INDIANINSTITUTEOFFOREIGNTRADE MBA(PT)200912

(TRIMESTERVII)

ForeignLanguage:Spanish Prof.RaviKumar

PROJECT ON TATA CONSULTANCY SERVICES LTD LATIN AMERICA

SUBMITTEDBY: AJITSINGHYADAV ROLLNO:02

PROJECTONTATACONSULTANCYSERVICESLTD,LATINAMERICA
Tata Consultancy Services Limited (TCS), Latin America

Company Background Tata Consultancy Services Limited (TCS) is a leading IT services provider. It started its operations in 1968 and is a part of Asia's largest business conglomerates the Tata Group. The company offers a comprehensive range of services, including consulting, IT, business process outsourcing, banking and financial services, IT infrastructure, engineering and industrial services, and productbased solutions. Currently, TCS has a presence in 35 countries across six continents. Its sales offices are grouped under seven geographical headquarters North America, Ibero America, the UK, Continental Europe, Middle East and Africa, India, and Asia Pacific. At the end of the financial year 2005-06, it was a EUR 2.48-billion-revenue company with 71,000 employees. It registered a CAGR of 34 per cent from 200106. South America Locations With more than 10 years of experience in the Latin American region, TCS offers advanced technology solutions and local consultants established in more than eight countries. TCS not only help local clients, but also export Latin American talents to different parts of the world. This proves that their innovative Global Network Delivery Model obtains good results by combining the benefits of a process discipline with the talent and experience of their global consultants. WE WORK HAND-IN-HAND WITH YOU From offices in Mexico to Argentina, there are more than 8,000 professionals willing to design, choose, define, build and put into AJITSINGHYADAV|ROLLNO.02|MBA(PT)200912,IIFT Page1

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practice the solutions that best meet your need, irrespective of the technology or the size of the problem. They can assist throughout the region with their HQs in Mexico, Ecuador, Colombia, Peru, Chile, Argentina, Brazil and Uruguay. TCS apply a GNDM-leveraged approach to complete their capacities together with other global delivery centers. TCS speak global language as well as the language of our technology partners, such as SAP, Oracle, Microsoft, etc. HOW CAN TCS HELP OPERATES? Their renowned capacity in processes and technology allows TCS to advance in a focused and quick manner towards available solutions. TCS consultants will work together with you and your groups by sharing experiences, transferring knowledge and achieving efficient results at the lowest possible cost. TCS have a wide experience in industries and have been awarded for capacities in different technologies. Their Innovation group is permanently seeking new ways of handling problems. For that reason, it establishes relationships with the main Universities and innovative fields of Latin America. TCS REFERENCES TCS client portfolio includes world-class companies in the financial and insurance industries, major retail and manufacturing companies and telecommunications companies. At TCS, more than 95% of the clients continue to grow quarter by quarter. PROVEN CAPACITIES TCS centers of excellence located throughout Latin America allow them to obtain the best results and hire the best talents. For instance, their SAP center of excellence in Buenos Aires, Argentina, is the regional support for consultancy, implementation and maintenance for more than 20 clients within the region. Furthermore, they have centers of excellence for Oracle in So Paulo, Brazil; Web Technologies in the city of Montevideo, Uruguay; Process Outsourcing in Santiago de Chile; and IT Infrastructure Services in Quertaro, Mexico.

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TCS operations in the following countries of Latin American: Argentina Brazil Chile Columbia Ecuador Uruguay Argentina TCS Argentina started its operations in 2005, and acts as a key link in the expansion strategy of the company by assisting leading companies of the region from different industries, such as technology, finances, banking, air business and more. TCS Argentina is an essential part of TCS Latin America and acts as a business arm of Tata Consultancy Services, which operates with Global Delivery Centers in Argentina, Brazil, Chile, Colombia, Ecuador, Peru, and Uruguay. These centers are CMMi level 5 certified, the highest quality standard of the industry. Argentina is part of a cluster also composed of Colombia and Uruguay. This structure has streamlined internal processes, resulting in a synergy among the three countries that leads to more efficient services of better quality. Operations have increased gradually, and the current offerings include advanced IT solutions, Business Processes Outsourcing (BPO) services, and implementations of IT products. Argentina is the head office of the SAP center of excellence (CoE) in Latin America, servicing clients throughout the region. The company has an IQMS internal system that complies with international standards; ISO 9001, ISO 2000, ISO 27000, TL 9000, as well as CMMi Level 5 and PCMM Level models. Besides, it complies with the highest infrastructure and security standards including physical, networks, personnel, and systems. In 2009, confirming its commitment to the country, TCS opened a new office with more than 10,000 square meters in the neighbourhood Parque de los Patricios, situated in the Technology District of the City of Buenos Aires. This Global Delivery Centre (GDC) has the most modern infrastructure of the industry in terms AJITSINGHYADAV|ROLLNO.02|MBA(PT)200912,IIFT Page3

