco.com/go/unified.
1.2 Ordering and Quoting Tools

Solution Expert assists Cisco sales staff and Cisco Unified Communications Specialized Partners in designing and quoting solutions using the Cisco Unified Communications bundles or the traditional design model. For additional information about Solution Expert, go to: http://tools.cisco.com/a2q/introduction.sx?actionParam=viewIntroduction Cisco Unified Communications Manager Express and Cisco Unity Express are supported within Solution Expert.
QuoteBuilder is a commercial solutions quoting application that allows Cisco specialized channel partners to build a system quote for security, wireless, and unified communications with:

Products, required modules, and software Auto derived services based on products and installed-site location Customized leasing options from Cisco Capital
SM
, where available
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Design documentation
For additional information about QuoteBuilder, go to: http://www.cisco.com/go/quotebuilder Cisco Unified Communications Manager Express and Cisco Unity Express are supported within the QuoteBuilder configuration tool.
Cisco Configuration Tool is part of the suite of Internet commerce tools for managing online ordering of Cisco products. It allows you to configure products and view lead times and prices for each selection. It also allows you to view lead time and price changes under a variety of price lists and service contract terms. You can then save, print, e-mail, and download your configurations. Cisco Configuration Tool is also known as Dynamic Configuration Tool (DCT). The Cisco.com (with password required) version of Cisco Configuration Tool is located at: http://www.cisco.com/en/US/partner/ordering/index.shtml Cisco Unified Communications Manager Express and Cisco Unity Express are fully supported by the Dynamic Configuration Tool.
Cisco Service Contract Center is an integrated solution that makes it easy for Cisco service sales teams and partners to manage and grow their service business profitably. It allows you to:
Quote and book your service orders and manage your service contracts and renewals, all with one simple, easy-to-use solution. Spend less time solving administrative problems, searching for opportunities, and creating quotes. Spend more time growing your business using data you can trust; you dont need to spend time fixing or verifying data. Create and proactively manage your contracts.
The Cisco Service Contract Center is located at: http://www.cisco.com/public/scc/
1.3 Orderability and First Customer Ship (FCS)

The projected first customer ship (FCS) date for the following products/applications is as follows: Cisco Unified Communications Express 8.5 using IOS 15.1.3(T) release, November 2010 Cisco Unity Express 8.5: available November 2010 Cisco Integrated Services Router Voice Bundles are currently available. The Cisco Integrated Services Router Unified Communications Bundles are generally available now.
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2. Tips for Using This Ordering Guide

Cisco Unified Communications Manager Express is a feature in Cisco IOS Software operating on specific routers. Each router operating Cisco Unified Communications Manager Express requires a feature license when deployed in a production environment. Cisco Unified Communications Manager Express is available only to authorized channel partners holding one of the following certifications: Cisco Express Unified Communications Specialization or Cisco Advanced Unified Communications Specialization. For further details, please refer to: http://www.cisco.com/go/specialization Checklist of components required for a complete Cisco Unified Communications Manager Express IP Telephony Solution
Cisco Unified Communications Manager Express supported router running a supported version of Cisco IOS Software Cisco Unified Communications Manager Express Feature License for the number of phones to be deployed. Voice modules for connectivity to the public switched telephone network (PSTN) or host private branch exchange (PBX). Digital signal processor (DSP) resources for PSTN-to-IP connectivity Optional Cisco Unity Express voicemail module Cisco Unified IP Phones and Cisco Unified Communications Manager Express phone user license. Optional Cisco Unified CallConnector for Microsoft Windows licenses Data switching using in-the-router switching with a high-speed WAN interface card (HWIC), network module (NM), or Cisco Catalyst products.
Cisco SMARTnet for the router hardware and Cisco Software Application Support plus Upgrades (SASU) maintenance contract for Cisco Technical Assistance Center (TAC) support.
For ease of ordering and discount advantages, customers are encouraged to order a Cisco Integrated Services Routers Unified Communications Bundle or a Cisco Unified Communications Manager Express Router Voice Bundle; see sections 3.1,3.2, and 3.3 below. If a bundle is not used, components can be ordered separately; see section 3.4 below.
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3. Ordering Cisco Unified Communications Express

Customers can order a Cisco Integrated Services Router (ISR) bundle with all UC components or just a Cisco Unified Communications Manager Express feature license, as described below.
3.1 Cisco Integrated Services Routers Unified Communications (UC) Bundles
Each Cisco ISR UC Bundle includes a Cisco Unified Communications Manager Express feature license, memory, Cisco IOS software with or without security features, DSP resources to support IP Telephony for 8 to 250 users, Cisco Unity Express hardware and licensing, Cisco IP phone user license, and, for a limited time, Cisco Unified CallConnector for Microsoft Windows Personal sets. Table 1 lists the available UC bundles, which are only available for the 2800 and 3800 platforms.
Table 1. Cisco Integrated Services Routers Unified Communications Bundles
Product Family Product Number Description List Price (US$) Cisco SMARTnet Onsite (24x7x4) plus SASU Product Number (1 Year) Please use Cisco Service Contract Center Tool for SKU and pricing (page 4) List Pric e
UC plus Security with Cisco Unity Express : Cisco 3800 Series Integrated Services Routers
C384535UCVSEC/K9
Base router, 128 MB flash, 512 MB DRAM, $18,895 DSP-64, NME-CUE, CCME FL for 35 users, CUE FL for 35 users, 35 phone device licenses, Cisco IOS Advanced IP Services, 10 UCC desktop client licenses Base router, 128 MB flash, 512M DRAM, DSP-64, NME-CUE, CCME FL for 35 users, CUE FL for 35 users, 35 phone device licenses, Cisco IOS Advanced IP Services , 10 UCC desktop client licenses $16,895
C382535UCVSEC/K9
UC plus Security with Cisco Unity Express : Cisco 2800 Series Integrated Services Routers
C285135UCVSEC/K9
Base router, 128 MB flash, 256 MB DRAM, $14,895 DSP-48, NME-CUE, CCME FL for 35 users, CUE FL for 35 users, 35 phone device licenses, Cisco IOS Advanced IP Services, 10 UCC desktop client licenses Base router, 128 MB flash, 256 MB DRAM, $11,595 DSP-32, AIM2-CUE, CCME FL for 25 users, CUE FL for 25 users, 25 phone device licenses, Cisco IOS Advanced IP Services, 5 UCC desktop client licenses Base router, 128 MB flash, 256 MB DRAM, $9,295 DSP-32, AIM2-CUE, CCME FL for 15 users, CUE FL for 15 users, 15 phone device licenses, Cisco IOS Advanced IP Services , 5 UCC desktop client licenses Base router, 128 MB flash, 256 MB DRAM, $8,295 DSP-32, AIM2-CUE, CCME FL for 10 users, CUE FL for 10 users, 10 phone device licenses, Cisco IOS Advanced IP Services , 2 UCC desktop client licenses Base router, 128 MB flash, 512 MB DRAM, $17,895 DSP-64, NME-CUE, CCME FL for 35 users, CUE FL for 35 users, 35 phone device licenses, Cisco IOS SP Services, 10 UCC desktop client licenses
C282125UCVSEC/K9
C281115UCVSEC/K9
C280110UCVSEC/K9
UC with Cisco Unity C3845Express: Cisco 3800 35UC/K9 Series Integrated Services Routers
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Product Family
Product Number
Description
List Price (US$)
Cisco SMARTnet Onsite (24x7x4) plus SASU Product Number (1 Year)
List Pric e
C382535UC/K9
Base router, 128 MB flash, 512 MB DRAM, $15,895 DSP-64, NME-CUE, CCME FL for 35 users, CUE FL for 35 users, 35 phone device licenses, Cisco IOS SP Services, 10 UCC desktop client licenses Base router, 128 MB flash, 256 MB DRAM, $13,895 DSP-48, NME-CUE, CCME FL for 35 users, CUE FL for 35 users, 35 phone device licenses, Cisco IOS SP Services, 10 UCC desktop client licenses Base router, 128 MB flash, 256 MB DRAM, $10,595 DSP-32, AIM2-CUE, CCME FL for 25 users, CUE FL for 25 users, 25 phone device licenses, Cisco IOS SP Services, 5 UCC desktop client licenses Base router, 128 MB flash, 256M DRAM, DSP-32, AIM2-CUE, CCME FL for 15 users, CUE FL for 15 users, 15 phone device licenses, Cisco IOS SP Services, 5 UCC Desktop Client Licenses Base router, 128 MB Flash, 256 MB DRAM, DSP-32, AIM2-CUE, CCME FL for 10 users, CUE FL for 10 users, 10 phone device licenses, Cisco IOS SP Services 2 UCC desktop client licenses Cisco 1861, 128 MB Flash, 256 MB DRAM, DSP-32, 4 FXS, 4 FXO/2BRI, 8 PoE, AIM2-CUE, CCME FL for 8 users, CUE license for 8 users, 10 phone device licenses, Cisco IOS SP Services, 2 UCC desktop client licenses Cisco 1861, 128 MB flash, 256 MB DRAM, DSP-32, 4 FXS, 4 FXO/2BRI, 8 PoE, AIM2-CUE, CCME FL for 8 users, CUE license for 8 users, 10 phone device licenses, Cisco IOS SP Services, 2 UCC desktop client licenses $8,295
UC with Cisco Unity C2851Express: Cisco 2800 35UC/K9 Series Integrated Services Routers C282125UC/K9
C281115UC/K9
C280110UC/K9
$7,295
UC with Cisco Unity C1861-UCExpress: Cisco 1800 2BRI-K9 Series Integrated Services Routers
$5,195
C1861-UC4FXO-K9
$5,195
Each Cisco ISR UC Bundle includes only a sub-set of the maximum user capacity in order to keep the entry price competitive and allow customers to build in additional capacity for future growth. To add users to the ISR UC bundles, use the following part numbers:
Table 2. Cisco ISR UC Bundle Additional User Licenses
Product Family Add users to 3800 and 2800 series Integrated Services Router UC Bundles Product Number FL-CCME-UC50 FL-CCME-UC25 FL-CCME-UC5 Add users to 1861 Integrated Services Router UC Bundles SL1861-UC15U Description To add 50 CME and CUE feature licenses and 50 Phone Device Licenses To add 25 CME and CUE feature licenses and 25 Phone Device Licenses To add 5 CME and CUE feature licenses and 5 Phone Device Licenses Cisco 1861 CME/SRST, CUE, Phone License upgrade from 8 to 15 users List Price (US$) $13,495 $7,095 $1,495 $2,495
For the 3800 and 2800 series bundles multiple part numbers can be combined to reach the desired user count e.g. for a 75 user system using Cisco 2851 router, you need to buy the base ISR UC bundle for Cisco 2851 (either C2851-35UC-VSEC/K9 or C2851-35UC/K9) which includes 35 users and then add quantity one of FL-CCME-UC-25 and quantity three of FL-CCME-UC-5.
3.2 Ordering a Cisco Unified Communications Manager Express Router
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Bundle on First Generation ISRs (1861, 2800, 3800)

