What is Facility Management?

The concept of facility management services gained prominence in India after liberalization, Privatization and Globalization (LPG). The market became open for everyone and there is tremendous competition among the rivals to provide best product or services at the optimum cost. Hence, every company concentrates over their core business and outsourced the rest of the supporting function to minimize the operation cost. In a nutshell, The Facility Management is managing all the support system which is required for operating core operation of business from janitorial services to maintenance of equipments, production support system to staffing solution, creating esuriently healthy work environment to maintain aesthetic ergonomics of the organization. "Facility management is the collaboration of people and services to enhance the efficiency and effectiveness of the given space and work environment including the ambience, equipment and people who operate them with in" The Facility Management services maximize value and provide efficient management services at lower operating cost and maintaining high service level. There are mainly two types of Facility Management Services:

Soft Services: Involvement of Human skill Hard Services: Involvement of electrical and mechanical equipments with human skill

From the last few years, two more facility management services came into existence due to the complexity of the business which requires integration of both, i.e., soft and hard services. They are:

Production Support System Specialized Services

Facility Management in India With the GDP growth rate at over 8%, all the sectors contributing to the economy mainly services and manufacturing are booming. Outsourcing is catching up in the manufacturing sector besides the service sector to increase productivity and profitability of the organization. The scope of Facility Management services is getting wider with support services for production activities, maintenance, catering, transport etc being outsourced. The philosophy of the company has changed to concentrating only on core activities and outsourcing practically for all other requirements.

The future of the industry is extremely promising. Besides efficiency and profitability being the prime concern emphasis is now being given to environment, health and safety standards, which makes Facility Management services a necessity than an option. Should I outsource facility management operations? This is the basic question everybody asks before thinking of a service provider. It should be remembered that globalization has changed the rules of the game. It is important for corporates to focus on their core competency and get the other work done through competent professional agencies. This would help corporates derive the benefits of higher profitability through better efficiency and productivity. Ten reasons for outsourcing facility management services 1. To concentrate on the core business. 2. To minimize industry uncertainty.

3. 4. 5. 6. 7. 8. 9.

To get high durability & performance of equipments. To minimize the operating cost of the business. To get best services within a fixed budget. To promote an exceptional safety and hygienic work environment. To experience state of the art services to maximize the efficiency of the business. To entrust the job to experts for professional execution. To experience a comprehensive approach to strategic facilities planning align with business objective. 10. To experience a single point responsibility system. Benchmarking with the best in the globe and with a missionary zeal, Updater Services provides world class facility management services for the Indian corporate world. Our portfolio of services includes house keeping, pest control, waste management, mechanical and electrical maintenance, production support services, staffing solutions and more. The services are offered individually or integrated to provide Total Facility Management Solutions. Whatever be the option, our services are always tailored to suit your business needs.

Our complete soft services portfolio for facility maintenance and management helps you to choose from basic cleaning, to gardening, pest control, vendor management and mail room services etc.. more...

Our integrated hard services approach lets you leverage a variety of services, including HVAC management, Mechanical & Electrical Services, Water Management & Plumbing more...

Our staffing solution includes Production Support Services, Office Administration Support, Help Desk Services and Warehouse & Dispatch Management more...

Why UDS? UDS Processes & Methods Why Outsource Facility Mgmt? What is Facility Mgmt? Facility Mgmt in India

Our hospitality service includes Guest House Managment, Catering Services more...

The one unique selling proposition about us is our 17,500 strong trained and experienced employee base. The number not static, it is still growing, and across the country. We have been successfully ramping up our resources in line with our growth rate for the last two decades. As India's largest facility management service company, Updater Services understands the importance and dynamics of soft services like housekeeping, janitorial, gardening, pest control, waste management, mail room management, vendor management and others. As a professional player, we do not look at soft services as a commodity. For us, a soft service is an art - after perfecting the same as a science. Efficient rendering of these services will positively impact your business, build your brand equity and increase your employee morale.

Housekeeping & Janitorial Services Garden & Lawn Maintenance Security Services Pest Control Waste Management Vendor Management Mail Room Services

Housekeeping & Janitorial Services Features Consistent & Quality Oriented Services Use of state-of-the-art Cleaning Equipment & Technology Specialized Cleaning Cleaning & Maintenance of external Fencing, Gates & Boundaries Complete MIS Reporting Systems Operations & Management Schedules Supply of Materials & Consumables Supply of Equipment & Machinery In-house Training For more information about this service, please contact our regional branch office directly or contact us online

