Quality Assurance

Assignment-1 Muda

V.Arjunaa UWU/SCT/08/0048 Mechatronics

Muda
What is muda? Muda is any activity in your process that does not add value. Muda is not creating value for the customer. Simply muda is waste. Waste can also be categorized as: 1. Type one muda - Adds no value and can be eliminated immediately. "That's embarrassing. Let's stop doing that." 2. Type two muda - adds no value, but is required for the way things are currently done. (e.g. inspection, paperwork, and all of the above types of deadly waste) Types of muda Defects Examples Data entry errors. Other order entry or invoice errors. Engineering change orders. Design flaws. Employee turnover. Printing paperwork (that might change) before it is needed. Processing an order (that might change) before it is needed. Any processing that is done on a routine schedule regardless of current demand. Purchasing or making things before they are needed (think office supplies, literature...). Things waiting in an (electronic or physical) In Box. Unread email. Any form of batch processing (e.g. transactions, reports...) Relying on inspections, rather than designing the process to eliminate errors. Re-entering data into multiple information systems. Making extra copies. Generating unused reports. Expediting. Unnecessarily cumbersome processes (think financial statement period end close, expense reporting, the budget process...) Walking to copier, printer, fax... Walking between offices. Central filing. Going on a "safari" to find missing information. Backtracking back & forth between computer screens. Movement of paperwork. Multiple hands-offs of electronic data. Approvals. Excessive email attachments. Distributing unnecessary cc copies to people who don't really need to know. Slow computer speed.

Overproduction

Inventories

Over-processing

Human Motion

Transportation & Handling

Waiting

Waiting.

Downtime (computer, fax, phone...). Waiting for approvals. Waiting for information from customer. Waiting for clarification or correction of work received from upstream process.

There are many ways to convert our working place to an ISO certified company. They are. 1) Improving Customer Satisfaction 2) Enhancing Company Performance 3) Developing Best Practices 4) Building Stable Processes 5) Auditing a Company System 6) Noticing the Difference

2) Imagine that you got a new appointment in a company. Briefly explain how you can contribute to convert your new working place to an ISO certified company.
Standards make an enormous and positive contribution to most aspects of our lives. Standards ensure desirable characteristics of products and services such as quality, environmental friendliness, safety, reliability, efficiency and interchangeability - and at an economical cost. When products and services meet these expectations, they tend to take this for granted and be unaware of the role of standards. ISO standards: Make the development, manufacturing and supply of products and services more efficient, safer and cleaner Facilitate trade between countries and make it fairer Provide governments with a technical base for health, safety and environmental legislation, and conformity assessment Share technological advances and good management practice Disseminate innovation Safeguard consumers and users in general, of products and services Make life simpler by providing solutions to common problems The first thing is to give a good idea about what is a standard, what are the advantages that we can attain from an quality management system, what are the quality standards

that follow all over the world, and how we are going to become a certified company according to the world standards. To improve the operation of an organization for successfulness, it is necessary to control and maintain it in a systematic way. This success can achieve from implementing and maintaining good management system. That is designed improve the performance continuously while satisfying the needs of all parties which are connected with the organization. The major vision of a company is to fulfill the customer needs and wants and from that gain a maximum profit for the company. So we should understand the currently customer need and from that we have to design our overall production quality. For that we can do a survey to identify the customer ideas about our company products The management is the driving part of a company. So we have to organize the management system from top to bottom which create and maintain the process of the company which all the employees fully involve for their work and produce a quality product while achieving the company objectives. To get the maximum benefits for the company all the levels of employees should involve and contribute from their skills for the production process for that we have to give them a good training and fulfill their need(ex-salary) according to the company strategy. If our previous production process is not satisfy the quality and quantity of our product then we must search for new method compare with other companies and apply them with reducing the waste. Also using the maximum resources and with minimum cost. Not only that we had to arrange our working place clean and attractive which everyone one can do their work perfectly and with a relax mind. And also one of the major objective for achieve the quality standards are have to do our production process without any harm to the environment ,humans and animals though the environmental friendly way. For that we can reduce the waste production and though a recycling process can reuse waste materials for the production. From to an environmental friendly we can improve the social satisfaction about our company and it will be help to stay at a higher position of the industry. With these things we cant stop the progression for standardization. After achieving the above requirements we should maintain this process with new experiments and according to the time. And have to do internal and external auditing about the every division of the company and maintain a data and information system regarding the overall company procedures.

References:
1. http://sme.org/cgi-bin/fing-articles.pl&ME06ART40&ME&20060709&&SME?article 2. International Standards ISO 9000; second Edition PDF Document