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of connectivity, security and technology, and comfort for its employees. The building has a capacity for 1,400 consultants. Regarding human resources, Argentina has an excellent team of professionals, who are distinguished by their technical capacities, values, great enthusiasm and commitment. The country has plenty of prestigious public and private universities which provide talent to the organization. Some of the main clients serviced from Argentina include: Ab-InBev, Grupo Bancolombia, Verizon, Equifax, AC-Nielsen, Kimberly-Clark, Avianca, Banco Pichincha. Brazil TCS Brazil started its activities in 2002, combining the Indian knowhow in the implementation of IT methodologies with the creativity and market knowledge of Brazilian professionals. A survey carried out by the IDC and A.T. Kearney has ranked TCS Brazil among the top ten IT services exporters in Brazil. However, our main achievement is the confidence placed by companies including Santander Group, Oi-Brasil Telecom, Cummins, Eaton, Goodyear, Grupo OESP, Motorola, Vale, Xerox and other large organizations, which entrust their IT to Tata Consultancy Services. TCS Brasil is an essential part of TCS Latin America and acts as a business arm of Tata Consultancy Services, which operates with Global Delivery Centers in Argentina, Brazil, Chile, Colombia, Ecuador, Peru, and Uruguay. These centers are CMMi level 5 certified, the highest quality standard of the industry TCS currently has 1,300 professionals and two development centers in Barueri (So Paulo) and Brasilia. Our expertise is focused on offering development and maintenance of applications, IT outsourcing, software production, implementation and integration of ERP systems, testing factory, IT consulting and Business Process Outsourcing (BPO). The company has an IQMS internal system that complies with international standards; ISO 9001, ISO 2000, ISO 27000, TL 9000, as well as CMMi Level 5 and PCMM Level models. Besides, it

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complies with the highest infrastructure and security standards including physical, networks, personnel, and systems. Through its global Academic Interface Program TCS have alliances with institutions of technical and higher education. TCS has trained and provided employment to more than 400 technology students within Brazil. TCS is the first Brazilian IT company to obtain CMMi (Capability Maturity Model Integration) level 5 (highest level) certifications and PCMM (People Capability Maturity Model). The company has also obtained ISO 20000:2005 (IT Service Management) and ISO 27001:2005 (Information Security) certifications. Colombia TCS Colombia started its operations in 2005. In the same year, TCS was awarded an important bid for a telecommunications company and the Integrated Financial Information System was developed for the Ministry of Economy and Finance of the Government of Colombia. TCS Colombia is an essential part of TCS Latin America and acts as a business arm of Tata Consultancy Services, which operates with Global Delivery Centers in Argentina, Brazil, Chile, Colombia, Ecuador, Peru, and Uruguay. These centers are CMMi level 5 certified, the highest quality standard of the industry. In 2006, TCS Colombia was formally organized and became a very important link in the expansion strategy of the company within the region. At operating level, Colombia is part of a cluster also composed of Argentina and Uruguay. This structure has streamlined internal processes, resulting in a synergy among the three countries that led to more efficient services of better quality. TCS Colombia currently offers advanced IT solutions, maintenance services and development of systems based on different technologies, Business Processes Outsourcing (BPO) services, process consultancy, IT consulting and implementation of IT products. Operations are supported by modern facilities, with offices in the north of the city of Bogot, and in the Business Center Olaya Herrera in Medelln. AJITSINGHYADAV|ROLLNO.02|MBA(PT)200912,IIFT Page5

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The company has an IQMS internal system that complies with international standards; ISO 9001, ISO 2000, ISO 27000, TL 9000, as well as CMMi Level 5 and PCMM Level models. Besides, it complies with the highest infrastructure and security standards: physical, networks, personnel, and systems. Currently, TCS Colombia has more than 700 employees, who are distinguished by their technical capacities, enthusiasm and commitment. TCS Colombia renders services to a select group of Clients in Bogot, Cali and Medelln. These include: Avianca, Bancolombia, Colpatria, Comfenalco Antioquia, Empresa Telefnica de Bogota (ETB), Goodyear, Telefonica-Telecom, and Telfonos de Mxico (Telmex). Chile Tata Consultancy Services has been in Chile since 2002 offering IT services. In November 2005, TCS made one of the largest investments by any Indian company in Chile by acquiring 100 percent stake in Comicrom, a local company with 28 years experience focused on operating outsourcing services with clients in Chile and South America. Since then, TCS has widely expanded its operations in the country by offering IT Services and Business Process Outsourcing (BPO) providing outsourcing services for 70% of the local banking industry. The main business verticals include financial banks and institutions, administrators of pension funds, private health insurance companies (Isapres), retail, government, mining and large companies. The head office is in Santiago, the capital city of the country, with development centers in two other important cities in the north and south of the country, Valparaiso and Concepcin, respectively. TCS Chile has more than 1,300 associates. Chile is a part of the cluster also composed of Peru and Ecuador, which has optimized internal processes and enabled synergy among the three countries to complete its offer and quality of services rendered in the region.