Garden & Lawn Maintenance

Features Operations & Management of Daily Schedules Periodic Maintenance Renewal / Replanting Improvement of Aesthetics Periodic Manuring & Nutrition Periodic Pesticide Control Maintenance of Indoor Plants Hard Landscapping - Footpaths, Road Surfaces, Courtyard Paving, Steps to Entrances, Car Parking Areas, Kerbs, Edgings and Pre-formed Channels, Fencing, Gates and Boundaries Soft Landscapping - Grassed Areas, Horticultural Works, Office Plants and Flowers, Cut Flowers For more information about this service, please contact our regional branch office directly or contact us online

Security Services BEST SECURITY SERVICES (P) Ltd - ( A UNIT OF UPDATER SERVICES PVT. LTD - UDS ) Features Full range of security services from access control & fire safety to parking management & first aid Industry leading training programs with state-of-theart technology Security officers who perform at the highest level Extensive management support system ensuring prompt attention and response Human Resource processes that emphasize on screening, background checks & track records For more information about this service, please contact our regional branch office directly or contact us online

Pest Control Services

Features Design Pest Control Schedules Plan Control Strategies Latest Equipment & Technology MIS / Reporting Disposal & Removal Use of Environment Friendly Chemicals For more information about this service, please contact our regional branch office directly or contact us online

Waste Management Features Waste Treatment Classification of waste Segregation, handling & disposal of waste Health impact of solid waste For more information about this service, please contact our regional branch office directly or contact us online

Vendor Management Features Compliance with vendor service level agreements (SLA)s Vendor contract review and negotiations Vendor Management Report Tracking Statutory Complainces For more information about this service, please contact our regional branch office directly or contact us online

Mail Room Services The mail room services is currently being offered by Avon Solutions, which is a subsidiary of UDS. During the year 2006, UDS acquired Avon Solutions and the operations and services are being merged with UDS. For more info on mail room services please visit www.avonsolutions.com

Features In-bound Mail Management Out-bound Mail Management Vendor Management MIS & Reporting Pre-processing of Mails

Corporates invest sizeable funds in creating physical assets like buildings- offices and factories- with several hi-tech systems electrical, mechanical, water and others. The assets and the support systems should be properly maintained so that work proceeds smoothly and unhindered. Proper maintenance also enhances the asset value over the years. Our integrated hard services approach relieves you of maintenance headaches so that you can focus on your core areas. Our round the clock, year round preventive, as well as, predictive mechanical and electrical maintenance services and HVAC management will keep your assets at their peak at all times. The following services will be offered by our team of skilled people at your location.

Mechanical & Electrical Services HVAC (Operation & Maintenance) Water Management & Plumbing Energy/Safety Audits, Design Erection & Installation, Testing & Commissioning

Mechanical & Electrical Services Features Operations & Maintenance of all installations Breakdown Maintenance Preventive / Predictive Management Co-ordination with contract agencies including third party contractors Statutory compliances Energy conservations Budgeting Training & Audits MIS / Reporting

 24/7 Support from our technical team Implementation of EHS policy (Environment, Health & Safety Policy) For more information about this service, please contact our regional branch office directly or contact us online

HVAC (Operation & Maintenance) Features Operation & Maintenance of Centralised Screw Chiller units including pumps & VFD's Split/Package air- conditioners cleaning of filters, checking of wiring and plugs, testing of machine for proper operation and signs of wear & tear Regular checking & periodic cleaning of airside equipment such as FCU, AHU and ventilation fans etc, Checking of fire dampers in ventilation ducts will be checked on regular basis by in- house team Preventive maintenance checks which are not under the AMC for AC plant Maintenance For more information about this service, please contact our regional branch office directly or contact us online

Water Management & Plumbing Features Ensuring adequate water in the overhead tanks for use Cleaning of tanks at periodic intervals. Operation & maintenance of water treatment plants Sourcing water when needed and testing the same for quality For more information about this service, please contact our regional branch office directly or contact us online

Energy/Safety Services

Features Energy Audit Introduce Energy conservation methods & devices Implement energy usage monitoring procedures Audit power factor Review energy bills Check efficiency of all installations with appropriate recommendations

Updater Services provides wide variety of experienced skilled and semi skilled workforce to work in your manufacturing and administrative locations. You do not have to bother about ramping up; as we can do that at very short notice. Moreover the statutory obligations relating to employees are our responsibility, so that you can focus on your core business. Going up in the value chain is what Updater Services has been doing ever since it was established two decades ago. It is logical for the countrys largest facility management company-Updater Services-to be the numero uno staffing company in the industry. For us it is going up in the value chain. As we take care of our deputees very well, productivity at your site will go only one way, that is, up! We can place people at your location for the following functions:

Production Support Services Office Administration Support Help Desk Services Warehouse & Dispatch Management