A select number of Cisco Unified Communications Manager Express (CME) Router Bundles are available preconfigured with a Cisco Unified Communications Manager Express feature license, memory, Cisco IOS Software feature set, and DSP resources to support IP telephony for 8 to 250 phones. You can choose from bundles that support voice plus security with VPN acceleration hardware, voice plus security, or voice only without security - Table 3 lists the available bundles.
Table 3. Cisco Integrated Services Router Communications Manager Express Voice Bundles
Product Family Product Number Description List Price (US$) Cisco SMARTnet Onsite (24x7x4) plus SASU Product Number (1 Year) CON-OSP-3845V3PN List Price
Voice Plus Security with VPN Acceleration: Cisco 3800 Series Integrated Services Routers
CISCO3845V3PN/K9
Cisco 3845 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-64, AIM-VPN/HPII-PLUS, FL-CCME (250 users), 128 MB flash/512 MB DRAM Cisco 3825 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-64, AIM-VPN/EPII-PLUS, FL-CCME (175 users), 128 MB flash/512 MB DRAM Cisco 2851 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-48, FL-CCME (100 users), AIM-VPN/EPII-PLUS, 64 MB flash/256 MB DRAM Cisco 2821 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-32, FL-CCME (50 users), AIM-VPN/EPII-PLUS, 64 MB flash/256 MB DRAM Cisco 2811 V3PN Bundle with Cisco IOS Advanced IP Services, PVDM2-16, FL-CCME (35 users), AIM-VPN/EPII-PLUS, 64 MB flash/256 MB DRAM Cisco 2801 V3PN bundle with Cisco IOS Advanced IP Services, PVDM2-8, FL-CCME (25 users), AIM-VPN/EPII-PLUS, 64 MB flash/256 MB DRAM Cisco 3845 VSEC Bundle with Cisco IOS Advanced IP Services, PVDM2-64, FL-CCME (250 users), 128 MB flash/512 MB DRAM Cisco 3825 VSEC Bundle with Cisco IOS Advanced IP Services, PVDM2-64, FL-CCME (175 users), 128 MB flash/512 MB DRAM Cisco 2851 VSEC Bundle with Cisco IOS Advanced IP Services, PVDM2-48, FL-CCME (100 users), 128 MB flash/256 MB DRAM
$21,595
$3,978
CISCO3825V3PN/K9
$17,395
CON-OSP-3825V3PN
$2,848
Voice Plus Security with VPN Acceleration: Cisco 2800 Series Integrated Services Routers
CISCO2851V3PN/K9
$12,095
CON-OSP-C2851V3P
$1,669
CISCO2821V3PN/K9
$8,295
CON-OSP-C2821V3P
$1,208
CISCO2811V3PN/K9
$5,895
CON-OSP-C2811V3P
$960
CISCO2801V3PN/K9
$4,695
CON-OSP-C2801VK9
$720
Voice Plus Security: Cisco 3800 Series
C3845-VSECCCME/K9
$17,795
CON-OSP-3845CCME $3,978
C3825-VSECCCME/K9
$13,795
C2851-VSECCCME/K9
$9,595
CON-OSPC2851CCM
$1,669
C2821-VSECCCME/K9
Cisco 2821 VSEC Bundle with Cisco $6,395 IOS Advanced IP Services, PVDM232, FL-CCME (50 users), 128 MB flash/256 MB DRAM Cisco 2811 VSEC Bundle with Cisco $4,695 IOS Advanced IP Services, PVDM232, FL-CCME (35 users), 128 MB flash/256 MB DRAM
CON-OSPC2821CCM
$1,208
C2811-VSECCCME/K9
CON-OSPC2811CCM
$960
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Product Family
Product Number
Description
List Price (US$)
Cisco SMARTnet Onsite (24x7x4) plus SASU Product Number (1 Year) CON-OSPC2801CCM
List Price
C2801-VSECCCME/K9
Cisco 2801 VSEC Bundle with Cisco IOS Advanced IP Services, PVDM2-8, FL-CCME (25 users), 128 MB flash/256 MB DRAM Cisco 3845 Voice Bundle with Cisco IOS SP Services, PVDM264, FL-CCME (250 users), 128 MB flash/512 MB DRAM Cisco 3825 Voice Bundle with Cisco IOS SP Services, PVDM264, FL-CCME (175 users), 128 MB flash/512 MB DRAM Cisco 2851 Voice Bundle with Cisco IOS SP Services, PVDM248, FL-CCME (72/100* users), 128 MB flash/256 MB DRAM Cisco 2821 Voice Bundle with Cisco IOS SP Services, PVDM232, FL-CCME (50 users), 128 MB flash/256 MB DRAM Cisco 2811 Voice Bundle with Cisco IOS SP Services, PVDM216, FL-CCME (35 users), 128 MB flash/256 MB DRAM Cisco 2801 Voice Bundle with Cisco IOS SP Services, PVDM28, FL-CCME (25 users), 128 MB flash/256 MB DRAM Cisco 1861, 8 POE, 4 FXS, 2 BRI, 8-user license CME, CUE, Phone license Cisco 1861, 8 POE, 4 FXS, 4 FXO, 8-user license CME, CUE, Phone License
$4,095
$720
Voice: Cisco 3800 Series
CISCO3845CCME/K9
$16,495
CISCO3825CCME/K9
$12,295
CISCO2851CCME/K9
$8,595
CON-OSPC2851CCM
$1,669
CISCO2821CCME/K9
$5,395
CON-OSPC2821CCM
$1,208
CISCO2811CCME/K9
$3,695
CON-OSPC2811CCM
$960
CISCO2801CCME/K9
$3,095
CON-OSPC2801CCM
$720
C1861-UC2BRI-K9 C1861-4FXOK9
$5195
CON-OSP-SRSTF
$670
$5195
CON-OSP-SRSTB
$670
The C1861-SRST bundles can be used for Cisco Unified Communications Manager Express or Cisco Unified Survivable Remote Site Telephony deployments. Cisco Unified Communications Manager Express customers need to purchase additional IP phone licenses as described below. Technical Support Services (TSS) maintenance bundles are available for the Cisco 1861, 2800, and 3800 Series Integrated Services Routers with Cisco Unified Communications Manager Express. These bundles combine hardware support services such as Cisco SMARTnet or SPBase with Software Application Upgrade (SAU) in a single bundle. For more details on Technical Support Services, see section 4 of this document. Cisco Unified Communications Manager Express and V3PN router bundles may not include the latest Cisco IOS Software release, as it is advised that most customers deploy using the recommended version. If your customer requires new hardware or software features available with a later release, the customer can choose a zero-cost upgrade product number to a more recent version from manufacturing. Cisco IOS Software upgrade product numbers are listed in the Dynamic Configuration Tool and can be used only when placing an order. Look under SW Option Upgrade product numbers. An example for a Cisco 3825 Cisco Unified Communications Manager Express Bundle is in Table 4.
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Table 4. Example of Cisco IOS Software Version Upgrade for the Cisco 3825 Cisco Unified Communications Manager Express Bundle
Product Number S382RSPSK9-12407 S382RSPSK9-12406T S382RSPSK9-12409T S382RSPSK9-12411T Description Cisco 3825 SPSK9-SPSK9 FEAT SET FACTORY UPG FOR BUNDLES Cisco 3825 SPSK9-SPSK9 FEAT SET FACTORY UPG FOR BUNDLES Cisco 3825 SPSK9-SPSK9 FEAT SET FACTORY UPG FOR BUNDLES Cisco 3825 SPSK9-SPSK9 FEAT SET FACTORY UPG FOR BUNDLES List Price (US$) $0 $0 $0 $0
3.3 Ordering a Cisco Unified Communications Manager Express Router Bundle on ISR G2 (2900, 3900)
A select number of Cisco Unified Communications Manager Express (CME) Router Bundles are available preconfigured for each platform. These bundles include a Cisco Unified Communications Manager Express feature license, memory, Cisco IOS Software feature set, and DSP resources to support IP Telephony for 25 to 450 phones. The ordering process has evolved for Cisco Unified Communications Manager Express (CME) on ISR G2 routers. The first noticeable difference is that CME and SRST Voice Bundles have been combined into a single SKU. Therefore, when a customer purchases one of the CME/SRST Voice Bundles referenced in Table 5, they will be asked to choose a zero cost top level SKU in Table 6 the top level SKU indicates whether the customer will operate the system in CME or SRST mode. Next, the customer should add any additional data or security packages to enable advanced data or security features. The CME/SRST Voice Bundles include 25 CME/SRST seats across all the platform bundles. Customers wishing to add additional users will need to order additional feature licenses to add up to the desired user count. The additional feature licenses are referenced in Table 8. Finally, Cisco Unified Communications Manager Express customers will need to purchase IP phone licenses for each phone that they connect to the CME system. For a list of phone licenses, please see Table 25.
Table 5. Cisco Integrated Services Router G2 Communications Manager Express Voice Bundles
Product Family Voice: Cisco 3900 Series Product Number C3945ECMESRST/K9 Description List Price (US$) $19,495 Cisco SMARTnet Onsite (24x7x4) plus SASU Product Number (1 Year) List Price
3945E Voice Bundle w/ PVDM3-64,FL-CME-SRST-25, UC License PAK
C3925ECMESRST/K9
3925E Voice Bundle w/ PVDM3-64,FL-CME-SRST-25, UC License PAK
$16,495
C3945-CMESRST/K9 C3925-CMESRST/K9
3945 Voice Bundle w/ PVDM364,FL-CME-SRST-25, UC License PAK 3925 Voice Bundle w/ PVDM364,FL-CME-SRST-25, UC License PAK
$14,495
$10,995
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Product Family Voice: Cisco 2900 Series
Product Number C2951-CMESRST/K9
Description
List Price (US$) $8,895
Cisco SMARTnet Onsite (24x7x4) plus SASU Product Number (1 Year)
List Price
2951 Voice Bundle w/ PVDM332,FL-CME-SRST-25, UC License PAK 2921 Voice Bundle w/ PVDM332,FL-CME-SRST-25, UC License PAK 2921 Voice Bundle w/ PVDM332,FL-CME-SRST-25, UC License PAK 2951 Voice Bundle w/ PVDM316,FL-CME-SRST-25, UC License PAK
C2921-CMESRST/K9 C2911-CMESRST/K9 C2901-CMESRST/K9
$4,995
$3,895
$3,195
Each Cisco ISR G2 CME Bundle above includes only a sub-set of the maximum user capacity in order to keep the entry price competitive and allow customers to build in additional capacity for future growth. To add users to the ISR UC bundles, use the following part numbers listed in Table 8.
Table 6. Example of Top Level SKUs for Cisco Unified Communications Manager Express and Survivable Remote Site Telephony 2900 and 3900 ISR G2 only
Product Family Product Number FL-CME FL-SRST Description List Price (US$) $0 $0 Cisco SMARTnet Onsite (24x7x4) plus SASU Product Number (1 Year) List Price
CME license, Top Level SKU SRST License, Top Level SKU
3.4 Ordering a Non-bundled Router with Cisco IOS Software