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TCS Business Process Outsourcing (BPO) services in Chile is based on a deep knowledge of the process and business of its clients and the use of technology to support outsourcing processes including check processing, back office, item processing, finance & accounting, and infrastructure. TCS IT Services offering in Chile includes development of applications and maintenance, architecture consultancy, processes, quality, security and strategic IT. TCS Chile is focused on meeting clients expectations and guaranteeing excellence of processes by rendering tailored services based on client's needs. TCS modern technological platforms guarantee efficient performance. A qualified working team enables excellence in services supported by international certifications including ISO 9001:2008, ISO 27001:2005, ISO 20000-1:2005. Chile also has the IQMS (Integrated Quality Management System) certification, TCS worldwide certification that guarantees compliance with international standards. Some of the main clients in Chile include: BancoEstado, Las ltimas Noticias, ING, Lan, Santander Santiago, Cencosud, BCI, BBVA, Cuprum AFP, Presto and others Ecuador TCS Ecuador is the most important technology and BPO company in the country with an end-to-end model, which includes capacities in technology, Business Processes Outsourcing (BPO) services and business consulting. It started its operations in 2007 with Banco Pichincha, the largest bank of the country, as its first client. TCS Ecuador is an essential part of TCS Latin America and acts as a business arm of Tata Consultancy Services, which operates with Global Delivery Centers in Argentina, Brazil, Chile, Colombia, Ecuador, Peru, and Uruguay. These centers are CMMi level 5 certified, the highest quality standard of the industry. In addition, there are service centers of Business Process Outsourcing in Chile and Uruguay. TCS Ecuador is part of a cluster also composed of Chile and Peru with regional initiatives of marketing and sale of products. This AJITSINGHYADAV|ROLLNO.02|MBA(PT)200912,IIFT Page7

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cluster structure has optimized internal processes and provided for synergy among the three countries, achieving a better complement and quality of services. TCS Ecuador operations include automating and improving operative and business processes based on technological platforms and global administration of services. Its BPO service center also includes business units of Help Desk and Call Center, which are one of the largest in the country. The company has wide experience in many industries, mainly in the financial, public, and retail sectors. TCS Ecuador has over 1,350 highly professional employees who offer their talent, passion, and commitment in the information technology sector, consulting and Business Processes Outsourcing (BPO) services, where the company accounts for 30 percent of the operating market. TCS has an IQMS internal system that complies with international standards; ISO 9001, ISO 2000, ISO 27000, TL 9000, as well as CMMi Level 5 and PCMM Level models. Besides, it complies with the highest infrastructure and security standards including physical, networks, personnel, and systems. The main regional clients include: Banco Pichincha with branches in Miami, Panama, Spain, Peru, Insurances AIG Metropolitana, Financiera Rural, Instituto Ecuatoriano de Seguridad Social IESS (Ecuadorian Institute of Social Security), Seguros Pichincha, Universidad Tcnica Particular de Loja, Corporacin Nacional de Telecomunicaciones CNT (National Corporation of Telecommunications). Uruguay TCS Uruguay Global Delivery Center (UGDC) started its operations in 2002 as the first center of the company in Latin America. TCS Uruguay is an essential part of TCS Latin America and acts as a business arm of Tata Consultancy Services, which operates with Global Delivery Centers in Argentina, Brazil, Chile, Colombia, Ecuador, Peru, and Uruguay. These centers are CMMi level 5 certified, the highest quality standard of the industry.

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Several factors played a part when choosing this country as the starting point of TCS expansion strategy in the region: the possibility of being in a first class technology park in a free trade zone at affordable operating costs with excellent government support to the IT industry, political and economic stability, and the high academic level of graduate professionals. At the operating level, Uruguay is part of a cluster also composed of Colombia and Argentina. This structure has streamlined internal processes, resulting in a synergy among the three countries that led to more efficient services of better quality. TCS Uruguay offers advanced IT solutions, Business Processes Outsourcing (BPO) and implementation of IT products. Currently, the country has three development centers, one in downtown Montevideo, and two in the Business and Technology Park named Zonamerica. The company has an IQMS internal system that complies with international standards; ISO 9001, ISO 2000, ISO 27000, TL 9000, as well as CMMi Level 5 and PCMM Level models. Besides, it complies with the highest infrastructure and security standards including physical, networks, personnel, and systems. TCS Uruguay was the first company to obtain certification for global companies in Latin America. the CMMi5

TCS Uruguay has a modern regional training center in Montevideo, named KDC (Knowledge Development Center), where students and professionals are trained to satisfy the growing demand of the industry. Currently, TCS Uruguay has 800 professionals with knowledge, commitment, and enthusiasm. The country has a public and private university system that has always been distinguished in the region, with centers of higher education that guarantee highly qualified human resources. Some of the main clients include: Grupo Bancolombia, Target Corporation, Chiquita Brands, Cisco and others

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