Production Support Services Features Material handling and movement in shop floors Line operations in engineering, assembly and body shops Paint shop maintenance Pre-delivery inspection operations Data entry, logistics and administration Storage and warehousing Packaging and dispatch Operation of the quality control lab Receipt of containers Movements of crates to storage Procurement and maintenance of uniforms, gloves,

factory shoes, helmets, goggles and others Crane operation Fork lift operation Benefits Achieve the production targets assigned in each shop floor Quality control as per specifications Inventory control and management as budgeted Monitoring of fork lift operations as per assigned task turn around times All assigned tasks in each shop and each line will be within the specified targeted time frame to achieve optimum levels in production For more information about this service, please contact our regional branch office directly or contact us online

Office Administration Support Under this, we can provide trained people to be posted as receptionists, dispatch officials, for photo copying machine operations, beverage serving, filing operations, booking of tickets and others. We take care of the staff training in operations. We also provide behavioral training and take care of their uniform and shoe requirements. Features Staffing for office administration such as receptionist, despatch, Xerox operations, serving of beverages, filing operations, booking of tickets etc Training on operations,behavioral aspects ,supplying of uniform & shoes will be provided by UDS For more information about this service, please contact our regional branch office directly or contact us online

Help Desk Services One of the crucial business areas these days is the help desk. We understand the criticality of this operation and can provide experienced people to man the desk. Help desk support involves understanding of the users problem, diagnosing the reason and rectifying the same.

Features Handle Phone Calls Log Complaints Records Time For more information about this service, please contact our regional branch office directly or contact us online

Warehouse & Dispatch Management Features Moving the products from the assembly line to the packing section for packing and to the warehouse. Labeling and loading of packed crates on to the trucks. Mobilization of workmen, as also undertaking their comprehensive training with personal protective equipment complying with all safety standards, will be done by us. Advantages to the client in terms of higher productivity at lower cost. Better supervisory control thereby minimizing accidents. Flexibility in manpower depending on production schedules resulting in optimum use of workforce. Aditi devo bhava - a guest is equal to God in this country's credo. It is this mantra that permeates our services offering for the hospitality sector. Starting with facility management services, Updater Services has been adding more services to its portfolio. One such world class offering is our hospitality services for corporates. It would not be wrong to say that Updater Services is now a one stop shop for various corporate services. Broadly our hospitality services could be classified into:

Guest House Management Catering Services

Guest House Management

Features Guest Relations Food Services Maintenance Housekeeping Services Laundry Services Occupancy Management Garden & Lawn Maintenance - Hard & Soft landscaping Pest Control For more information about this service, please contact our regional branch office directly or contact us online

Catering Services (Only in chennai) Features A centralized kitchen with all modern equipments to prepare food for approx 10,000 people Emphasis on quality & hygiene Served at the location required Staffing with proper uniforms & footwear with head & mouth gear for serving, cleaning etc Advantage to the clients in terms of quality & pricing

Industry experience for over two decades in Facility Management Services Managing more than 40 million Sq.ft for 300+ Indian & MNC clients India's largest Facility Management Service Provider Effective Delivery Model which ensures Cost Efficiency for Clients In-house resource of 15,000 employees Ability to ramp-up resources and operations quickly Proven & Tested processes and systems Continuous up gradation of technology, process and methods First organization in India to be certified ISO 9001:2000 (BVQI) for IFM services Quality benchmarked against international standards Strong top management backed reputed institutional investors

At UDS, we believe People, process and commitment towards consistent quality are the three important aspects of the successful facility management services.

People: Facility Management industry is people oriented and we have a professional organizational setup for the same. Training on a continued basis and knowledge-sharing has helped us to convert our experience into expertise. The field operations are monitored by experienced managers/supervisory staff who manage the operations and supervise the non-technical/ technical staff. The field staff is ably supported by the operations staff to take care of any adverse situation. The company provides multiskilled workforce, which enables to give their client value for money and thereby eliminating traditional contractual demarcation

Process: The services offered are to be monitored on a regular schedule, with quality customized service to ensure a hygienic environment and pleasant ambience. A proactive approach is essential in FM to ensure the above and UDS with its rich experience has developed and perfected their processes for a perfect clean environment. UDS has a very experienced operations team which monitors the functioning of the client site on a regular basis with feedback reports. Remedial action on these reports is taken immediately in coordination with the site to ensure smooth flow of the operation of the clients. Training forms the backbone of our service strength. All our employees are constantly trained on latest techniques, safety and proper utility of machines, equipment and materials. All our employees are covered under insurance and retirement benefits in addition to statutory obligations. Quality Policy at UDS:

Achieve highest level of quality through process-driven delivery methods Enhance customer satisfaction by outperforming quality standards

Contribute to industry with innovation on quality