Order a Cisco Unified Communications Manager Express supported router with the correct Cisco IOS Software image. Supported routers include Cisco 1861, 2800, 2900, 3800 and 3900 Series Integrated Services Routers. Cisco Unified Communications Manager Express 8.5 is currently supported with Cisco IOS Software Release 15.1.3T and should be used only by customers requiring the latest features. The recommended release for most voice customers is Unified CME 7.1 using Cisco IOS 15.0(1)M2. The Cisco IOS Software feature set needs to be IP Voice or higher. Refer to the Cisco Feature Navigator for past and current version information on the correct Cisco IOS Software image with support for Cisco Unified Communications Manager Express. For further Cisco Unified Communications Manager Express 8.5 specifications, please refer to http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme80spc.htm Ordering Cisco Unified Communications Manager Express Feature Licenses A Cisco Unified Communications Manager Express feature license is included when purchasing a
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Cisco Integrated Services Router bundle as defined in Table 1 and table 3 above. If ordering separately, or to add Cisco Unified Communications Manager Express to an existing router, or to add additional phone support by buying another feature license, select the appropriate Cisco Unified Communications Manager Express feature license from Table 7 below. If using the Dynamic Configuration Tool, choose the correct license under the Feature License for IP Telephony menu. Feature licenses can be combined to reach a specific phone requirement. For proof of purchase, customers should retain the shipped Feature License Letter plus a copy of their invoice. U.S. Pricing for Cisco Unified Communications Manager Express Feature Licenses Table 5 gives the details of the licenses for Cisco Unified Communications Manager Express.
Table 7. Licenses and Pricing for Cisco Unified Communications Manager Express 2800 and 3800 Series Routers
Product Number FL-CCME-10= FL-CCME-25= FL-CCME-35= FL-CCME-50= FL-CCME-100= FL-CCME-175= FL-CCME-250= Description List Price (US$)
Cisco Unified Communications Manager Express feat. license for 10 users on 3200 $500 only Cisco Unified Communications Manager Express feat license for up to 25 users Cisco Unified Communications Manager Express feat license for up to 35 users Cisco Unified Communications Manager Express feat license for up to 50 users Cisco Unified Communications Manager Express feat license for up to 100 users Cisco Unified Communications Manager Express feat license for up to 175 users Cisco Unified Communications Manager Express feat license for up to 250 users $750 $1000 $1250 $2300 $3700 $4800
Table 8. Licenses and Pricing for Cisco Unified Communications Manager Express or Survivable Remote Site Telephony 2900 and 3900 Series ISR G2 only
Product Family CME/SRST Individual feature licenses Product Number FL-CME-SRST-5= FL-CME-SRST-25= FL-CME-SRST100= Description Cisco CME or SRST - 5 seat license Cisco CME or SRST - 25 seat license Cisco CME or SRST - 100 seat license List Price (US$) $150 $550 $2,000
3.5 Sample CME order

Sample 1 - Ordering 2951 with CME for 100 users This section provides an example of how to order a new CME system on a 2900 or 3900 ISR G2 Series Router. In the following example, a customer wishes to deploy a 2951 ISR G2 Series router with 100 CME users. The customer will also be deploying 100 x 7942 phones for the users on this system. The first thing that the customer will need to order is a C2951-CME-SRST/K9 SKU, which provides a Voice Bundle with the 2951 router, a PVDM3-32, FL-CME-SRST-25 for 25 users, and a UC License PAK. Next, the customer will have to order a zero cost top level SKU, FLCME, as indicated in Table 6 above. Since the voice bundle only includes a feature license for 25
Copyright 2010 Cisco Systems, Inc. Cisco Confidential/ProprietaryPricing for illustration purposes only. Pricing subject to change. Page 12 of 32
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users, the customer will need to order 3 x FL-CME-SRST-25=, so that the feature license count adds up to 100 users. Finally, the customer will have to order 100 x CP-7942G, and 100 x SWCCME-UL-7942=, which provide the phones and phone licenses see Table 9 for a list of SKUs. If the customer already has phones, then they only need phone licenses to run each phone see Table 9 for a list of phone license SKUs. Sample BOM:
Qty 1 1 3 100 100 Product Number C2951-CME-SRST/K9 FL-CME FL-CME-SRST-25= CP-7942G Description List Price (US$)
2951 Voice Bundle w/ PVDM3-32,FL-CME-SRST-25, UC License PAK $8,895 CME license, Top Level SKU Cisco CME or SRST - 25 seat license Cisco 7942 IP Phone $0 $550 $345 $200
SW-CCME-UL-7942(=) Cisco Unified IP Phone 7942G CCME user license
Sample 2 - Ordering 3925 with VSEC with CME for 130 users In the following example, the customer wishes to deploy a 3925 ISR G2 Series Router with CME and security for up to 130 users. The customer will also be deploying 30 x 7975s and 100 x 7942s. The customer would first need to order a C3925-CME-SRST/K9 SKU, which provides a 3925 Voice Bundle w/ PVDM3-64,FL-CME-SRST-25, UC License PAK. Next, the customer would need to order a SL-39-SEC-K9, which is a security license that offers advanced security features on the 2900 and 3900 G2 Series routers for a list of security SKUs, please see the Cisco Integrated Services Routers Generation 2 Ordering Guide. The customer would also need to order a zero cost top level SKU, FL-CME, as indicated in Table 6 above. Because the C3925-CMESRST/K9 only comes with 25 user feature licenses and the customer wishes to deploy 130 users, the customer will need to order 1 x FL-CME-SRST-100= and 1 x FL-CME-SRST-5= so that the feature license count adds up to 130 users. Finally, the customer will have to order 100 x CP7942G, 100 x SW-CCME-UL-7942=, 30 x CP-7975G and 30 x SW-CCME-UL-7975=, which includes the phones and phone licenses see Table 9 for a list of SKUs. If the customer already has phones, then they only need phone licenses to run each phone see Table 9 for a list of phone license SKUs. Sample BOM:
Qty 1 1 1 1 1 100 100 30 30 Product Number C3925-VSEC/K9 FL-CME FL-CME-SRST-100= FL-CME-SRST-25= FL-CME-SRST-5= CP-7942G Description List Price (US$)
Cisco 3925 Voice Security bundle, PVDM3-64, UC and SEC license PAK $11,995 CME license, Top Level SKU Cisco CME or SRST - 100 seat license Cisco CME or SRST 100 seat license Cisco CME or SRST - 5 seat license Cisco 7942 IP Phone $0 $2,000 $550 $150 $345 $200 $640 $250
SW-CCME-UL-7942= Cisco Unified IP Phone 7942G CCME user license CP-7975G Cisco 7975 IP Phone
SW-CCME-UL-7975= Cisco Unified IP Phone 7975G CCME user license
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Sample 3 - Ordering 3945 with CME for 225 users and SIP trunking In the following example, the customer wishes to deploy a 3945 ISR G2 Series Router with CME for 225 users. The customer will also be deploying SIP trunking for PSTN connectivity. For the users, the customer will also be deploying 50 x 9971s and 175 x 7965s. First, the customer would first need to order a C3945-CME-SRST/K9 SKU, which provides a 3945 Voice Bundle w/ PVDM3-64, FL-CME-SRST-25, UC License PAK. Next, the customer would also need to order a zero cost top level SKU, FL-CME, as indicated in Table 6 above. Because the C3945-CMESRST/K9 only comes with 25 user feature licenses and the customer wishes to deploy 225 IP Phones, the customer will need to order 2 x FL-CME-SRST-100= so that the feature license count adds up to 225 users. Additionally, the customer will have to order 175 x CP-7965G, 100 x SW-CCME-UL-7965=, 50 x CP-9971 and 50 x SW-CCME-UL-9971= see Table 9 for a list of phone license SKUs. Finally, the customer would have to order 2 x FL-CUBEE-25=, for support of up to 50 SIP trunking sessions. Sample BOM:
Qty 1 1 2 50 50 175 175 2 Product Number C3945-CMESRST/K9 FL-CME FL-CME-SRST-100= CP-9971 SW-CCME-UL-9971= CP-7965G SW-CCME-UL-7965= FL-CUBEE-25= Description Cisco 3945 Voice bundle, 25 feature licenses, PVDM3-64, UC license PAK CME license, Top Level SKU Cisco CME or SRST - 100 seat license Cisco 9971 IP Phone Cisco Unified IP Phone 9971 CCME user license Cisco 7965 IP Phone Cisco Unified IP Phone 7965G CCME user license Unified SIP trunk license RTU 25 sessions List Price (US$) $14,495 $0 $2,000 $995 $200 $515 $200 $2,995
Sample 4 - Ordering 2951 with CME as SRST router for enhanced survivability solution for 100 users In the following example, the customer wishes to deploy a 2951 ISR G2 Series Router with CME as SRST for 100 users. The customer will also be deploying 50 x 9971s and 50 x 7965s. First, the customer would first need to order a C2951-CME-SRST/K9 SKU, which provides a 2951 Voice Bundle w/ PVDM3-32, FL-CME-SRST-25, UC License PAK. Next, the customer would also need to order a zero cost top level SKU, FL-CME; when customers deploy a system as CME as SRST for enhanced survivability, they should select the FL-CME top level SKU. Because the C2951CME-SRST/K9 only comes with 25 user feature licenses and the customer wishes to deploy 100 IP Phones, the customer will need to order 3 x FL-CME-SRST-25= so that the feature license count adds up to 100 users. For any SRST or CME as SRST deployments, the customer purchases the phone licenses on CUCM (since a majority of the time, the phones will be registered to CUCM); the customer will not need to purchase any SRST or CME as SRST phone licenses. Sample BOM:
Qty 1 1 Product Number Description List Price (US$)
C2951-CME-SRST/K9 2951 Voice Bundle w/ PVDM3-32,FL-CME-SRST-25, UC License PAK $8,895 FL-CME CME license, Top Level SKU $0
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Qty 3
Product Number FL-CME-SRST-25=
Description Cisco CME or SRST - 100 seat license
List Price (US$) $550
3.6 Cisco Unified IP Phones with Cisco Unified Communications Manager Express Phone User Licenses (UL)
When ordering Cisco Unified IP Phones for Cisco Unified Communications Manager Express, customers must purchase the phone and appropriate Cisco Unified Communications Manager Express phone user license. The ISR Unified Communications Bundles and Unified Communications 500 Series for Small Business include IP phone user licenses, therefore customers should purchase their Cisco Unified IP phones as spares to avoid paying for the user license twice. These licenses are available using the Cisco Unified IP Phone product number (Table 9).
Table 9. Direct Purchase Cisco Unified IP Phone and Cisco Unified Communications Manager Express Phone License
List Price (US$) $995 Direct Cisco Unified Communications Manager Express Phone User License Product Number SW-CCME-UL-9971= Cisco Unified IP Phone 9971 CCME user license CP-9951 $795 SW-CCME-UL-9951= Cisco Unified IP Phone 9951 CCME user license CP-8961 $625 SW-CCME-UL-8961= Cisco Unified IP Phone 8961 CCME user license CP-7985G $3595 SW-CCME-UL-7985(=) Cisco Unified IP Phone 7985G CCME user license CP-7975G $640 SW-CCME-UL-7975(=) Cisco Unified IP Phone 7975G CCME user license CP-7971G-GE $790 SW-CCME-UL-7971(=) Cisco Unified IP Phone 7970G-GE CCME user license CP-7970G $640 SW-CCME-UL-7970(=) Cisco Unified IP Phone 7970G CCME user license CP-7962G $415 SW-CCME-UL-7962(=) Cisco Unified IP Phone 7962G CCME user license CP-7965G $515 SW-CCME-UL-7965(=) Cisco Unified IP Phone 7965G CCME user license CP-7961G-GE $565 SW-CCME-UL-7961(=) Cisco Unified IP Phone 7961G-GE CCME user license CP-7961G $445 SW-CCME-UL-7961(=) Cisco Unified IP Phone 7961G CCME user license CP-7960G $365 SW-CCME-UL-7960(=) Cisco Unified IP Phone 7960G CCME user license CP-7942G $345 SW-CCME-UL-7942(=) Cisco Unified IP Phone 7942G CCME user license CP-7945G $445 SW-CCME-UL-7945(=) Cisco Unified IP Phone 7945G CCME user license CP-7941G-GE $435 SW-CCME-UL-7941(=) Cisco Unified IP Phone 7941G-GE CCME user license $200 $200 $200 $200 $200 $200 $200 $200 $250 $250 $250 $300 $200 $200 List Price (US$) $200
Cisco Unified IP Phone Product Number CP-9971
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CP-7941G
$345
$200
CP-7940G
$265
$200
CP-7931G
$325
$200
CP-7921G-A-K9 (US/Canada No Battery/Bundle) CP-7925G-A-K9 (Battery and Power Supply sold separately) CP-7911G
$525
SW-CCME-UL-7921 (=) Cisco Unified Wireless IP Phone 7921G CCME user license
$200
$675
SW-CCME-UL-7925(=) Cisco Unified Wireless IP Phone 7925G CCME user license
$200
$225
$150
CP-7906G
$175
$100
CP-7902G
$120
$50
CP-7936
$1195
SW-CCME-UL-7936(=) Cisco Unified IP Conference Station 7936 CCME user license
$150
CP-7937
$1295
SW-CCME-UL-7937(=) Cisco Unified IP Conference Station 7937 CCME user license
$150
CP-6961=
$295
SW-CCME-UL-6961= Cisco Unified IP Phone 6961 CCME User License
$150
CP-6941=
$265
$150
CP-6921=
$235
$150
CP-6911=
$175
$100
CP-6901=
$90
$100
SW-IPCOMM-E1
$90
SW-CCME-UL-IPCOMM= Cisco IP Communicator CCME user license
$150
Third-party single-line SIP phone* Third-party multiline SIP phone* Analog phone using SCCP Protocol on ATA (VG 202/204/224 or FXS ports price built in to hardware)
SW-CCME-UL-3PSIPS Third-party single-line SIP phone CCME user license
$150
SW-CCME-UL-3PSIPM Third-party multiline CCME user license
$300
SW-CCME-UL-ANA(=) Single SCCP analog CCME user license
$100
Third-party SCCP-controlled soft phone*
SW-CCME-UL-3PTYM User license third-party multiline phone
$150
* Only Session Initiation Protocol (SIP) or Skinny Client Control Protocol (SCCP) third-party devices listed as a Cisco Technology Developer Partner verified product will receive Cisco TAC support.
Customers ordering Cisco IP phones though distribution should use the Cisco Unified IP Phone bundle product numbers listed in Table 28, which include the Cisco IP phone and user license. Distribution Purchase Cisco Unified Communications Manager Express Phones and License Bundles
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Table 10.
Distribution IP Phone and User License Bundles

