CURRICULUM VITAE

C.Abdul Hafeez. Hyderabad, +91-9059366692 hafeez.apps@gmail.com abdul.hafeez1@genpact.com

CAREER OBJECTIVE:

Be an associate with challenging environment, which encourages continuous learning, creates sound position and stimulates personal and professional growth, while working towards the goal and growth of the organization.
EDUCATIONAL QUALIFICATION:

Graduation: B. Tech in the stream of Electronics and communications in St. Johns College of Engineering & Technical, Kurnool district (AP). Intermediate: MPC in Sai junior College from Adoni, in Kurnool district (AP). Secondary school of Certificate: From Milton Grammar English Medium High School from Adoni in Kurnool district, (AP).
STRENGTHS:

Good communication skills and Interpersonal Skills. Maintaining high standards and work for Organization goals. Dedicated and Devoted toward the career growth Can lead a team and can work independently with Adaptability

TECHNICAL SKILLS:

Platforms / Software: Windows XP/Windows 7, MS Office. Completed Training in Microsoft system administration (MCSA)

PROFESSIONAL HISTORY:

Organization: WIPRO INFOTECH through Prime Access Consultancy.

Project Name: Genpact

(a) Role: As IT Helpdesk Engineer (L1) 1. Reset the SSO applications password in Identity Manager (IM).
2. Enabling the accounts for the applications 3. Replying to the mails sent by users regarding technical issues. 4. Create, delete and modify Users/Computers/OUs in Active Directory console. 5. Reset passwords, unlocking and enabling the accounts in AD (Active directory) Duration: August 2010 January 2011.

(b) Role : As Remote Support Engineer South (L2)

1. Handling the Microsoft Internet Explorer 6/7/8/Issues such as: Proxy related Issues Security Patches Issues Pop-ups and other IE related Error Troubleshooting.

2. Handled the software and other applications such as:

Microsoft outlook 2003/2007/2010 [configuration of mailbox, configuring PST and configuring outlook settings and troubleshooting] Same time for the instant messaging installation and troubleshooting Installation and troubleshooting of softwares System related issues Antivirus installation and troubleshooting

3. Handled the Access related Issues such as: USB Access. Admin Rights Access. Share Network Drive Access. VPN Access. Proxy Change Rights. Wireless Access. Domain ID Creation. Printer Access. Internet Access. Roaming Profile Access

1. Handling trouble tickets (Problems) and Service Requests (Installation &

Access related) raised across the south region Hyderabad, Kolkata, Bangalore. 2. Interacting with the users, getting issue resolved and closing the cases created for the issues within the stipulated time. 3. Coordinating with VPN Help Desk, Wintel, IM SSO, SOC teams in case of escalations from customer. 4. Coordinating with L3 team for any unfamiliar/repetitive issues. 5. Using SCCM (Service Centric Configure Manager), Net meeting, WebEx tools to connect remotely. 6. Handling Desktops and Laptops related issues loaded with WinXP/Win7 OS. Duration: January 2011 Till date. SIGNIFICANT ACHIEVEMENT:

Got appreciation mails and good CSAT ratings from customers in Indus Towers Got highest number of VOCs and been rewarded for the same in Genpact ( in both Helpdesk and Remote support)

PERSONAL PROFILE: Name Fathers name Date of birth Gender Marital status Languages Nationality Address : : : : : : : C. Abdul Hafeez C. Abdul Hameed 03.05.1988. Male Married English, Hindi, Telugu. Indian.

: #406, Classic Apartments, Sri Ram Nagar colony, Opposite to MM Hospital, Medipatnam, HYD (500028).

DECLARATION: I hereby declare that above information and particulars are true and correct to the best of my personal knowledge and belief.

Date: Place: Hyderabad

(C. Abdul Hafeez)