List Price (US$) $955 $1,040 $945 $795 $670 $765 $695 $565 $665 $570 $635 $500 $465 $745 $375 $275
Product Number CP-7975G-CCME CP-7971G-GE-CH1 CP-7970G--CCME CP-7965G-CCME CP-7962G-CACHE CP-7961G-GE-CCME CP-7961G-CH1 CP-7960G-CCME CP-7945G-CCME CP-7942G-CCME CP-7941G-GE-CH1 CP-7941G-CCME CP7940G-CCME CP-7921-CH1-K9 CP-7911G-CH1 CP-7906G-CH1
A Cisco Unified Communications Manager or Cisco Unified Communications Manager Express user license purchased with a Cisco Unified IP Phone is interchangeable and can be used with either call control product.
3.7 Verify Memory Requirements

Be sure that you have met the minimum flash and DRAM memory requirements recommended to support Cisco Unified Communications Manager Express. Additional memory is recommended to support future releases of this product. The Dynamic Configuration Tool will not accept a Cisco Unified Communications Manager Express order with insufficient flash or DRAM memory selected. Memory requirements are based on common configurations only. A large number of phones, PSTN modules and complex configurations may require more than the minimum recommended memory. For recommended memory requirements, go to the Cisco Unified Communications Manager Express specifications sheet for the version being deployed, listed here: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm
Add-Ons
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3.8 Adding PSTN Modules

Add analog or digital PSTN modules to meet customer requirements for voice connectivity. For details on the different modules, please refer to: http://www.cisco.com/en/US/partner/products/hw/modules/ps3115/prod_module_series_home.html
3.9 Adding SIP Trunks

Customers that deploy SIP trunks with Cisco Unified Communications Manager Express are required to purchase SIP trunk licenses. The licenses are right-to-use licenses and allow the customer the right to deploy and utilize the SIP trunking feature with Cisco Unified Communications Manager Express. The following two tables list the SIP trunking license for ISR and ISR G2s.
Table 11. Licenses and Pricing for SIP Trunking with Cisco Unified Communications Manager Express deployments
Product Family ISR G2 (2900/3900) SIP trunking licenses ISR G2 (2900/3900) SIP trunking licenses ISR G1 (1800/2800/3800) SIP trunking licenses ISR G1 (1800/2800/3800) SIP trunking licenses Product Number FL-CUBEE-5= FL-CUBEE-25= FL-CUBE-4= FL-CUBE-25= Description Unified SIP trunk license RTU 5 session Unified SIP trunk license RTU 25 sessions Unified SIP trunking license RTU 4 sessions Unified SIP trunking license RT 25 sessions List Price (US$) $750 $2,995 $600 $2950
3.10 DSP Resources

Digital signal processing (DSP) resources are required for handling PSTN trunks to IP connections. Additional DSP resources may be required for conferencing or transcoding calls over the WAN links. DSPs can be integrated into the router using PVDM2 or PVDM3 modules. Voice bundles include a set number of DSP resources typically required for most customer deployments. If additional DSP resources are required, you should use the DSP calculator, which can be found here: http://www.cisco.com/cgi-bin/Support/DSP/cisco_dsp_calc.pl Details on DSPs and PVDM2 modules can be found here: http://www.cisco.com/en/US/prod/collateral/routers/ps5854/product_data_sheet0900aecd8016e845 _ps3115_Products_Data_Sheet.html Details on DSPs and PVDM3 modules can be found here: http://www.cisco.com/en/US/partner/prod/collateral/modules/ps3115/data_sheet_c78553971_ps10537_Products_Data_Sheet.html
3.11 Adding Cisco Unity Express Release 8.5 Voicemail

If voicemail or automated attendant is desired, add Cisco Unity Express by selecting product number NME-CUE (ISR, ISR G2 with SM-NM-ADPTR card), AIM-CUE (ISR with CUE 7.2.x) AIM2CUE-K9 (ISR), ISM-SRE-300-k9 (ISR G2) or SM-SRE-700-k9 (ISR G2) plus the required software
Ordering Guide
package(s). Cisco Unity unified messaging or Cisco Unity Connection voice messaging is supported with Cisco Unified Communications Manager Express. Search the Cisco Unified Communications Applications ordering guide, available in the Partner Central area of cisco.com. This section addresses the hardware form factors available with Cisco Unity Expressthe Cisco Unity Express Network Module Enhanced (NME-CUE),Advanced Integration Module (AIM-CUE, AIM2-CUE-K9), Integrated Services-Ready Engine (ISM-SRE-300-k9) and Service-Module Services-Ready Engine (SM-SRE-700-k9)whether installed in a Cisco router or ordered as spares (Table 9). This section also describes the applications and licensing requirements for Cisco Unity Express operation and provides a simple checklist to help you order the right products. Cisco Unity Express Hardware Requirements Cisco Unity Express delivers voicemail, auto attendant, and optional interactive voice response (IVR) services on a network module or advanced integration module. Either hardware form factor may be installed in the router at Cisco or delivered as a spare for later use in a Cisco integrated services or multiservice access router.
Table 12.
Product Number NME-CUE
Cisco Unity Express Hardware Product Numbers

Description Type Minimum Cisco Unity Express Release Release 3.0 Minimum Cisco IOS Software Release Release 12.4(9)T
Cisco Unity Express Network Module Enhanced; price includes 8-port license (supports up to 275 mailboxes and 24 ports with appropriate licenses) Cisco Unity Express Network Module Enhanced; price includes 8-port license (supports up to 275 mailboxes and 24 ports with appropriate license) Cisco Unity Express Advanced Integration Module 2. price includes 6-port license (supports up to 65 mailboxes and 6 ports with appropriate licenses) Cisco Unity Express Advanced Integration Module 2 Spare price includes 6-port license (supports up to 65 mailboxes and 6 ports with appropriate licenses) Cisco Unity Express Advanced Integration Module price includes 6-port license (supports up to 65 mailboxes and 6 ports with appropriate licenses) Cisco Unity Express Advanced Integration Module Spare price includes 6-port license (supports up to 65 mailboxes and 6 ports with appropriate licenses)
Installed in the router at the factory Spare
NME-CUE=
Release 3.0
Release 12.4(9)T
AIM2-CUE-K9
Release 7.1
Release 12.4(24)T
AIM2-CUEK9=
Release 7.1
Release 12.4(24)T
AIM-CUE
Release 1.1
Release 12.3(7)T
AIM-CUE=
Release 1.1
Release 12.3(7)T
ISM-SRE-300k9
Cisco Integrated Services-Ready Engine module Installed in price includes 2-port license (supports up to 100 the router at the factory mailboxes and 10 ports with appropriate licenses) Cisco Integrated Services-Ready Engine module Spare price includes 2-port license (supports up to 100 mailboxes and 10 ports with appropriate licenses) Cisco Service-Module Services-Ready Engine price includes 4-port license (supports up to 300 mailboxes and 32 ports with appropriate licenses) Installed in the router at the factory
Release 7.1
Release 15.0(1)M
ISM-SRE-300k9=
Release 7.1
Release 15.0(1)M
SM-SRE-700k9
Release 8.0
Release 15.0(1)XA
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SM-SRE-700k9=
Cisco Service-Module Services-Ready Engine price includes 4-port license (supports up to 300 mailboxes and 32 ports with appropriate licenses)
Spare
Release 8.0
Release 15.0(1)XA
Important Note: The NM-CUE, NM-CUE=, NM-CUE-EC, and NM-CUE-EC= are no longer orderable effective April 15, 2008. The replacement module for these are the NME-CUE and NMECUE= along with appropriate port licenses. For details on this change, refer to: http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps5520/end_of_life_notice_c5 1-453045.html. CUE 7.2 is the last version supported on AIM-CUE. CUE version 7.2 has all the features of 7.1 with the addition of CUCM 8.0 and CME 8.0 interop. The NME-CUE module includes 8 ports and is capable of a maximum of 24 ports. Additional ports can be ordered with the module or at a later date with FL-CUE-PORT-2 and FL-CUE-PORT-2=. These are software licenses that enable 2 ports on the module. A maximum of 8 FL-CUE-PORT-2 licenses can be ordered on the NME-CUE to scale it to its capacity of 24 ports. The Cisco Unity Express AIM has onboard industrial-grade compact flash memory that is fieldreplaceable. If a replacement compact flash card is required, AIM-CUE-1GBCF= should be ordered. The 1-GB card requires Cisco Unity Express Release 1.1.2 or later. The AIM2-CUE-K9 does not have a field-replaceable flash. In addition to a Network Module (NME-CUE), Advanced Integration modules (AIM-CUE or AIM2CUE-K9), Integrated Services-Ready Engine modules (ISM-SRE-300-k9) or Service-Module Services-Ready Engine (SM-SRE-700-k9),a Cisco integrated services or multiservice access router platform is required. Network Modules, Advanced Integration modules, Integrated Services-Ready Engine modules and Service-Module Services-Ready Engine modules may be installed into several Cisco router platforms. Table 10 lists the platforms that support Cisco Unity Express Network Modules, Advanced Integration Modules, Integrated Services-Ready Engine Modules and Service-Module Services-Ready Engine Modules in Release 3.0 or later.
Table 13.
Platform Cisco 2801 Integrated Services Routers Cisco 2800 Series Integrated Services Routers (Excluding 2801) Cisco 3800 Series Integrated Services Routers Cisco 2900 Integrated Services Routers Cisco 3900 Integrated Services Routers
Cisco Unity Express Supported Platforms

NME-CUE No Yes Yes YES with SM-NM-ADPTR YES with SM-NM-ADPTR AIM-CUE, AIM2-CUE-K9 Yes Yes Yes No No ISM-SRE300-k9 No No No Yes Yes SM-SRE700-k9 No No No Yes Yes
Cisco Unity Express Software Requirements Cisco Unity Express is a component of a complete Cisco Unified Communications solution for small and medium-sized offices or branch offices. The Cisco Unified Communications solution requires additional application software, including Cisco Unified Communications Manager or Cisco Unified Communications Manager Express, and Cisco IOS Software. Cisco Unity Express is currently supported with the Cisco product releases listed in Table 11.
Table 14. Cisco Unity Express Software Support Matrix
Cisco Unity Express
Application Software
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Release 8.0 Cisco Unified Communications Manager Express Cisco Unified Communications Manager 4.0,4.1,4.2,7.0,7.1 ,8.0 6.1, 7.0 , 7.1 , 8.0
Release 7.1 4.1, 4.2, 7.0, 7.1 4.2, 4.3, 6.1, 7.0, 7.1
Release 7.0 4.0, 4.1, 4.2, 4.3, 7.0, 7.1 4.2, 4.3, 5.1, 6.0, 6.1, 7.0, 7.1
Release 3.2 4.0, 4.1, 4.2,4.3, 7.0 4.2, 4.3, 5.1, 6.0, 6.1, 7.0
Release 3.1 3.2, 3.3, 3.4, 4.0, 4.1, 4.2 4.1, 4.2, 4.3, 5.0, 5.1, 6.0, 6.1 4.0, 4.1 2.0
Cisco Unity Networking (VPIM) Cisco Unity Connection (VPIM)
4.1, 5.0 , 7.x , 8.0 7.0, 7.1 ,8.0
4.0, 4.1, 5.0 2.1, 7.0
4.0, 4.1, 5.0 2.1, 7.0
4.0, 4.1, 5.0 2.0, 2.1
The software application for Cisco Unity Express is preinstalled on the network module, advanced integration module, Integrated Services-Ready Engine module or Service-module Services-Ready Engine. This software may also be downloaded from Cisco.com or ordered on DVD along with the Cisco Unity Express Editor after the appropriate licenses have been purchased (see the License Requirements section). Cisco Unified Communications Manager Environments When Cisco Unity Express operates with Cisco Unified Communications Manager call control, all of the required Cisco Unified Communications Manager licenses, hardware, and software must be purchased separately. Cisco Unity Express Release 8.0 is currently supported with Cisco Unified Communications Manager Release 4, 6.1, 7.0, 7.1 and 8.0 Cisco Unified Survivable Remote Site Telephony (SRST) is available for Cisco Unity Express when deployed in a centralized Cisco Unified Communications Manager network. Cisco Unified SRST provides basic IP telephony backup services for Cisco Unified IP Phones located at the branch in the event that the connection to the centralized Cisco Unified Communications Manager device is lost. Likewise, Cisco Unified SRST helps ensure that Cisco Unity Express voicemail and auto attendant operation continues if the WAN connection to Cisco Unified Communications Manager is terminated. Cisco Unified SRST services are provided automatically at no extra cost for Cisco Unity Express when a license is purchased with Cisco Unified Communications Manager for branchlocated Cisco Unified IP Phones. Cisco Unified Communications Manager Express Environments When Cisco Unity Express operates with Cisco Unified Communications Manager Express, Cisco Unified Communications Manager Express must be licensed on the integrated services router in which Cisco Unity Express is installed. A Cisco IOS Software feature set of IP Voice or later (SP Services, Advanced IP Services, Enterprise Services, or Advanced Enterprise Services) is also required. Cisco Unity Express Editor Cisco Unity Express is shipped with a basic automated attendant script that directs the incoming call to either dial by number or dial by name. Additionally, a few sample scripts are also provided at Cisco.com (http://www.cisco.com/kobayashi/sw-center/voice/cue/701.shtml). If the automated attendant needs to be customized, a GUI-based Cisco Unity Express Editor is provided that runs under Microsoft Windows. This tool allows users to build customized automated attendant scripts for Cisco Unity Express automated attendant services. This software is available for download from the software center on Cisco.com (http://www.cisco.com/cgi-bin/tablebuild.pl/cue-701-utilities).
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License Requirements Cisco Unity Express Release 7.1 and above offers Cisco Unity Express license levels for voicemail and related features, as listed in Table 14 (with capacity listed in Table 21). When a license is purchased or software from Cisco is used, a contractual obligation is created. The subscriber must abide by the terms in the license agreement, including prohibitions regarding unauthorized replication of the software or modification to the licensed mailbox level. Starting Release 7.1, licensing is enforced on Cisco Unity Express using Cisco standard licensing technology. More information about licensing is available at http://cisco.com/go/license IVR capabilities are optionally available with Cisco Unity Express beginning with Release 3.0. IVR requires the purchase of a separate license. These licenses are listed in Table 18. Purchase of a Cisco Unity Express voicemail license is required for IVR. Time and attendance tracking capabilities are optionally available with Cisco Unity Express with the TimeCardView application beginning with Release 7.0. TimeCardView requires the purchase of a separate user license. These licenses are listed in Tables 22 and 23. Other Included Features Voice Profile for Internet Mail (VPIM) support was added in Cisco Unity Express Release 2.0. VPIM is supported between separate Cisco Unity Express systems and with Cisco Unity and the Cisco Unity Connection messaging application. There is no additional licensing related to this capability. Integrated messaging and VoiceView Express capabilities were added with Release 2.3 and are supported on NM-CUE and NM-CUE-EC modules (both End Of Sale effective April 15, 2008); beginning with Release 3.0, these capabilities are also supported on the AIM-CUE, AIM2-CUE-K9 (rel 7.1), NME-CUE, ISM-SRE-300-k9 and SM-SRE-700-k9. Integrated messaging allows subscribers to have their voicemail messages delivered to their Integrated Messaging Access Protocol (IMAP) compatible e-mail client such as Microsoft Outlook, Microsoft Outlook Express, and IBM Lotus Notes. VoiceView Express enables users to manage their voice mailbox settings and messages via the display of Cisco Unified IP Phones. Both features are available as part of the base Cisco Unity Express software and are provided at no additional cost. Beginning with Cisco Unity Express Release 3.0, multiple, concurrent language support is added. Up to two languages may be ordered per AIM-CUE and per AIM2-CUE-K9, and up to five languages may be ordered with any of the Network Module types. Multiple languages are provided at no additional cost Optional Feature: Integrated Voice Response Customers may upgrade their Cisco Unity Express voicemail and auto attendant to support IVR by purchasing IVR session licenses, listed in Table 23. Up to 24 IVR sessions can be configured in conjunction with voicemail and related services, depending on module type. Optional Feature: TimeCardView TimeCardView is a time and attendance application that allows employees, supervisors, and payroll specialists to enter and manage time-card data. Employees use their Cisco Unified IP Phone to record and review shift information. Additionally, employees can dial in remotely to the TimeCardView application to perform their time card operations. Supervisors and payroll specialists can use a Cisco Unified IP Phone to review employee status updates, send messages, and use a computer to review and approve employee timesheets and create custom reports. There is also an optional QuickBooks integration, which allows administrators to move data efficiently between
Ordering Guide
applications. TimeCardView 7.0 is available for download from the software center on Cisco.com (http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml).
Customers may upgrade their Cisco Unity Express voicemail and auto attendant to support TimeCardView by purchasing the TimeCardView software user licenses. TimeCardView is supported on the AIM2-CUE-K9,NME-CUE, ISM-SRE-300-k9 and SM-SRE-700-k9 only. Ordering Process The Cisco Unity Express ordering process is as follows: 1. Choose the hardware module: NME-CUE(=), or AIM-CUE(=) or AIM2-CUE-K9(=) or ISM-SRE300-k9(=) or SM-SRE-700-k9(=). See Table 12.
Table 15.
Product Number NME-CUE AIM2-CUEK9 AIM-CUE ISM-SRE300-k9 SM-SRE700-k9
Cisco Unity Express Hardware Modules

Description List Price (US$) $3000 $1800 $1795 $1000 $2300 SASU Product Number CON-SAU-NM-CUE CON-SAU-AIM-CUE CON-SAU-AIM-CUE CON-SAU-ISMSRE3 CON-SAUSMSRE700 List Price (1 Year) (US$) $270 $270 $270 $150 $250
Cisco Unity Express Network Module Enhanced; price includes 8 ports Cisco Unity Express Advanced Integration Module 2; price includes 6 ports Cisco Unity Express Advanced Integration Module; price includes 6 ports Cisco Unity Express Integrated Services-Ready Engine module; price includes 2 ports Cisco Unity Express Service Module Services-Ready Engine module; price includes 4 ports
2.
Specify Cisco Unity Express Release 3.2, 7.0 , 7.1 or 8.0 by using the appropriate product number (SCUE-<module-type>-3.2, SCUE-<module-type>-7.0-K9, SCUE-<module-type>-7.1K9 respectively).. See Table 13.
Table 16.
Cisco Unity Express Software Release Product Numbers

Release 8.0 SCUE-NME-8.0-K9 SCUE-AIM2-8.0-K9 Not available SCUE-ISM-8.0-K9 SCUE-SM-8.0-K9 Release 7.1 SCUE-NME-7.1-K9 SCUE-AIM2-7.1-K9 SCUE-AIM-7.1-K9 SCUE-ISM-7.1-K9 Not Available Release 7.0 SCUE-NME-7.0-K9 Not Available SCUE-AIM-7.0-K9 Not Available Not available Release 3.2 SCUE-NME-3.2 Not Available SCUE-AIM-3.2 Not Available Not available
Module Product Number NME-CUE AIM2-CUE-K9 AIM-CUE ISM-SRE-300-k9 SM-SRE-700-k9
Software shipped will reflect the most current maintenance version for the release. With Release 7.1, the need for software corresponding to CUCM or CUCME is not required and the type of call control can be selected when installing the module with no licensing requirement. Licenses are installed at Cisco when ordered with the hardware. For installing licenses that are purchased as spares, please see http://cisco.com/go/license
Table 17.
Cisco Unity Express Software License Product Numbers Starting Release 7.1
Description List Price (US$)
Product Number
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Ordering Guide
Product Number FL-CUE-MBX-5 FL-CUE-PORT-2 FL-CUE-IVR-2 FL-TCV-USER-1
Description 5 Voice Mailboxes (CUCM or CUCME) 2 Voicemail/Auto-Attendant Ports 2 Integrated Voice Response Sessions requires ports to be available for IVR Sessions 1 Time Card View User
List Price (US$) $100 $500 $1400 $100
Table 18.
Cisco Unity Express Software License Product Numbers prior to Release 7.1
Description 12 voice mailboxes, 5 general delivery mailboxes (GDMs), auto attendant -CCM 12 voice mailboxes, 5 GDMs, auto attendant CCME 25 voice mailboxes, 10 GDMs, auto attendant CCM 25 voice mailboxes, 10 GDMs, auto attendant CCME 50 voice mailboxes, 15 GDMs, auto attendant CCM 50 voice mailboxes, 15 GDMs, auto attendant CCME 100 voice mailboxes, 20 GDMs, auto attendant CCM 100 voice mailboxes, 20 GDMs, auto attendant -CCME 150 voice mailboxes, 25 GDMs, auto attendant CCM 150 voice mailboxes, 25 GDMs, auto attendant -CCME 200 voice mailboxes, 25 GDMs, auto attendant CCM 200 voice mailboxes, 25 GDMs, auto attendant -CCME 250 voice mailboxes, 25 GDMs, auto attendant CCM 250 voice mailboxes, 25 GDMs, auto attendant -CCME List Price (US$) $0 $0 $200 $200 $500 $500 $1000 $1000 $3000 $3000 $4000 $4000 $5000 $5000
Product Number SCUE-LIC-12CCM SCUE-LIC-12CME SCUE-LIC-25CCM SCUE-LIC-25CME SCUE-LIC-50CCM SCUE-LIC-50CME SCUE-LIC-100CCM SCUE-LIC-100CME SCUE-LIC-150CCM SCUE-LIC-150CME SCUE-LIC-200CCM SCUE-LIC-200CME SCUE-LIC-250CCM SCUE-LIC-250CME
3.
For an NME-CUE, specify the number of additional port licenses. The NME-CUE includes 8 ports and can scale up to 24 ports. Licenses can be ordered in increments of 2. See Table 16.
Table 19.
Cisco Unity Express Port License Product Numbers prior to Release 7.1
Description 2-port voicemail/automated-attendant license for NME-CUE 2-port voicemail/automated-attendant license for NME-CUE - spare List Price (US$) $500 $500
Product Number SCUE-LIC-PORT-2 SCUE-LIC-PORT-2=
4.
Specify the language: Please refer to Table 17 for language product numbers. Order up to two languages on the AIM-CUE or AIM2-CUE-K9 or up to five languages on the NME-CUE, ISMSRE-300-k9 and SM-SRE-700-k9 with release 3.0 onwards
Table 20.
Cisco Unity Express Language License Product Numbers

Description Releases Supported In: Cisco Unity Express Voice-Mail and AutoAttendant as well as Cisco Unity Express Interactive Voice Response (starting release 3.0)
Product Number
CUE-LANG-ENU CUE-LANG-ESP CUE-LANG-DEU CUE-LANG-FRA
North American English European Spanish language option German language option European French language option
1.0, 1.1, 2.0, 2.1, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1,8.0 2.0, 2.1, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1,8.0 2.0, 2.1, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1,8.0 2.0, 2.1, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1,8.0
Page 24 of 32
Ordering Guide
Product Number
Description
Releases Supported In: Cisco Unity Express Voice-Mail and AutoAttendant as well as Cisco Unity Express Interactive Voice Response (starting release 3.0)
CUE-LANG-ITA CUE-LANG-PTB CUE-LANG-ESO CUE-LANG-DAN CUE-LANG-ENG CUE-LANG-FRC CUE-LANG-ESM CUE-LANG-JPN CUE-LANG-KOR CUE-LANG-CHS CUE-LANG-NLD CUE-LANG-SVE CUE-LANG-ARA CUE-LANG-TUR CUE-LANG-RUS CUE-LANG-HUN CUE-LANG-NOR CUE-LANG-PTG
Italian language option Brazilian Portuguese Latin American Spanish Danish language option British English option Canadian French option Mexican Spanish option Japanese Language option Korean Language option Chinese (Mandarin) language option Dutch language option Swedish language option Arabic language option Turkish language option Russian language option Hungarian language option Norwegian language option Portuguese language option
2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1,8.0 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1,8.0 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1,8.0 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1,8.0 2.1.3, 2.2, 2.3, 3.0, 3.1, 3.2, 7.0, 7.1,8.0 2.3.2, 2.3.3, 2.3.4, 3.0, 3.1, 3.2, 7.0, 7.1,8.0 2.3.2, 2.3.3, 2.3.4, 3.0, 3.1, 3.2, 7.0, 7.1,8.0 2.3.3, 2.3.4, 3.1, 3.2, 7.0, 7.1,8.0 2.3.3, 2.3.4, 3.1, 3.2, 7.0, 7.1,8.0 2.3.3, 2.3.4, 3.1, 3.2, 7.0, 7.1,8.0 3.1, 3.2, 7.0, 7.1,8.0 3.1, 3.2, 7.0, 7.1,8.0 3.2, 7.0, 7.1,8.0 3.2, 7.0, 7.1,8.0 3.2, 7.0, 7.1,8.0 7.0,7.1,8.0 7.0,7.1,8.0 7.0,7.1,8.0
5.
Order optional IVR licenses, noting the IVR session capacity limits of the desired Cisco Unity Express module when combining with voicemail (Table 23). IVR services require that Cisco Unity Express voicemail licenses be installed. Cisco Unity Express IVR sessions may be ordered in 2-session increments up to a maximum of 22 sessions, depending on number of voice mailboxes and the Cisco Unity Express module type. For example, to support 10 sessions a customer would order SCUE-IVR-S8 and SCUE-IVRUPG-S2. Since there is a price advantage for high-volume session purchases (more than 16 IVR sessions), a customer that requires 18 sessions should order SCUE-IVR-S16 and SCUE-IVRUPG-S2V.
Table 21.
Cisco Unity Express IVR Software License Level Capacities prior to Release 7.1
Description Cisco Unity Express IVR license enables 2 sessions Cisco Unity Express IVR license enables 4 sessions Cisco Unity Express IVR license enables 8 sessions Cisco Unity Express IVR license enables 16 sessions Cisco Unity Express IVR license enables 20 sessions Cisco Unity Express IVR add 2 sessions 2-14 sessions Cisco Unity Express IVR add 2 sessions over 16 sessions List Price (US$) $1,400 $2,800 $5,600 $10,000 $12,500 $1,400 $1,250
Product Number SCUE-IVR-S2 SCUE-IVR-S4 SCUE-IVR-S8 SCUE-IVR-S16 SCUE-IVR-S20 SCUE-IVRUPG-S2= SCUE-IVRUPG-S2V
Table 22.
Cisco Unity Express Software License Level Capacities prior to Release 7.1. Starting Release 7.1, the maximum numbers of IVR sessions are limited to available ports on the system. For example, on the NME-CUE (comes with 8 ports), with 2 ports added (using FL-CUE-PORT-2), a total of 10 IVR sessions can be ordered (5 x FL-CUE-IVR-2).
Minimum Ports Reserved for Cisco Unity Express Voicemail and Auto Attendant Maximum Cisco Unity Express IVR Sessions
Voice Mailbox Level
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Ordering Guide
AIM-CUE Hardware Max Ports 12 25 50 100 150 200 250 2 2 4 6 10 10 12 6 4 4 2
NME-CUE 24 22 22 20 18 14 14 12
Table 23.
Cisco Unity Express Software License Level Capacities prior to Release 7.1
Mailboxes General delivery mailboxes Total mailboxes 12 5 17 300 24 22 14 6 4 25 10 35 300 24 22 14 6 4 50 15 65 300 24 20 14 6 2 100 20 120 300 24 18 150 25 175 300 24 14 200 25 225 300 24 14 250 25 275 300 24 12
NME-CUE
Storage (hours) Concurrent voicemail and auto attendant ports without IVR Maximum IVR sessions
AIM-CUE
Storage (hours)* Concurrent Voicemail and auto attendant ports Maximum IVR sessions
Not Supported
If historical reporting is enabled and/or multiple languages are installed on the AIM, storage is reduced to 8 hours.
Table 24.
Cisco Unity Express License Level Capability starting release 7.1

Ports Default port numbers Maximum Port Numbers 24 6 6 10 Mailboxes (Personal + GDM) 275 65 65 100 Storage (Hours) 300 14 14 60
NME-CUE AIM-CUE AIM2-CUE-K9 ISM-SRE-300-K9
8 6 6 2
SM-SRE-700-K9
32
500
600
If historical reporting is enabled and/or multiple languages are installed on the AIM, storage is reduced to 8 hours.
6.
Order optional TimeCardView licenses. TimeCardView requires that Cisco Unity Express voicemail licenses be installed. TimeCardView licenses can be ordered in increments of 1 up
Page 26 of 32
Ordering Guide
to the number of mail boxes configured/ordered.

Table 25. Cisco Unity Express TimeCardView Product Number prior to Release 7.1
Description Cisco Unity Express TimeCardView single user license List Price (US$) $100
Product Number SW-TCV-USER1
3.12 Upgrading License Levels

If a customer needs to upgrade to a higher density of mailboxes, one of the upgrades listed in Table 23 should be ordered. Table 26.
Cisco Unity Express Software License Upgrade Product Numbers starting release 7.1
Description 5 Voice Mailboxes (CUCM or CUCME) Unity Express 2 Voice port Unity Express 2 IVR session: not required for AA 1 Time Card View User List Price (US$) $100 $500 $1400 $100
Product Number FL-CUE-MBX-5= FL-CUE-PORT-2= FL-CUE-IVR-2= FL-TCV-USER-1=
Note You do not need to purchase IVR session licenses if you are only planning on using voicemail and auto attendant. IVR session licenses are only required if your application contains advanced IVR features such as email, fax database access. or VXML scripts Each IVR session consumes one port and thus reduces the number of ports available for use by voicemail and auto-attendant. If the number of IVR session licenses is greater than or equal to the number of ports, then voicemail and auto-attendant services will be disabled due to the lack of available ports. Please carefully consider how many IVR sessions you need and only install or activate licenses for that number of IVR sessions.
Table 27.
Cisco Unity Express Software License Upgrade Product Numbers Prior to release 7.1
Description 25 Voice Mailbox, 10 GDMs, Auto Attendant -CCM 25 Voice Mailbox, 10 GDMs, Auto Attendant -CCME 50 Voice Mailbox, 15 GDMs, Auto Attendant -CCM 50 Voice Mailbox, 15 GDMs, Auto Attendant -CCME 100 Voice Mailbox, 20 GDMs, Auto Attendant -CCM 100 Voice Mailbox, 20 GDMs, Auto Attendant -CCME 150 Voice Mailbox, 25 GDMs, Auto Attendant -CCM 150 Voice Mailbox, 25 GDMs, Auto Attendant -CCME 200Voice Mailbox, 25 GDMs, Auto Attendant -CCM 200 Voice Mailbox, 25 GDMs, Auto Attendant -CCME 250 Voice Mailbox, 25 GDMs, Auto Attendant -CCM 250 Voice Mailbox, 25 GDMs, Auto Attendant -CCME List Price (US$) $200 $200 $500 $500 $1000 $1000 $3000 $3000 $4000 $4000 $5000 $5000
Product Number SCUE-LIC-25CCM= SCUE-LIC-25CME= SCUE-LIC-50CCM= SCUE-LIC-50CME= SCUE-LIC-100CCM= SCUE-LIC-100CME= SCUE-LIC-150CCM= SCUE-LIC-150CME= SCUE-LIC-200CCM= SCUE-LIC-200CME= SCUE-LIC-250CCM= SCUE-LIC-250CME=
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Ordering Guide
UPGRADING IVR LICENSE LEVELS Customers who wish to increase the number of IVR sessions supported on a module may do so by ordering upgrades up to the maximum supported on the module. Upgrades are available in two session increments (Table 26).
Table 28. Cisco Unity Express IVR Upgrade Product Numbers Prior ro Release 7.1
Description List Price (US$)
Product Number
SCUE-IVRUPG-S2=
Unity Express IVR add 2 sessions 2-14 sessions and upgrades
$1400
3.13 Cisco Unified Messaging Gateway

The Cisco Unified Messaging Gateway provides an open and secure method of intelligently routing messages and exchanging subscriber and directory information within a unified messaging network. It acts as the central hub in a network of Cisco unified messaging solutions and third-party gateways that interface with older voicemail systems. The Cisco Unified Messaging Gateway can:
Help the unified messaging network scale as required for branch office customers and larger distributed enterprises Simplify configuration tasks Centralize voicemail system management Transparently integrate Cisco Unified Communications solutions into existing voicemail installations
The Cisco Unified Messaging Gateway integrates small to large scale unified messaging deployments that consist of:

More than 5 Cisco Unity Express systems Up to 10,000 mixed Cisco Unity Express, Cisco Unity, and Cisco Unity Connection systems
For additional detail, please refer to the Cisco Unified Messaging Gateway Ordering Guide.
3.14 Cisco Unity Express Ordering Checklist
Determine that the desired Cisco integrated services or multiservice access router platform supports NME-CUE, AIM-CUE/AIM2-CUE-K9, ISM-SRE-300-K9 or SM-SRE-700-K9 Verify that the required Cisco Unified Communications Manager or Cisco Unified Communications Manager Express licenses and hardware are available or ordered. Check Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco IOS Software, and Cisco Unity Express software and hardware for compatibility in Table 7. Order NME-CUE or AIM-CUE or AIM2-CUE-K9 or ISM-SRE-300-k9 or SM-SRE-700-k9 hardware. Specify the desired software release: SCUE-3.2, SCUE-7.0,SCUE-7.1, SCUE-8.0 or SCUE8.5
Page 28 of 32
Ordering Guide
Order the appropriate mailboxes with FL-CUE-MBX-5 in the quantity desired. Order the appropriate language product number. Order the appropriate number of additional ports with FL-CUE-PORT-2. Order the appropriate IVR with FL-CUE-IVR-2 and/or TimeCardView with FL-TCV-USER-1 product number.
3.15 Interoperability with Cisco Unified Contact Center Express

Beginning with Cisco Unified Communications Manager Express 4.2 and Cisco Unified Contact Center Express (Unified CCX) 5.0, interoperability between the products is supported. The products are ordered independently. Please refer to the Cisco Customer Contact Ordering Guide, section 4, for specific details when ordering Unified CCX: http://www.cisco.com/web/partners/downloads/sell/technology/storage/unifiedcomm/C07-39179100_CCS_OG_v2a.pdf All Unified CCX versionsStandard, Enhanced, and Premiumare supported with Cisco Unified Communications Manager Express, up to a maximum of 50 agents. For a limited time, each purchase of a new Cisco Unified Communications Manager Express includes two complimentary seats of Enhanced Unified CCX agent. This includes new Cisco Unified Communications Manager Express unbundled orders. See Table 21.
Table 29.
Product
Unified Contact Center Express and Unified Communications Manager Express Agents Supported by Integrated Services Router (ISR) Platform
Maximum Concurrent Active Agents 50 50 50 48 36 24 Number of Enhanced Agent Seats Included 2 2 2 2 2 2 2 Minimum UCCX Release UCCX 5.0 UCCX 5.0 UCCX 5.0 UCCX 5.0 UCCX 5.0 UCCX 5.0 UCCX 5.0 Minimum Unified CME Release
CISCO 3845 CISCO 3825 CISCO 2851 CISCO 2821 CISCO 2811 CISCO 2801 CISCO 1861
UCME 4.2: Cisco IOS 12.4(11)XW3 UCME 4.2: Cisco IOS 12.4(11)XW3 UCME 4.2: Cisco IOS 12.4(11)XW3 UCME 4.2: Cisco IOS 12.4(11)XW3 UCME 4.2: Cisco IOS 12.4(11)XW3 UCME 4.2: Cisco IOS 12.4(11)XW3 UCME 4.2: Cisco IOS 12.4(11)XW3
3.16 Nokia Eseries Dual-Mode Phones for Combined VoW LAN and GSM features
Customers ordering the SCCP client for the Nokia Eseries dual-mode phones (E60, E61, E61i, and E65) to enable voice over WLAN (VoWLAN) operation (over Cisco WLAN access points) with Cisco Unified Communications Manager Express should use the product numbers shown in Table 27. This Nokia client running on the Nokia Eseries dual-mode phones is compatible with Cisco Unified Communications Manager Express version 4.0 and later. Please note: Primary customer support for this product is provided by Nokia, the product developer. Cisco TAC will refer customers for this product to Nokia. If you are a Nokia Channel Direct Customer, you will need to have a support contract with Nokia. The fee for this support contract is $2 per month per client license, with a 12-month minimum. The end user, or the VAR who represents the end user, can open a case online (at https://support.nokia.com). To order the Nokia SCCP client for use with Cisco Unified Communications Manager, please refer
Ordering Guide
to the separate ordering guide located on Cisco.com.

Nokia Eseries Dual-Mode Phone SCCP Client (Also known as Intellisync Call Connect for Cisco Unified Communications) Table 30. Nokia E series dual mode phone product numbers.
List Price (US$) $200 Direct Cisco Unified Communications Manager Express Phone License Product Number SW-CCME-UL-NOKIA(=) Nokia Eseries CCME user license NOK-SCCP-CME-05= $1000 SW-CCME-UL-NOKIA(=) Nokia Eseries CCME user license (quantity 5) NOK-SCCP-CME-10= $2000 SW-CCME-UL-NOKIA(=) Nokia Eseries CCME user license (quantity 10) NOK-SCCP-CME-25= $5000 SW-CCME-UL-NOKIA(=) Nokia Eseries CCME user license (quantity 25) $5000 $2000 $1000 List Price (US$)
Cisco Unified IP Phone Product Number NOK-SCCP-CME-01=
$200
3.17 Cisco Unified CallConnector for Microsoft W indows

Cisco Unified CallConnector for Microsoft Windows is an add-on option for Cisco Unified Communications Manager Express that provides toolbars within Microsoft Windows applications to give users call control, contact management, presence, and mobility features. Cisco Unified CallConnector for Microsoft Windows is available in three different configurations:
Cisco Unified CallConnector Personal delivers call control features for the individual user using the Cisco Unified Communications Manager Express Telephony Application Programming Interface (TAPI) Telephony Service Provider (TSP). One license per desktop user is required. Cisco Unified CallConnector Server is a server-based application installed at each site, giving users call control plus presence, instant messaging services, and rules-based automation based on a SIP client-server architecture. One Server license for all users, plus the SW-UCC-CLIENT-1 license per user, is required in addition to Server hardware. Cisco Unified CallConnector Mobility is an add-on for the server that provides single-number reach with call routing rules based on users location and availability. One Mobility license for all users is required and is an add-on for SW-UCC-SERVER.
Cisco Unified CallConnector Personal is installed and configured on each Windows workstation associated with a Cisco Unified IP Phone. Cisco Unified CallConnector Personal delivers call control features and is supported by any PC running Microsoft Windows XP or Windows Vista. Cisco Unified CallConnector Server and Mobility are installed on a Windows 2003 or XP Pro Server, with one required for each Cisco Unified Communications Manager Express site. The product numbers are listed in Table 30. Version 1.5 allows for one UCC Server to be shared for up to 10 CME sites.
Table 31. Product Numbers for Cisco Unified CallConnector for Microsoft Windows
Description List Price (US$) SASU Product Number
Product Number
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Ordering Guide
Product Number SW-UCC-CME= Use spare when not part of ISR order SW-UCC-CME Use when part of ISR or UC500 order SW-UCC-CLIENT-1 SW-UCC-SERVER SW-UCC-MOBILITY
Description Top SKU Cisco Unified CallConnector for Cisco Unified Communications Manager Express Top SKU Cisco Unified CallConnector for Cisco Unified Communications Manager Express 1 desktop client for Cisco Unified CallConnector for Microsoft Windows Cisco Unified CallConnector Server license Cisco Unified CallConnector Mobility license
List Price (US$) $0
SASU Product Number
$0
$65 $2595 $1995
CON-SAU-UCCCLT1 CON-SAU-UCCSERV CON-SAU-UCCMOB
Note:
The top-level SKU should always be a quantity of 1 for each Cisco Unified CallConnector
order as a major line item, with the number of seats and optional Server and Mobility below the top SKU. Each customer order for Cisco Unified CallConnector should be on a separate major line number.
3.18 Upgrades
Customers who want to upgrade the Cisco Unified Communications Manager Express version must upgrade the Cisco IOS Software version running on the Cisco IOS Router. Customers who have a current Cisco SMARTnet contract for the router can apply for a Cisco IOS Software upgrade using the Cisco.com Product Upgrade Tool, which can be found under support tools at http://www.cisco.com/go/support. Customers without a current Cisco SMARTnet contract need to purchase a Cisco IOS Software feature set upgrade product number for their current router (Table 31).
Table 32. Example of Cisco IOS Software Upgrades Without a Cisco SMARTnet Contract
Description Cisco 3845 IP VOICE - Cisco IOS Software Release 12.4(10) Cisco 3845 ADVANCED IP SERVICES - Cisco IOS Software Release 12.4(10) Cisco 3845 ADVANCED ENTERPRISE SERVICES - Cisco IOS Software Release 12.4(10) Cisco 3845 SP SERVICES - Cisco IOS Software Release 12.4(11)T List Price (US$) $700 $2500 $3500 $1000
Product Number S384IPVK9-12410= S384AISK9-12410= S384AESK9-12410= S384SPSK9-12411T=
3.19 Migrations
Applications and Migration to Cisco Unified SRST When ordering a Cisco Unified Communications Manager Express feature license with a router, Cisco Unified Communications Manager Express system files, such as music on hold, GUI, and phone firmware, are not preloaded on the router during the manufacturing process. To download these support files and additional applications such as Tool Command Language (TCL) based BACD, automated attendant, and TAPI TSP files, please refer to the Cisco.com software center: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml (Cisco.com login required). The Cisco Unified Communications Manager Express feature license includes a provision to use the feature license for Cisco Unified Survivable Remote Site Telephony (SRST) mode without an additional charge or re-licensing to Cisco. Customers need only to reconfigure the router for SRST
Ordering Guide
mode. If additional phones to be supported with SRST are required beyond the current Cisco Unified Communications Manager Express license, then additional SRST feature licenses (FL-SRST-XXXX=) must be purchased to support the maximum per platform type. Customers migrating from Cisco Unified Communications Manager Express to Cisco Unified Communications Manager 5.0 or later require a Cisco Unified Communications Manager device license upgrade for the number of phone user licenses purchased. The customer should collect proof of ownership for each Cisco Unified Communications Manager Express IP phone user license (SWCCME-UL-79xx) purchased and provide this information plus the Cisco Unified Communications Manager Publisher MAC address to licensing@cisco.com. Customers will receive a licensing file to add to the Cisco Unified Communications Manager with the same number of device points. Customers who want to use the gatekeeper function or tandem gateway for support of H.450 in front of Cisco Unified Communications Manager need to do so on a dedicated router. These features are not supported on the Cisco Unified Communications Manager Express router. Customers should order a proper-sized router and an Cisco Unified Border Element (CUBE) feature license, which offers gatekeeper, IP-to-IP gateway, and tandem gateway (H.450) support in one feature license. If you have questions about the ordering process, contact: access-ccme-cue@cisco.com
3.20 Non-production Systems (NPS) or Not For Resale (NFR)

Customers can use Cisco Unified Communications Manager Express for lab deployments or training applications without purchase of the Cisco Unified Communications Manager Express feature license or Cisco Unified IP Phone user license.
4. Cisco Services
4.1 Cisco Unified Communications Services
Gain an accelerated return on investment for Cisco Unified Communications deployments with a resilient, converged network that meets business needs. Using the Cisco Lifecycle Services approach, Cisco and its channel partners provide a broad portfolio of unified communications services that address all aspects of network deployment, operation, and optimization. Information about how to order Cisco Unified Communications Services can be found in the Cisco Services Ordering Guide at the following location: http://www.cisco.com/en/US/partner/products/svcs/ps2961/ps2664/serv_group_home.html.
4.2 Cisco Unified Communications Services: Tools for Quoting and Ordering
Cisco Service Contract Center Cisco Service Contract Center, the next generation of service management, helps you increase profitability and efficiency by simplifying the way you manage and sell your Cisco service contracts.
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Ordering Guide
Now there is one simple and easy-to-use Web-based solution you can use to quote and book your service orders and manage your service contracts and renewal opportunities. Cisco Service Contract Center helps you accelerate your business by allowing you to focus your attention on selling and on servicing your customers instead of waiting for reports, searching for information, reconciling prices, reentering quotes, solving problems, and cleaning up contracts. Access the Cisco Service Contract Center at the following location: http://www.cisco.com/public/scc/.
5. Cisco Software Application Support Plus Upgrades (SASU)

Cisco Software Application Support plus Upgrades (SASU) provides services and support that strengthen the availability, reliability, and functionality of Cisco software applications to keep your business operating smoothly and enrich the value of your network investment. Focusing on the operate phase of the network lifecycle, SASU provides award-winning technical service and support. Covering more than 100 Cisco software application products in major technologies such as voice, network management, security, wireless, and storage area networking, SASU keeps you current with the latest updates and major application upgrade releases. For Communications Manager Express all software upgrades are included with Smartnet contract, as the application is part of Cisco IOS. SASU covers TAC support for the Communications Manager Express Telephony application. On ordering customers should purchase Technical Support Services Bundle that includes SmartNet and SASU shown by default using the Cisco Configuration Tools. The part numbers to use will start with CON-xxx-yyyy-CCM, where xxx = SmartNet level, yyyy = router, -CCM is short for CCME. Look towards the description of the Support Bundle which should have the letters SASU. For Cisco Unity Express, hardware warranty is covered by SmartNet contract on the router. SASU contract should be purchased for TAC support services and upgrades of the voice mail application by choosing one of the SASU product numbers in table 32.
Table 33. Product Numbers for Cisco SASU
Product Description SW APP SUPP + UPGR Cisco Unity Express AIM SW APP SUPP + UPGR Cisco Unity Express SW APP SUPP + UPGR Cisco Unity Express SP SAU Cisco Unity Express AIM SP SAU Cisco Unity Express SP SAU Cisco Unity Express
Product Number CON-SAU-AIM-CUE CON-SAU-CUE-NMEC CON-SAU-NM-CUE SP-SAU-AIM-CUE SP-SAU-CUE-NMEC SP-SAU-NM-CUE
6. Cisco Capital Financing

The significant benefits offered by Cisco Unified Communications make it the natural choice to replace traditional PBX systems. As with any technology investment, the question is the affordability of the new system. The answer is financing from Cisco Capital. Whether through flexible repayments matching expenditure to benefit, mitigating cash flow issues, or negating capital
Ordering Guide
expenditure with an operating lease, we can give you access to the right unified communications technology for your business, when you need it.
6.1 Removing Sales Barriers

Typically, Cisco Capital can help remove or reduce the barriers preventing organizations from obtaining the technology that can most benefit their businesses. Cisco Capital can:
Remove cash flow issues, allowing the company to spread the cost of its investment over a number of years. Offer flexible repayment terms matching expenditure to benefits, which means that payments can be timed to coincide with business benefits that may be seen later in the project, or deferred to meet a companys budget cycle. Turn capital expenditures into operating expenditures through an operating lease that allows companies to benefit from the residual value of the technology upfront. And because no one knows Cisco equipment like Cisco, you can be sure of market-leading residuals. Provide a sale and lease-back arrangement (where available) that softens the initial costs by taking on existing commitments that may be attached to legacy equipment.
6.2 Tips for Taking Advantage of Financing to Accelerate and Close More Business
Consider financing early in the deal cycle: This will save time later and help get you paid faster. Get your customer preapproved for a credit line with Cisco Capital: By showing the customer they can afford more than they thought they could, you can pave the way early on for growing the deal size. It is recommended that you do this as early as possible in the customer discussions/deal cycle. Provide a lease quote with every proposal: You can do this by contacting your local Cisco Capital team. In some markets, Web-based tools are available so you can quickly generate your own lease quotes.
6.3 For More Information about Cisco Capital Financing

For Channel Partners: http://www.cisco.com/web/ordering/ciscocapital/or6/order_finance_and_payments_concept_home. html For Cisco Sales Staff: http://wwwin.cisco.com/FinAdm/csc/
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CMEv8.5 Ordering Guide

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Formati disponibili

Cisco Unified Communications Manager Express 8.5 with Cisco Unity Express 8.

5 and Cisco Unified CallConnector

For further information, questions and comments please contact access-ccme-cue@cisco.com

1.2 Ordering and Quoting Tools

The Cisco Service Contract Center is located at: http://www.cisco.com/public/scc/

1.3 Orderability and First Customer Ship (FCS)

2. Tips for Using This Ordering Guide

3. Ordering Cisco Unified Communications Express

3.1 Cisco Integrated Services Routers Unified Communications (UC) Bundles

List Price (US$)

Cisco SMARTnet Onsite (24x7x4) plus SASU Product Number (1 Year)

3.2 Ordering a Cisco Unified Communications Manager Express Router

Bundle on First Generation ISRs (1861, 2800, 3800)

Voice Plus Security: Cisco 3800 Series

List Price (US$)

Voice: Cisco 3800 Series

Voice: Cisco 2800 Series

Voice: Cisco 1800 Series

3945E Voice Bundle w/ PVDM3-64,FL-CME-SRST-25, UC License PAK

3925E Voice Bundle w/ PVDM3-64,FL-CME-SRST-25, UC License PAK

Product Family Voice: Cisco 2900 Series

Product Number C2951-CMESRST/K9

List Price (US$) $8,895

Cisco SMARTnet Onsite (24x7x4) plus SASU Product Number (1 Year)

C2921-CMESRST/K9 C2911-CMESRST/K9 C2901-CMESRST/K9

3.4 Ordering a Non-bundled Router with Cisco IOS Software

3.5 Sample CME order

SW-CCME-UL-7942(=) Cisco Unified IP Phone 7942G CCME user license

SW-CCME-UL-7975= Cisco Unified IP Phone 7975G CCME user license

Product Number FL-CME-SRST-25=

Description Cisco CME or SRST - 100 seat license

List Price (US$) $550

Cisco Unified IP Phone Product Number CP-9971

SW-CCME-UL-7941(=) Cisco Unified IP Phone 7941G CCME user license

SW-CCME-UL-7940(=) Cisco Unified IP Phone 7940G CCME user license

SW-CCME-UL-7931(=) Cisco Unified IP Phone 7931G CCME user license

SW-CCME-UL-7925(=) Cisco Unified Wireless IP Phone 7925G CCME user license

SW-CCME-UL-7911(=) Cisco Unified IP Phone 7911G CCME user license

SW-CCME-UL-7906(=) Cisco Unified IP Phone 7906G CCME user license

SW-CCME-UL-7902(=) Cisco Unified IP Phone 7902G CCME user license

SW-CCME-UL-7936(=) Cisco Unified IP Conference Station 7936 CCME user license

SW-CCME-UL-7937(=) Cisco Unified IP Conference Station 7937 CCME user license

SW-CCME-UL-6961= Cisco Unified IP Phone 6961 CCME User License

SW-CCME-UL-6941= Cisco Unified IP Phone 6941 CCME User License

SW-CCME-UL-6921= Cisco Unified IP Phone 6921 CCME User License

SW-CCME-UL-6911= Cisco Unified IP Phone 6911 CCME User License

SW-CCME-UL-6901= Cisco Unified IP Phone 6901 CCME User License

SW-CCME-UL-IPCOMM= Cisco IP Communicator CCME user license

SW-CCME-UL-3PSIPS Third-party single-line SIP phone CCME user license

SW-CCME-UL-3PSIPM Third-party multiline CCME user license

SW-CCME-UL-ANA(=) Single SCCP analog CCME user license

Third-party SCCP-controlled soft phone*

SW-CCME-UL-3PTYM User license third-party multiline phone

Distribution IP Phone and User License Bundles

3.7 Verify Memory Requirements

3.8 Adding PSTN Modules

3.9 Adding SIP Trunks

3.10 DSP Resources

3.11 Adding Cisco Unity Express Release 8.5 Voicemail

Cisco Unity Express Hardware Product Numbers

Installed in the router at the factory Spare

Installed in the router at the factory Spare

Installed in the router at the factory Spare